23226 comments found.
Can you update the theme with the latest version of Ultimate VC Addon, i think its 3.16.20 as the one supplied is not compatible with latest version of WooCommerce hence we cant edit the Product variations
Hi,
Can you please contact us through our support system, So we can check and solve this issue on priority basis for you. We will release an update of theme shortly
Thanks
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Hello on construction demo, the subscribe button is not aligned with textbox https://goo.gl/JEzDKK
Hi,
Thank you for contacting us, Please provide us your website link so we can check this issue and provide solution. Thanks
Sent via support system ticket no 15956
Hi,
Could you please purchase support extension to get further support? Your 6 months of support period is already expired almost a year ago. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Hello. I have two problems: 1. After checkout order displays “Can not shop when the cart is empty” – it no does congratulatory text. However mistletoe information is sent to the user that made the order, mail comes to me, it’s an order. Everything is exactly just that congratulatory text does not go. 2. Create options for variable products, but when I want to set up a product and choose these options climb-out model and end. Do not show the options to set up your product. Thanks.
Hi,
Thank you for contacting us, These issues appear due to latest update of Woocommerce version 3.0.2. and we are working on these to solve. we will launch and update of theme shortly. Please wait. Thank you for your cooperation.
Thank you.
After an upgrade, the featured images in my blog posts no longer appear despite which archive layout I have chosen (at the moment its set to timeline) The featured image doesn’t display also in the single post. Please fix that.
Hi,
Thank you for contacting us, please provide your website link so we can check this issue. Thanks
hi. is it possible. that the search form only search by titles of the product? kind regards
Hi,
Please go to Theme Options > Header > Search form,search control You can set search options from here. Thanks
Hello, after update to version 3.5.4, I can’t edit my product variations!!!!! PLEASE HELP!
Hi,
Please wait, this all happens due to latest version of woocommerce 3.0.2. We are working on to fix all the issue and release an an update of theme shortly. Thanks for your cooperation.
Ok guys, thank’s for your time!
These are the erros i found in my ecommerce:
- I can’t edit my product variations: https://uploaddeimagens.com.br/images/000/889/910/original/produto.png?1492049799 - Do not find product variations: https://uploaddeimagens.com.br/images/000/890/476/original/Captura_de_Tela_2017-04-13_a%CC%80s_2.57.10_PM.png?1492106294 - This black bar on the product tab: https://uploaddeimagens.com.br/images/000/890/477/original/Captura_de_Tela_2017-04-13_a%CC%80s_2.48.35_PM.png?1492106302Please go to ultimate >> Modules >> Turn off the Woocomposer and save changes. Then your issue will solve auto.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Hi, when I update the theme to 3.5.4 and activate the child theme, I get a notification that the woocommerce files in child theme need updating: WooCommerce Product CSV Import Suite by WooThemes – 1.10.10 – 1.10.14 is available WooCommerce – ShipStation Integration by WooThemes – 4.1.7 – 4.1.10 is available
Hi,
These are the 3rd party plugins files. Please ask the 3rd party plugin authors to update the plugins and make the compatible with latest Woocommerce plugin. These are not related to the Porto theme.
Thanks
Hi, after update to version 3.5.4, I can’t edit my product variations.
Hi,
Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Hi there, I’m trying to Install Shop-2 Demo, But nothing is happening, Please help.
Hi,
I think you are using the PHP 7 version. Can you please change your PHP 7 version into PHP 5.6 because Ultimate Addons for Visual Composer did not support the PHP 7 version. So please before installing the Demo change the PHP version and after install the Demo you can revert back to PHP 7 version for the fast speed. I hope PHP 5.6 version did not create the problem for you.
IMPORTANT: The included plugins need to be installed and activated before you install a demo. Please check the Porto >> “System Status” tab to ensure your server meets all requirements for a successful import. Settings that need attention will be listed in red.
Thanks
Hey, Thanks for the Prompt Reply. I”m not using PHP7, Please ding the details from my System Status: WP Version: 4.7.3 WP Memory Limit: 256 MB Server Info: Apache/2 PHP Version: 5.5.22 MySQL Version: 5.6.32 All Plugins are installed
There is no Error Message, Main Demo is coming, but Shop-2 is NOT.
Hi,
Please contact us through our support system, So we can check and solve this issue on priority basis for you.
