8582 comments found.
Is the theme that is on https://theme.co/x/ available ? I love that menu
Hi There,
That is our beloved X powering that page 
The Ethos 03 demo was created to recreate the look of that page.
Cheers!
Well so that template is not one of the pre-sets, sadly.
Yes it is, that is what the Ethos 03 demo is for – to help you recreate that look if you like it.
Hi, I absolutely love your theme. Some pre-purchase questions though. Does the theme enables banner space on the side? And are there any live preview pages to suggest where we can place the banners for advertisements?
Hi There,
Thank-you for the kind words! While there is no dedicated space for banners, you can easily add banners just about anywhere you want.
Cheers!
Hello,
How many websites can I use with one license?
Thank you
Hi There,
Each license is for a single use so if you wanted to use X on say 3 sites you would simply purchase 3 regular licenses. Let us know if you need anything further!
Hello, how are you? I am a developer of a wordpress plugin and I have a client who is reporting that I am incompatible with this theme. How can I do to test?
Hi. Has conrerstone a revision posibility? thanks for answer
Hi There,
You can find the most recent “Stability Release” on the dashboard of your Themeco account.
Cheers!
Hi. sorry I don’t understand your answer. My question was if cornerstone has the revision posibility (back and forth) like wordpress
Oh my apologies. No, there is no built in revision history in Cornerstone at this time.
Cheers!
Hello,
As a freelancer I’d like to use your theme in my clients but I don’t understand exactly when I need an Extend license. Can you give me an concrete example? My services are: build the website, maintenance and teach them how work with the backoffice.
Thanks
Hi There,
A regular license should be sufficient for that. So for example if you were going to build 3 client sites with X, you would simply purchase 3 regular licenses.
Cheers!
Hi I am trying to add an id to the breadcrumb (for anchor link) – Where can I add this? I am using Integrity. Thank you.
Hi There,
A member of our development team would be happy to take a look. All support requests are handled on the support page of your Themeco account, and if you haven’t registered for access yet you can do so here.
Cheers!
Thank you!
You’re most welcome!
Hello. I have purchased another license. I had no problems with loading it on the 1st site but the new site I am trying to load it on I keep getting an error “Internal Server Error” on a fresh install of wordpress. Any suggestions?
I figured it out. The problem was that they had a Windows server so we switched it to Linux and everything is working fine now.
Awesome, sounds great!
hello ,, is the Slider Revolution plugin payed for this ? because its not activated in my website … and if it needs SN how can i activate it , thanks
Hi There,
You do not need to validate the plugin as we provide all updates as they are made available plus support.
Cheers!
hi still not activated .. i tried to put the code from the text file ..i got message says . ooops wrong purchase code .. any idea how to make it work with all functions ?
Hey There,
As outlined you only need to validate X as we provide you with the updates and support for our bundled plugins. There is no need to validate the individual plugins.
i didnt get it … then what should i do to activate the ( Slider Revolution) ?? by steps plz
You do not need to validate it, so there are no steps to do so. Your X purchase code does not validate it as we will send updates directly as they are released from the plugin developer.
Hi. Theme X looks awesome. I am a web designer who would like to eventually use your tool for a number of planned web sites. I would like to find out a few things before I purchase it. * If I buy and register theme X for a client, but he does not end up liking things, can I use the theme for a different site instead? * I am very interested in your Pro product, but generally like to wait some time before trying something that just came out to make sure unanticipated bugs get worked out. If I want to switch to Pro later, can I still pay the difference in price from what I pay for X to get Pro? Regardless of if I need to buy a different license to get Pro, if I design a site with X, can I smoothly transition to Pro or will a lot of the settings need to be redone? Thanks so much! Jennifer
Hello, Can I use the license in a local environment and when I finished the website, put it in a live site?
If I instead use a staging site locally can I use it in a test domain (maybe with password) just to show the progress to someone? And after finished it can I migrate for the main domain?
Thanks!
Yes, indeed! We even provide a way for you to validate both environments (a production and development environment) on the license page of your Themeco account.
Thanks!!! Last question: I thought That the conversion to Pro was free or I must pay the $36 more?
Thank you very much for your help. I think I just purchased the best theme!
Other question: “Add Production” link do you mean the main site? Can I add only the development link for now?
No, the conversion was only free if you had purchased prior to the release of Pro. And yes, you can add just a development environment for now if you’d like – all done on your Themeco license page.
Pre-Sales question: I was amazed to see that your theme ships with the Envira gallery. As I’m using Lightroom to edit my images I would like to export them directly with the Lightroom plugin which is available from Envira. I would assume that this plugin isn’t available with your bundle but would I need to buy another full license from Envira just to get that plugin?
