39322 comments found.
are patch updates for version 4.03 no longer available?
Hello!
Thank you for your question. 4.0.3 is not the current version, so no patches will be released for this version. Patches are released for the latest version of Avada only, then each patch / fix will be included in the next version of Avada and it builds from there. It’s recommended to stay on the latest version of Avada as much as possible.
Thank you!
-Weston
are there any issues with updating from 4 to 5?
Hello!
You shouldn’t have any issues when updating as long as you follow the recommended steps.
Please follow the guidelines below to ensure you have a smooth update:
Always check our important update information before you update: http://bit.ly/1JDAbw0
Requirements for Avada: http://bit.ly/1SyarGK
How to update your theme to the latest version of Avada: http://bit.ly/2fSeNKa
Make sure you also update our included plugins: http://bit.ly/2iWxzDV
Apply theme fixes using the patcher tool: http://bit.ly/1QSd8Ol
Register your purchase via a Token Key: http://bit.ly/1GrzAgY
Other important reminders:
Please make sure you backup your entire site first – either via cPanel, or manually back up your WordPress, Avada, uploads folders as well as your WordPress database. Your web host support can guide you more about backup options on your hosting account.
Do not leave older copies of Avada in WP themes folder when updating to a newer version of Avada. Old copies should be removed completely before uploading the new version to prevent errors with Theme Options, loss of menus and widgets, and other issues. THIS IS VERY IMPORTANT.
Clear browser and any plugin caching systems after updating the theme. Cache can display false views of the theme pages after updating. This is also true when updating plugins as well.
If you need any further support with your Avada site, please sign up at our support center and submit a new ticket.
Click Here To Create An Account & Get Support
Thank you!
-Weston
You’ve updated the theme 5 times since March 13th. This is very frustrating as a couple of those updates broke at least one site. Can you please let up know what is going on. 5 updates in a week is not good for confidence building. What about a blog post to let us know its gonna be alright please.
Hello,
I can understand that sentiment. The recent updates since Avada 5.1 were maintenance updates to correct some problems that slipped through the beta testing phase. There’s no need to be alarmed here. This is a good thing because we’re solving any problems found immediately so the affect to customers is minimal. (hence the rapid release of recent updates).
I can assure you all is well. It’s impossible to catch every bug before release because of the diversity in server setups and plugins customer’s use. However, this recent update (5.1.4) seems to be doing well and we’re seeing this resolve most problems customers are having.
Thank you!
-Weston
I was wanting to download the Avada Health Demo, I’ve purchased Avada but can’t find where to use the 1 click Health Demo?
Hello!
You can import demos from the Avada “Demos” tab. Be sure you’re on Avada 5.0+
You can find more information on importing demos here > http://bit.ly/1qXnE1J
Be sure that you’re system status page isn’t showing any warnings / notices for PHP time limit or WP memory or your import may fail to complete.
More info on the system status page can be found here > http://bit.ly/1T5luaR
If you need any further assistance with your Avada site, please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Purchases made before September 1st, 2015 are eligible for our Grandfathered support policy. More information on Grandfathered support can be found here > http://bit.ly/1SwDKpe
Information on Renewing your Support license can be found here > http://bit.ly/1RIS2nj
Thank you!
-Weston
What is determining that the slider header height on these pages (About/Work/Articles/Services) are 700px height but the Contact page is 1095px…I’ve spent 30min’s looking around & can’t figure it out 
Hello!
Thank you for your question. The Fusion Slider actually has the option for you to set a specific height for your slider or to choose full screen. The 700px slider is set to 700px in the slider’s settings, where as the other slider referenced is full screen > https://avada.theme-fusion.com/creative/contact-us/
You can find more information on the Fusion Slider here > http://bit.ly/1XpTr6F
If you need any further assistance with your Avada site, please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Purchases made before September 1st, 2015 are eligible for our Grandfathered support policy. More information on Grandfathered support can be found here > http://bit.ly/1SwDKpe
Information on Renewing your Support license can be found here > http://bit.ly/1RIS2nj
I hope this helps!
-Weston
Hi,
Is it possible with this theme to create a rent a motorbike / car theme (system) ?
regards
Hello!