Thanks
Hi, Recently, I updated newer version theme. But it shows an error. Parse error: syntax error, unexpected ‘if’ (T_IF) in /home4/wflogin/public_html/wp-content/themes/porto/woocommerce/loop/sale-flash.php on line 1. I have already tried three time. But unable to solve the error. Please try solve as soon as possible.
Hi,
I think your theme is not uploaded properly. Please download the fresh copy of Porto theme from ThemeForest then install the theme again from CPanel then your issue will solve auto. Actually, this file is crashed during the theme uploading.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Hi,
Is it possible to show multiple products from multiple categories? Currently i believe you can only show products from only 1 category at a time.
Thx
Hi,
Sorry, I did not understand your question properly. Can you please explain where you want to show the multiple products from multiple categories?
Thanks
Hi,
You have your own VC element called: Porto Product Category (show multiple products in a category). But this only let’s choose 1 category from the available category dropdown.
The idea is that you can choose multiple categories in this VC element, so you can show products from for example 3 categories you choose.
Regards,
Hi,
Please use the Porto Product Categories instead of Porto Product Category VC element.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Hi,
First of all, thank you for the theme. Unfortunately I have some problem with the breadcrumbs in woocommerce product categories and products. You can check on this photo or on my page:
http://elicent.rs/wp-content/uploads/2017/04/breadcrumb-issue-01.png http://elicent.rs/product-category/residental-ventilation/ducted-centrifugal-fans/Thanks, Richard
Hi,
Can you please send us your site login details through our support system so we will check and solve your issue.
Thanks
I solved my problem myself… Srry.
Sounds Great.
Hi,
in the last porto update porto v3.5.4 there is 2 file name errors … in folder wp-content/themes/porto/inc/functions
https://s13.postimg.org/hf97xekyv/image.jpg
there are 2 files named: layout.php and layout.php-1
right now its reading layout.php and is giving php erros on home page :
https://s18.postimg.org/561n5vms9/image.jpg
Fatal error: Uncaught Error: Call to a member function get_currency_codes() on null in /wp-content/themes/porto/inc/functions/layout.php:669 Stack trace: #0 /wp-content/themes/porto/header/header_4.php(46): porto_currency_switcher() #1 /wp-includes/template.php(686): require('/var/www/vhosts...') #2 /wp-includes/template.php(643): load_template('/var/www/vhosts...', false) #3 /wp-includes/general-template.php(167): locate_template(Array, true, false) #4 /wp-content/themes/porto/header.php(126): get_template_part('header/header_4') #5 /wp-includes/template.php(684): require_once('/var/www/vhosts...') #6 /wp-includes/template.php(643): load_template('/var/www/vhosts...', true) # in /wp-content/themes/porto/inc/functions/layout.php on line 669
i had the rename the file layout.php-1 to layout.php and rename the layout.php to layout.php-old tho i think it needs to be removed.
after swapping the files name the theme is working as it should…
i think you have a file name errors in porto v3.5.4 have a look at my screenshots.
i dont know how this passed the testing of envato…
BTW i have it on php v 7.0.17 wandering if porto is compatible with php 7.1.3 ?
unless the layout.php file is the new version and the layout.php-1 was the old file… i cant seam to run the layout.php file as it crashes the site.
terns out that if you have in porto settings Show WPML Currency Switcher ON when you dont have it on in WPML it will throw the php errors above. on the new layout.php.
Hi,
Thank you for contacting us. Thanks for notifying us about layout.php-1, This file was a backup file and developer forgot to remove it before releasing update. How ever there is no such issue in the theme as you are facing. it seems some conflict/settings issue at your site can you please contact us through our support system, So we can check and solve this issue on priority basis for you.
Thanks
Hello again! I am trying out the portfolio feature. Unfortunately I don’t know how to add more than one picture (uploading picture to Change Featured Image section) to my portfolio page. I would like to make a gallery with 3-4 pictures to be seen in the top of my portfolio page > like this one here http://www.newsmartwave.net/wordpress/porto/classic-original/portfolio/gallery/
Is it possible to do that?
Hi,
Yes, please go to and edit the portfolio >> and set the settings as showing in the screenshot here: http://prntscr.com/evq561
Thanks
Thank You so much, it was very easy! Fortunately I have more questions 
2. Is it possible to add another carousel with different product photos in the bottom of each my portfolio entry? Carousel linked with related products pages from one particular portfolio project.
Hi,
1. If you want to translate this word and other English words then you have to translate the theme’s default languages files into your language. You can find these files inside wp-content/themes/porto/languages folder en_GB.po and .mo files.
