28291 comments found.
Just to say that the moment this theme lost the option of add css classes to everything as it had before V.3, for me it’s kinda unusable… Why did you do that and when it will come back? Thanks
Hi there,
Flatsome 3.0 was fully rebuilt from the ground up and hence some CSS elements were changed. You will need to redo the CSS customizations.
Hi again, I’m sorry but I think the support person misunderstood your question a bit. There should still be possible to add CSS classes to element. What elements are you talking about?
In Flatsome 2 you can add classes to any div, hx, p, etc… but now I can’t find the way to assign css clasess to anything but, AFAIK the buttons. Maybe I am wrong… could you tell me how I add a class, for instance to “Header Main”, “Header Bottom” or just in this [ux_slider label=”home_slider” style=”focus” slide_width=”100%” draggable=”false” parallax=”5” nav_style=”reveal” nav_color=”dark” bullets=”false”].? Maybe in plain text I could just add class=”xclass” but what about doing it into de UX builder like in version 2? Thanks for the reply.
In a slider (UX Builder), I see “ADMIN LABEL” don’t really know what for is, but it’d be a good idea to have an input text area to assign a class to every object.
If you did it in Flatsome 2, you’ll have your own reasons for this lack but would be totally awesome to have this feature. You said that V3 will be more developer friendly… and is not… I work locally, with sublime text, live reload with sass and to always looking up for random classes of objects is slowing down the process a lot.
Please please!!! It’s a 9 theme, with this will be a totally 10 theme!!!
Sorry, my mistake. i didn’t recall that only rows and colums were allowed to have their own class. The thing I really want is what visual composer does, the ability to name every object with its own custom class.
Thanx anyway and hope you’ll do it anytime!
Hi, latest version of flatsome dropped support for woocommerce < 3 ?
I get many errors in cart.php PHP Fatal error: Uncaught Error: Call to undefined method WC_Product_Simple::get_name() in flatsome/woocommerce/cart/cart.php:105
(I bought the theme with my client’s account)
Flatsome 3.3.4 has been optimized for version 3.0. Please update to the latest version of WooCommerce
Hi there, kudos for the great theme! It would be great to know if it’s possible (in the flyout menu) to have only one parent item + subitems opened at a time. Meaning, i have 5 main items and each one has 7-8 subitems. If i click on the parent item (arrow) it shows the subitems but if i click on every main item i end up having 40 visible items. It would be great if click on the second parent item, the first one would close and hide it’s subitems. I hope i explained it well. Thanks in advance!
Hi there,
This is not possible by default. You might need a third party plugin, check out https://wpmegamenu.com/
Ok. Thanks
Hi! Will you be providing regular updates for old Flatsome theme so it is compatible with WooCommerce 3+? v 2.9.9? And if yes – for how long?
Hi there,
Yes, we will be providing support for version 2.x. I am afraid I cannot guarantee a timeframe on how long we will support the version.
Thanks! Can you confirm that the latest 2.x version is compatible with WooCommerce 3+?
Hi,
I have installd ssl to my site but there is an erro of the logo… i have to add https instead of http … the theme dont allow to enter the url can you help me
Hi there,
I have checked our helpdesk and somebody from the team attended to your issue.
Hi! Is there an option in the theme it self for a second language? i really need this option really quick! if not what is the best option in combination with this theme?
Hi there,
You will need a language switcher to achieve this. You can use WPML
Is there a link for Flatsome 2.9.6? I can’t seem to find the Theme Files folder anywhere (using godaddy WPmanaged hosting)
Thanks!
Hi there,
We have Flatsome 2.9.9 which is compatible with WooCommerce Version 3.0. You can get it in All files and documentation folder.
thanks!
Guys, I cannot tell you enough times how great this theme is, really! I do have one request for next update. Please make a popup warning box in the UX builder when clicking the “discard” button. It happens from time to time that I edit my copy in the builder, and I accidentally hit the discard instead of update, and bad luck, all gone!
Hi there, apologies for the trouble.
You can place a feature request for this here https://uxthemes.canny.io/flatsome
Hi, bought product yesterday, UX builder was working fine but today it is just spinning saying ‘Loading Ux Builder’ Can you shed any insight? Thanks
Hi there, thank you for choosing Flatsome.