The Avada theme handles the display / appearance of your site as well as some content types (e.g. portfolio posts, blog posts, FAQ posts, etc.) Generally plugins are added for specific functionality and a theme handles the content display / styling. The Avada theme can create many different styles of sites, so it’s highly likely you’ll have no trouble creating the design you need for your site.
For inspiration / to see what Avada can do, we encourage you to check out our Avada demos here > http://bit.ly/2hoCdXx
We hope to see you in the amazing Avada community!
-Weston
Hi, after update to 5.1.2 submenu and sticky menu not working. Please help me. Thanks
Hello,
Please update to 5.1.4, which is the latest version of Avada and clear all forms of cache. The problems you’re describing are often due to cache not being cleared which can result in JS errors.
After updates, it’s best practice to clear the cache so you’re not mixing old cached files with new updated files. That will cause unexpected behavior.
You can find more info on that in this article > http://bit.ly/2lc9E2W
Also try from an incognito/private browser window to be sure no browser cache is loaded.
If you need any further assistance with your Avada site, please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Purchases made before September 1st, 2015 are eligible for our Grandfathered support policy. More information on Grandfathered support can be found here > http://bit.ly/1SwDKpe
Information on Renewing your Support license can be found here > http://bit.ly/1RIS2nj
Thank you!
-Weston
cannot actives licences
Hello @Bettywu
Please make sure that you are using token key and not the product license code to register your purchase, you can learn all about the product registration via token here => http://bit.ly/1GrzAgY
If you’re still having issues please do open a new ticket and our support team will gladly assist you with.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Since your update, one of my site cannot be accessed through Wordpress login and it shows on top of my header the following message: Warning: include_once(/home/kewsports/public_html/wp-content/plugins/fusion-builder/inc/fusion-library/inc/redux/custom-fields/typography/googlefonts-array.php): failed to open stream: No such file or directory in /home/kewsports/public_html/wp-content/themes/Avada/includes/class-avada-google-fonts.php on line 255
Warning: include_once(): Failed opening ’/home/kewsports/public_html/wp-content/plugins/fusion-builder/inc/fusion-library/inc/redux/custom-fields/typography/googlefonts-array.php’ for inclusion (include_path=’.:/opt/alt/php56/usr/share/pear:/opt/alt/php56/usr/share/php’) in /home/kewsports/public_html/wp-content/themes/Avada/includes/class-avada-google-fonts.php on line 255
Each time there is an update, it does not end always well. I have to explain this to my client which you can understand is not very happy and does not have too much faith in the theme anymore. I manage to add a few patches but one has not been done and it might be the cause of this misery.
The site looks broken and I cannot access it. Not very happy.
I would expect that lots of testing would have taken place before releasing the update. I am loose faith today.
Hi there
We have your ticket and our team is replying and assisting you, please check for our reply that is incoming. Getting a notice like that will be due to the Fusion Builder not being updated, our team will assist you with this.
Regardless of whether the update was performed manually or auto, the Fusion Builder or Fusion Core plugins must be updated, this is all detailed in the update instructions
If you decide to manually update the theme via FTP instead of auto, make sure that the old theme is deleted outright and not overwritten during the FTP transfer, this is far too often not adhered to and does cause issues as well. Once again consult and be sure follow the detailed Avada update instructions
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
If you have updated your installation and you have adhered to the update instructions and noted the Important Update info, go to the Avada Theme Options and reset the Fusion Cache -> http://d.pr/i/VnXR
Thank you, MB
As a web host, we are seeing this same “Fatal error: Class ‘Fusion_Cache’ not found” error on 3 sites right now (that we know of)). I do not think this is a resource issue (these sites have plenty of resources available). You may have a larger issue at hand.
I think this is the problem “NEW: All Fusion caches get reset when a patch is applied and on theme updates, for best update results”—these sites had no instance in any code anywhere anything about Fusion_Cache or $fusion_cache.
Hello!
We apologize for any inconvenience. We have checked into this and confirmed there was an issue with the 5.1.3 update. There was a missing file for Fusion Builder 1.1.1 that has affected backwards compatibility for updates. It is being resolved in 5.1.4 which will be live shortly.
Thank you for your patience!