2. Sorry to say that you can not do that, there is no option to achieve this.
Thanks
Thank you for the answer. I translated the necessary words to Estonian in en_GB.po file using Poedit, saved the file and uploaded both translated .po and .mo files to language folder. Unfortunately the translations did not appear on te website. Am I missing something?
The page that needs translation is this one (client, location, show all etc.) http://ledval.eu/wordpress-uus/portfolio/wiru-auto-esindus-rakveres-2/
....and it suddenly started working! Thank you 
Can you tell me where or in which file I can change the search box text “Search…”?
Hi,
If you want to translate this search word and other English words then you have to translate the theme’s default languages files into your language. You can find these files inside wp-content/themes/porto/languages folder en_GB.po and .mo files.
If you are not able to do that then please give us WP admin and FTP login details of your site and hosting so we will do it for you.
Thanks
Thank you very much, I got the text translated!
Sounds Great!
If you do not mind, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.
Thanks for contacting us,
Have a great day
Hi What is the problem when my master slider does not appear right on the phone? Thanks Tanja
Hi,
Sorry to say that we have already removed the Master Slider from our theme because it causes the lots of issue with the theme JS files. Please use the Revolution Slider plugin we have included in our latest theme.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Hello, 1/i would like to order tab with custom tab : Custom tab : 10 Description: 20, Additional Information: 30, Reviews: 40 In woocommerce single product, i try but no effect.
2/ I want to remove text
...
in tab description.Thanks a lot.
Hi,
Thank you for contacting us, Unfortunately porto theme do not have any option to change order of tabs. Thanks
Can you explain to me what use, I misunderstood “Global Product Custom Tab Priority”. In product single. Thanks a lot.
Hi,
Sorry for the delay. Actually, you can not change the priority of the 3 fixed default tabs of Woocommerce plugin which priority set by us with 10,20 and30 but you can change the priority of the custom tabs 1 and 2 with your custom tabs priority number by edit the product and also you can change the priority of the Global custom Tab from Theme Options >> Woocommerce >> Single Product section. It means you can shuffle or change the priority of the custom tabs only not 1st three tabs of Description, Additional Information and Review.
Thanks
i upgrade the themplate for woocomerce upgrade, but i have now problems with the site. is www.oncloud.pt, can you please check?
`
### WordPress Environment ###
Home URL: https://www.oncloud.pt
Site URL: https://www.oncloud.pt
WC Version: 3.0.1
Log Directory Writable: ✔
WP Version: 4.7.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: pt_PT
### Server Environment ###
Server Info: Apache
PHP Version: 5.6.30
PHP Post Max Size: 128 MB
PHP Time Limit: 400
PHP Max Input Vars: 1000
cURL Version: 7.36.0
OpenSSL/1.0.1e
SUHOSIN Installed: ✔
MySQL Version: 5.6.35
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
WC Database Version: 3.0.1
WC Database Prefix: wp_
woocommerce_sessions: ✔
woocommerce_api_keys: ✔
woocommerce_attribute_taxonomies: ✔
woocommerce_downloadable_product_permissions: ✔
woocommerce_order_items: ✔
woocommerce_order_itemmeta: ✔
woocommerce_tax_rates: ✔
woocommerce_tax_rate_locations: ✔
woocommerce_shipping_zones: ✔
woocommerce_shipping_zone_locations: ✔
woocommerce_shipping_zone_methods: ✔
woocommerce_payment_tokens: ✔
woocommerce_payment_tokenmeta: ✔
MaxMind GeoIP Database: ✔
### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
### Active Plugins (31) ###
Ultimate Addons for Visual Composer: por Brainstorm Force – 3.16.9
Akismet Anti-Spam: por Automattic – 3.3
Contact Form 7: por Takayuki Miyoshi – 4.7
Dynamic Featured Image: por Ankit Pokhrel – 3.5.2
Google Captcha (reCAPTCHA) by BestWebSoft: por BestWebSoft – 1.27
Jetpack por WordPress.com: por Automattic – 4.8.2
WPBakery Visual Composer: por Michael M - WPBakery.com – 5.1.1
Kuantokusta Export: por Rui Guedes – 2.2.8
Master Slider Pro: por averta – 2.29.0
