23226 comments found.
Hello!
After all updates i have some problems on “Produt page”…
1. If I use »Right Sidebar« sidebar is over prices, 2. If I use »Right Sidebar« Icon »add to wishlist« in over line, 3. Product name is not in the same line with price, 4. Is it possible to write product name in 2 lines and change position of price (first price and than name)? 5. I have some problems with translation. After upgrade no translations work for porto theme. (.mo and .po files are in correct folder) and how can i translate this two words? 6. Is it possible to show smaller picture?
https://www.dropbox.com/s/ghub4utojy8s5ex/porto1.jpg?dl=0Thank you
Hi,
can you please contact us through our support system with your site login details and FTP login details so we will check and solve your all issues.
Thanks
Thanks folks 
3.5.5 seems to work perfect with WC3.0.3. – Product stock does no longer update after order is paid but i guess this have to be an WC bug.
A few smaller CSS adjustments and we are set to GO.
Thanks
We are working hard to keep the Theme updated so our customers do not face any troubles. Your cooperation and patience is Highly appreciated.
Thanks
Nothing changed after update to Porto 3.5.5 and Woocommerce 3.0.3, still there:
Failed to load resource: the server responded with a status of 400 ()
https://fonts.googleapis.com/css?family=Open+Sans%3A200%2C300%2C400%2C700%2C800%2C600%2C%7C%3A200%2C300%2C400%2C700%2C800%2C600%2C%7C&subset=cyrillic%2Ccyrillic-ext%2Cgreek%2Cgreek-ext%2Ckhmer%2Clatin%2Clatin-ext%2Cvietnamese&ver=4.7.3Hi,
Have you enabled the google fonts from Appearance >> Theme Options >> Typography >> Enable the Google font?
If yes, then please contact us through our support system with your site login details so we will check and solve your issue.
Thanks
Yes, see #16094
Hi,
Thanks for sending us a ticket. Our support team will reply soon as they get the solution of your issue.
Thanks for your time
i cant believe.. new version but same problems!! please Check well and upload that new versions.. shop demos still broken and giving css mistakes..! look up my web pages http://www.personelkiyafet.com is it look good? Everything was perfect before than that last three versions.. I’m disappointed!
Hi,
Thank you for contacting us, Make sure you are using latest version which is 3.5.5. Then please go to Theme Options > Skin > Compile default css. from here compile theme css and plugin css one by one, after that save changes. Check your page after clearing browser cache and all will be fine.
If still you face any issue please contact us through our support system, So we can check and solve this issue on priority basis for you.
Thanks
hi.. i did do that Theme Options > Skin > Compile default css. but menu of “skin” locked and doesnt work ( i mean no show any option and dont show drop menu) i using your porto since almost a year and always i can do demos very verrryy easly.. but now something is wrong.. you have to check you will see that problems.. shop1, shop2, shop4 is doesnt work good.. i cant using support system. when i want to use it is say me user is already taked.. you gonna contact me if you want to help! o.firat@outlook.com.tr. G.days
i respect your work and i know you working very hard.. i am glad to buy it, but now last 3 versions is… anyway.. i am sure you will fix it soon and everything is gonna be cool again
Hi,
I think this is your 3rd party plugin conflict issue. Please deactivate your all 3rd party plugins excluding theme related plugins then check your theme options. I hope your skin option will work fine.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Hello, Do we have forum or facebook group for this theme?
Thank you
Hi,
Thank you for contacting us, Unfortunately we not have any forum or Facebook group.
If you have any issue using theme please contact us through our support system, So we can check and solve your issue on priority basis
Thanks
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Running into a issue that has me stumped. Site displays fine on desktop, ipad and iphone, however we are unable to login or use any of the forms while on an Android device. https://realtyfund.us
Hi,
Thank you for contacting us, We need to check your issue in details, can you please contact us through our support system, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
After updating my theme it only appears the menu now with this error line “Parse error: syntax error, unexpected ‘if’ (T_IF) in / home / tecken1 / public_html / store / wp-content / themes / port / woocommerce / loop /sale-flash.php on line 1, “only works normal when deactivating woocomerce
Cart page does not display the Checkout button
Hi,
The latest version of Porto theme 3.5.5 is available on ThemeForest for download, please update your theme to latest version. I hope after theme update your all issues will solve auto. If still you face any issue Please feel free to contact us through a new ticket, we would love to resolve all your issue on priority basis. Thanks
Error continues
Only works when you turn off the woocomerce
I found that your theme is not uploaded properly. Please update your theme again if your issue not solved then please send us your FTP or Cpanel login details through our support system so we will solve your issue and update the theme on your site.
Thanks
I’ve tried to register for support and also emailed you, but have not received either the confirmation email or a response.
The blocks page isn’t functioning correctly. I already enabled VC for blocks in Role Manager, but the ‘Add New’ block page won’t accept input, and none of the interface is functioning (Screen Options, CSS, collapsing sections, etc.).
