28319 comments found.
Hello there. Thanks for all updates! I’ve got one little problem : When you’re a portfolio lightbox page on Firefox (no problem in Safari), keyboard left and right arrows are moving all the website behing the lightbox to the left and to the right. Any way to fix it?
Hi there,
I am afraid we are unable to replicate the issue on our demo http://flatsome3.uxthemes.com/elements/portfolio/. Please shoot an email via support and we’ll check this out.
Me already bought many theme from here but never get any good update. I think this is good idea to provide latest updates in detail rather minor updates. Also in ecommerce section I am not able to find something very very attractive. Please check the website and suggest me some good WooCommerce Theme
Website: https://www.shoppingbag.pk
Hi there, we’re only selling one theme (Flatsome). This is a theme marketplace where multiple companies sell their themes (Just like an App Store). We’re not one company.
Hello. I have two presale questions, understand that you have a lot to do with the update of WooCommerce, and that is also the reason why I am looking for a new theme.
1. Are the flatsome theme up to date with the 3.1 version of WooCommerce for a new installation?
2. Will it be possible to implement a quantity field in the product archives, like this example: https://christianvarga.com/how-to-add-quantity-to-product-archives-in-woocommerce-and-keep-ajax/
Hope you have the time to answer pretty quick, even though the update seems to have made som issues.
Hi there,
1) Yes it is 
2) Sorry, we don’t have any option for this.
Hi since the last update your theme of today our coupon code field disappeared on the cart page. How can this get fixed?
Hi there, it’s showing on our demo site and dev site: http://flatsome3.uxthemes.com/
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The problem has the theme and the last version woocommercer I made a downgrade and everything working correctly. It is not clear the subject between you, it is clear that you have to support but you should not get an update like this.
Hi there, what do you mean?
Hi. I am still on flatsome 2.9 as I was told to downgrade when 3.0 was released as it broke my webiste. Am I supposed to download the new update? Will my current version of the theme work with the new woocommerce?
Hi there, there is a Flatsome 2.9.8 version in the zip file from Themeforest that you can use
in regards to my previous comment a page back it is theme related as i have switched to a different theme and the product page works as it should, we need our online shop back up and running asap would it be best if we revert back to previous woocomerce & theme ?
Have you updated Flatsome & WooCommerce? Do you get a error message on your product page? http://docs.uxthemes.com/article/228-enable-wp-debug
hi yes both are updated to latest version below is the debug error we receive.
Notice: id was called incorrectly. Product properties should not be accessed directly. Please see Debugging in WordPress for more information. (This message was added in version 3.0.) in /home/lighteleganceuk/shop.lighteleganceuk.com/wp-includes/functions.php on line 4137
Notice: id was called incorrectly. Product properties should not be accessed directly. Please see Debugging in WordPress for more information. (This message was added in version 3.0.) in /home/lighteleganceuk/shop.lighteleganceuk.com/wp-includes/functions.php on line 4137 Notice: product_type was called incorrectly. Product properties should not be accessed directly. Please see Debugging in WordPress for more information. (This message was added in version 3.0.) in /home/lighteleganceuk/shop.lighteleganceuk.com/wp-includes/functions.php on line 4137 class=”product-template-default single single-product postid-11825 logged-in admin-bar no-customize-support woocommerce woocommerce-page tribe-no-js tribe-bar-is-disabled full-width bg-fill box-shadow lightbox lazy-icons nav-dropdown-has-arrow”>
hi that did not do the trick and still getting the same debug message above
Hi there,
Please send an email via support and we’ll check this out.
Try also disable all plugins except WooCommerce and check if it’s still happening.
Hi. How to change the sidebar width ?
It’s urgent appreciate fast response. Thanks
Hi..Awaiting response
Hi there, sorry for the delay.
You will need to write some CSS for this.
after updating to woo commerce Version 3.0.1 ux builder stop working / not opening and home page is not displaying all the messages / photos and page layout not displaying correctly like on the other once like i thought latest flatsome theme was compatible with Version 3.0.1,,,,,please advice
Hi there, there are many reasons for this and it’s probably not theme related if you have updated to latest Flatsome version also. WooCommerce 3.0 was a major new WooCommerce version and many plugins have problems with it. Flatsome 3.3 should support WooCommerce 3.0, but you need to make sure all plugins also does it.
You can enable WP Debug to see where the error is coming from: http://docs.uxthemes.com/article/228-enable-wp-debug
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I upgraded on April 5, some problems with the translations have been corrected some not. In some terms customers are not translated, despite the translated woocommerce files are present in the FTP. How can I fix? I can not install woocommerce 3.0, I am forced at the time to not upgrade, I had to make a downgrade. Again I put your last update of flatsome issue but perhaps the problem is not completely solved, some translations do not go well, specifically. 1) The welcome message in the client remains in English. 2) A headline in the navigation menu of the customers 3) The word “My Account” area more customers. These are not translated, nonostate the files are present. Thank you
mate i have update with —3.3.2 (07.04.17) - . the problem remains (see comments above). help me because it’s important! Thank
Forse voi i problemi li avete risolti, il problema è in woocommerce, forse…. Comunque che brutta esperienza! questi aggiornamenti tra tema ed wooc, ho sudato freddo.
Hi there, sorry for the trouble.
WooCommerce changed some strings e.g (“My Account” to “My account”) and hence the default WooCommerce translation does not work for some languages. Please try http://docs.uxthemes.com/article/238-how-to-fix-translations-in-woocommerce-3-0
He had already tried, I’ve updated the theme and woocommerce … I also tried to remove the cache but nothing. At the time I had to solve translating tightens the php file. I also opened a ticket to the woocommerce team.
