8331 comments found.
Hello, Just purchased the theme. Looks fantastic! Only one problem with woocommerce: the default woocommerce product overview page gives an error. It doesnt seem compatible with the latest version. Checked the Theme help and downgraded Woo to version 2.6.14. Still not working. Do you now a solution or when can we expect the update compatible with the latest WooCommerce?
Great theme! Thank you very much
Hi there,
Please just update your theme to the latest version 2.0.7 (see release notes). This version of the theme fully supports WooCommerce 3.0.4.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hi, is this theme compatible with WPML chinese? Are the Po and Mo files in the theme already?
Hi Bryant0h,
Thanks for your interest on our theme.
— Yes Kalium is multi-language and it support the WPML plugin. You can read more on our documentation site, or exactly on this article Translating Kalium with WPML.
— Yes they are, we also have made an article about this How to edit the .po file manually.
Or you can change theme strings with the Loco Translate plugin.
Kind regards,
—Ylli
Hi, I have been really having issues with this product and your other theme, werkstatt. Kalium tells me the update fails and that the domain is not authorised.
It could be because I tested it out on another website, but when I found it was not compatible with my existing content, I deactivated it, and decided to use it on a new site.
The support is down, I am unable to submit a ticket, or to search tickets, and so I wrote here.
Thanks for any help!
Hi meganlueneburg,
Just checked our support center, and it’s active and there was no report that it was down today, also werkstatt. is not our theme and it is from another author.
What issues are you having with the support, can you please explain why you couldn’t create a ticket at http://laborator.ticksy.com
Kind Regards,
Art
Hi Nurofean,
Just added it in the fix list for the upcoming updates, thank you for reporting it.
Kind Regards,
Art
Hello,
After update to 2.0.7, the layout is not displaying properly, everything has shifted to the left and text is not fully visible. Have tried adjusting the row stretch settings in Visual Composer, but it did not work. Can you please advise?
Thank you, Raluca
Sorry for asking here, but apparently I cannot submit the ticket to Ticksy, not sure why. The website is http://datacubelab.ro
Meanwhile I have rolled back to version 1.8.6 and now looks good, but still, need to fix this if I want to keep the theme up to date.
Hi ralumat,
That is happening because of some changes that we made on version 2.0 of the theme.
Please just read this article Upgrading from Kalium 1.x to Kalium v2 and follow the steps to solve common issuesthat you must face 
Kind regards,
—Ylli
Hi there,
Loving the theme!
I was just wondering if there was a way of changing the loading effect of the thumbnails on the masonary portfolio page. (from my website, www.dvaz.co)
For example I would like to have a loading style from this demo: https://demo.kaliumtheme.com/photography/
Is this only possible with custom CSS, or going into the themes files? Or is there a setting I am missing?
Thanks!
Hi danivaz,
We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind Regards,
Art
Presales question. I’m going to buy this topic, but before I need to know, there is an option to change the names of menu items or add my menu items? I did not find this in the documentation. In particular, as a photographer, I need “PRICE” item.
Hi SergeVic,
For sure that this option is available. This is a built in option on Wordpress itself
You can find Kalium Documentation on this URL http://documentation.laborator.co/item/kalium
Specially Getting Started section http://documentation.laborator.co/item/kalium/getting-started-kalium
If you need support you can write on this URL https://laborator.ticksy.com
Kind regards,
—Ylli
Many thanks, Ylli! I purchased the Theme
Hi SergeVic,
Glad to hear that, enjoy Kalium
Kind regards,
—Ylli
Hello, my support is expired, but I wanna know when we can expect the VC update. This hopefully helps to use VC again in my theme. Since I switched to https I can’t use it anymore. Thanks!
Hi laartje,
We will update Kalium tomorrow and it will includer the latest version of Visual Composer
Kind regards,
—Ylli
Thanks a lot Ylli, It isn’t solve the issue though. VC keeps loading:-(
Update on VC-Loading: it’s a plugin-conflict: disable Redis and Simple ssl solve this loading problem.
