Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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Does the masonry style work in a full screen mode, no white space on the left or right? Thanks

That’s a shame, your theme hit’s all the marks, but with my product type I need a full screen in Product Masonry. Thanks again….

Can I ask if this is something you would be willing to set in the admin, I will pay extra if needed. It’s a must have for me. Thanks

Hi there,

I am afraid we do not offer customization services. Consider getting expert services here https://codeable.io/

Is it possible to use the stars from testimonials in other places? I’d like to add them to the top bar to represent my customer ratings.

Hi there,

No. You can use a plugin to achieve this.

I am getting theme messages: Your theme (Flatsome Child) contains outdated copies of some WooCommerce template files

Please see screen shots:

http://imgur.com/LRLbZYN http://imgur.com/0Skhgyq

Hi there,

This is going to be fixed in the next update.

Hi, There seems to be a lot of problems with woocommerce 3.0.x You have stated the theme is compatible with 3.0.x but it isn’t. When activating woocommerce 3.0.x I end up with hundreds of pages in my shop with like 1 or 2 products on each page. Not the 18 I have set in the theme settings.

Also drop down menus do not work with woocommerce 3.0.x

The theme has been great up until now so it would be great if you can fix these problems as I cannot use woocommerce 3.0.x with Flatsome at the moment. I have had to revert back to 2.6.x to be able to use the theme.

Hi there, sorry for the trouble.

Seems like you are having a JavaScript error. Please shoot an email via support tab and we’ll check it out.

how to fix this?

flatsome/woocommerce/cart/cart.php version 3.0.0 is out of date. The core version is 3.0.3,

Hi there,

This is going to be fixed in the next update.

after recent woocommerce update i am seeing sale badge on all the products i have in website. lolz everything on sale.

Hi there, sorry for the trouble.

Please shoot an email via support and we’ll look into it.

Hello two short questions.

1- how can I translate in Italian “Related Products” sentence? Before updating woocommerce it was in Italian. 2- Use the menu of Fullscreen Fashion style, I would like add social icons follow, as in your example, how do?

Thank you Paul

You also need latest Flatsome and WooCommerce version :)

Yes, updated both, however can you tell me how to solve the second problem?

Thank you Paul

Hi there,

You can add the social icons in Theme Options > Header > Header Sidebar/Mobile > Elements

I have some images that are wide and not tall. They are not showing up well in the products page. It is all coped off because its a wide picture.

Hi there, this is controlled by WooCommerce / WordPress and not the Flatsome theme. I recommend you get a Web developer to take a look at this for you :)

My biggest problem with Flatsome is with the Woocommerce Email Notifications for Costumer. I receive email notifications with my seller, but not for my clients…im trying even later with manual notification, changing the status of the order,but nothing happens…

My SMTP is working, because my Admin sell notifications works, my Contact-form is working to…just the Costumer email notification.

Someone know about it?

Hello Bruno, sorry for the trouble.

Please see this article on how to troubleshoot the issue https://docs.woocommerce.com/document/email-faq/

Hi again, this is not related to Flatsome, but WooCommerce. Flatsome is just a theme for WooCommerce and has nothing to do with the email functionality in WooCommerce. Hope you understand :)

Hi, Do you plan to update your social share so Pinterest can find all pictures on the page and not as it is now just the first picture ? Example: http://swedese.com/products/easy-chairs/primo Its problematic with just the first, when there is five-ten more to share under the woocommerce product or in variations. Take and thanks for the updates over the last days. Its looking good. Kind regards

Hi there,

Place a feature request here https://uxthemes.canny.io/flatsome. This way you can keep track of it’s development.

I purchased this theme to work with WooCommerce 3 and it looks like I have run into a lot more errors compared to the old version of this theme. My drop down menus are not working, when you click on the tabs on the product pages it doesn’t change, the quantity doesn’t work when you click the +/- I downgraded to the 2.9 version they have and it seems to work right now with the WooCommerce 3.0.3 that they have released. It looks like the theme needs an update or something to fix some bugs to get it to work. I hope they do becuase I paid for a lot of the functionality that has been added to the 3.3.3 version and not the old one.

Hi there, sorry for the trouble.

Please shoot an email via support and we’ll look into it.

Hi, I did email support and I was basically told that I would have to start all over and then import my products and go one by one till I got everything right to make sure the 3.3.3 version would work with everything. I find that seems to be a lot of work for an existing site with a lot of customizations that I have done to work from scratch to get the functionality I paid for instead of being stuck to the downgraded version.

Hi there, seems like it’s a Javascript error on your site. Are you sure you cleared all cache etc after updating the theme and WooCommerce?

Presale question: According to the demo website the section masks (arrow, angle, etc.) does not seem to work on Firefox and Internet Explorer and Edge. Will that be fixed as I need to use that feature.

Hi there, thank you for noticing.

I have shared the issue with the development team.

Hi i was thinking about buying this. My last theme i bought did not do well with images. If the image is wide. Not tall but wide. On the products page will it show the full image?

Hi there,

Flatsome does not have control over the product image sizes displayed. These are defined in WooCommerce https://docs.woocommerce.com/document/fixing-blurry-product-images/#section-6

Hello, i’d like to remove the little blue floating help icon that your theme has installed on my site… it appears everywhere, even in woocommerce.

remove help icon

Hi there,

Flatsome does not have a help function. Please check your plugins.

It’s like a nightmare… WooCommerce released 3.0.3 and some theme files are out of date again.

Hi there, sorry for the trouble.

I have notified the development team in regards to the issue.

If I create a page layout, can I save that layout as a template to use on other pages? I don’t see an option to do so in the builder.

Hi there,

I am afraid we do not have that functionality at the moment. You can place a feature request for this here https://uxthemes.canny.io/flatsome

I uploaded some products from a data feed to my store. I’m getting Long overflow titles like this: http://i65.tinypic.com/2cgim4i.png

I tried to use a Custom CSSto kill the overflow, but I can’t seem to make it work. The CSS is:

.products h3 { display: block; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }

Can you help me with this to work with your Theme?

I no longer have access to support unless I renew it. The problem is my supplier has some products that have titles joined together for example: BenQScreenCleaner,Source,588444contact,market,phonetable,itemnumber4434/ffix99.44×32in

This means the title shows one long word and crosses over other products creating a mess.

Can you please just give me some information on how to limit the display of the title to the product container or something?

It is urgent.

Kindly -Paul

Fixed this with a custom PHP script.

Awesome :) Good luck with your site

Hi, I need to enable coupon box at checkout page, I cant find it in the theme settings, please advice, thanks

Hi there,

You can activate this in WooCommerce > Settings > Checkout

Hi. When you try to update a translation gives a lot of errors. http://i91.fastpic.ru/big/2017/0413/aa/a4d4721a6fd6e57783211bdb4b3806aa.png

Hi there,

This is the recommended method of updating the translations http://docs.uxthemes.com/article/238-how-to-fix-translations-in-woocommerce-3-0

Yes, I read it. But unfortunately, this does not solve the problem. I’m talking about the translation of the theme, not the plugin. In addition, every time my translation (for the theme) disappear when upgrading. For example, he lost again when you update the theme to version 3.3.4.

I bought this theme a couple of days back but the vendor functionality does not seem to work.I have installed Wc marketplace and Wc vendors as well with Woo commerce.I do get an option “register as vendor” but when i key in the details like id and password ,the register option remains disabled.please suggest what needs to be done.

Hi there, I am sorry you are having issue with the Wc marketplace and Wc vendors plugins.

Please shoot an email via support and we’ll look into it.

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