286 comments found.
Hello, tell me please if i buy this theme, i can make something for product open? I want when i clik on image product on home page to open the product, not only when i clik at open icon.
Hi,
You have to customize the code(or hire a coder to do) in this case. Currently, we need to click on the icon to go to single product page.
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much! 
Is there a search bar in mobile view?
Nope, there’e not the search in mobile.
I know I need to use the ticket system, but my support is just expired.. And I have a simple question, of what should be an option..
How to get the menu floating on a mobile browser ??
Hi,
Unfortunately, we don’t have this feature :/
hmm.. that’s a pity.. I’m trying with a plug-in.. but not yet working.. they ask for the element what should be sticky..
“(choose ONE element, e.g. #main-navigation, OR .main-menu-1, OR header nav, etc.)”
Can you maybe tell what that should be the id name of what I need ? Can’t figure out the right one..
Thanks in advance if you want to help !
May be you can try something like this.
@media only screen and (max-width: 767px) { .gdlr-header-wrapper{ position: fixed; left: 0px; right: 0px; top: 0px; } body{ padding-top: 50px; } }
Thanks, this one is working ! Great support !
Hi! Can I update to WP 4.8 ?
We haven’t fully tested it yet. We will officially announce in our FB page.
Cheers!
Hi,
I’m using this theme for quite a while now (and I love it!) on philippe-jordan.com with the portfolio custom post type and categories within the portfolio. However the portfolio categories are not showing up when I add new portfolio entries, while they’re still available for older entries and visible when I edit portfolio categories. I’m willing to renew my support licence but would like to be sure this is something that can be fixed if I do.
Thanks in advance, D.
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
If this is possible to fix, I’ll let you know so you can renew the support 
Hi,
Is it safe to update to WooCommerce 3?
Please do not upgrade yet. We’re working on it soon.
It should be fine to update now We’ve checked it already.
Thanks for the reply!
So no theme update is needed?
Just make sure that you’re using the current version (1.08)
Cheers!
Hello, I have a question, Im interested in buying this theme if buy it can you set it up like the demo in my server?
Hi,
You can install it as the demo site. Just follow this vid after purchasing : https://www.youtube.com/watch?v=bMGt9RNsCws
Thanks for interest by the way
Hi, i have a question about shortcodes and custom post types. I mean, is possible to use your page builder with custom post types? I tryed find something in google, but i didnt find anything. If this is possible, let me know how can i do it. Second question is about shortcodes. In the WordPress content editor is possible use shortcodes from your template, i found in the documentation on support page something about shortcodes, but this is not current and updated, i need attributes for BLOG shortcode (gdlr_core_blog), could you update docs or let me know every attribute for this shortcode?
Hi,
1. Nope, you can’t call custom post type elements from this theme(Except the custom post type created by this theme ‘portfolio’)
2. Oh, sorry, we don’t have blog shortcode in this theme :/
Thanks for interest by the way
Hi,
About 2.) blog shortcod , sorry for confusion. We just checked with the dev and it’s available
I using Architek your theme, not this, but i need attributes which i can use with blog shortcode, in the documentation this is not available, so which attribute i can use with blog shortcode?
Hi,
Did you mean Architecture theme or Infinite theme(Architek demo)?
Ohhh, yes, this is Infinite theme with Architek demo, I wanted add with shortcode into single post file other posts but i dont know which attributes has blog shortcode, in documentation this is not explain so i you could give me all attributes. I could search in files but this template has to much of them…
Hi,
Thanks for clarifying!
Well, we need to verify purchasing before providing support first. It’s our policy.
You can submit a ticket in our support site. : http://support.goodlayers.com And if it’s possible, our dev will let you know in there
I tried it. It didn’t work :-((( The submenus are still not working.
Can you give me your site url please?
Could you try replacing the javascript/gdlr-script.js file with this new one, try clearing the browser cache and see if this helps.
https://drive.google.com/file/d/0B1T8HLUAMhbtQWZENVV6THR4cEE/view?usp=sharingThe new file worked! Thanks for providing that. We are now getting an error (which was not there before) that may require a tweak???
Here is the detail: JQMIGRATE: Migrate is installed, version 3.0.0 jquery-3.2.1.min.js:2 Uncaught TypeError: $(...).live is not a function at HTMLInputElement.<anonymous> (gdlr-script.js:519) at Function.each (jquery-3.2.1.min.js:2) at a.fn.init.each (jquery-3.2.1.min.js:2) at HTMLDocument.<anonymous> (gdlr-script.js:516) at j (jquery-3.2.1.min.js:2) at k (jquery-3.2.1.min.js:2) gdlr-script.js:657 Uncaught TypeError: Cannot read property ‘msie’ of undefined at gdlr-script.js:657 at dispatch (jquery-3.2.1.min.js:3) at q.handle (jquery-3.2.1.min.js:3)
Could you try deactivating all plugins out to see if it cause from the plugin conflict ?
If so please try activating it one by one to see which cause this.
This might be a quick fix, but I updated a site to use https and now the drop down menus do not work, even though the content for them is present. I’ve checked to see if there are any mixed http/s types of calls to javascript but did not find any under the inspect. Perhaps it is buried in a library somewhere?
