8686 comments found.
Hello, i’ve already purchased time ago a separate Revolution slider license. Are you apply a refund policy for the cost of the Rev Slider included with the undsgn license? Thanks!
Hi emilio_m2r! No sorry you cannot exclude costs of plugins from the theme, consider the plugins just an addition to the themes just for users convenience. Let us know if you need more infos!
Hi there, great theme by btw. I have one question, on your demo page, https://undsgn.com/uncode/homepages/blog-minimal/, the footer is just social icons. Please can you explain to me how I can get this in my footer as well?
Thanks!
Hi nasan! You just need to remove the Footer Content Block from the Theme Options (http://undsgn.d.pr/GlXE/1Jlppa69) and set the center layout mode (http://undsgn.d.pr/GueG/3B7f1qQf). Hope this helps!
Hi, I have a pre-purchase question. Is it possible to use some sort of a before-after slider with your theme? I would like to showcase the difference between two photos – one before and one after manipulation. Alternatively, would it be possible to set another image to appear on hover (e.g. instead of the dark overlay and zoom option)? Thanks!
Hi versi-regular and thank you for interest! 
Yes this is part of the theme, even if we don’t have any demos with this, please check this link. Let us know if you need more infos!
Amazing! Thank you for the incredibly quick reply.
Hi versi-regular and thank you for confirm!
Hi,
I’m using your theme with video background, as you can see in the bottom link, but we noticed that video background DOES NOT WORK in Safari!
Link: http://www.nextconceptstudio.com/next-sound-canzoni-spot/
How can we solve it? Please let us know. FD
Hi NextConceptMilan! Video backgrounds just works fine in Uncode, you can check our demo for external video https://undsgn.com/uncode/real-time-design-tools/ and for self-hosted videos from your Safari as well: https://undsgn.com/uncode/me-myself-and-i/
You can also check some sites from the showcase, for example: http://acvdo.co/
Please open a support request in our Help Center so we can help you debug what’s the problem for you: https://support.undsgn.com/hc/
Hi there, is it possible to important multiple demo home pages?
Hi nasan and sorry for delay! Yes you can also import selective layouts and import as many demo homepage you need: http://undsgn.d.pr/DPwH/3YORYwCa
Let us know if you need more infos!
Hello! I have a prepurchase question.
I have been reviewing in detail your plugin to evaluate its integration in a website that I am starting to develope, and I have to say that its an amazing plugin that fit almost perfectly to new website requirements.
In this case, I need that events have the possibility to have an “download area” where the visitors can download related files to the event, mainly PDF files, that will contain brochures, press releases, or other similar information. I have been reviewing the documentation but I don’t find a native tool to do it.
Is there any way to do it via modifing the plugin or with a third part plugin than can be integrated with MEC? It would be fantastic to can integrate this function, it’s a essential function to the website project.
I hope that you can recommend me a way to solve this requirement so that I can buy your fantastic plugin.
Best regards,
David Sánchez
Hi davidss71 and thank you for interest!
If you need to download PDF files you just need to insert the link to the file on the Media Library, this is pretty simple and you can use just a link or use one of the Uncode buttons. Confirmed!
I don’t know about MEC, sorry there are more than 30.000 WP plugins and new premium plugins coming out everyday. Uncode is tested with the most famous, this plugin scored just 1.500 sales, I see it’s very good but it’s not tested with our theme. Would you like to send us a private message from our profile page so we can talk more specifically about this? https://themeforest.net/user/undsgn
Sorry, I made a mistake sending this question since this question is not for you, it’s for a plugin that I need to integrate into another web project, I apologize for the inconvenience.
Anyway, I take the opportunity to comment that I have been valuing your template and is perfect for another website project that I must develope, so I will proceed to buy your template to start the project.
Thanks for your quick response.
Best regards,
David
Thank you anyway for interest! 
While in mobile. Is it possible to show 2 products per row when viewing a category page? I have many products and it would take a long time scrolling through full size images.
Hi NerdCommerce and sorry for delay! If you use the Content Block method for product category page you can also have 12 products on mobile, so confirmed you can have 2 products. If you use the native products list this is not possible but we can help with a very quick code. Please opened a ticket on our Help Center so we can help you privately (you can also notify here the ticket ID once you have opened the request): https://support.undsgn.com/hc/
Where can I enable the VC frontend in the theme files? I cannon find the code that disables it.
Thanks!
Hi FabelMedia! We are sorry but Uncode tailored Visual Composer is not packed with front-end builder right now, we plan to include from the next VC big update. If you have any needs please drop a few lines from our profile page.
Hi again. You “kind of” promised to include frontend on the next big VC update 2 years ago. Still there is no frontend support. We are in a current position that we will have to look for other themes to use, as our clients are starting to demand wysiwyg type of editors. Could you please give us all an update on if this will be available at all in the very near future. If you are not working on this please just tell us no so we dont sit and wait for years.
Hi FabelMedia! We have worked on this but stopped since most of requests from our customers were about new features. We also thought that the frontend was the most requested when we realised then that it is not so (and fortunately the numbers prove this). In any case, as we said, we worked on this a few months ago and we will do it in the next few months (confirmed).
Ok! Great news! Thanks!
