407 comments found.
help, How to share files with specific users (not user roles)?
Hi Pablo,
The theme includes BuddyDrive plugin which allows sharing files and folders among site users. Please get more details here http://commonsabundance.net/docs/share-files-via-buddydrive/.
Regards,
Is there a way to show the correct mm/dd/yyyy date format in the content timeline? It looks like it only shows an incorrect format.
Hello,
We should check the issue with date format that you mentioned. Please submit a request for our team at https://themerex.ticksy.com. Any screenshots of the issue will be helpful. Then we could check if the format can be changed.
Thanks for your cooperation!
Regards,
Hello, purchased your theme and I need your urgent help! Please consider my ticket #1145594
Thanks.
Dear Lusabara,
Thanks for contacting us! Our support representative has provided you with a solution. Please, kindly recheck our answer at https://themerex.ticksy.com/ticket/1145594.
Have a great day!
Kind regards,
On your theme, can you have an initial login page before the user can access the site?
Hello,
Thanks for your interest in our theme!
Unfortunately, the theme does not have any additional login feature. However, you may use some extra plugin to implement registration/login form. Here is a sample of such a tool https://wordpress.org/plugins/simple-membership/.
Is there a horizontal layout for the menu? Vertical layout is a dealbreaker for me.
hello???
Hello,
Unfortunately, the theme does not include a horizontal menu. Alternatively, you may use third party plugin to implement needed feature on your website.
Regards,
Our support forum is temporarily down for maintenance. Please take our apologies for any inconvenience caused. It will be up and running in a while. For urgent cases, pleases contact the technical support operator via email anna.themerex@gmail.com
I’m at loss here… you don’t provide user/pass to a demo site so we can view what the product might look and offer. So how do you expect someone to purchase it without seeing first? EVERYONE else offers a demo of their product except you! Forgive me if I’m missing something… perhaps you could explain (other than for security reasons).
Hello,
The theme can be seen at http://alliance.themerex.net/. You may also read some more details the theme functionality in our documentation http://alliance.themerex.net/doc/. Unfortunately, there is no chance for now to test theme backend. Our developers are doing their best to find a tool which allows our customers see the backend.
Thanks for your understanding!
Regards,
how do I add a current day calendar widget to the front page
Hi,
You should add Themerex – Advanced calendar widget to the sidebar in Appearance -> Widgets: http://prntscr.com/epdyag
Regards
I am getting this error.
Broken Themes
The following themes are installed but incomplete.
Name Description Alliance Child The parent theme is missing. Please install the “alliance” parent theme. Delete
But the main theme installed correctly
Hello,
We have tested the child theme installation and found no issues. Please provide us with your website details in a ticket at https://themerex.ticksy.com – we will be glad to assist you.
Regards
Hello,
We are looking to redesign our intranet and i think this will be the perfect theme.
I had just one question before purchase: Is there anyway to integrate this theme with information from salesforce? (for example, the tickets answered, projects completed, etc.)
thank you!
Good evening,
Thanks for your interest in our theme!
You may use any third party plugin to integrate needed feature in your website. I have found a couple of samples with the options you are interested in:
https://wordpress.org/plugins/salesforce-wordpress-to-lead/ https://wordpress.org/plugins/gravity-forms-salesforce/Regards,
Thank you very much!
You are very welcome! Have a great day!
Hi there, do you have a one-click demo import and can the calendar sync to Google Calendar?
Hi,
Dummy data can be imported in one click using Import Dummy data option which locates in Appearance section http://prnt.sc/dy8inv.
We would also strongly recommend our customers to pay attention to the minimal server requirements which are the following:
max_execution_time 600 sec
memory_limit 256M
upload_max_filesize 32M
post_max_size 32M
Unfortunately, the theme does not include Google Calendar feature but Events Calendar plugin which might also suit your needs. Please read more information about this plugin here https://wp-event-organiser.com/documentation/.
In case you still need to use Google Calendar, you will need to find a corresponding plugin. Please note that we can not guarantee that third party plugins will be compatible with our theme. To synchronize Google Calendar, you will need to implement additional changes in theme files.
Best regards,
Hi there, is there a one-click demo import?
Hello,
Sure, you may easily import dummy data for your theme using the corresponding feature in the admin panel http://prnt.sc/dy8inv.
We would also recommend you set up your server due to the following requirements:
max_execution_time 600 sec
memory_limit 256M
upload_max_filesize 32M
post_max_size 32M
In case you have any further post-purchase questions or difficulties, please be free to contact our super friendly support team who will be always to assist you!
Regards,
It is abailñable in spanish? do you have a demo in spanish?
Good evening,
Unfortunately we do not have a demo in Spanish. However, the theme can be translated in any language you need. Please see this video tutorial oh now to do it https://www.youtube.com/watch?v=aXFvCXp2EVc.
Dear Team, I have carefully read everything about the translation but it simply doesn’t work (for me….). Maybe I overlook someting. Help would be appreaciated. I use a child theme. I copied the map LANGUAGES from the default theme. In this map two folders: default.mo and default.po. I went to your PO Composer, uploaded the childtheme .po file, did some changes, but nothing happens. But I can see on the server the changes have taken place. So what could be the matter? (For instance I changed: Vacancies to Dutch word Vacatures, but to no avail.
