8686 comments found.
Hi there, Just wondering if you can provide the size of each image found at home page >> https://www.undsgn.com/uncode/homepages/shop-creative/ and at https://www.undsgn.com/uncode/pages/product-creative/
Thanks,
Hi dimivepas! Sorry but really not understood the request, we suggest to use images from 1920 to 2880px for sections and headers while you have not to mind about the thumbnails images since they are cropped and resized by the advanced adaptive image system: https://support.undsgn.com/hc/en-us/articles/214003845
Hi! In this demo : https://www.undsgn.com/uncode/homepages/creative-agency/ In the blog section, is there a possibility to add the featured image in the carousel cell ? I wish I can add the featured image / post tittle / teaser text. Thank you
Hi and sorry for delay! Yes you can also add the feature image, confirmed!
Purchased the theme, product registration seems to take forever to complete. It keeps showing the loading animation.
Any idea?
Hi! Please read infos here you need to activate the Envato Toolkit plugin: https://support.undsgn.com/hc/articles/115002308845
Oops, it works after activating envato plugin. Probably that needs to be mentioned somewhere.
Thank you for confirm and for suggestion!
Hello team,
Please check my ticket #6754 regarding multimedia library, spotify embedding etc
Thx
Hi Tasos and sorry for delay! I see that this ticket is assigned to Damiano, he had some urgency because of the update, I send him a notification, sorry for the wait.
Hi, sorry to to write in here, but I am unable to use the support system. Whenever your system is trying to connect to the envato account it’s telling me my support has expired.
But it has not!
I am using multiple envato accounts (for my customers) and for some the support has expired, but not the account I am currently logged in.
I only wanted to know if it’s on your list to build the matrix-system for image galleries too. If not I’m writing a feature request.
Thanks
Hi alexanderfischereder! Yes this seems an issue with some ccokie since you have multiple account. Try to use another browser to login and use the manual login mode. Anyway the new Matrix option is available only for the Posts module right now.
Hi and thanks for your fast reply.
Feature request for matrix and a paging-mechanism/infinite load more for galleries is on the way… 
Thank you!
Hello undsgn. I hope it’s ok to ask a really simple question here. Do any of your image options allow for a second image (like a logo) to appear on image hover? Could this be possible with uncode? Thanks!!
Hi jaroljmek and sorry for delay! No this is not part of the options offered (it’s never showed in the demos), if you want you can send us a feature request: https://support.undsgn.com/hc/articles/213714949 Thank you!
Hi again.
So, in this demo https://www.undsgn.com/uncode/features/single-media/ you show three images under the title Banners Mode. Are these single images or a media gallery?
I assume all images on this page are created with a media gallery? https://www.undsgn.com/uncode/features/media-gallery/
Is it possible to find both of these on a demo somewhere to upload?
Thanks a lot.
Hi! The Single Media banner example is created with the Single Media module you need to activate the Advanced option: http://undsgn.d.pr/dWda/d1O5tbTJ
Thanks for this advice. And is there a demo that I can import for the metro media gallery?
You can also import the Media Gallery page (https://www.undsgn.com/uncode/features/media-gallery/), in the import demo you can also import single layouts: https://support.undsgn.com/hc/en-us/articles/214001065
Anyway I not suggest to import contents for this, let me know if you need help to set.
With your last update, did you improve the loading speed?
Hi corradiniste! No this was really not requested. Most of times possible problems with speed are related to host quality. You can see this in our showcase (https://undsgn.com/uncode/showcase/), for example this is an Uncode website, that runs at impressive speed, also our demo runs very fast and generally most of showcased site (just to show the problem is not of the theme).
Possible speed problems are caused by the host, extra plugins, wrong images size used or optimisations missing.
Hello, I really like uncode theme and its performance.. everything is perfect and i’m not facing any issue with my hosting and theme.. but, on welcome page the theme shows a low ‘server memory limit’.. I have hosting with godaddy.. I called their support agents and tech experts but didnt find anything helpful.. They talk about server ssd and told me that i have enough server space and told that the limitation is with theme itself.. So now i would like to know over here how to fix it if i can do it manually to remove the issue message? Any help would be appreciated..
Hi and sorry for delay! If the requirements are satisfied you should have a green message, anyway don’t worry we can check for you. Please open a support request in our Help Center and notify me here the ticket ID (this sound pretty odd): https://support.undsgn.com/hc
What is ticket id and how to get it? Isnt there a direct support system?
No this is not a support system, this is just a general comments wall…how can you share in a public space like this your installation preview URL to debug a possible problem and your private logins if we need to access? This is the Help Center (Submit a request button in the top right), thank you: https://support.undsgn.com/hc
Whatsoever.. i dont know about all this applies over here.. Thank you but this seems messy.. Im trying to sort it out since 1 week.. sorry but i dont think ill get my problem resolved over here..