Multibanco (IfthenPay gateway) for WooCommerce: por Webdados – 1.9.2
NIF (Num. de Contribuinte Português) para WooCommerce: por Webdados – 3.0
Porto Content Types: por SW-THEMES – 1.3.1
Porto Shortcodes: por SW-THEMES – 1.6.6
Porto Widgets: por SW-THEMES – 1.3.1
WordPress Post Type Archive Links: por Stephen Harris – 1.3.1
Really Simple CAPTCHA: por Takayuki Miyoshi – 1.9
Regenerate Thumbnails: por Alex Mills (Viper007Bond) – 2.2.6
SMTP Mailer: por naa986 – 1.0.3
Cookie Consent: por Catapult_Themes – 2.3.2
WooCommerce Extra Product Sorting Options: por SkyVerge – 2.6.0
WooCommerce Product Add-ons: por WooThemes – 2.7.13 – 2.8.1 está disponível
WooCommerce Table Rate Shipping: por Automattic – 3.0.2
WooCommerce: por Automattic – 3.0.1
Importador do WordPress: por wordpressdotorg – 0.6.3
WP-Optimize: por David Anderson
Ruhani Rabin
Team Updraft – 2.1.1
WP Sitemap Page: por Tony Archambeau – 1.6
Google Analytics & Webmaster Tools: por Web Shouter – 2.1
MailPoet Newsletters: por MailPoet – 2.7.8
YITH WooCommerce Ajax Product Filter: por YITHEMES – 3.3.1
YITH WooCommerce Ajax Search: por YITHEMES – 1.5.2
YITH WooCommerce Wishlist: por YITHEMES – 2.1.0
### Settings ###
API Enabled: ✔
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
### WC Pages ###
Página da Loja: #2471 - /loja/
Carrinho: #2562 - /cart/
Finalizar compras: #7 - /checkout/
Minha conta: #8 - /my-account/
### Theme ###
Name: Porto
Version: 3.5.4
Author URL: http://www.newsmartwave.net/
Child Theme: ❌ – Se estiver a modificar o tema do WooCommerce ou um tema pai que não construiu pessoalmente
recomendamos o uso de um tema filho. Veja: Como criar um tema filho
WooCommerce Support: ✔
### Templates ###
Overrides: porto/woocommerce/archive-product.php
porto/woocommerce/cart/cart-shipping.php
porto/woocommerce/cart/cart-totals.php version - is out of date. The core version is 2.3.6
porto/woocommerce/cart/cart.php version - is out of date. The core version is 3.0.0
porto/woocommerce/cart/cross-sells.php version - is out of date. The core version is 3.0.0
porto/woocommerce/cart/mini-cart.php version - is out of date. The core version is 2.5.0
porto/woocommerce/cart/shipping-calculator.php
porto/woocommerce/checkout/form-checkout.php
porto/woocommerce/checkout/form-coupon.php
porto/woocommerce/checkout/form-login.php
porto/woocommerce/checkout/form-pay.php
porto/woocommerce/checkout/payment.php
porto/woocommerce/checkout/review-order.php
porto/woocommerce/content-product.php
porto/woocommerce/content-product_cat.php
porto/woocommerce/content-single-product.php
porto/woocommerce/content-widget-product.php
porto/woocommerce/global/form-login.php
porto/woocommerce/global/quantity-input.php
porto/woocommerce/loop/add-to-cart.php
porto/woocommerce/loop/loop-end.php
porto/woocommerce/loop/loop-start.php
porto/woocommerce/loop/no-products-found.php
porto/woocommerce/loop/orderby.php
porto/woocommerce/loop/pagination.php
porto/woocommerce/loop/rating.php
porto/woocommerce/loop/sale-flash.php version - is out of date. The core version is 1.6.4
porto/woocommerce/myaccount/downloads.php version - is out of date. The core version is 3.0.0
porto/woocommerce/myaccount/form-add-payment-method.php
porto/woocommerce/myaccount/form-edit-account.php
porto/woocommerce/myaccount/form-edit-address.php
porto/woocommerce/myaccount/form-login.php
porto/woocommerce/myaccount/form-lost-password.php
porto/woocommerce/myaccount/form-reset-password.php
porto/woocommerce/myaccount/lost-password-confirmation.php
porto/woocommerce/myaccount/my-account.php
porto/woocommerce/myaccount/my-address.php
porto/woocommerce/myaccount/my-downloads.php
porto/woocommerce/myaccount/my-orders.php
porto/woocommerce/myaccount/orders.php
porto/woocommerce/myaccount/payment-methods.php
porto/woocommerce/myaccount/view-order.php
porto/woocommerce/notices/error.php
porto/woocommerce/notices/notice.php
porto/woocommerce/notices/success.php
porto/woocommerce/order/form-tracking.php
porto/woocommerce/order/order-details.php version - is out of date. The core version is 3.0.0
porto/woocommerce/order/tracking.php
porto/woocommerce/single-product/add-to-cart/external.php
porto/woocommerce/single-product/add-to-cart/grouped.php version - is out of date. The core version is 3.0.0
