Hi,

Please edit the home page >> Then in the top right section of the page you will find the Screen options button click it >> then select the Discussion option >> then in the page options you find the discussion tab >> inside it unselect the Allow comment option then save the page.

I hope your issue will be solved.

Thanks

Hi,

I found that your theme is not uploaded properly. Please re-upload the theme on your site via CPanel then check your site, I hope your issue will be solved.

Thanks

Could you please be more specific. The theme is already installed and it may have custom code, if I re upload it I may overwrite and break the site. Can you help on that, I just bought the theme for the support. thanks

Ok, then please send your site login details with FTP through our support system so we will solve the issue on your site.

Thanks

Hi,

Can you please contact us through our support system so we will check and solve the issue for you.

Thanks

Hi,

Please activate the parent Porto theme then check your site. I think you have added anything in the porto child theme if no then please contact your hosting provider to solve this issue for you. This issue is related with the server not with the theme.

Thanks

I can activate the parent theme, but once I attempt to activate the child theme it goes to a redirect that will never resolve, and then I have to FTP into the site, rename both porto theme folders in order to force another theme into place in order to recover the site. When you suggest it’s a problem with the server, I would like to request additional information as to what to ask for when I contact my Technical Support at Siteground.

Hi,

Can you please contact us through our support system so we will check your issue and guide you properly about that.

Thanks

Hi,

First of all thanks for showing interest in the Porto theme.

There is no option but you can do it by adding some Custom CSS code. Yes, definitely you can do that.

Thanks and have a great day

Thanks for reply

If ipurchase the….will you provide us the css?

Thanks

Hi,

Yes, we will provide you the CSS.

Thanks

Hi,

Please read and follow the instructions given in the theme documentation here about the theme update: http://newsmartwave.net/wordpress/porto/documentation/#update

And also Could you please purchase support extension to get further support? Your 6 months of support period is already expired a year ago. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks have a great day

Hi,

Yes, you can remove the single image VC element and set the row’s columns width from edit the page easily. Please delete the image VC element >> then set the columns number from the columns settings of the row.

And also Could you please purchase support extension to get further support? Your 6 months of support period is already expired 7 months ago. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks have a great day

Hi,

Please go Woocommerce > Settings on admin sidebar.
Please go Accounts section.
Please check Enable registration on the “My Account” page in Registration Options.

Thanks

but in this case both of them will be in on page,

I mean how to separate login section and register section and make them in separated pages, the default is login and should be a link to register page, in opposite should be a link ” login ” in register page

thanks

Hi,

Sorry to say that you can not do that. There is no option in the theme to do that. We are using the default Woocommerce plugin functionality in our theme and it only allows the My account shortcode to add the login and register form inside the page.

Thanks

Hi,

We have checked this issue in our theme but did not find this type of issue in our theme. The products are successfully export import/export with the latest Porto 3.6 theme.

Could you please purchase support extension to get further support? Your 6 months of support period is already expired 10 months ago. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

After purchase the support extension please send your site login details through our support system then we will check and solve your issue.

Thanks

Hi,

Yes, we know that and we are working on the theme update and will release the updated theme very soon by end f this week or so.

Thanks

Hi,

You can easily set the old style from Theme Options. We have added all new and old options in the theme options to set. Please tell me what you want to change?

Thanks

Buttons, colors, cart, search etc etc…

Yes, everything you can do it from Theme Options easily. All color options are available in the Theme Options >> Skin section. Other options also available in the Theme Options.

Thanks

Also: Wish the tweaks I bring to “Porto Child Theme Options” would be saved directly inside my “porto-child” theme folder, instead of the “porto”, which could be easily overwritten by mistake.

Hi,

1. Yes, the extra lines added during the download time or when you open the PHP file through CPanel, some servers create the extra space between the code but there is no space in the theme files.

2. No, you can not save the Porto child Theme Options directly in to the child theme folder, it is always saved in the parent theme CSS folder but you will never lose the theme options when you will follow this step:

After the theme update please go to Appearance >> Theme Options >> Skin >> Compile CSS Section >> Click the Save Changes Button >> Then Click the Theme CSS button >> Then Click the Plugin CSS button to recover your site settings and colors options.

Thanks

OK. Thanks!

Hi,

Thanks for the supportive comment, sir

Yes, metuza is absolutely right, we have tested the whole theme before uploading it on the ThemeForest for the update and did not find any issue with that.

Thanks Have a great day

Hi,

Have you purchased the theme? If yes, then please update the theme via Cpanel because sometimes updating the theme via FTP crash the PHP files during uploading. And we have already checked the theme and did not find any issue with the latest theme so far.

If you do not mind please always use the theme purchased account to get the free support of the theme.

Thanks Have a nice day

Hi,

I see your above-given error and it seems that during the update of the theme this file was crashed. Please re-upload the theme via CPanel I hope you will not find any issue in the latest theme 3.6. We have already tested the theme and did nit find this type of issue, this issue is only because of the error comes during the uploading of the theme. Please use the CPanel to upload/update the theme.

Thanks

Are you any closer to releasing a new update that fixes all the woocommerce bugs in 3.6??? Really would like to get my store running as it properly should.

As I already told you that there is no bug in the Porto 3.6 version related to the Woocommerce. Please update your theme via CPanel then you will not find any issue with that.

Thanks

Hi,

Sorry to say that you can not do that there is no option in the theme to achieve this.

Thanks

https://www.mangojazan.com/online/mango.html

is using the same theme. if you try it in mobile you will find that he have 2 couloms in each row for the products.

The same theme exactly.

Hi,

Please try this custom CSS code:

@media (min-width: 320px){ ul.pcols-ls-1 li.product, .column2 ul.pcols-ls-1 li.product, ul.pcols-ls-1 li.product-category, .column2 ul.pcols-ls-1 li.product-category { width: 50%; padding: 10px; }}

Thanks

Hi,

No, it’s not possible.

Thanks

Hi,

It is our new design, please update your theme to the latest version 3.6 then you will see the same design.

And also Could you please purchase support extension to get further support? Your 6 months of support period is already expired 6 months ago. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks have a great day

Yes, we are working on the theme update and will release the updated theme very soon in this week.

Thanks