Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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Hi, Do you plan to update your social share so Pinterest can find all pictures on the page and not as it is now just the first picture ? Example: http://swedese.com/products/easy-chairs/primo Its problematic with just the first, when there is five-ten more to share under the woocommerce product or in variations. Take and thanks for the updates over the last days. Its looking good. Kind regards

Hi there,

Place a feature request here https://uxthemes.canny.io/flatsome. This way you can keep track of it’s development.

I purchased this theme to work with WooCommerce 3 and it looks like I have run into a lot more errors compared to the old version of this theme. My drop down menus are not working, when you click on the tabs on the product pages it doesn’t change, the quantity doesn’t work when you click the +/- I downgraded to the 2.9 version they have and it seems to work right now with the WooCommerce 3.0.3 that they have released. It looks like the theme needs an update or something to fix some bugs to get it to work. I hope they do becuase I paid for a lot of the functionality that has been added to the 3.3.3 version and not the old one.

Hi there, sorry for the trouble.

Please shoot an email via support and we’ll look into it.

Hi, I did email support and I was basically told that I would have to start all over and then import my products and go one by one till I got everything right to make sure the 3.3.3 version would work with everything. I find that seems to be a lot of work for an existing site with a lot of customizations that I have done to work from scratch to get the functionality I paid for instead of being stuck to the downgraded version.

Hi there, seems like it’s a Javascript error on your site. Are you sure you cleared all cache etc after updating the theme and WooCommerce?

Presale question: According to the demo website the section masks (arrow, angle, etc.) does not seem to work on Firefox and Internet Explorer and Edge. Will that be fixed as I need to use that feature.

Hi there, thank you for noticing.

I have shared the issue with the development team.

Hi i was thinking about buying this. My last theme i bought did not do well with images. If the image is wide. Not tall but wide. On the products page will it show the full image?

Hi there,

Flatsome does not have control over the product image sizes displayed. These are defined in WooCommerce https://docs.woocommerce.com/document/fixing-blurry-product-images/#section-6

Hello, i’d like to remove the little blue floating help icon that your theme has installed on my site… it appears everywhere, even in woocommerce.

remove help icon

Hi there,

Flatsome does not have a help function. Please check your plugins.

It’s like a nightmare… WooCommerce released 3.0.3 and some theme files are out of date again.

Hi there, sorry for the trouble.

I have notified the development team in regards to the issue.

If I create a page layout, can I save that layout as a template to use on other pages? I don’t see an option to do so in the builder.

Hi there,

I am afraid we do not have that functionality at the moment. You can place a feature request for this here https://uxthemes.canny.io/flatsome

I uploaded some products from a data feed to my store. I’m getting Long overflow titles like this: http://i65.tinypic.com/2cgim4i.png

I tried to use a Custom CSSto kill the overflow, but I can’t seem to make it work. The CSS is:

.products h3 { display: block; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }

Can you help me with this to work with your Theme?

I no longer have access to support unless I renew it. The problem is my supplier has some products that have titles joined together for example: BenQScreenCleaner,Source,588444contact,market,phonetable,itemnumber4434/ffix99.44×32in

This means the title shows one long word and crosses over other products creating a mess.

Can you please just give me some information on how to limit the display of the title to the product container or something?

It is urgent.

Kindly -Paul

Fixed this with a custom PHP script.

Awesome :) Good luck with your site

Hi, I need to enable coupon box at checkout page, I cant find it in the theme settings, please advice, thanks

Hi there,

You can activate this in WooCommerce > Settings > Checkout

Hi. When you try to update a translation gives a lot of errors. http://i91.fastpic.ru/big/2017/0413/aa/a4d4721a6fd6e57783211bdb4b3806aa.png

Hi there,

This is the recommended method of updating the translations http://docs.uxthemes.com/article/238-how-to-fix-translations-in-woocommerce-3-0

Yes, I read it. But unfortunately, this does not solve the problem. I’m talking about the translation of the theme, not the plugin. In addition, every time my translation (for the theme) disappear when upgrading. For example, he lost again when you update the theme to version 3.3.4.

I bought this theme a couple of days back but the vendor functionality does not seem to work.I have installed Wc marketplace and Wc vendors as well with Woo commerce.I do get an option “register as vendor” but when i key in the details like id and password ,the register option remains disabled.please suggest what needs to be done.

Hi there, I am sorry you are having issue with the Wc marketplace and Wc vendors plugins.

Please shoot an email via support and we’ll look into it.

Hi, I have sent 3 emails now to your “Support” email about my banner (slider) on homepage not working anymore. The answer i got is that “it is probably a caching issue” is not correct! I have sent you 2 more emails after that asking you to look into it more thoroughly but haven’t had any response since then. The problem clearly hasn’t got anything to do with caching at all. I have checked the website from many different devices, browsers and locations and the problem is the same everywhere and has been like that for over a week now. May i please kindly ask (once more) you look into my email(s) to your support dept. and look into this problem more thoroughly? Much appreciated.

Hi Thierry, sorry for the delay. Somebody from the team has attended to your issue.

We have used your theme now for a few years and we are very happy. We have not made any custom changes to the site other than a few css snippets. Will we run into any issues if we update from 2.9 to 3.0?

Hi there, thank you for your continued support.

You should have a smooth transition for version 2.0 to 3.0. Please ensure that you backup your site before you make the upgrade http://docs.uxthemes.com/article/188-upgrade-to-flatsome-3-0

Is it possible to center top bar text in css? And if possible, add spacing between pieces of text

Yes :) Center the text by moving the element in the header builder http://docs.uxthemes.com/article/191-how-to-use-the-new-header-builder

This CSS should change the word spacings. Place it in Theme Options > Style > Custom CSS

top-bar .html.custom{

word-spacing: 5px; }

Since WC update this morning, shop shows sometimes extra VAT prices. Hopefully this can be fixed asap!

Hi there,

The issue was resolved on WooCommerce 3.0.3.

Is today’s update for those of us on 2.9.8 as well?

Yes :) It should fix the Outdated WooCommerce 3.0.2 template files.

Hi, presale question: if I want to custom the mobile version of the catalog page (obviously using child theme) there is some “Technical problem” or can I edit the PHP code?

Some times I have seen that with themes “easy to use without coding”, do it’s own customization is not so easy…

Hi there,

You can edit the PHP code. Flatsome’s code is very clean and well written making customization very easy.

Hello,

I’m using the Products element to show off products. I only have one issue with this element, I can’t seem to order on price from low to high.

Is it possible to make it like this/add this?

Hi there,

That feature is unavailable at the moment. You can place a feature request here https://uxthemes.canny.io/flatsome

I think that the changes of the staff in theory are going to be better but they have to take into account the installations and the operability. Right now you have many clients dissatisfied with the breakdown of their websites. It happens to me with a client who after updating I have left their site inoperative. Please solve these problems now. We have written several times without getting anything clear on their part. I think that 5 stars that gave this theme 5 will continue to give the theme but the team I think eliminated 5 stars in concept of problem solving. It is desperate

HI there, apologies for the trouble caused by the update.

In regards to your client’s broken site, please shoot an email via support and we’ll look into it.

Hi, I updated WP to latest, WC to latest and flatsome from 2x to 3x and getting message that some WC template files are out of dated in theme. is there any fix for this?

Hi there,

I have notified the development team in regards to the issue.

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