28330 comments found.
Since Woo commerce have come out with new version,i am getting error messages that the theme needs to be updated.Please let me know when will you be updating the theme as their can be compatibility issues.Thanks!
Hi there,
Our latest version 3.3.3 is compatible with WooCommerce 3
Having issues with prices after the update to Woocommerce 3.0.2. It seems to be adding taxes on top of some of the products (double tax). The option “Prices entered with tax” is checked in Woocommerce >> Settings. Also getting the message in system status: Your theme (Flatsome Child) contains outdated copies of some WooCommerce template files (content-single-product.php, product-image.php and product-thumbnails.php) Hope you can assist?
Hi there,
1. Please update to WooCommerce 3.0.3, the issue has been resolved in the release.
2. I have notified the developers on the issue.
I have the following error: public_html/wp-content/themes/flatsome/inc/woocommerce/structure-wc-global.php on line 217
How can i fix this?
Hello there,
Please elaborate in support and we’ll look into it.
Looks like WooCommerce 3.0.2 put some theme files out of date again. Flatsome 3.3.3 coming soon?
Thanks for noticing. We’ll have that fixed soon 
Looks like Flatsome 3.3.3 fixed most out-of-date theme file errors for WooCommerce. Looks like WooCommerce just bumped to 3.0.3 and caused the cart file to be out of date now. Can you take a look?
Updated Flatsome and it broke my site, asked for a refund within 30 days was declined or something. Then I sent like 4-5 emails and they keep sending me bs answers and won’t refund. Decent theme though
Hi there, I apologize for the trouble.
A member of the team has attended to your issue.
Hello,
Are you able to add custom code blocks? I have a specific type of form that has functionality to rate a business with a set of questions. It is being done in html.
Yes Just Create a block and insert the HTML code in the Text Editor.
Is there a way to add ads to the corporate demo? Thank you for your time.
Hello there,
You can place the ads in the widget areas
.
Hi, I need help. I put the slide with still image No, it’s not pretty on the mobile. Cut the writings and image How to solve?
Hello Gabriel,
Check out our responsive options http://docs.uxthemes.com/article/187-ux-builder-how-to-work-with-responsive-options
Hello, my banner has only one image! I would like this image not to be cut on the phone!
See the banners responsive: www.narguilebox.com.br
Hello, we use Flatsome 2.9.8 and after updating to woocommerce 3.0.1 and the lastest Flatsome it’s not changing variation images anymore.
If i rename the folder wp-themes\flatsome\woocommerce\ the variation image is changing. any idea?
After digging some more, the problem seems to be inside: /flatsome/woocommerce/single-product/product-image.php
after renaming that file it seems to be working again. but with some missing features
Hi there,
I have notified the development team in regards to the issue.
When using “Header Wide Nav”, is it possible to have the menu centered instead of aligned to the left ?
Yes But you will need to place the menu in the header bottom section http://docs.uxthemes.com/article/191-how-to-use-the-new-header-builder
“All the items you buy are quality checked by Envato. Any future update made available by the author is included with every purchase. Plus, item support includes:
Availability of the author to answer questions
Get assistance with reported bugs and issues
Help with included 3rd party assetsItem support does not include:
Customizations and installationsFor more details, view the item support policy.”
Do you “UX-themes” understand this ?? or you need it in other language?
“Friend, buy this theme hoping to be able to use it with my virtual store, however is having problems with the plugin Woocommerce” Additional Variation Images ”, I have put the basic themes of Wordpress and with them the plugin works and reading the comments of your topic , I have seen that there are people who have presented this problem for 3 years now, I have read carefully the answers that you have given to the users and I followed the indications, like creating the child-theme, modify the Pretty Photo function wp_deregister_style And still I still have the drawback “
Hi there, I’m sorry but the WooCommerce Additional Variation Images only works on WooCommerce themes that uses the default WooCommerce gallery. Really sorry about this.
We have changed this a bit in Flatsome 3.3 and WooCommerce 3.0 Have you tested it?
