23226 comments found.
How do I translate the theme of Porto completely? After modifying the translation file, I noticed that only part of the theme has been translated.
Hi,
If you want to translate the whole Porto theme then you have to translate the theme’s default languages files into your language. You can find these files inside wp-content/themes/porto/languages folder en_GB.po and .mo files.
If you are not able to do that then please give us WP admin and FTP login details of your site and hosting through our support system so we will do it for you.
Thanks
Hi,
I have a problem with the Variations in the Admin Panel.
After the update to WC 3.0.5 and Porto 3.6.1 I can no longer edit the Variations of a product. When I click the button Variations it keeps on loading with a spinning icon.
I have found that if I deactivate Visual Composer I can edit the variations.
My version of Visual Composer is 5.1.1 and updated via the Porto Theme Options.
According to the internet, I’m not the only one with this problem.
Please help me to fix this problem.
Thanks
Hi,
Please go to Ultimate >> Modules >> Turn Off the Woocomposer Module >> Save it. I hope your issue will be solved and not deactivate the Visual Composer Plugin.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Hi,
Thanks and I have renewed support.
I tried this a few minutes ago but it seems that I can’t save this settings. It seems that the button Save Changes is not working.
Hi,
I have always made this modification to the “content-product_cat.php” file to get the Category text under de Category Image. See this topic: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399/comments?page=79&filter=all#comment_11833581The “content-product_cat.php” file is version 2.5.2 with the above modification.
With the updates to WC 3.0.5 and Porto 3.6.1 there is also a new “content-product_cat.php” file 2.6.1
How can I do the above modification in this new file? I tried it several times but with no luck.
Please help me to fix this problem.
Thanks
Hi,
Please replace the code of wp-content/themes/porto/woocommerce/content-product-cat.php with the code given in this file: https://www.dropbox.com/s/ck8vox80pa3dg7a/content-product_cat.php?dl=0And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Hi,
Thanks and I have renewed support.
Unfortunately this code does not work well. I have now only category pictures and I can’t click anymore on the category’s .
Also, the text under the category’s is not showing up.
See this link: http://bit.ly/1OKawaEHi,
Thanks for purchasing the support extension. Can you please contact us through our support system so we will solve your issue.
Thanks
HI. I get http error 500 on wp-admin. Web Error Log (direct admin) show “PHP Parse error: syntax error, unexpected end of file in */public_html/wp-content/plugins/porto-shortcodes/shortcodes/porto_schedule_timeline_container.php on line 1” I try reupload lasted version theme on ftp. It not solve problem. Thank you.
Hi,
I found that it is the plugin issue. Can you please delete the Porto Shortcode plugin and install it after the theme update. I am sure your issue will be solved. Please make sure that you are using the latest version of the PHP 7.0.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Hello. I did not have time to buy a template at a discount. While the card was replenished, your stock stopped. Previously I bought the template “Porto – Responsive HTML5 Template”, I liked it very much, I enjoy it with pleasure. Now I wanted to try this template on WordPress “Porto | Responsive WordPress + eCommerce Theme” with all its functionality, but did not have time. Help or assist with my question please. Thank you in advance. With respect to you.
Hi,
First of all thanks for showing interest and liking the Porto theme.
The discount offer has been ended yesterday and you miss the sale offer period. If you will buy the Porto WP theme then you have to purchase it in full payment $59.
Thanks
Hi. This is all clear. As a client, I count on loyalty and would like to take advantage of the discount. To continue to enjoy using your products. From the point of view of business, it would be correct if I as a customer have already bought your goods earlier, give me the opportunity to buy another product at a discount. If the system notified that there are discounts, I would buy in the first hour, because I wait for this template for a long time already (and so it turns out I have to go every hour and wipe, whether there is a discount and whether not, without getting up from the chair all my life). I ask to give the chance to buy a template at a discount. With respect to you.
Hi,
Sorry, but sale offer is no more. We respect you people but we have to follow the policy and limitations.
Thanks
I bought the theme a while back and installed it now, While registration in Admin Panel it says the code is already used. I am using it for only one domain. Why is it showing like this? Can you please look into this? I also created a ticket regarding this at SW #16852. Hope to get this solved soon.
Hi,
Ok, thanks for contacting us. Our support team will check your issue and reply with a solution ASAP.
Thanks
Hi. I get the error: 500 everytime I make changes to my website (using wordpress), I contacted hostgator, they say the problem is with the Theme: “Premature end of script headers: themes.php, referer: bigelephantplay.com/wp-admin/themes.php?page=porto_settings” There is some kind of coding error in the themes file. The server can’t provide any more specificity.
I hope you can update porto theme soon.
Thank you!
