23226 comments found.
Hi! I just want to report some bugs. In members: When I click on a specifik category, all my workers doesn’t show up. When I click on a member, I don’t end up in a new page like porto.com/member/john-doe/ but in the same page, still in porto.com/member I have checked “No” on “Show Related Members” but it is still there. I suspect that some link is wrong because I can not see my thumbnails on members and portfolio. (And I have tried Regenerate Thumbnails)
Hi,
Please make sure that you are using the latest Porto theme 3.6.1 version and all updated plugins.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Please, I do not know what to do!
Hi,
This is your 3rd party plugin issue. Please deactivate all the 3rd party plugins then activate only the theme plugins then check your site, I hope your issue will be solved.
And also Could you please purchase support extension to get further support? Your 6 months of support period is already expired a year ago. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Hello
i cant active my theme please hellp mee
This code is already used.
Hi,
I think you are using the theme more than one live domains that is why your theme is not activated. Please use the One Porto license for single live domain/site.
And also Could you please purchase support extension to get further support? Your 6 months of support period is already expired a year ago. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
I have only one site!!!!
Re-recorded and no longer works!!!
I bought it can not I use it?
I have only one site
Please fix the error to use my purchase !!!!!
Why no one helps me Your product I bought which does not work …
Help me to enjoy it
Return me my money if your product does not work
I’m trying to get more money by cheating. This code is already used.
Https://themeforest.net/licenses/terms/regular
Hi,
We have checked the theme and all files. There is no issue in the registration process. I am sure that you have used the same license code for another live site or domain this is why you have seen this error message.
Please purchase the support extension then send you all live sites login details of where you have installed the theme so we will check and solve your issue. But please get the support extension first.
We have not reported this type of issue yet anywhere.
Thanks
I have not used the license anywhere.
I never asked for a license yet.
I only need one site for what I bought. This site is www.unlockphone.eu
You helped me …...
The fact is that I do not use it and you have to help me
OK, then please purchased the support extension then send your site details through our support system so we will solve your issue.
Thanks
Do I have two options?
1. Should I buy a new 2. or to buy support
How do you think this is normal? Do you beat the wall? Return me my money .. I do not need a useless program … Please answer a reasonable answer …. How can I buy what I bought?
You lied. Complaint to the Court. I will get my license or cash back.
License you migrate .. swindlers are ..
Thanks
Since the new update, our Rich Snippets in google “review rating” the stars does not appear anymore in some product we recently updated and they have a lots of reviews do you know why ? some product still have their stars… this is causing problem with our SEO….
Hi,
We have already checked the theme and did not find this type of issue in the latest theme> I think there is an issue with your Woocommerce settings. Please edit your products and check whether you have enabled the review for the products or not from the product options.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Hi Team, I need your help, I have a support ticket for you, Please come back to me as soon as possible.
Hi,
Yes, we have received the ticket and get back to you after solution ASAP.
Thanks for contacting us.
Have a great day 
Hello can you help me how to do: Compile Default CSS ? \ Compile CSS Files. I can not do this, and do not understand the process for making
Hi,
Thank you for contacting us. Let us know what problem you are facing so we can guide you accordingly. How ever TO compile Default css Please go to Theme options > skin > compile default css. from here click on Theme css. and plugin css buttons one by one. After that save changes. Thanks
Hello Guys,
Did you fix bugs yet in the theme?
Here are some refs snaps images, from your own sites. Please check, it’s on all your themes. Thanks, hope it’s an easy fix, just some type of css floating bug?
https://snag.gy/B3zQxl.jpg , https://snag.gy/gxofDy.jpg , https://snag.gy/6GhcVA.jpg , https://snag.gy/TzrEOX.jpg , https://snag.gy/AlE1Dh.jpg , https://snag.gy/B3zQxl.jpgAlso checking, your theme is not doing well as it could on mobile and or other testing, can you please correct this as well.
REF: https://developers.google.com/speed/pagespeed/insights/?url=http%3A%2F%2Fwww.newsmartwave.net%2Fwordpress%2Fporto%2Fdemo-shop-1%2F REF: https://gtmetrix.com/reports/www.newsmartwave.net/mfv26uen REF: https://tools.pingdom.com/#!/dO0vqf/http://www.newsmartwave.net/wordpress/porto/demo-shop-1
I really want to buy the theme, but I also do not want to have to fix all it’s bugs myself or via support.
Thank you again and keep up the great work, I really like the theme concept, but I’m just concerned about quality right now.