3.0.0 is total disaster! Pages auto refresh till they reach a timeout.
It should been fixed in WooCommerce 3.0.1
Since update I get a – in front of all my prices. Inspect element shows: ” – ” == $0
I don’t know what that means but all my prices look like negative prices now!!!!!
Help Please.
Fixed: Was another plugin interferring.
Ok, thanks for letting us know
Why do you answer only to select few wtf I have pay too and I demand answers!
I will write it once more here for you to see:
Hey,
I have just installed a fresh WP installation, with few plugins… and for some reason, there are lot’s of missing elements, what is going on? is it because of the latest version of WP and WooCommerce?
Can you please tell me how to solve this missing pages/elements? E.g. when I go to “elements” page and select;
FAQ page: “Block “faq-accordian” not found”
Size Chart: empty page!
and a few others…..
How to fix this?
BTW I do not care for your policy if I pay on Envato and on this page it says “Purchased & Supported” then this is what you own me! based on that I have pay here and you will answer here too. It’s very simple
All the items you buy are quality checked by Envato. Any future update made available by the author is included with every purchase. Plus, item support includes:
Availability of the author to answer questions
Get assistance with reported bugs and issues
Help with included 3rd party assetsItem support does not include:
Customizations and installationsFor more details, view the item support policy.
Do you “UX-themes” understand this ?? or you need it in other language?
Hi there, I’m sorry but we don’t want you as a customer. We said that support is done through the support tab, but you just ignore this. This is even described above the comment field on this comment section. Can you ask for a refund so we can move on? You can ask for a refund here: http://themeforest.net/refund_requests/new
OK, I’m really sorry to read this.
So you want customers who are just following what you are saying and that’s it? Mr.professional, I asked this question ~23 hours ago and I asked it nicely, you have totally ignored my question and many others who came after, you did however decided to answer to one customer who had simple question that you liked, now when I and many others ask the real questions you go nuts and you ignore us!
So I think I speak the truth and you can test it/look it up if he didn’t flagged it, Peaceout FLATsome people.
Hi, i love the checkout page, with the payment option in the right column. Is there a way to make that column FLOAT? I mean when they scroll down to fill all the shipping info etc, would be nice if the right column would stay on-screen, instead of moving up and loose it, have to scroll up again to pay. Thanks a lot
I really hope this will be added!!!
.
This will be added in the future.
.
The CMS white screened on this theme…can’t get a response from support.
I have recently updated my theme with the latest version but after update on single product page only 4 related products displaying even I set no of products to display as 6 nos. So, please guide me, how to solve it
Hello Dinesh, sorry for the trouble
Please send your website’s URL via support and we’ll look into it.
hello, Is there any reason way to add protocol for bottom images in a shop: http://prntscr.com/evjanw . By default the start with leading //
Hi there,
This is the source URL of the image for example //fzi4k1gk2dw3t0fqy18sw8qi.wpengine.netdna-cdn.com/wp-content/uploads/2013/08/278453-0012_1-114×130.jpeg, http: is hidden
Hi there,
This is to avoid any https warnings on the browser saying some files were loaded over http instead of https.
Hello. I updated to the most recent updates with the theme, wordpress, and woocommerce. Since then, product images and category images would not show. I had to disable the minify in w3 Total Cache to get the images to appear. ALSO I cannot use the Customerize/Customize Theme Get 500 error with debug on its:
Warning: require_once(/home/user/public_html/wp-includes/customize/class-wp-customize-background-image-setting.php): failed to open stream: No such file or directory in /home/user/public_html/wp-includes/class-wp-customize-setting.php on line 915
Fatal error: require_once(): Failed opening required ’/home/user/public_html/wp-includes/customize/class-wp-customize-background-image-setting.php’ (include_path=’.:/opt/cpanel/ea-php56/root/usr/share/pear’) in /home/user/public_html/wp-includes/class-wp-customize-setting.php on line 915
reinstalled wordpress and started working
Awesome Good luck with your site.
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