1304 comments found.
This is now almost 3 days later with no reply. I need help thanks.
I’m sorry but It was weekend, plus, as explained in the manual, the support is via helpdesk: http://www.qantumthemes.com/manuals/onair2/knowledge-base/support/
I did use help desk as explained in the manual and I didn’t know the weekend was 3 days my apologies.
Hello! Yes 1st may is holiday in all Europe, we still worked to hook up with the many requests but the helpdesk crew was a bit overwelmed. Regards
On our website the show pages all give a 404 error while these pages are created and they worked before until now. Example: www.omroephouten.nl/shows/request-radio/
Hello! When I buy Regular License will I able to change anything in template? To hide/remove some blocks I don’t need, to swap any details? Change the colours, background images. For example I need only several sections on the website: schedule, video, archive, contact. And only one stream. But on the template there’s too many things I don’t need 
I would like to make it more minimalistic. Thank you.
Hello! Yes you can, the home is built with Visual Composer, totally drag and drop, you can show or hide the default headers for any page and also the menu/footer / widgets. Let’s say you can basically, if you need, build any page completely different from any other.
Hello, small verification before the purchase of the theme.
Can you tell me if my radio is compatable with your players here is the stream links: http://radiart.eu:8145/stream
Hello! Works perfectly, just add #.mp3 at the end of the stream url
http://radiart.eu:8145/stream#.mp3thanks!
Super thank you its walking perfectly, on the other hand it does not show the title nor the artist can you help me
And can tell me how to enable QT Ajax Pageload? It is activated in my extension but does not work
Hello, your stream is Icecast, the theme declares support for titles only for Shoutcast formatting, Icecast is a totally different system and requires a server side implementation that can’t work with most of the servers. So this player can’t display titles from your station. The player works but titles formatting is not compatible (icecast doesn’t allow scripts connection because of how it works).
About the ajax page loading, you only have to enable the plugin. If doesn’t work something can be blocking it. Please disable all the external plugins not provided with the theme and retry. If you still have problems please let me knoe. Thanks!
I have to activate the extension and deactivate those that do not deliver with your theme, but its still not working
Ok, so please raise a ticket to the helpdesk as explained in the manual here: http://www.qantumthemes.com/manuals/onair2/knowledge-base/support/ because we only offer pre-purchase support on this forum so I can’t help you more than this. Thanks!
I buy your theme in the meantime it is no longer a pre-purchase question but everything is ok Ajax plugin refers
I saw thanks, we have different time zones so I saw your question too late sorry 
Hello, I still have a small problem, at the contact page of my website I filled in all the fields correctelnt then I send it to me note at the top of the page: CERTAIN FIELDS ARE MISSING, PLEASE VERIFY DATA AND TRY AGAIN
have a link please?
Issue found: looks like the privacy checkbox has been deleted. Reinstall the qt contactform plugin to restore the normal functioning of the plugin please.
Thank you for your help, at the level of the creation of event it is possible to add the time of the beginning of the event?
Hi! Other customers asked for that, we still don’t know if it’s possible because is a standard component that we just included, so will require a bit of research.
Indeed ca will be more accurate for countdown, thank you for your work
Thanks to you! Will do what’s possible 
Hi brother, i’m still waiting the update. My main menu has not active state. It’s a big trouble to usability.
Hello. I updated the lastest version. Thanks for the changes. In the prev version, the upcoming schedule carousel, shows two programs more, but in this version happens this:
http://image.prntscr.com/image/29f69c7da1ea4f03b0a14d2e42d13fc9.pngIt only shows one program and this empty space look so bad.
How I can solve this?
When I installed the theme update my translation was deleted. I share the translation into Spanish in case you can include it in future updates. I am waiting for the answer to my previous question.
https://www.dropbox.com/sh/7qnw2km20bd35sx/AAAuMR3SINZDvzCEQgim-z2Wa?dl=0Hello juan, sorry for the delay but in weekend we don’t usually work, I was just doing a quick check now. Please alwys go on the helpdesk to get in touch faster with the support crew: http://www.qantumthemes.com/helpdesk/
About upcoming shows: it wasn’t changed, please be sure you have other shows on the same day. All the queries and php/js scripts are still the same. Be sure also that the shortcode of your page doesn’t have any category filtering.
The spanish translation was deleted because the one included with the theme was still the one created with an unsupported translator and had structure issues. The one you just provided works perfectly and Poedit validated it perfectly, so thank you very much for providing it and is already included in further theme versions. Thanks!
Pre-sales question. If I’m using a shoutcast stream, Does your player display album art, Song title and artist.
Cheers Aiden
Hello, title and artist yes, album cover not as is not a standard and very very few feeds provides it.
Hi, when do you estimate the autoplay update will be ready? Thanks.
Is under testing and will be out possibly tonight. Test results are ok or the moment, there is a bit of documentation to be integrated still and we miss the final live test.
Hi, does it stream video?
You can display videos from youtube and Vimeo, so if you stream live from one of these 2 channels it works perfectly.
Can you add a button to activate or deactivate the preload of each web? http://i.imgur.com/OtAKKYU.jpg Or how can I disable it.
disable the ajax plugin. Please check the ajax plugin page in the manual for more info.
thanks
Why does not work the hover effect on links and buttons?
Hello, will check before publishing the next theme version tomorrow. It is possible that some effects have changed and will be reenabled in the next theme version. We are about to publish a very big update with a lot of new functions so if you can please wait one day for the update you’ll have lot more improvements, and hover effects. Thanks!