Hi,
We have already checked the theme and did not find this type of issue. Can you please send your site login details through our support system so we will check and solve your issue.
Thanks
I need to know if this theme will work for me before I purchase. Or it will be a waste of time and money.
The problem I am having is with the new Woocommerce image gallery set up. For many of my products I have several images, up to 9 and the images vary greatly in height and width. But I need the gallery thumbs to all be the same size. Right now with the Mystile theme, my smaller product thumbs (below the main product image) vary in display size and looks terrible. I’ve even regenerated thumbs.
Will your theme handle my images correctly? Is there a way to verify this?
Thank you.
Hi,
First of all thanks for showing interest in the Porto theme.
Yes, our theme will handle your images and show the same size on the shop page and thumbnails. You can check our any demo site and you will see that we have added the different size images but they all are showing in the same size: http://www.newsmartwave.net/wordpress/porto/demo-shop-4/Thanks
I installed the last update of the theme Porto and did not work, if I put the theme “Twenty Twelve” works perfectly https://www.arthub.com.br/wp-content/uploads/2017/05/captura.png
Fatal error: Call to a member function get_price_html() on a non-object in /home/arthubco/public_html/wp-content/plugins/woocommerce/templates/loop/price.php on line 24
Please make sure that you are using the latest version of PHP and your Woocommerce database has been updated.
OR
Check your site after deactivating all the 3rd party plugins you have installed in the site.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
If I make the payment, do you solve this problem?
Yes, sure we are always here for your help and support.
Thanks
Hello,
Since version 3.6, as soon as I activate the theme I can not do anything any more, I am blocked.
The problem would come from the …/porto/inc/functions/content_type/blog_like.php
Screenshot : http://prnt.sc/f3oq3l
Thanks
Hi,
I found that your theme is not uploaded properly and during uploading of the theme this blog_like.php file has been crashed. Please re-upload the theme via CPanel or use the WP admin to update the theme. I hope you will not find this issue again.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
I have purchased the theme a while back and it was all great. I am implementing a new membership site for the customer. Uploading videos (hosting in wordpress) and inserting them into the pages, results in perfect working order on desktop. Soon as the page opens on a mobile device (iPhone specifically) it causes “Safari Cannot open the page because the network connection was lost” and the site goes down on all platforms for 5 mins.
Hi,
It seems the server issue. Please make sure that you have set the server settings according to the theme requirements: http://newsmartwave.net/wordpress/porto/documentation/#installAnd also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
It is not a server issue as the server settings meet and surpass your requirements. This is a code issue within your theme. The page takes 12 seconds to render on iPhone 4G LTE but only 1 second on desktop on slower wifi.
Why should i purchase support which MAY result in a fix, for the same price i can buy a newer theme?
I have the latest version of the theme set up also. This is ridiculous
Please purchase the support extension then we will check and solve your issue. Without support extension sorry to say that we are not able to help you it’s violation of the policy. I hope you will understand it and cooperate with us.
Thanks
Hey guys I have version 3.4 installed and loving it, but it is now old and in need of updating. Can you please confirm that all of the bugs have been ironed out with the latest woocommerce before I attempt an update to a store with hundreds of products and is in fact live. Thanks in advance
Hi,
Yes, we have solved all woocommerce issues and updated all the Woocommerce templates in our latest theme. Please take the backup of your site and proceed to update the theme and site.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
I just spent the last 4 hours of so attempting to do the update. The wordpress/porto/wocoomerce/plugins are all the latest incarnations and everything seemed to work well until I got to the message in the backend regarding updating the database. I grabbed some screenshots of what is currently happening in the variable products (trying to edit) which just sit there with a spinning wheel (http://www.socio.ca/porto1.jpg), so I can’t edit this and yes, I disabled the woocomposer in the ultimate, but to no avail.. The woocomerce settings screen just as it appears (http://www.socio.ca/porto2.jpg) and then after it fully loads.(http://www.socio.ca/porto3.jpg). I realize I will have to renew my support, but just wanted to give you a head’s up as I would love for this to be fixed and I don’t want to waste any more time on a live site, to only have to restore a previous version again. I ave had no real issues in the past doing these updates, but this one is a real headache. I am going to restore to a previous version so at least the site is working as it was before. Any constructive suggestions would be most appreciated.
Hi,
Actually, all these issues have been fixed in our latest theme Porto 3.6.1 version. I think you have not properly updated the theme and all plugins. Please purchase the support extension then send your site login details through our support system then we will all update for you.
Thanks
Hi I want to decrease title of all products please tell me how to do? here is screenshot
http://prntscr.com/f3j9oxHi,
Have you purchased the theme? If yes, then please contact us through your theme purchased account to get the free support of the theme.