Hi FabelMedia! We had a pool in our FB Group and against all expectations it seems that users are not interested in the frontend, we gave ourselves a few weeks to decide what the next steps will be, it was my concern to let you know that I had promised: https://undsgn.d.pr/4mEdra
Hi i can’t install the theme on my web site
Hi malvarezkilian and sorry for delay! What is the specific error message you have? Sorry but it’s not easy to understand and help! Anyway don’t worry, if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! If for some odd reasons you cannot use Uncode on your server we’ll offer a refund. Thank you!
https://support.undsgn.com/hc
One question before I buy. Is it possible to insert an “Awesome Font Icon” icon before the TAB title? (Tab feature link: https://undsgn.com/uncode/features/tabs-accordions/)
Hi gabrielcardial and thank you for interest!
This can be done with few CSS modifications, it’s not part of the native options of the Uncode tab module.
Hi, Thanks for your help. We have updated the theme and its working fine. But the services page layouts are not imported. Can you help us how to add services section in home page?
Hi vimaljose and thank you for confirm! What you mean sorry? When you run the demo import all the layouts will be imported, are you sure you have not trashed this page, if you have trashed this page before the import doesn’t import again. Can you please check?
Hi! Pre-Buy Question Can I upload a background video on any of site? I’m a videographer and I want to show my showreel on a first page.
Hi mdziabek and thank you for interest! Yes confirmed you can use video in the header, this is a simple example: https://undsgn.com/uncode/features/header-video/
Otherwise you can check our showcase, there a few video header examples too: https://undsgn.com/uncode/showcase/ This is a website based on Uncode that uses video: http://acvdo.co/
Let us know if you need more infos!
Hello,
My website since using this theme has been running really really slowly. I did a test on GTMetrix and it is giving me a poor score. Could you advise me on how to fix it? My website is www.romankoblov.co.uk thank you
Hi Romashka88! Most of problems with speed are in the host performances, you can see in our showcase super fast websites, for example check this report and other that performs a little more slow, the theme is the same the only difference is the server and the design (for example I see you have lot of big images, video etc…). One suggestion is to use to use some cache plugin, for example WP Rockets it’s awesome, just avoid to use the js and css minify option since Uncode is just packed with minify files. Moreover I see you also have lots of plugins, if you don’t use Slider Revolution and LayerSlier please deactivate them. Another suggestion is to compress image for web, for example just this image is 1,3mb, if you optimise this image with the same quality it can be just 210kb, use this amazing tool.
If anyway you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
Hello,
Pre purchase question.
If I was to use a counter, is there an option or at least are you able to change the code to do say count upward ‘12’ every ‘1 second’?
Thanks in advance,
Hi kerzlaky and thank you for interest!
I think we have talked in chat. Yes this is possible with a small change to the code (there is not a build in option in the theme admin). Let us know if you need more infos!
Hi i’m having a problem with only the ipad pro cant see the image and cant seem to rescale the bloc content in the home page otherwise everyting is fine.
Hi jacorico! Sorry but it’s really not easy to help you with only these informations, what page do you refer? What image you don’t see?
Yes i know! but the best way would be to have acces to a ipad pro and take a look at thinkinghabitat.com and i have the same bug when i go on the template on your website thanks!
From here everything is fine from iPad Pro and also we don’t have any other reports with this device: http://undsgn.d.pr/xNsM/5uUcys91
Thanks for the fast reply! i will keep looking on my side Thanks
In case please send more detailed infos from our private profile: https://themeforest.net/user/undsgn
Found the bug ! the javascipt check box in safari was uncheck on both my ipad, Why …I dont know, so Thanks again for the great and fast support!!!!
Thank you for report!
hi, i am using the Center Split Menu. Is it possible to reduce the height/size. The underline takes unneeded space.
Thanks
Hi dacurve! Can you please a bit more precise? Yes we can suggest a quick fix, I think you don’t have the border bottom menu right? Can you please open a ticket in our Help Center so we can check your installation privately? Thank you!
https://support.undsgn.com/hc
hi there, is it possible to have the mobile menu transparent like the desktop?
Hi Adamvalentino! This is the most requested Uncode feature and we confirm that is just part of the upcoming update! We plan to publish the update in the next few weeks (we are now closing details). So confirmed you’ll have mobile transparent menu pretty soon!
Hi,
Is there a way to manually set the breadcrumb for a specific page or page type?
// René
Hi Refica! Yes for sure in the Page Option you can set breadcrumb for specific pages: http://undsgn.d.pr/uSSD/UXfNNqUZ
While from the Theme Option you can set from Post type (general): http://undsgn.d.pr/aofo/3egIA3Wo
If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
Hi,
Thank you. What I needed was to set the breadcrumb links manually.
I have just sent a support request to your support team.
Hi Refica! The breadcrumb is an element automatically created by WordPress that respects the page hierarchy, it’s not possible to create it manually. At least you need to create something similar with Visual Composer. OK support team will back to you asap!
Hello. I just purchased uncode and i donot have the uncode-core plugin my theme says is required. can you please advise me on this?
eek, i feel dumb, i found them
Hi mportteus311 and thank you for confirm! Don’t worry anyway if you need dedicated support in future is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
Hello, I am trying to replace in the Woocommerce Archive page the button “Add to Cart” with a button called “View Details” which brings the user to the product page. I am using the classic php snippet in the child’s functions.php but it does not work. I tried several php snippets but nothing happens. How can I override such theme setting? Thank you.
Hi domenicolatosa! If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