If you ask for a simple settings or a possible known issue we can help here, but if you report an odd issue other users don’t have we need to access your installation and debug what’s happen and this can be done only in a private help center (since I think you don’t want to share here your logins).
Actually.. i didnt get the ‘ticket id’ and sharimg that over here and all.. Thats the reason..
If you have opened the ticket don’t worry about the ID, at least notify me the ticket title, thanks.
I did.. but the credentials were not sent along with.. i guess this issue is completely stucked with my account only.. Will try to forword you when ill be done with all this…
I have replied, please check.
Yes i have checked.. so can i send the credentials via emai?
Yes you can reply the message on the Help Center and insert your WP logins.
Hi, I have a couple of pre-sale questions.
1. Can the social icons network above the comment be easily configured from the theme options maybe? E.g can I remove google+ or linkedin as I don’t use that often.
2. Kinda connected to #1, if that configure for each individual post? Like for post #1, i want to remove pinterest and for post #2, I want to remove google+ (while keeping pinterest)
3. Can this social share be position elsewhere? E.g under the header?
Can all these be achieved easily through the theme options? Or It will involve programming knowledge?
4. If I want to install other social sharing plugin, can I simply de-activate the default social share?
Thanks, these social sharing question is quite important need for me when I purchase the theme.
Would like to know if it can do what I want to achieve.
Hi cruxiality and thank you for interest! 
1. No you cannot configure the social icons, in case you just need a single line of code we can suggest in our Help Center you just need paste in the Theme Options.
2. No this is really not a common request but you just need to paste the code above in the page options (instead of the general Theme Options).
3. Actually no, this is the only position (unless you use some special plugins).
4. Yes this is easy:
http://undsgn.d.pr/GlO9/16zT6XD2
Let us know if you need more infos!
Thanks for the fast reply. Just wondering, will the social icons configuration be considered on future updates?
Hi cruxiality! No I don’t think this will become a new option, we insert options for important configuration aspect to not bloat the admin, this is really not requested and you just need 1 line f code to hide an icon. Hope you can understand.
Got it. Totally understand it. Thanks for the prompt reply.
Thank you for confirm!
After the Theme update. (1.5) I can not verify my account, API-Key and Purchase Code are correct. After I click “Submit”, nothing happen, it keeps loading.
I also can not upload pics. has HTTP error.
Hi, about the registration please check detailed infos here, you need to activate the Envato Toolkit plugin first: https://support.undsgn.com/hc/en-us/articles/115002308845
About the image error please try to deactivate Uncode and test with native theme (it seems not theme related). If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
thanks
Thank you for confirm!
After upgrade when I save a new sidebar… All sidebars are deleted 
Theme version 1.5.0
WP Version: 4.7.4
WP Memory Limit: 256 MB
Server Memory Limit: 512 MB
PHP Max Input Vars: 3000
Update: Actually saving any this under Theme Options deletes all settings including Custom CSS and reverts to skin defaults. Therefore cannot customise anything.
Sorry but this was not reported by other users so I cannot help right now. Find out more infos here how to ask for support: https://undsgn.com/introducing-uncode-1-5-anticipated-uncode-theme-update/#support-expired
Hi, how can I edit uncode-video-container class? I don’t want a background video in black and white. Thanks
Hi danieljokka! You don’t need to edit any code to have a coloured video, if you have started from this page https://undsgn.com/uncode/features/header-video/ please open the custom CSS options of the page and remove this code http://undsgn.d.pr/Q8fO/3wyfckeT
If this not helps or you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
Hey guys, i thought there was build-in a mobile transparent overlay menu in version 1.5? In the options-menu i activated the mobile transparent menu but it is not working on smartphone or tablet. I see only the classic scroll-down menu. On your demo https://undsgn.com/uncode/homepages/classic-start-up/ i also see not a transparent menu on mobile device :/
Hi DominikBuhrau! This is the new transparent mobile menu http://undsgn.d.pr/f0J6/2WORFI6T pretty different from the previous solid mobile http://undsgn.d.pr/qgRf/RZF8R6Fp . Now the mobile menu is transparent as requested by most of customers. What you refer is a possible overlay style for mobile.
Before buying your great theme, I don’t see in documentation how to add TAGS in portfolio. It’s possible?
Hi bactriane17, actually portfolio tags are available only in the header section like this example: https://undsgn.com/uncode/portfolio/centered-custom-two/
Let us know if you need more infos.