Thanks
Hi can you please check screenshot i have updated demo but search bar is not working properly
https://prnt.sc/xkb2tyHello, @mehar_junaid,
Please go to Porto >> Theme Options >> Skin >> Custom CSS and comment out the Code as showing in this screenshot: https://postimg.cc/zyJZGPd8 and check back your site after removing the browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/09/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
How do I change the text in the dropdown cart to Swedish
I have Loco translate but I cant find where?
Hi,
If you want to translate these words and other English words then you have to translate the theme’s default languages files into your language. You can find these files inside wp-content/themes/porto/languages folder en_GB.po and .mo files.
If you are not able to do that then please give us WP admin and FTP login details of your site and hosting through our support system so we will do it for you.
Thanks
Hello. Products with variations do not work with me. Please, help me.
Hi,
Please make sure that you are using the latest version of the theme and all plugins.
IF yes, then please go to Ultimate >> Modules >> Turn Off the Woocomposer Module >> then check your site.
Thanks
Thanks, get it. But there is also a product error in the categories – image / https://fashionsko.bg/wp-content/uploads/2017/05/kj.png Please help.
Hi,
I think it’s your cache issue. I have checked your site but did not find this type of issue. Please check your site after removing the browser and site cache.
Thanks
The store is in the process of launching, but this problem creates glitches. Variable products work (stop WooComposer module), but the product category becomes a problem – see https://fashionsko.bg/k/womens/bluzi/
Hi,
Please go to Appearance >> Theme Options >> Skin >> Compile CSS Section >> Click the Save Changes Button >> Then Click the Theme CSS button >> Then Click the Plugin CSS button to recover your site settings and colors options.
I hope after that your issue will be solved if not then please send your site login details through our support system so we will check and solve the issue.
Thanks
What is your support system? Give me a direct link. Thank you.
Thanks
Ok. Thank you
Two questions in mobile is it possible to get 2 product colums insted of just 1 big?
1. Like on desktop we can change how many colums we want but i don’t find this option for mobile layout. Cant i be done with CSS maybe?
2. How to change the Search Text in menu right now it says Search but i want to change it to a custom text.
Hi,
1. Sorry to say that there is no option in the theme to show the 2 products on the mobile, you can not do that.
2. If you want to translate this search word and other English words then you have to translate the theme’s default languages files into your language. You can find these files inside wp-content/themes/porto/languages folder en_GB.po and .mo files.
Thanks
I’m having a problem with my store. I installed a demo, and I already have some products installed, but the images of the products are unconfigured. how can I solve? link: allloja.com
Hi,
Pease go to Appearance >> Theme Options >> Skin >> Compile CSS Section >> Click the Save Changes Button >> Then Click the Theme CSS button >> Then Click the Plugin CSS button to recover your site settings and colors options.
I hope after that your issue will be solved. If not then please contact us through our support system so we will solve your issue.
Thanks
I have updated Porto 3.6.1 and now I need WPBakery Visual Composer 5.1.1. Please give me a download link.
Hi,
We have already added the updated plugin inside the latest Porto 3.6.1 version. Please go to Porto >> Plugins and click the update button on the Visual Composer Plugin.
OR
Important: Before update this plugin, you should delete this plugin in Plugins on admin sidebar.
- Please go Plugins on admin sidebar.
- Please select WPBackery Visual Composer plugin.
- Please deactivate.
- Please delete.
- Please go Appearance > Install Plugins on admin sidebar.
- Please select WPBackery Visual Composer plugin.
- Please install.
- Please activate.
Hello, after I go to themes -> upload theme, the theme seems to be uploading but after it has finished (100%) I get this error: OOPS! THAT PAGE CAN’T BE FOUND.
It looks like nothing was found at this location. Maybe try a search?
How can I install the theme?
Even if i upload with FTP i get This page isn’t working
www..com is currently unable to handle this request. HTTP ERROR 500
No one helps ?
After some time I succesfuly installed trough FTP
Sounds Great! that your issue has been solved. Please use the CPanel always for safe side to upload the theme.
OR
Please read and follow the instructions given in the theme documentation here about the theme installation and update: http://newsmartwave.net/wordpress/porto/documentation/#install http://newsmartwave.net/wordpress/porto/documentation/#updateThanks
Hi
We have the same issue as jpsnyper above.
Our attributes isnt working, we can only show one variable or we get “invalid value for ‘attribute_name’”
Please help asap
Please help!
Hi,
Please make sure that you are using the latest Porto 3.6.1 version of the theme and all updated plugins.
If yes, then please contact us through our support system so we will check and solve your issue.
Thanks
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