Also I read about how to change the calender, but I cannot for the life of me find out where.
And how to translate the plugins?
Translations are the most important part when you want a website convenient for someone in your own country, so I think this cannot be underestimated.
As I said, any help will be appreciated, it is time for me to finish this theme, this way it is too complicated. Kind regards, Josh Haijer
Hello Josh,
In order to translate your theme, you should edit .po file on your server. Please get more infromation about theme localization here https://axiom.ticksy.com/article/3976/. Do not forget to recheck if your WordPress admin panel language coincides with languange you specifed while theme translation. In case you faced any difficulties with theme localization, please feel free to reach our technical team at https://themerex.ticksy.com/ so they could take a closer look at the issue and determine what was done wrong.
All the plugins which you are using on your website must be translated separately using plugin documentation. Please let me know what plugin would you like to translate so I can find needed user’s guides for you.
Your patience is much appreciated! Have a great day!
I need help! For some odd reason – we didn’t do anything with the site – the special pages just don’t work. These are the pages : Activity, Members, Groups, Calendar … these are the pages that are set up by the theme and they worked absolutely perfectly until now, and then since yesterday there is just a blank page. Can you please let me know what’s happening and how to restore these pages to actually work?
Your help would be much appreciated.
Dear Sir,
Basically such kind of issues may have lots of reasons connected to intermittent server errors which might be harmful for your website content. Please make sure you did not install any third party plugins which are not compatible with a theme. Unfortunately we have no chance to investigate this error without server error log and theme files access. You may try to recover website content from database backup if you have such one. Be free to contact your hosting provider asking if he has created a backup of your website database. In case you still experience some problems with your website content, we would stongly recommend you to extend your support perioud and submit a request for our technical team asking to take a look at the problem for you. Please do not hesitate to contact them at https://themerex.ticksy.com/.
Have a great rest of the day!
Ok I was able to find the problem. For some reason the BuddyPress plugin was deactivated. Once activated it works
Dear Sir,
We are happy to hear that you do not face any problems anymore. Please be free to reach us back in case you need further assistance from us. We will be happy to help you and do our best to find a solution in record time.
Dear team, I just bought this theme, but I just cannot install it. This is the first time this happens to me – it is very stressy…. I think I read all the instructions, php my sql versions all ok. I cannot upload through Wordpress itself. I included php.ini but to no avail. The wheel keeps turning and then I get a page which says: Are you sure you want to do this” and then nothing. So I tried through FTP. That works in so far that I can see the theme in the backend, but when I trie to activate it, it all goes wrong and I can’t even return to my backend. Then I have to manually remove the theme to go back to Wordpress. My host says everything is allright, I had Woffice to try, that worked also. Only this theme doesn’t show up. What can the matter be?
I’ve been busy from this morning to get it working, I hope you can give me a clue….
Kind regards, Josh Haijer
Dear Josh,
Such kind of problems with theme installation can be connected only with server configurations and can be easily rectified adjusting these settings to meet the theme requirements. Our technical support operators will assist you with theme installation and dummy data import. As far as I see, you have already submitted a ticket for our tech team #951874. Our support operator asked for all the needed access details to make full investigation of the issue. I believe it will be fixed by our support representatives in a record time. Please provided all the requested information so our specialists can start testing it and give you a solution.
Your cooperation is much appreciated.
Dear Melody, I provided the information. I have all the hope that it will be solved. And to my own shame, I didn’t see some of the comments already documented about my installation problems. Had I known…. So thanks, kind regards, Josh Haijer
Dear Josh,
We are happy to hear that you easily sorted out all the problems with installation process using the recommendations from theme documentation. Our support team agent is currently checking your website to make sure that it is fully workable.
Thanks for your patience! I wish you to have a great day and wonderful weekend!
We want to use Google login but would like to restrict it to members of our domain. Is that possible?
Good evening,
You can use Social login Plugin to add an option for your users to login over Google+ account. In order to restrict website access, you can enable corresponding function in the admin panel. In such a case you can be sure that non logged in users will see your website content.
Not seeing child theme in package, as the documentation mentions. Where is it?
Dear Customer,
Please create a ticket for our technical support team asking them to provide you child theme for Alliance. In order to submit a request, please use this link https://themerex.ticksy.com/.
Pre-sales question, would this theme enable myself to add my clients as a “client user” where I can update them on project status etc? Basically like a CRM or project management setup?
Dear Customer,
The theme itself does not include such an option. However, you can use different user roles manged by WordPress. Please get more information about WordPress user roles here https://codex.wordpress.org/Roles_and_Capabilities.
I ciould use this theme if you can create events – woiuld it be compatianle with creating calnder events or sending invites to clients (schdedule meeting)
can i integrate something like booked plugin
Dear Customer,
Theme package includes Event Organizer which helps you to add a calendar with the events. Please see screenshot with a sample http://prnt.sc/cjpsni.
You can use some other plugins with the theme if you need some extra features. However, we can not guarantee that third party tools/plugin will be compatible with our theme and work properly.