-Weston
Hello! Please i need Your Help! After Update to 5.13 i get This:
Fatal error: Class 'Fusion_Cache' not found in /kunden/455038_22081/webseiten/cavalcante-telefonmarketing/wp-content/themes/Avada/includes/upgrade/class-avada-upgrade-512.php on line 42So please i neet your Help!! olaf
Hello,
I’m sorry you’re having trouble here. I just did a test auto update locally to 5.1.3 and there were no issues, so this is likely something on your end. Fatal errors like this are commonly due to incomplete installs which can occur if your server limits are set too low. I would recommend installing the theme again.
When installing under these circumstances, I would recommend using FTP so you can be sure there’s no issue with an incomplete theme upload. Before uploading the new files, make sure to remove the old theme files first. Never overwrite the old theme files with the updated version as that can leave behind files that aren’t meant for the new version and cause instability.
You can find more info on this as method #3 here > http://bit.ly/2fSeNKa
If you would like one on one assistance with that, please sign up at our support center and submit a new ticket. Be sure to include all the details you have about the issue, your site URL and version of Avada.
For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Support
Thank you, we look forward to helping you!
-Weston
Hello,
Just a follow up here. We have checked into this and confirmed there was an issue. We apologize for the inconvenience. The 5.1.3 update had a missing file for Fusion Builder 1.1.1 that has affected backwards compatibility for updates. It is being resolved in 5.1.4 which will be live in a few hours at most.
Thank you for your patience!
-Weston
Hello!!
i was a little scary, but you really make a good job! Thank for helping me!!! The problem is solved now THX a Million again!!!
Olaf
Hey Olaf!
Awesome to hear that you are now all set, if anything comes up please do not hesitate to open a new ticket and our support team will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
-Ammar
I have problems with Godaddy
Hello,
I see you have a current support account. We would be happy to check into this with you through our support center.
If you would like one on one assistance from our team, please sign up at our support center and submit a new ticket. Be sure to include all the details you have about the issue, your site URL and version of Avada.
For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Support
Thank you, we look forward to helping you!
-Weston
Hi guys: Woocommerce template overrides from child theme are still failing. (even in 5.1.2) Thanks!
Hello!
Make sure to delete old folder and install the new ones. If you only replace, then that can happen.
We’ve checked on all our our WooCommerce installs and all is well, so please make sure to be using al of the latest files. Deleting the old ones and installing new should do that.
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support experts will check it out and let you know.
Click Here To Create An Account & Get Avada Support
If you have bought Avada before September 1st 2015, then we (ThemeFusion) will Grandfather you in for free support 
Just go to our site and submit a ticket and it should go through. Read more about it here: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thank you, we look forward to helping you!
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Hi I submitted yesterday a ticket (ticket #149300) related to a code error coming from the Avada Theme probably because of the patch, update or both (lines of error code all over the web page, cant access wp dashboard etc.) I never got the reply of the problem being fixed and I really need the theme to be fixed as soon as possible because I am getting behind schedule, my client is getting angry and cant do anything of work because cant access my wp dashboard. Please help!
Hello!
Actually we have replied back twice now, once in the last hour. The credentials you gave are not working, please see this (I’ve blocked them out for security) http://d.pr/i/MiWE
It shows you did view the email so I assume you are replying back, Please do so, the tickets are the fastest and only way to get support handled. No worries, we’ll get it resolved for you
Cheers!
Hi,
i noticed that my portfolio page is not showing when im not logging in to my website. it only shows when im logged. check it here: http://prntscr.com/el6l39
it shows white page when im not logged in. check here http://prntscr.com/el6lp5
please help me fix this as i already have content in my portfolio
thanks
Hello!
Most likely this is just a permalinks issue. Go to settings > permalinks and click “Save Changes” then clear your browser cache. That should have it work.
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support experts will check it out and let you know.
Click Here To Create An Account & Get Avada Support
If you have bought Avada before September 1st 2015, then we (ThemeFusion) will Grandfather you in for free support Just go to our site and submit a ticket and it should go through. Read more about it here: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thank you, we look forward to helping you!
Hello,
I urgently need your help please. This theme has been previously purchased for a client of mine and we are two separate developers working on the website, however the other developer who has the purchase code is not responding to my emails and we desperately need Fusion patches applied as the site is all sorts of messed up since updating. Please can you help with this if I give you our FTP details?