Hi laartje,
I’m really glad to hear that the problem is solved now and you can continue to use your theme
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hi again. I’m trying to add a new item telephone for contact forms from laborator visual composer panner in the contact page. Is this possible?
Hi laurix,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
I just tried to submit a tiket with the link you send me, after verifying the envato licence… And it seems is not working, I can’t write my question.
Hi laurix,
We are receiving new tickets on this moment so I think that the Ticksy service is working as it should. Can you please try again and you should not face any problem.
Kind regards,
—Ylli
Hi there! I’m truing to change the menu initial background colour from white to blue, and i cant’t find how to change it. Is it possible to do that change from Laborator settings? Can you point me how to modify that? Thanks in advance!
I just found it! Is in Offset value from laboratory settings.Thanks!
Hi laurix,
Glad to hear that
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Kortelnovis Kortelnovis ACHETÉ 4 days ago Flag Hi there. I have a big problem. I update Kalium and the web site no longer displays the photos and the navigation menu no longer works. What do I do please. I put the link to my site. Https://terrargile.fr
please Read this and look at the date of my post. And now tell me if I did not tell you about the menu ???Hi Kortelnovis,
I see that you have updated the theme and it seems to be working now.
Kind Regards,
Art
Hi Art.
Not at all. I put a backups made before the update. When I update kalium, all the images and the menu no longer work. So I can not update my site anymore. 
Hi Kortelnovis,
I will look into your issue now and will let you know through email.
Kind Regards,
Art
Thanks but I solved the problem on my own. I rebuilt the whole site.
“Kalium has been the best wordpress experience I’ve had so far. Versatile design, intuitive, plenty of demos to get started and a really efficient and patient customer support. So far supper happy!”
Kalium received a 5 star rating from maskara007 for Customer Support.
Are you using Kalium too? Don’t forget to rate it!.
Hi,
when you plan to release the update to support WooCommerce 3?
Best regards, Michael
Hi Michael,
We are on our last stages of the update, currently we are testing it before releasing for public to see if everything is alright, the update will be online this week.
Kind Regards,
Art
Hi there. It’s a week since my site is no longer working because of the update and I still do not have an answer from you. What should I do to restore the operation of my site please. Thank you
Hi Kortelnovis,
It has been two days since you have first contacted us via e-mail, then we asked you for your login credentials. There are more than 70+ tickets daily on our support system so we have to clear them up first, now that we’ve done that I am looking at your site and will let you know by e-mail.
Kind Regards,
Art
Ok but I I have already sent you 3 times my credentials login.
Hi Kortelnovis,
Comment section is not our primary support, because we use this section only for a pre-sale questions. We wanted to help you this time even that this is not allowed by Envato because you don’t have the Supported badge next to your name.
In the future when you need our support please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
sorry but What is the the Supported badge ???
Hi Kortelnovis,
We have checked your site and the Media library is not showing any image, the problem is not related to the theme or any plugin because we have switched to another theme and the problem persists, and re-installing WordPress didn’t help either. Please contact your hosting company or ask any WordPress professional as we can’t help on an issue which is not related to us.
P.S. The support badge is the badge which appears next to your username when you have support, as you can see next to your name there is only “Purchased” and not “Supported” which means your support has expired, and to get further support from us (and any other item here on ThemeForest) you will need to renew it.
Kind Regards,
Art
It is unacceptable. The problem appeared when I made the update. Before that my web site worked very well and you tell me that it is not your fault and that I must buy a new license of support when I did nothing? Who made the update? You or me? It is unacceptable.
Hi Kortelnovis,
Can you tell me who told you to buy a license for the support? You asked what is a “support badge” and we explained it.
It has absolutely nothing to do with the theme, switch the theme, disable the plugins and you will be sure about that. The theme update did not cause this, if you want to fix your problem then follow my instructions and contact someone from your host or look around for any fix on Google.