Did you also update the language file? as described in the article above.
Yes, yes. In fact, he says: “All the translations are updated.”
Please update Flatsome 2.9.6 as it gives this error message after the WooCommerce update. “Your theme (Flatsome) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.”
Thanks
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how can i add more spacing between the divider and the icon on the top nav bar?
for only desktop view*
Figured it out @media screen and (min-width: 768px) { .header-top ul li a { padding-right: 10px !important; padding-left: 10px !important; } }
Awesome Good luck with your site
how can i set different product filters for different product categories?
You will need a third party plugin for this.
I have seen it mentioned that the theme is compatible with WC Vendors. While I have no functionality issues, the formatting of the WC vendors pages and forms is messy in a lot of areas. Menus formatting doesn’t look right, there are issues everywhere with text being crammed next to checkboxes and fields. This is with only WC Vendors, Woo, and the theme running as well. So in my experience so far, compatible, but with issues.
Hello Nikki, thank for letting us know.
You can place a compatibility testing request with WC Vendors here https://uxthemes.canny.io/flatsome. This way you can be able to track its progress.
Confirm the issue reported by “Deano_Uk” If you enable debug it generate a huge bug report . Mine is now 30gb error
Have you updated every plugin possible and Flatsome? It might come from the Wishlist plugin.
Yes I have updated Now my theme is 3.3.2 and when I have turn on debug I see a huge errors in log file like individual_use should be true or false instead of yes or no free_shipping should be true or false instead of yes or no exclude_sale_items exclude_sale_items should be true or false instead of yes or no
and many others
also behind this errors of course Ajax search not work
and also my host provider warned me about overused because my log file is now 5gb 
please do any thing as I have seen you told the users compatible with WC3 I have update it ,
friend I know that this is a WC issue , but please help me , Also I have update WC now to 3.0.1 many bug fixes
Flatsome it self is compatible with WC3, but WC3 has many bug problems. You need to wait for them to fix it.
Hello,
I’m looking to use your theme for a big project – one that requires membership. I’d be buying a secondary license if this works out. I’m looking at using Ultimate Membership Pro (https://codecanyon.net/item/ultimate-membership-pro-wordpress-plugin/12159253) and I wanted to make sure it’s compatible. Personally I don’t see an issue, but I’d rather trend safely then regret later 
Thank you! Love working with the theme currently for a different project.
Unfortunately, until now there is no official compatibility testing with that plugin. But, the Flatsome theme uses WordPress coding standards so any plugin that uses these same standards should work with our theme.
ive found an issue , when viewing the shop you ccan see the products but when you try and go into any product it shows the website header but the rest of the page is blank, the only debug error we are geting is
Notice: id was called incorrectly. Product properties should not be accessed directly. Please see Debugging in WordPress for more information. (This message was added in version 3.0.) in /home/lighteleganceuk/shop.lighteleganceuk.com/wp-includes/functions.php on line 4137
Notice: id was called incorrectly. Product properties should not be accessed directly. Please see Debugging in WordPress for more information. (This message was added in version 3.0.) in /home/lighteleganceuk/shop.lighteleganceuk.com/wp-includes/functions.php on line 4137 Notice: product_type was called incorrectly. Product properties should not be accessed directly. Please see Debugging in WordPress for more information. (This message was added in version 3.0.) in /home/lighteleganceuk/shop.lighteleganceuk.com/wp-includes/functions.php on line 4137 class=”product-template-default single single-product postid-11825 logged-in admin-bar no-customize-support woocommerce woocommerce-page tribe-no-js tribe-bar-is-disabled full-width bg-fill box-shadow lightbox lazy-icons nav-dropdown-has-arrow”>
its strange if you are logged out then you do not get this issue but when you are logged in you get this product blank screen ?
Have you updated the Wishlist plugin? It might coming from that.
hi
we will activate the standard version of yith wishlist as we had the premium version activated and not the normal version but at moment the site is down as woocomerce update 3.0.1 has broke the site and woo commerce wont activate so we are reverting back to 3.0
hi we think we found the issue it was with another plugin that is made by woocommerce called picking pal when users that are logged in they cannot view products it provides the header of your theme but not the product, but if you deactivate this plugin the logged in users can view your products
Awesome . Thank you for letting us know
Many errors after update to woocommerce 3 , guys don’t update
Hi there,
WooCommerce released version 3.0.1 which fixed most of the bugs. Our latest version 3.3.2 is fully compatible with WooCommerce 3.0
Hi (same question as ZeroDotNine, was logged into wrong account), I have moved my additional CSS rules from the theme options to the child css stylesheet and they are no longer being applied. The rules are not being picked up on at all when looking via Firebug. I have recently updated the main theme but not the child, does this also need to be updated, perhaps the declation in css sheet is not being picked up on correctly and not applying the changes?
Hi there,
You do not need to update the child theme. Please shoot an email via support and we’ll check this out.
Hi,
I used different CSS tweaks but don’t get the titles changed to normal instead of uppercase.
Tried this CSS tweaks:
h1{ text-transform: none !important; }
h2{ text-transform: none !important; }
h3{ text-transform: none !important; }
.section-title{ text-transform: lowercase !important; }
.header-title{ text-transform: lowercase !important; }
.title{ text-transform: lowercase !important; }
.section.title-container{ text-transform: lowercase !important; }
.container section-title-container{ text-transform: lowercase !important; }
.widget-title, .entry-title { text-transform: none; }
section .widget-title { text-transform: none; }
.site-title {text-transform: lowercase;}
Which one is missing to get all the titles to lowercase or normal?
Hi there, we have some new options in Style > Typography in Flatsome 3.3 that you could try.
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