Please, if you want, find here the updated customizations.php file with enabled hover colors:
https://www.dropbox.com/s/ki91oc37zlw01ay/customizations.php?dl=0You can download it and replace the same file via FTP in your server in
wp-content/themes/onair2/phpincludes
Otherwise in about 24 hours the update will be available for the automatic theme updater, together with a lot of other improvements.
Thanks!
The player plays AAC stream
No sorry only mp3 streams
hello, i’m interested in buying one of your themes OnAir2 or Sonik but i need you to answer me some questions. I saw in other comments that for a radio station you recommend the onair2 theme but as a layout i really like the Sonik theme, with its centered player. Is it possible to customize the OnAir2 to look like the Sonik theme?
Hello! No is not possible at all, the 2 themes are very different as engine and not only as design.
Please check the load of the web in mobile version in the articles takes a lot and sometimes does not load anything, is more common in the mobile version, only rarely in the web version. www.activavida.net
see the image in web version http://i.imgur.com/h3wQDL1.jpg Is loading, only changes if I press refresh page with f5 when I do this just load the web.
Hi sorry can’t see the imgur, they have the site offline at the moment. Please be sure you are uploading images of compressed size, from the description it looks like you are uploading very heavy pictures. What’s the weight of your featured images? The theme itself has a performance of about 95 in the Google page Speed test.
Hello! Just seen your screen and your site too, i think it was a temporary issue because it works all perfectly for us:
http://imgur.com/a/f0IPfI have the same issue like @lagarmiga. Especially with the small Caption Title. Even when the ‘Negative Colors’ is set. Here’s my Site: http://www.hitradio-aebisland.ch/
Hello! Just checked the theme, it was a problem of 1.1.0 version. Please update your theme to 1.1.1 using the automatic update or manual update, and negative section titles will work correctly. Thanks!
Thanks. In fact I already updated and it shows Version 1.1.1. Can you please tell me which File is responsible, so I can update it manually.
Only 2 files:
phpincludes/customization.php
and
css/qt-main.css
Done, but the ‘Small Caption’ Background still remains black 
. I’ll wait for the next update. Like the Theme very much.
Please switch between negative and not negative in the row. When “negative” it will have the same background you set as “paper” background in the customizer, when positive, it will use text color as background and paper color as text (inverted colors).
Dear Webmaster, I’m having a issue the WPBakery Visual Composer don’t want to updated is asking for a purchase code and i don’t have that i have the Version 5.1 and the new updated is View version 5.1.1 can you help me on that or we can’t update it.
Please disregard this message i got it. thank you anyways.
Hello! Please find updateing info here: http://www.qantumthemes.com/manuals/onair2/knowledge-base/plugins-updates/ Sorry for late reply we were in easter holiday. Thanks!
Please email me directly at scott@morebass.com. I am very upset about a few things involving your theme and your support. I would like to request a refund. Thanks
hello dear customer. I’m sorry if you had any issue, unfortunately I can’t find any topic from you in our support forum:
http://imgur.com/a/3skeTI’ll contact you directly to understand whate we can help with. THanks
Hello, we just sent you an email with more instructions to complete your support forum registration, assuming probably there was an issue with that. Looking forward for your email feedback. Thank you!
Sorry I didn’t like the update, the titles on the categories are now all black so they are invisible on the black background. How do I restore previous version. Thanks
Hello! Please be sure to have version 1.1.1, then, be sure to have a contrast color in your palette (make paper and background similar colors, and text a contrast color). Please provide a link to your site if it still have problems so we can see in detail and provide a fix, thank you!
Hi there. I see that you have support for radio.co. It seems like it works but, I can not implement the Track Info and Artist on the theme’s player. On their embedded player, it works. Pls advice. THX!
Hello! We had another user with radio.co, please send us your stream url via email at info@qantumthemes.com I need to check your server and get the correct host.
Checking right now, thanks!
Hello! For Radio.co I think the correct answer to find host and port is this:
screenshot: http://imgur.com/a/USJ42
[FROM THEIR MANUAL]
In LadioCast, go to the top bar to Streamer -> Streamer 1 -> SHOUTcast.
LadioCast Streamer SHOUTcast Enter your station’s details, these can be found under your Live tab in your Radio.co Dashboard.
Enter your connection details:
Host: E.g. blue.radio.co Port: E.g. 1172 Password: E.g. a12b3c4d5e6f Stream Name: E.g. PI Radio (Live) Genre: E.g. Indie Web URL: E.g. https://radio.co
FULL PAGE:
https://radio.co/blog/ladiocast-setup-online-radio-broadcasts/========= Please let me know if with those info you can reach your data. We have our own radio station on Wavestreaming (is the same company) and it was all much easier, in fact we didn’t micrate to radio.co because it looks harder to do the same things and personally I liked more the old platform.
Respect to developer but his must allow to customers to make decisions for our site. A button as all the radio themes themes have to allow us have our radio on or off the autoplay. I almost begged for it weeks ago… And we wait the now on air to work properly and autorefresh My best
Hi elena looks like this thing is overwelming us, looks like in the end we are going to add the feature anyway. If we explain that is not good but still people wants it, we need to surrender. WIll add it in next theme version probably this weekend.
one more question? Could you make the radio player charge automatically? I mean autoplay.
Adding it next update