porto/woocommerce/single-product/add-to-cart/simple.php version - is out of date. The core version is 3.0.0
porto/woocommerce/single-product/add-to-cart/variable.php version - is out of date. The core version is 2.5.0
porto/woocommerce/single-product/meta.php version - is out of date. The core version is 3.0.0
porto/woocommerce/single-product/product-attributes.php version - is out of date. The core version is 3.0.0
porto/woocommerce/single-product/product-image.php
porto/woocommerce/single-product/product-thumbnails.php
porto/woocommerce/single-product/rating.php
porto/woocommerce/single-product/related.php version - is out of date. The core version is 3.0.0
porto/woocommerce/single-product/review-meta.php version - is out of date. The core version is 3.0.0
porto/woocommerce/single-product/review-rating.php version - is out of date. The core version is 3.0.0
porto/woocommerce/single-product/review.php
porto/woocommerce/single-product/sale-flash.php version - is out of date. The core version is 1.6.4
porto/woocommerce/single-product/share.php
porto/woocommerce/single-product/short-description.php
porto/woocommerce/single-product/tabs/tabs.php
porto/woocommerce/single-product/title.php
porto/woocommerce/single-product/up-sells.php version - is out of date. The core version is 3.0.0
porto/woocommerce/single-product-reviews.php version - is out of date. The core version is 2.3.2
Outdated Templates: ❌Saiba como actualizar
`
Hi,
Porto updated version has been released now. Please update Porto theme 3.5.4 with latest Woocommerce compatibility and all templates updated.
After the theme update please go to Appearance >> Theme Options >> Skin >> Compile CSS Section >> Click the Save Changes Button >> Then Click the Theme CSS button >> Then Click the Plugin CSS button to recover your site settings and colors options.
Thanks
i update fot porto 3.5.4 this morning and after for woocomerce 3.0.1. I compile how you said, but i stil have problems.
Hi,
Can you please contact us through our support system, So we can check and solve this issue on priority basis for you.
Thanks
This is not related to the theme …. but I’ve noticed I experienced something that a lot of others here are experiencing.
Some of the PHP files that are being uploaded become distorted ‘after’ upload … so if you compare the contents of the file ‘offline’ then re-download the same one from the FTP it’s distorted … so all the lines are incorrect.
I assume this is a server / ftp issue – rather than theme related?
Hi,
Yes, you are right. This is the server related issue. Please update the theme through Cpanel, it is safe and easy to update the theme.
Please read and follow the instructions given in the theme documentation here about the theme update: http://newsmartwave.net/wordpress/porto/documentation/#updateThanks
Yes – updating via the Envato Toolkit actually solved it. However, I have noticed even after re-compiling the theme this black bar appears under the single product title? https://unsee.cc/beradozu/
Don’t worry, I’ve found it … I removed ’ <?php echo ‘ ’; porto_woocommerce_next_product(true); porto_woocommerce_prev_product(true); echo ‘ ’; ?> ’ from that file and added it to child theme instead. Thanks.
Sounds Great! that you have solved the issue by yourself.
Thanks for contacting us.
Have a great day
Problem with update:
The most seems to work just fine, but when I update/activate Porto Shortcodes plugin I get this error: Parse error: syntax error, unexpected end of file in ../wp-content/plugins/porto-shortcodes/shortcodes/porto_schedule_timeline_container.php on line 1
Updating from Porto v.3.3.1 to 3.5.4
Hi,
I think your theme is not uploaded properly. This error shows that the file was crashed during the update of the theme. Please update your theme from CPanel.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks
I updated the theme through FTP as always with every theme we work with. This error have I just not seen before, and also just happens with your plugin Port Shortcodes.
I have not used your support before and are probably not going to do the next 6 months, so I’m not sure why I should purchase it.
Sure you have an issue here with your plugin.
We have not received this type of issue yet anywhere. Can you please delete the plugin and re-install it again.
Thanks