Thanks for your support on this!
Cheers,
quicky
Hi Quicky,
That is correct. We provide the base tool, however those addons would need to be purchased directly if you would like to use them.
Cheers!
Google fonts not working.
Buy a template in themeforest and buy it because I liked this http://preview.themeforest.net/item/x-the-theme/full_screen_preview/5871901?_ga=2.266792779.412604899.1494872579-699485227.1490869293 and in the demos I do not see it, me I would like to know how I can get it or see it
Hi There,
The Ethos 03 demo would be your best bet as that was created to recreate the look of our sales page. This article walks you through the process of setting up the video header.
Cheers!
How can I remove the etho3 logo, and just leave the menu, and that the menu is above the full-screen image. As in this http://preview.themeforest.net/item/x-the-theme/full_screen_preview/5871901?_ga=2.266792779.412604899.1494872579-699485227.1490869293
May be you should remove OFF word!
https://help.market.envato.com/hc/en-us/articles/115001466466-Discount-Promotional-Pricing-GuidelinesHi There,
That is an Envato help article, so you would need to contact them.
Cheers!
I purchased it 4 days ago. I think the official support no longer works, nowadays. I purchased the theme because I wanted support. But as of now I have gotten one reply in almost 4 days. This is not what I expected. I am disappointed. I also contacted on facebook regarding this, no reply.
Hi There,
A faster reply was delayed because you continued to “bump” your support thread (sending in a subsequent reply before hearing from our staff). Every time you do this it resets your ticket to the back of the line as questions are answered in the order received. We also have a warning against doing that when you submit a ticket, so in the future please wait for our staff to reply before sending a follow up question or comment.
Cheers!
Hey There,
I’ve taken a look at your tickets and your oldest ticket is 14 hours old (we count age by the last activity of the ticket). Since you’ve replied twice to that one ticket it got bounced back in the queue. Hope that clarifies the situation and we are looking forward helping you out as soon as possible with your support request.
Let me know when you decide to add favicon upload functionality like every other theme ad I’ll consider purchasing a second licence. I don’t understand why you guys don’t do something as simple as this. Surely the feedback on your forum is enough to warrant such a simple thing. Your theme is great, don’t get me wrong. But to drop the ball on something as simple as this is really REALLY disappointing. How about a button on your customizer that says UPLOAD Favicon (16×16 png)? Select file, upload and DONE! No generating ico and pasting urls. It’s 2017 for god’s sake!!!
Hi There,
This feature has been built into the theme since January, 2014 and can be accessed in Theme Options > Site Icons.
Cheers!
It may be a feature but it’s a really poor one. It’s antiquated and outdated compared to the overwhelming majority of other themes here. You haven’t listened to user feedback and the response you have provided is nothing short of patronizing. I will NOT be purchasing your theme!
It has worked well for our customers for years and serves the exact purpose you incorrectly said we don’t have.
We wish you all the best!
Hoew about you read your own forum and actually LISTEN to user feedback https://theme.co/apex/forums/topic/how-do-i-set-my-favicon/
We do which is why we added it over 3 years ago and explained on that thread (from 2014) why we did it that way.
Take care!
Again, you DO NOT LISTEN to user feedback. Look at the comments on your own forum. The majority of users do not understand why you don’t make this a simple process like every other theme on the market. I advise all potential purchasers to read the forum link. I’m done. If this is how you serve customers I am taking my business elsewhere. Over and out!
It is as simple as adding a URL and we did it this way for reasons that go BEYOND just adding a favicon. We don’t make feature decisions because other products do it that way – we look for ways to address what at times are competing needs in the best way.
Most users add a favicon on their own as it is very easy to do without a theme setting required. The problem is that you are first saying we don’t have a feature (when we do) then secondly using an old thread where people asked (and we explained) why we do it that way to somehow make it out that we don’t listen to people.
We encourage anyone to read that thread in its entirety and any other of the over 100,000 support threads to see how we handle customer support and feedback.
The problem is that you do not actually READ feedback. The fact you have a feature is not in dispute. It is the way this featured is executed – that is the problem.
Once again, we have implemented it that way for a reason.
Is it easy to make the theme RTL?
Hi There,
Our theme is fully translation ready and can be used with RTL.
Cheers!
Hello! My client bought this theme and I am using it to develop their website. Everything seems to be working great, but I can not figure out how to adjust the portfolio item page layout. By default, it shows the big image, and text description underneath. I need to have this text area moved to the right of the main image (above the social sharing icons).
I am sure this is possible. Please let m know your thoughts on how to accomplish this so I can wrap up this project.
Thanks!