Hope to hear from you soon. Thank you so much!
Hello!
The Fusion Patches can be applied without any registration or anything. Go to Avada > Fusion Patcher and apply the patches in the WP admin.
Other than that, we would need to have you submit a ticket through our site, which does require the purchase code. unfortunately that is out of our hands and how the system works. Did the previous dev have an account already setup, can they provide you the login info?
Thanks
Hi,
I have tried this but get the following message:
“The patch could not be applied because of your specific server permissions. You have two options to remedy this. 1. Download this zip file which contains the files needed to fix this issue. Simply extract the zip file, and replace the files it contains with the same files on your server. DO NOT REPLACE THE ENTIRE FOLDER. 2. Contact our support center, submit a ticket and include your FTP credentials so one of our support experts can apply the fix for you. Once the fix is applied, click the “Dismiss Notices” button so this message is removed.”
The other dev has also tried and got the same error message. Yes and he opened a support ticket with you on March 13, ticket # 148199. Unfortunately I do not have his login details.
Many thanks!
Hello!
That means your server has specific permissions for files and will not allowed auto writing of files. You can ask your host to change this, or you can also apply the patches manually, check out this post, make sure to apply them in order: https://theme-fusion.com/support/avada-status/
If you have any more questions, please do try to get signed up on our site. It’s the best way we can support you.
Thanks!
Hi,
Ok thank you. Unfortunately I am not able to apply the patches myself as I have little experience with ssh and the server has no admin UI – do you offer FTP support via ssh?
I am contacting the other dev now, hoping he will provide me with the purchase code so I can create a support ticket.
Thank you!
Hello!
We can assist you through our support center. However, also note Avada 5.1.3 is live and will have all previous patches included in the theme files plus any other known issues. See here for how to update -> http://bit.ly/1H8JGzo
If you would like one on one assistance with that, please sign up at our support center and submit a new ticket. Be sure to include all the details you have about the issue, your site URL and version of Avada.
For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Support
Thank you, we look forward to helping you!
-Weston
Hi Weston,
Ok gotcha – thank you so much! The site seems have been fixed by our other dev now, so I am scared to update to 5.1.3… Do you know if the new update includes a fix for Font Awesome Icons element displaying the icons in builder mode? And also, html/shortcode displaying at the top of live pages. Those are the only two issues on the site now.
Many thanks again!
Hello!
I’m not sure which problem you’re referring to on this one: “Do you know if the new update includes a fix for Font Awesome Icons element displaying the icons in builder mode?”
I checked the Font Awesome element locally and it worked correctly. However, this wasn’t an issue from what I can see (checking the dev log), so it may be local to your site. Try also clearing your cache to see if it has anything to do with old cached files.
If the icons simply aren’t loading at all, be sure you have Font Awesome enabled in Theme Options > Advanced > Theme Features;
There was an issue on WP gallery pages where inline CSS was visible on the page. This has been fixed in 5.1.3.
Thank you!
-Weston
Hi Weston,
I have checked and Font Awesome is enabled, plus cache has been cleared. I am attaching screenshots of the issues we are experiencing:
Font Awesome box blank – http://oi63.tinypic.com/18duet.jpg
Code block displays foreign symbols – http://oi65.tinypic.com/2q15655.jpg (if changes are made to a page, code breaks)
Shortcodes display randomly throughout – http://oi63.tinypic.com/2ppwt49.jpg
I have to add empty containers to the top of each page to avoid code showing at the start. When code is displayed in the middle of the page, I do not know how to work around it.
Sorry for the messages, the dev still has not gotten back to me with a purchase code.
Many thanks for your time, it’s very much appreciated!
Hello,
The icon issue is something we’ll need to check on first hand. That could also be a plugin conflict. As a standard troubleshooting step, try disabling all non-Avada plugins to see if this is caused by any plugins you’re using. If so, enable your plugins one by one and refresh the issue page. When the problem returns you’ll know what plugin is causing this and can remove/replace as needed.
Regarding your code block, that can happen if the “Code Block Encoding” is disabled, then enabled again. To fix this, go to Theme Options > Advanced > Theme Features; and be sure code block encoding is enabled. Then just copy your code back into the code block.