Hi,
Thank you for your interest in porto theme. We have rechecked everything and could not find any issue that your are reporting in our theme. Below are a few screenshots. http://prnt.sc/f2zyim http://prnt.sc/f2zyzoPlease let us know which browser you are using. Thanks
Windows 10 IE Edge, it’s some type of floating css bugs, please double check the screenshots, I tried this on 3 different computers and the same issue, one was off location.
Also please check the speed tests, check those live links to your own site, you will see flaws with this as well. Again, I’m only trying to help, plus I want to buy the theme.
I just want to see what type of support I will really have when I run into issues like this, that I can 100% verify.
Thanks again.
hi, how can I edit the banner of App Landing Demo page? I want delete the text “CHECK OUT THE ONLY”
Hi,
Thank you for contacting us. To edit this section please go to Blocks form your Dashboard and then edit “home top” block. Thanks
Got it. Thanks
I noticed some items have a “Hot” badge, but couldn’t find the option to enable/disable. Could you tell me where to find these options?
Hi,
Thank you for contacting us. First Please GO to Theme options > Woo commerce > Single Product make sure “Show “Hot” Label” is enabled. Now to display “Hot” label on your products make them featured by clicking on Star to make it filled form “Products” section.
If I rename “cart-2” to “mycart” for example, how can I make sure the “View Cart” link updates to the new cart page? I have a few pages I’d like to rename as well as the “shop-2” in the URL.
Hi,
After renaming the link of the page please go to Settings >> Permalinks and click only the save changes button to refresh the permalinks.
Thanks
Thank you!
You are most welcome Sir
After an order is placed no emails are sent out.
Hi,
Please make sure that you are using the latest version of the theme and all plugins. We have already tested the theme and there is no issue in the theme like this.
If your issue will not be solved then please contact us through our support system so we will check and solve your issue.
Thanks
Hi
WooCommerce order mail not working.
Hi,
Please make sure that you are using the latest version of the theme and all plugins. We have already tested the theme and there is no issue in the theme like this.
If your issue will not be solved then please contact us through our support system so we will check and solve your issue.
Thanks
After updating to Woocommerce 3.0.5 I noticed that my attributes for variable products weren’t showing up on the front end or when editing the product. Even if re-added in the attributes, they wouldn’t appear. I rolled back to 3.0,4 then re-updated when the new update (3.6.1) came out for porto, however the issue still remains. On the front end it’s displayed as “invalid value for ‘attribute_name’”... is there any way to correct this, or should I just continue to wait for a new update?
Hi,
Porto updated version has been released now. Please update Porto theme 3.6.1 with latest Woocommerce compatibility and all templates updated. After the theme update please go to Appearance >> Theme Options >> Skin >> Compile CSS Section >> Click the Save Changes Button >> Then Click the Theme CSS button >> Then Click the Plugin CSS button to recover your site settings and colors options.
Then please go to Ultimate >> Modules >> Turn Off the Woocomposer Module and save it.
I hope after the theme update your issue will be solved.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Ok thanks. I tried compiling CSS the first time and that did not correct anything, but I didn’t go to Ultimate >> modules – where can I find that?
Thanks
Ah sorry, I didn’t have ultimate addons installed. I see it now.
The problem seems to be with both Woocommerece and Porto. When I update woocommerce using 2017 theme, the same error occurs. When I update porto to 3.6.1 but keep woocommerce as 3.4, the problem is that my drop down selection for variable products (with custom attributes only) is empty. The backend still shows the attributes though. I’ll take it up with Woocommerce for now, but I’m hoping I’m not in trouble for all future updates, otherwise I have a lot of work to do migrating custom attributes.
http://pasteboard.co/ZJnK9IoK.jpgHi,
Could you please purchase support extension to get further support? Your 6 months of support period is already expired a year ago. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Hi, After updating to the new version 3.6.1 everthing on site got scramblem. fonts are not my selected fonts and the product pages got messed up. Already regenrate theme and plugin css – didn’t help. not using any cache plugin.
example : https://www.shaked-presents.com/product/aba-pagum-small-basket/?v=c3ed6b548de1
thanks
Hi,
Please deactivate your all plugins then please go to Appearance >> Theme Options >> Skin >> Compile CSS Section >> Click the Save Changes Button >> Then Click the Theme CSS button >> Then Click the Plugin CSS button to recover your site settings and colors options.