Please check this out http://docs.uxthemes.com/article/202-missing-customizer-or-ux-builder
Hi, where can I translate the Buttons (Button 1 and Button 2 in the header) etc. with WPML? I can’t find them in the String Translation.
Hi there,
Please see this guide https://wpml.org/documentation/getting-started-guide/translating-theme-options/
Hi, I am working on my site on my localhost and want to make changes using the Wordpress customizer like changing the logo and moving nav items around. I can save it and see it on the localsite but how do I take these saved changes and put them on my live site?
Hi there,
1. Go to Advanced > Backup/ Import on your local site and copy the TRANSFER THEME OPTIONS DATA.
2. Go to Go to Advanced > Backup/ Import on your live site, paste the data your previously copied into TRANSFER THEME OPTIONS DATA and click on import options.
Hi. We can’t edit the product page…i think something is wrong in our configuration but we can’t solve it. To try to edit the page we enter to flatsome -> themeoptions and after this, we enter to shop and product page. Is correct?
We change everything and the page always looks the same. You can see a picture here -> http://es.tinypic.com/r/28atgkk/9
We try to find the page in the wordpress menu “Pages” but we dont find it. There is a product page but is a template and there is a category page but is a template too… We just can modify category product from themeoptions but the product page impossible.. help please 
Ok, finally we solve it. It was my fault…the system status indicates that we have content-single-product obsolete…with the version 1.6.4 instance of 3.0.0. So yesterday we tried to update that template and other 3: cart, product-image and product-thumbnails. I dont know why we have old version…how can we update this php? Is bad if we use 1.6.4 version?
Hi there,
Please update your theme to the latest version 3.3.4 http://docs.uxthemes.com/article/77-how-do-i-update-the-theme
Hey, is it possible to add a search icon to the MOBILE sticky header?
Yes 
It’s possible
One question regarding us trying to setup a staging server with the Flatsome theme. In theory we could create an automated sync for the staging server, but in practice we have failed to do so, because of the theme (because it’s payed, and has some internal checkings). Any manual/automatic changes involving the theme have rendered the site unusable, and we have therefore been using a plugin and a manual setup to do the clone.
Do you have a solution for this? It’s very time consuming using the manual plugin and also with the new releases and all the bugs we have to do this several timers sometimes.
Thank you
Hi Cesar,
Unfortunately, we do not have such an option. Have you tried https://wordpress.org/plugins/wp-staging/
How/Where to change the product “extra” tab? I would like to translate that english stuff like “Custom Bubble” etc etc to german. The strings can not be find in the flatsome theme language file, pls tell me where to find!
Hi there,
WPML allows you to translate the Flatsome admin panel which is not in the language files. Alternatively, you can use the gettext function to translate the strings
in UX-Builder, is it possible to have one image showing across two adjacent areas, like have most of it on a banner and one bit continuing into a banner below? or are images confined entirely to one section of the webpage.
Hi there,
I am afraid this is not possible by default. You will need a bit of customization to achieve this.
Hello UX,
I often used this very awesome theme
For the first time, I have to upgrade a site, do not create a new one. So I’d like to install the program locally, then put it online.
Is there a particular method to follow for a paying theme with purchasecode?
Hi Sarah, you can develop your site locally and then transfer it to your online servers without infringing the license.
Thx
Hi, it seem that the search does not work well, os there a fix on the way?
Hi there,
The search function works well over here. Could you elaborate the issue you are having via support and we’ll check it out.
All my icons disappeared after the latest update.
Hi there, sorry for the trouble.
Please clear your cache and check. If the issue persists, shoot an email via support and we’ll look into it.
hey the search in the header isn’t showing any products when i type,. it says “No products found.” but if i hit enter it goes to the results page and lists the products no problem . help please!
Hi there, sorry for the trouble.
Please send your website’s URL via support and we’ll look into it.
just a dab of trouble here so can you offer some suggestions here? finding answers is really hard sometimes and i just want it done . no need to be sorry mate .. great theme very pleased .
Hi there,
Please ensure that you are running on the latest version of Flatsome 3.3.4. The issue was fixed in Version 3.3
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