The error at the bottom of the page reads “Cannot use string offset as an array in /home/content/22/9061722/html/newsite/wp-content/themes/porto/inc/content_types/content_types.php on line (###)” At first it was line 209 so I commented that line out just to see if that would fix it. Got the same error, only with line 105.
Again, I’d submit a support ticket, but so far have received no registration confirmation or email response. Thanks.
Hi,
Sorry for the inconvenience, Please send us your item purchase code via https://themeforest.net/user/sw-themes so we can check and fix this issue for you. Thanks
I sent the item purchase code via https://themeforest.net/user/sw-themes two days ago and have heard nothing back.
Hi,
This is your email id: mandrillapp.com ? If yes then we have not received any email from this id. Please tell us your email id here.
Thanks
No, I have no idea where ‘mandrillapp.com’ comes from. melissa@outfrontbrands.com
Sorry but we have not received any email from this email id: melissa@outfrontbrands.com
Can you please send us the direct email at here: newsmartwave@gmail.comAnd direct send us the WP admin and FTP login details of your site on the above email we will solve your issue.
Thanks and really sorry for the inconvenience.
when can we expect update for 3.0.2? woocommerce is running away with update
Hi,
The latest version of Porto theme 3.5.5 is available on ThemeForest for download, please update your theme to latest version as this is compatible with woocommerce 3.0.3. I hope after theme update your all issues will solve auto. Thanks
Hello, I have some problems since the update with Woocommerce, and indeed, my shop is partial in German and partly in English ….. had before the Woocommerce 3.0 no problems. Please ask for your help
Hallo, ich habe einige Probleme seit dem update mit Woocommerce, und zwar, mein Shop ist Teilweise in Deutsch und teilweise in Englisch…..hatte vor der Woocommerce 3.0 keine Probleme. Bitte um Ihre Hilfe
Hi,
The latest version of Porto theme 3.5.5 is available on ThemeForest for download, please update your theme to latest version. I hope after theme update your all issues will solve auto. If still you face any issue Please feel free to contact us through a new ticket, we would love to resolve all your issue on priority basis. Thanks
I want to use the font-family: Helvetica Neue,Helvetica,Arial,sans-serif; how can I add it so I can select it in the typography menu?
Hi,
You can add the custom font in Appearance >> Theme Options >> Font Control and add the custom font.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Please test theme different op.system and devices before released new theme updates. Thanks.
Hi,
Yes, we have checked the theme on different devices and all working fine.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
hi, i really respect your work and I am very pleased to buy it.. but..! i am not glad about v3.5.2 and 3.5.4.. coz, some demos r doesnt work ( shop1, shop2, shop4.. i didnt try others maybe there is also same problem other demo’s install.. ) so, can you explain what is wrong with that new versions? g.days..
Hi,
Thank you for contacting us sir. Really sorry for the inconvenience, we have fixed all the issues and new version of the them will be released shortly. Please contact us through our support system, So we can fix your issues on priority basis
Thanks
ok.. i cant using support system, it is doesnt love to me always say ” purchase code already used ” .. anyway, sometimes things like that can happen.. You always work for the best, i know that and good luck for it! G.days
Hi,
We have solved these demos issue in our latest theme so please download the fresh copy of the theme from ThemeForest and update on your site then your will be able to install the demo on your site.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
i did download yesterday 3.5.5 and upload new one.. if you did check my site it is porto v3.5.5.. anyway, i give up, thank you!
Then I think you are using the PHP 7 version. Can you please change your PHP 7 version into PHP 5.6 because Ultimate Addons for Visual Composer did not support the PHP 7 version. So please before installing the Demo change the PHP version and after install the Demo you can revert back to PHP 7 version for the fast speed. I hope PHP 5.6 version did not create the problem for you.
IMPORTANT: The included plugins need to be installed and activated before you install a demo. Please check the Porto >> “System Status” tab to ensure your server meets all requirements for a successful import. Settings that need attention will be listed in red.
Thanks
hi, i am using PHP version: 5.6.30, WP Version: 4.7.4, WP Memory Limit: 256 mb, PHP Post Max Size: 64 mb, PHP Time Limit: 300, MySQL Version: 5.6.35, Max Upload Size: 64mb, Suhosin Post Max Vars: 10000, Suhosin Request Max Vars: 10000.. so, did you check my site? not yet right!? still same problem and no any solution! i did give you cpanel and site admin detail but didnt take control.. Really thank you so much for that fantastic update and try to help aggrieved peoples ( sorry customer ! ) ! and give up copy and paste that million times, ( And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand. ) we all did pay 59$ for lifelong..and this is your mistake have to find solution.. G.days!
Hi,
Porto updated version has been released now. Please update Porto theme 3.6 with latest Woocommerce compatibility and all templates updated. After the theme update please go to Appearance >> Theme Options >> Skin >> Compile CSS Section >> Click the Save Changes Button >> Then Click the Theme CSS button >> Then Click the Plugin CSS button to recover your site settings and colors options.