Is it simply not possible to use the theme on HTTPS?
I just need the menu’s to work, everything else seems to be ok, other than some odd changes to video displays, which I could work around. Please help?! I purchased this them last year and it has worked well up until now.
Hi,
You can use https.
1. Make sure that all images content, content that you put url manually such as in widget, footer, top bar, copyright area are started with https in front of image url.
2.Try to use this plugin : https://wordpress.org/plugins/ssl-insecure-content-fixer/
This is really not good way go your forum site to submit tickets, its totally time wasting, here we already purchased the theme, then why I am here, its a main platform, its your responsibility to provide information here, secondly, you are forwarding your customer to your forum for traffic generation, This activity really not good. I don’t want to bother. please do the needful, I need to remove search option from menu, please reply fast. Thanks
Hi,
1. If about the support site, we only provide support in there. We normally response you within 9-14 hours in business day.
2. I notice that your support is now expired. Please see this : https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support , https://themeforest.net/page/item_support_policy
3. However, if you think the theme has bugs, you can report directly here without extending the support. We will try to help ASAP. But if it’s about theme’s usage, you must follow the policy to extend support and go to our support site.
Hope this clarifies
Hello There,
I can’t find “Codestyling Localization” for translation. 1- Do you I have to install it for having a proper site? 2- where can I find Codestyling Localization?
Thank you, Hadi
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
presale question: i see thst your portfolo the text is underneath the picture, would i be able to place the text on top of the picture?
Hi,
Sorry, this theme doesn’t have that layout :/
Hello guys, I need to know if you can have the white background only in the portfolio section and single portfolio, you can do it? Thanks so much
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi, how does it work on WP 4.7? is it safe to upgrade? Tnx
As we tested we haven’t found any issues with WP4.7 so it should be fine to update. But if you find any bugs/erros, please feel free to let us know. We will fix it ASAP.
However, please also make sure that all your being used plugins are compatible with WP4.7 as well.
How can I enable full frame vimeo videos on portfolio page?
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Why it’s slow loading page? It’s really slow….???
Do you mean on your site or on our demo?
Thanks for choosing us BTW
Both
It should be geographic issue with your ISP then. I tested on my internet connection and the site was loaded pretty fast. Also, I tried to ping from different location and it’s working good too : http://take.ms/sWoyk
Well, You need to know that the most important part of site speed is mainly from web hosting ability. And it also depends on some more factors such as internet speed connections, location of access, speed of devices etc…
BTW, about the theme, we have been trying our best to minimize the code but you have to keep in mind that we can’t disable all un-used code as the theme has many features and it’s created for many people to use so each people use different feature but the theme still has more feature that there’re using. (it’s difficult to explain but hope you got the points). But after all, as I said, This take really(really) little effect on site speed. The main part is from hot provider ability.
As you can see on our demo site. We run full features on it and it’s still pretty good….
Just a tip, you may try using a plugin as caching plugin as well. It might help
If you’re looking for a host provide, it’d suggest MediaTemple.
All of my internal pages have the header section enabled. I don’t know if there was some sort of automatic update but a black and white city scape style image has appeared on all of them, when it was once a default sort of grey gradient.
How do I turn this off? The individual pages and theme options settings have Header Background Image set as empty, yet this image has appeared. It’s not in the Media Library either.
I tried to submit a support ticket but it says my purchase code has expired. This doesn’t seem fair as it’s something that’s just appeared on a website that has been working fine for a long time through no error of my own.
Thanks
Hi,
You can set the default header background in admin panel : http://take.ms/npLWK and you can also set it in each pages(page only) : http://take.ms/mAo4D
“The individual pages and theme options settings have Header Background Image set as empty, yet this image has appeared”
Also, adding an image in the Theme Settings doesn’t change it. Changing it for the individual pages DOES work but I have over 150 pages between regular and portfolio.
Here’s the website for reference http://alanpfulton.com/about-us/
.gdlr-page-title-wrapper {
background: none !important;
}
Or you may just upload the plain white image instead.
OK, that worked but now more things are changing on the website automatically. Freaking out! Logo has reverted back to default, footer widgets have disappeared. What’s happening to the website?? No one has access but me. The New logo is still where it should be in the back end, as are the widgets. The font has changed, some symbols are appearing instead of text???
http://alanpfulton.com/It’s like the whole website is reverting back to standard and ignoring the theme options! It’s now the black theme instead of the white and the shopping cart stuff is visible. What on earth is happening??
Hi,
Oh I think I know the problem, please go to admin panel and click ‘save changes’ once.
If still have problem, Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
Hi,
I have installed WPML plugin to the website that is using the Luxury theme (child Luxury). When I activate the WPML, the front end of the website shows white screen and backend works. I’m sure it is not the conflict with any other plugin and the WPML works when I change the theme. WP_debug TRUE doesn’t show anything.
Please let me know is this the known problem, Thanks
Sorry for late reply. Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please also provide wp access + site url so we can check on it directly.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Please also ask for the error log from your hosting and attach it in the ticket.
thanks!
