23226 comments found.
Woocommerce 3.0.6 ?
Will there be problems with woocommerce 3.0.6 and Porto 3.6.1? I don’t want to update if the templates are outdated.
Thanks
Hi,
Yes, we are working on the theme and template update and will release the updated theme compatible with Woocommerce 3.0.6 so please wait till then. We will release the theme by end of this week.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
hello, could you help me please I have this code that appear at the top of my website after updated.
Warning: array_key_exists() expects parameter 2 to be array, string given in /home2/leben/public_html/wp-content/plugins/yith-woocommerce-wishlist/includes/class.yith-wcwl.php on line 1156
Hi,
Please make sure that you have updated the theme properly and also update all the plugins as well. This issue is related to the plugin not with the theme. I hope after the plugin update your issue will be solved. Please use the Porto 3.6.1 version on your site.
Thanks
I updated my theme, still the same thing…
Hi,
Can you please contact us through our support system with your site login details so we will debug your site and solve the issue. We have already checked the theme and did not find this type of issue so we have to debug your site first then we will tell you the solution.
Thanks
ok, I clicked the linked you sent me and I entered the license code they have said me that I will receive an email. But until now I don’t receive any feedback.
Hi,
Can you please send me your purchase code to this email: newsmartwave@gmail.com with the username so I will create an account for you on our support system and will send you the login details to your email.
Thanks
I sent the information to the email
I have created the account and sent you email with login details. Please check email.
Thanks
I don’t know what’s happened, I was checking the website and I see everything is correct now…
Thank you
Sounds Great!
Thanks for contacting us.
Have a great weekend 
Hi! I imported the dark theme but i want to change the color of buttons and background… i tried with theme options but i dont see the change.. how do i do that
Hi,
Please go to Theme Options >> Skin >> Compile CSS section >> Select the Background Type as Dark >> Click the Save Changes Button >> Then Click the Theme CSS button >> Then Click the Plugin CSS button to compile your site settings and colors options.
Thanks
I have Tablepress installed and I make use of images inside a table. When I click an image I get it full screen in a new page.
I know that there a lightboxes and other boxes to install and to cover this problem.
I’m not the person who is going to install all sorts of lightboxes plugins until I find a working one. This Porto theme has also a box on board.
Can you give me the HTML code what I can use to fix this problem? (something with “rel=… “ )
Thanks
Hi,
Thanks for your support but I can’t get it to work.
I just need a simple box when a user clicks on an image. Not to a new page.
Please take a look at this page: https://goo.gl/h1u9MVI have now this code in a table cell:
<a href="http://www.myside.com/wp-content/uploads/2017/05/Penguins.jpg" data-lightbox="image-1" data-title="My caption"><img src="http://www.myside.com/wp-content/uploads/2017/05/Penguins-300x225.jpg" alt="" width="300" height="225" class="aligncenter size-medium wp-image-1441" /></a>
Thanks.
ADD: Just like the Porto Theme has with pictures.
Hi,
Please use the Single Image VC element on the page instead of this code.
1. Please Add the Single Image VC element
2. Select the Onclick option as Link to Large Image. http://prntscr.com/f74tnv
3. Then in Porto Options >> Select the Light Box Option. http://prntscr.com/f74ulk
Thanks
Hi,
Thanks! It works great.
Most Welcome
If you do not mind, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.
Thanks for contacting us.
Have a geat Weekend
this grid list is a bug?
Hi,
This is not the bug. Your CSS files are not loaded properly. please go to Appearance >> Theme Options >> Skin >> Compile CSS Section >> Click the Save Changes Button >> Then Click the Theme CSS button >> Then Click the Plugin CSS button to recover your site settings and colors options.
I hope after that your issue will be solved.
Thanks
Hello, In theme settings can’t change the theme menu colors (text and background)/ skin color does not change also if i try to change it.
I disabled the childtheme cause I thought its because of that… but did not change anything.
Also the rounded corners wont work for the search form, even when i change it in custom css in theme settings under skin.
Please advise.