Kind Regards,
Art
The problem is not just images. The menu does not work either. And that after making the update. Then please, do not tell me you can not help it. This is totally false and hypocritical on your part. I have read that several buyers have had to also problems after updating kalium. So I think the problem comes from your reading up to date. It is unacceptable and badly honest.
Hi Kortelnovis,
Try to be polite when writing here, we have been correct to all of our customers and we haven’t pushed anyone to purchase a support subscription even if we are not responsible to answer if you have not a support badge, you can look up the other themes and see their support system and I know how they work and what they answer to their customers.
If the problem is with the theme we will find a way to help everyone as it is not ethical to say the problem is elsewhere, if we would want not to fix your issue we wouldn’t have asked for your login credentials.
You are misinforming because you have never written something about the menu, if the update caused a problem with your site then you can simply ask on a new comment for that issue but do not say that the update caused problems with your images, you are accusing us for something which we have never done and we have been respectful to every user here. Try to read all the comments from the beginning carefully.
Case closed, if you have other issues you can write about them on a new ticket, there is not anything we can add here.
Take your time to search using Google before posting and accusing: https://premium.wpmudev.org/forums/topic/media-library-not-showing-thumbnails?utm_expid=3606929-101.TxEXoCfwS1KxJG1JVvj_5Q.0&utm_referrer=https%3A%2F%2Fwww.google.com%2FArt
At first I was not rude. Then, yes the images disappeared and the navigation menu does not work since the update, I told you in my first post, only you do not want to recognize it.
Please read my replies again from the beginning.
Have a nice day
Hi, I must tell you that I love Kalium! -How do I change the color of the various buttons? Like in the comments form, contact form etc. I have made my own skin, and it is working, but the buttons are the same. -What font(s) are you using in the demo site? Thanks!
Hi there,
We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind Regards,
Art
Hi Vsuals,
Happy to hear we are featured on this blog, thank you for letting us know and have a great weekend!
Kind Regards,
Art
Hi there! I registered by accident my product on the wrong domain. Now I can’t update. Can you help me reset this?
My information is:
www.methetnet.nl
Thank you!
Hi Mar-mer,
I have removed the license from the test domain, where it was used.
From now on, if you need our support please just write a ticket on our external support system.
Kind Regards,
Art
Hi there. I have a big problem. I update Kalium and the web site no longer displays the photos and the navigation menu no longer works. What do I do please. I put the link to my site. Https://terrargile.fr
Hi Kortelnovis,
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hi, I just bought the theme and I’m going through all the rather painful experiments a beginner has to deal with… Yet there is one question I can’t find the shadow of an answer:
is it possible to change the background colour / the opacity of the captions in the portfolio (concerning lightbox, featured image)?
Thanks !
Hi. After updating to the latest version of Kalium, my slider revolution license (that I purchased separately) suddenly is not getting validated anymore. When entering my personal purchase code on the plugin page, the status remains on “not activated”. Since everything is working fine when switching to any standard wp theme and the plugin used to work fine with any previous version of Kalium, it has to be an issue that is caused by any your theme files. Since I need some premium features of the revolution slider plugin, I have to get it working again as quick as possible. Any help is highly appreciated! Thanks!
Hi Lasso,
From the upcoming version we will be removing the activation part from our theme since it was causing some strange issues, to quick fix it follow these instructions:
1 — Go to Appearance > Editor2 — On the right side choose the laborator_functions.php file.
3 — Find this part of the code and remove it:
add_filter( 'pre_option_revslider-valid', '__return_true' );
Click Update File and everything should be alright
Kind Regards,
Art
Hi Art,
that did the trick!
Thanks a lot for your quick reply.
Best regards, Lasso
Hi Lasso,
Glad to hear that
If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab.
A huge thank you from Laborator in advance!
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support in the future, please just write a ticket on our dedicated support center and our team will assist you.
Have a great weekend!
Kind regards,
Art
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