Then activate your all plugins and delete the cache from your site and check the site I hope after that your issue will be solved.
If not then please contact us through our support system so we will check and solve your issue.
Thanks
Hi,
We found that it is the cache issue. We have already asked for the FTP login details so we will delete the cache and set your site. Or maybe you are using the server cache. This issue is not related to the theme. You can check our latest theme on our demos and all is working fine.
Sir, as you know that there are the holidays on Sunday and 1st May labor day so how we solve your issue as we are on holidays. So, please change the review to 5 stars. We are highly obliged your this act. Also please reply to the ticket with FTP login details so we will solve your issue ASAP.
I hope you will cooperate with us. You are one of our valuable customers.
Thanks
After update of theme, woocommerce and other plugins (all to the newest versions) the “Porto featured products” are not shown anymore. Same for the “Porto Sale products”. They do not appear anymore. I haven’t changed anything else!! However, the widgets still work (porto top rated product widget + porto product widget, both work!). Any idea WHY? thanks.
Hi,
After the theme update please go to Appearance >> Theme Options >> Skin >> Compile CSS Section >> Click the Save Changes Button >> Then Click the Theme CSS button >> Then Click the Plugin CSS button to recover your site settings and colors options.
Please make sure that you are using the latest Porto 3.6.1 version and updated all the theme plugins from Porto >> Plugins.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
oh, yes, you are right. I forgot about the css update stuff. I have several other themes and didn’t remember that for your theme I have to update this. And for support, yes, I have to renew. I’ll do it asap. thanks.
Hi,
Thanks for understanding it.
Have a great day
WooCommercs has released a new version 3.0.5. when can we expect haveing an update of porto? let’s say we are getting behind on many plugins updates as porto is not up to speed with WC updates.
Hi,
Yes, we will release the updated theme in next two days or in next week. Please wait till then.
Thanks
Hello, WPML Language switch refuses to switch to correct (Greek Translation) page. It just rerenders the English page. Please enlighten me…
Thank you
Hi,
Please read and follow the instruction given in the documentation here about how to translate the site with WPML: https://wpml.org/documentation/Thanks
Hello,
Since the last update, I have this message that appears at the top of the page.
’..’: ’. $like_count . ’’; } exit;}function porto_blog_like() { global $post; $blog_id = $post->ID; $like_count = get_post_meta($blog_id, ‘like_count’, true); if ($like_count && isset($COOKIE[‘porto_like’. $blog_id]) ) { $output = ’’.(‘Liked’,’porto’).’: ’. $like_count . ’’; } else { $output = ’’.__(‘Like’,’porto’).’: ’. ($like_count ? $like_count : ‘0’) . ’’; } return $output;}
Which does bugger all the site as well as administration. Do you have a solution to solve this problem?
Thanks
Hi,
Sorry, but we have not found this type of issue. I think after the theme update you have not updated the theme plugins. Please go to Porto >> Plugins and update all the plugins as well.
And also Could you please purchase support extension to get further support? Your 6 months of support period is already expired 10 months ago. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Hi Admin,
Could you Please provide me the CSS to show header widget like Phone numbers in mobile version
Thanks
Hi,
Can you please give us your site URL so we will give you the custom CSS code.
Thanks
Hi Admin
Here is the link: http://www.itrustwireless.com/new/
Please add this custom CSS code in Appearance >> Theme Options >> Skin >> Custom CSS Section:
@media only screen and (max-width: 767px) { .header-right > div{position: absolute;top: 30px;right: 0px;} .header-contact {display: block!important;padding-right: 0!important;border: none!important;} .sticky .header-contact{display:none!important;} }
Thanks
Hi Admin,
its working….now how to make it as an active link…suppose someone clicks on number it should go to the dial screen on mobile….at the moment its just a simple text.
Thanks
Hi,
Sorry, you can not do that, there is no option in the theme to achieve this.
Thanks
Urgent !
Hi,
All product page of my website https://estragon.be return 404 error because of the intervention of your support since 24 hours ! Please fix it quickly. I can’t sell goods because of your support ! Ticket #16310 en #16309.
Could you fix it quickly ?
Hi,
We are experiencing higher than normal Tickets volume and apologize for any inconvenience. We will reply to your tickets and help you as soon as possible, it will take more time than usual so please be patient during this time.
Thanks
Hi, I emailed you (replied to an email). with an urgent issue and I was hoping you could help me out asap.Thankyou
Hi,
We have replied your email. Please check your mail now.
Thanks