I hope this helps!
-Weston
Hi Weston,
Thank you for your reply. I have tried the plugin troubleshooting to no avail, and code block encoding was always enabled. Some pages were created by other devs and so I do not know what the embedded code was as I’m just seeing the foreign symbols.
Any update on the icon issue or am I the only person experiencing this error? I am very hesitant to update again from 5.1.2 in case the site breaks, as I do not have FTP access to delete instead of replace.
Thank you!
Hello!
We have not seen any reports of the icon issue, the only typical thing that deals with font awesome icons is this https://theme-fusion.com/knowledgebase/are-your-font-awesome-icons-or-custom-fonts-not-showing-up/... and that is not something special to a new update.
The current live version is 5.1.4 and our demos are updated to 5.1.4 as are a lot of our customers.
Unfortunately any embedded code created by other devs is impossible for us to troubleshoot without seeing it, and if it’s custom not something we can support, however would try to as best we can through a ticket.
I know it was bought from a previous client, but for us to help, we really do need you to get to our support center by getting the purchase code and submitting a ticket.
Thanks!
Hi,
Gotcha thank you, and I completely understand with regards to support ticket – I am still working on getting that purchase code. Once I have it, I will update and we can go from there
Many thanks for your time, much appreciated!
Kind regards
Many thanks
Hello, I have updated the Avada theme. My previous version was March 2016. This earlier version did not include “Fusion”. All my pages have been unconfigured, and I can not edit them. I need a solution to this problem. Thank you very much.
Hello!
So it appears you were on a v4 version if it was back in March of 2016? Make sure to always check our important update notes before you update: https://theme-fusion.com/knowledgebase/important-update-information-archive/
It sounds like you need to undergo conversion, go to Avada > System Status and run conversion manually, you will see the buttons there.
Also, make sure to read that above post from the vrsion you were on to the new version.
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support experts will check it out and let you know.
Click Here To Create An Account & Get Avada Support
If you have bought Avada before September 1st 2015, then we (ThemeFusion) will Grandfather you in for free support Just go to our site and submit a ticket and it should go through. Read more about it here: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thank you, we look forward to helping you!
I have several large files in wp-content/uploads folder. A couple are named Avada-[sequence of characters].tmp and a couple are named Avada.zipAWSAccessKey[sequence of characters].tmp Any idea why they are there and how to stop any more from being created and if it’s okay to delete all of them?
Hello!
It sounds like you’re describing the dynamic CSS & JS files. These are essentially cached output of your settings. This is used to increase the speed of your site by reducing server load.
You can disable this, but it will be less efficient. To do that, go to Theme Options > Advanced > Dynamic CSS & JS;
More information on this can be found here > http://bit.ly/292wUxN
Thank you!
-Weston
Makes sense. Thank you!
Thank you
Hi. Congrats for your theme!
I recently purchased another licence for it for a new website, but when I log in to my support account and insert the purchase code, I get the message that the purchase code is registered with another user. Also having trouble registering the theme to be able to install demos. What am I missing? Please advise.
Thanks.
Hello!
I’m sorry you’re having trouble there. We can definitely help you get that worked out. Kindly send us an email and we’ll check this out for you. You can email us here > support@theme-fusion.com
Thank you!
-Weston
Hello, can i have 2 bodies and header options on the same page?
Lets say, home page with a full black layout and white logo and white menu font, black footer, and lets say about us with white header and white body and footer?
Hello!
Thank you for your question. Avada does have page options where you’re able to set different settings for that page specifically. You can change the header’s background color per page through these options. For a full list of options, see our post here > http://bit.ly/1OLYU6u
Let me know if you have any follow up questions!
-Weston
Thank you for your quick replay, i am a little bit unsure.
What i need is, a full black page layout with white logo on one page, and a normal white layout with a black logo on another.
Is this possible? Thank you
Hello!
Technically there is only one field to upload a logo to, so it will be the same on every page However, if you wanted to set this up just per page, you can. Instead of using the global logo option, you could create two blank pages, and set it up as you described. One with white background and dark logo, one with dark background and white logo. However, they would be like landing pages, individual and not able to work with the header theme options that are global. Just two separate pages
Hope that clarifies it for you!
Thanks