Hi,
I think that it’s the permission issue. Your server did not give permission to add/save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file into your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
I uninstalled WordPress and had to install again, to start over from scratch, but the product license says it has already been used. It’s the same website address. Allloja.com. There is no other site that uses the same license! How do I fix this error?
Hi,
Can you please contact us through our support system so we will check and solve your issue. Actually, when you have registered the site once then the same purchase code will not accept. Please send us your purchase code through our support system then we will reset your code and then you will be able to use it again.
Thanks
Hello, how can I hide content for logged on user?
Hi,
Sorry, I did not understand your question properly. Can you please share the screenshot which content you want to hide when the user logged on the site.
Thanks
hi, i ned content only for member ( if ( is_user_logged_in() ....) ... Howto?
Hi,
Please try these plugins: https://wordpress.org/plugins/restrict-content/ https://wordpress.org/plugins/only-for-registered-users/ https://wordpress.org/plugins/user-specific-content/I hope you will get the desired result.
Thanks
Hi again
After the latest updates things in cart and checkout are now in English and it all used to be in Swedish.
I have checked both woocommerce and poto with Loco translate and all related words are translated in woocommerce to swedish, can you help?
Kind regards Jens
Hi,
Yes, we have updated the theme default language files en_GB.po and en_GB.mo files. Please use the latest files and translate them into your language then upload them to wp-content/themes/porto/language folder then your issue will be solved. Or you can download the Swedish language file from this link: https://www.dropbox.com/s/z9zkzm8ypdm9ljz/sv_SE.zip?dl=0
Thanks
After downloading them what do I do ?
Please upload them to wp-content/themes/porto/language folder then check your site after removing the browser cache.
Thanks
Hello I had a series of problems with your template, I detail below:
- Every time I try to install the child theme in any of the versions (3.4, 3.5, 3.6 …) everything goes well except from the middle of the page that everything duplicates the footer breaking the design … that would be due ? I have not installed any son theme since I did not even need to make big modifications to css, only modify to taste the demo loaded by default removing or adding elements …
- With the new update of woocommerce 3.0 the template that had installed in version 3.4 I lost some translations in the code that I had done since locotranslate could not find how to make them, I speak of the registration form of New Customers and a small text, from the Plugin did not find that translation I had to do it from the file form.php … That’s the least because it would make it easy what worries me that it changes the design of the size of the title of the product that was previously a h3 and now a h2, which makes break the structure … I have tried to update only the woocommerce plugin and after viewing the system state the obsolete pages, try to replace the pages copied from the general plugin folder to the theme plugin folder, I do not know if it is correct since when I get to a file Orders Php the server gives me an error and does not work ….
I would appreciate if I could indicate the way to update having version 3.4 without losing changes as well as to tell me why it misprints the child theme …
Thank you very much in advance, greetings.
Hi,
Can you please give us WP admin and CPanel login details through our support system so we will update the theme and all plugins on your site.
Thanks
Report an error when theme.js is loaded and working with woocommerce. “Empty string passed to getElementById().” The official demo also have this issue, http://www.newsmartwave.net/wordpress/porto/demo-shop-4/. Please look into it and fix it ,thanks
Hi,
We have already checked the theme and there is no issue found like this. Can you please share the screenshot where you have seen this empty string?
And also Could you please purchase support extension to get further support? Your 6 months of support period is already expired a year ago. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Report an error when theme.js is loaded. “Empty string passed to getElementById().”
Hi,
We have already checked the theme and there is no issue found like this. Can you please share the screenshot where you have seen this empty string?
And also Could you please purchase support extension to get further support? Your 6 months of support period is already expired a year ago. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
After upgrade, I started getting this error: Fatal error: Call to undefined function phpadd_action() in /home4/ekiiiilz/public_html/shop/wp-content/themes/newek/inc/functions/content_type/blog_like.php on line 1
Hi,
Please upload the theme again via CPanel. Please download the fresh copy of the theme from ThemeForest then upload the theme files via CPanel then this issue will be solved. This issue appears only when you are uploading the theme via FTP and when the connection break during the uploading it crash the theme file and then site give this error. Please upload the theme again via CPanel.