I hope after the theme update your issue will be solved.
Thanks
my friend.. when i upload install demo and do After the theme update please go to Appearance >> Theme Options >> Skin >> Compile CSS Section >> Click the Save Changes Button >> Then Click the Theme CSS button >> Then Click the Plugin CSS button, porto menu is locked and dont work, failing.. and web page also giving mistake.. why you dont try to understand me? i am not kid or … check my panel and see that problems..? www.personelkiyafet.com i gonna give you admin user details..
So it means that it’s your 3rd party plugin issue. Please deactivate your all 3rd party plugins and only activate the theme plugins then check your Porto >> Theme Options. I hope your issue will be solved.
Otherwise, there is no issue in the theme we have checked it at our end.
Thanks
what is mean 3rd party plugin? i have no any problem since a year.. when you did update that last 3 version, Everything is broken! i really cant believe.. Everything was perfect.. anyway.. thankx
hi.. guess so i have to owe a huge apology to you ;/ becouse, finally i thought to use a localhost for testing porto’s new versions ( with wampserver ) .. And the result; you are right!! Errors is in my server provider.. Please try to forgive me, my words-posts! and delete my all posts.. İ am so so soooo sorry pal.. G. days!
No problem sir, sometimes it happens.
If you do not mind, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.
Thanks for contacting us.
Have a great weekend
you have got 1 huge ☼ star in my heart kidding.. i did give you ⋆⋆⋆⋆⋆ my friend. Porto definitely deserve that 5 stars.. But my hosting provider still didnt find correct system needs.. Can you pls plsssss e-mail me what Porto Theme Need Correct system requirements plssss! i am so tired and unhappy..! o.firat@utlook.com.tr
Thanks
Hi ! im having issues in my Home Page. After i update the theme, im showing a Text block right in the bottom. I Tried to delete it wi Visual Composer but it doesnt let me delete it.
I also have two additional question: -How do i insert “sticky post label HOT” to a Product.? -How do i make bigger the “Product Price”, in the product page.?
Thank you !
Hi,
Thanks you for contacting us, Please share your website link with us,
For Hot label first make sure that form Theme Option > woocommerce > Single product. Make sure Show “Hot” Label is set to Yes. Then make your product Featured to show hot label on it.
To change the size of product title please add this custom css in Theme Option > Skin > Custom css You can change font size as you like. ul.products li.product h3, ul.products li.product-category h3 { font-size: 20px !important; }
Thanks
Here is the URL: http://gamelandmexico.com/
Hi,
Please go and edit your home page >> in the top right section of the page you will see the screen options >> click it >> then please check the box of the discussion option >> then you will see the allow comment option in the discussion tab inside the page option >> uncheck the Allow comments
Thanks
I can’t access individual product pages after the updates! http://www.thequeensjewels.net
Hi,
Thank you for contacting us, This happens due to latest update of Wocommerce 3.0.3. And we have fixed this issue, the new version will be released shortly its under review.
Can you please contact us through our support system, So we fix this issue for you.
Thanks
Hi Team I had a pre-purchase question , is it possible to put logo with size w=1173 and hight=200 in header of the porto theme ? thanx in advance
Hi,
Thank you for your interest in Porto theme. Yes this is possible to place any size logo in the header. Thanks
Just a head’s up – I just read 3.0.4 is coming up next week or the week after.
Thanks for the info
Hi! I can’t install a lot of plugins and I have it in local. The message is No working transports found Thank you
Hi,
Sorry, but I did not understand your issue. Can you please explain your issue with the help of screenshots?
OR
Contact us through our support system with your site details so we will check and solve your issue.
Thanks
HI, I just notice the menu is way off and missing some side functions. screenshot: http://prntscr.com/ewh8t9 I was searching for the mega menu and found one of your post about how to created the menu, see screenshot. http://prntscr.com/ewhasg all the menu was created with custom links. would have been better if all the tabs where there.. how can this be fix?
Thanks in advance.
Hi,
Please go to Appearance >> Menu >> In top right corner of the screen you will see the Screen Options >> Click it >> Then you will see all of these options >> Select all of them and add it in the menu same as per your second given screenshot. http://prntscr.com/ewipco
Thanks
Thank you stand by 
Perfect.. Thank you… Look forward to the updated..Ill go through the mega menu now…have a great day.
Most Welcome
If you do not mind, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.
Thanks for contacting us.
Have a great day
I would be very grateful if you could add the Product Masonry option, I’m even willing to pay extra to have it completed ASAP.
I tested many themes and keep coming back to yours, yours seems to hit the mark more than others I have tested in this frustrating world of too many theme to choose from.
Except that do support the Product Masonry option and your also does not support the yith infinite scrolling option, which I already use or some type of progressive loader to replace yith.
Thanks again and have a great weekend.
Hi,
Thank you very much for your interest in Porto theme. As we already told you that this is not possible at this time in our theme. We have forwarded this as a feature request.
Thanks for your time