Hi, it’s not a TAG in the header but a category, you can see it on the name of link: https://undsgn.com/uncode/portfolio_cat/web/
Hi! Oops sorry you completely right, my bad (this is really not common request), right now there is not native support for tags in portfolio single pages as you have for blog or products (need to be implemented).
Hi! Does your theme come with PSDs?
Hi and thank you for interest! No sorry Uncode was designed in the browser and PSDs are not available.
Interested in your theme (knowledge base demo) I wanted to know if it got such features or can be customise to achieve something like your support desk, please? https://support.undsgn.com/hc/en-us/articles/213459969-Theme-Options cheers
Hi and thank you for interest! What you refer exactly? You can get pretty close to the same layout of our documentation (apart the sidebar collapsed on mobile view), do you refer to something specifically so we can confirm?
Hi, Great and thanks for letting me know that we can achieve similar layout. Mobile sidebar is not a problem. cheers
Hi danzara and thank you for confirm! Let us know if you need more infos!
Hi, is it possible to change the lightbox settings for a portfolio page. the settings are not available in the same way as they would be for a post? Thanks,
Hi! What you mean exactly? We remind that you can recreate the media section of any portfolio layouts with the Media Gallery module of VC, you have the same layout with more and more options also for the lightbox. In case you need help please provide some links to your installation (not easy to understand details in words), thank you!
Hi, that’s clarified it for me – I’ll recreate using the media gallery module. I was intending on linking to a portfolio rather than build a new page as it provided the layout I was looking for, except I did’nt have the editing capabilities offered by Gallery module in VC. Thanks for the assistance
Do you mean link a portfolio page to another portfolio page? Sorry but really not understand… anyway with the Media Gallery you have more and more control. in case you need help let us know!
No, for example – I would be linking from the homepage or ‘About’ page to a specific portfolio of images, basically any standard type page to a Portfolio page. Thanks again
Can you show me an example? I think it’s easy but not understand. Do you mean to link to a specific filter status?
No, for example – I would be linking from the homepage or ‘About’ page to a specific portfolio of images, basically any standard type page to a Portfolio page as per your example: https://undsgn.com/uncode/portfolio/sidebar-gallery-full-width/
Sorry, I’d updated my response so for example: clicking through via menu or button from my Homepage to a portfolio (exactly as per your own example: https://undsgn.com/uncode/portfolio/sidebar-gallery-full-width/) I trust this clarifies?
Yes both in the main menu or button module you can insert a link to a portfolio page, for example in our demo main menu we gave several links to single portfolio pages. In the button module you just need to start type the name of the portfolio and you’ll have a link too. I hope this helps, in case let us know I will create some screenshots.
Is there any fix for the pagination for PHP 7.1x ?
Hi! What problem you have exactly? Actually no users reported any problems related to pagination and PHP 7.1…
i’ve fixed it with a workarround by removing: ”|| is_front_page() || is_home() || is_archive() ||”
in uncode-index.php on line 883: if (isset($_GET[‘ucat’]) || is_front_page() || is_home() || is_archive() || is_single()) {
Please fix this in new version so i can upgrade normally, Thanks!!
Yes there are other users complaining about this in this comment section. search for “pagination 7.1” by HarenBroog
On PHP 7.1 x if you want to navigate using the pagination on first click the url changes to /?% instead of /?upage=2 so it will not go to the next page. When you click again it goes to /?%/?upage=2 and it work again but not in de way its suposed to.
My support has expired but as this is a general bug, please fix this in the next update.
Thank you!
Sorry but it’s not easy to understand without a check, please note that no other users have reported this problem. If this helps you, you can apply the modification also to the new version. If we very after other reports that this is an issue we’all publish as always the fix here while the official possible update is ready.
As i stated above there ARE other user with the same problem:
For example search for: “harenbroog”
In case please send us a pvt message from our profile page so we can check what happen in your installation (and PHP 7.1) and possibly create an adeguate fix asap.
As suggested you just need to send us a pvt message and we’ll check details, I have not told that if there is a possible issue we are not interested to fix.
Hello, im strugling trying to make a full height empty content slider just to make a full width image carrousel but i cant… how can i archieve that?
Hi! Do you need to have this slider applied in the header of your page? Sorry but not understand the scenario, it’s something we have in our demos so we can help better? Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
Hello, I just updated to the latest version and now my images aren’t loading properly. They are stuck in that blurred mode. What is wrong? website is www.romankoblov.co.uk
i have gone back to the previous version now. Do you know what was causing the error?
Hi Romashka88, no sorry no users reperted this issue and seems related to some possible cache, have followed instructions here? Have you updated also the required plugins? https://support.undsgn.com/hc/en-us/articles/214001205