And also Could you please purchase support extension to get further support? Your 6 months of support period is already expired a year ago. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Hi! I am thinking to purchase your theme for one of my shop website project, as the theme looks good. But I found in your demos that the Color & Size options are available only on “Additional Tab” while I will need to put these options in front of Product so that my visitor/customer can select the Color & Size option. Please let me know if it is possible so that I can make my decision accordingly.
Thanks
Hi,
First of all thanks for liking and showing the interest in the Porto theme.
Yes, it is very much possible. You can easily do it by making the products as the variable product. You can check the variable product here: http://www.newsmartwave.net/wordpress/porto/demo-shop-4/product/baseball/Thanks
Today I am installing your theme in a clean Wordpress. I was able to install the theme, but when trying to install required plugins after I click the “Registration page” link that takes me to /wp-admin/admin.php?page=product-registration , I am getting this error: “Sorry, you are not allowed to access this page.”
I tried in 2 different servers and got the same error.
Can you please give me a hint on how to avoid this? Thanks
Camilo S.
Hi,
We have not reported this type of issue yet anywhere. I think there is an issue with the theme installation. Please re-install the theme and upload the theme files again, I hope your issue will be solved.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
People keep telling you about this problem and your reply is they didn’t upload the theme correctly. I uploaded it via FTP, is this wrong?
We managed to install it via cpanel, but Visual Composer takes forever and it doesn’t install.
Hi,
Please check the server settings and theme requirements here: http://newsmartwave.net/wordpress/porto/documentation/#installThanks
The limits have been set to even higher values, but we just can’t save a menu.
Hi,
Please deactivate your all installed 3rd party plugins and then check the site with only theme’s plugin active or please make sure that you are using the latest version of PHP 5.6 or greater.
Thanks
There are no other plugins activated, just the theme’s plugins.
Hi,
I have created the user account on our support system now you can log in to our support system easily. I have sent the login details to your email.
Thanks
We have the same problem as some other users. We’re getting 500 error and this is in error_log file: porto/inc/functions/content_type/blog_like.php on line 1
Hi,
This is the common issue and this error comes after the file crash during the uploading of the theme files. Please upload your theme via CPanle after deleting the old theme then this will not happen again.
If your issue not solved then please send us your site login details through our support system so we will install the theme on your site.
Thanks
When porto is active, menu is not being saved. We tried with Twentyseventeen and it was saved in seconds.
We signed up to your support and never got the confirmation email
Thanks
We have sent the email and we haven’t received a reply yet!
Hello?
We’re THIS close to asking for a refund… like 12 hours close
I have created the account for you and emailed you the login details, now you can access the support system easily.
Thanks and sorry for the delay.
i registered to support but no confirmation email was send to me.. i send a email to newsmartwave but still waiting for answer
Can you please share your email ID from which you have sent us the email to newsmartwave.
Thanks
This is very not professional… how can you ask me that… share YOUR email and i will send a message from my email
Thanks
I sent the email 1 ago but still no response… pls check it out
Hi,
Sorry for the delay. We have created the account for you and sent the login details through the email. Please check Email.
Thanks
I can not install my license, says it has already been used. How do I activate?
Hi,
It means that you have already used the purchase code on the other site or domain that is why you have found this error on your site. You can use the purchase code only a single site and domain not more than 1.
All ThemeForest products allow One license for each domain on which you will install the theme (sub-domains or multisite installation does not matter though).
So regardless of the number of clients, license works with the number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that etc… These are license usage policy of ThemeForest (and we have no control on this), you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/new There is no unlimited usage license.Thank you
Hi
Is the Ultimate Addons for Visual Composer version 3.16.11 and Slider Revolution 5.4 in the latest downloadble package?
Jens
Hi,
No, we have not updated these plugin yet, we will update these both plugins in our next theme update which will release by the end of this week or so.Please wait till then.
Thanks
