163 comments found.
Hello,
I have requested a support under Ticket No #TF508879. Please Help
Thanks
Hello Safa, Thanks for creating the ticket. I’ve had a look at your ticket info and we will follow to support you in the ticket system. Thanks so much,
Hello. Great theme I am installed version 1.1.2 but I do not find the menu 6 also import the demo content and still nothing.
Dear Sir,
For your issue, please go to wp-admin => Appearance => Menu => choose the menu that you want and set it for primary menu. http://prntscr.com/f8buj7
For more supporting from us, please submit ticket here: http://support.ytcvn.com/ , we will check and support you soon
thanks!
HELLO E CONFIGURED OTHER THEMES BEFORE BUT THIS THEME IS NOT GENERATED MISSING MENU FOR EXAMPLE “OUR SHOPS” IS NOT AND MORE OTHERS
Hello Tecno,
Thanks so much for your patience. In this theme, it’s a little bit different for index 6. There is 2 options for user to import or demo data from index 1 to 5 or demo data for only index 6, then it may be difficult for you here.
Please follow the important note for the new updated version here: http://www.smartaddons.com/wp_documentation/sw-etrostore/#required-pluginWe’re updating the documentation for this version and will complete it soon. If there is any difficulty, please submit ticket here: http://support.ytcvn.com/ then our team will continue to help you.
Thanks & Best Regards,
thank you very much.
You’re welcome 
Anyway, we’ve just updated the userguide offline package. You can download it to use for more convenience.
Also, feel free to tell us if there is any further question.
Best Regards,
Hi. I have problems with the topic menu 6 does not appear install the latest update and still the same when istalo is changed to red and I can not change the color in theme options. Request the support I opened a ticket but I still have no answer. You can recommend someone who can enroll you as deceo. I wait for your reply thanks.
Hi Tecno again, I’m so sorry that there is problem in your site. Could you please send me your ticket code, I will tell our developer to check it first for you. Currently, we have many tickets in our system, then it may take more time. Thanks so much,
Ticket #MT171912
I’ve just had a look at your ticket. This is one of the tickets that our developer pays much attention to. So please dont worry.
Also, it’s weekend today, then I hope that you can wait when we’re back to work.
Enjoy your weekend, then we will work hard next Monday friend
Thanks,
Ok I hope but please recommend someone who can install it even though I have to pay but I am urged this matter I have a client waiting
Hi Tecno, We’ve just been back to work now and continue to support you. Our developer will check and follow you in the ticket system.
Thanks,
I need to install the theme that is left in the menu 5 of preference. If you have an additional cost, let me know
I have an additional work for your developer that I am willing to pay well please contact me as much as possible
Hi again, Our developer are following you in the ticket. Please follow the system then it will be easier to discuss the problems. Thanks,
ok thanks
You’re welcome
i have bought the theme but i do not like it as it is too difficult to handle and it too has damaged my SSL CERTIFICATE my site is no longer secure in presence of this theme can i exchange or get my money backl
Hello,
Thanks for contacting us. We have just replied to your request. Please check it and we hope that you could be happy with this solution.
If you have any else problems with our theme, please don’t hesitate to let us know via our Support System at: http://support.ytcvn.com. All questions will be replied within 24 hours, except for holidays and weekends.
Thank you.
your mobile layout is not displayed as it was demonstrated in DEMO
even i am unable to remove ©2017 WordPress Theme SW Etrostore. All Rights Reserved. Designed by SmartAddons.com. i have bought the theme not stolen i shoild be free to change everything
Hi Friend,
Thanks for your comment.
To change the copyright, please go to Appearance > Theme Options > Header & Footer then change the Copyright text in the end. You can see this screenshot for more detail: http://tinyurl.com/y7tlpe9m
For issue about mobile, please create a ticket at our Support System http://support.ytcvn.com. Our team will check your site first then can help you with this.
Thanks,
Please refund
Hello,
Thanks for contacting us. Please check the reply in your ticket #TF830260. It will help you to solve your issues. Our support staffs suggest that you should follow the instruction in the ticket to update this theme and they will help you in next steps.
Thank you!
Hi, been having some issues regarding this theme and also not receiving any feedback on the thickets that I logged. Let me know if you need the ticket number.
Thanks
Hello,
Thanks for informing us about this. We have just checked our Support System and try to find your ticket with your ThemeForest name but it did not work. Please give us your ticket number. We will check it for you soon.
Thank you!
Hi, the old ticket and I do not think this is on the correct place is MTT-0000009124 and the one from here is #SA334462. Thank you once again for the assistance and for the great themes.
Regards
Hello,
Thanks for your information. Our Support System is at http://support.ytcvn.com, so we have checked and replied to your ticket #SA334462 on it. Please follow your ticket and please don’t hesitate to let us know if there is any else problems.
Thank you!
Thank you for the information. Issue was resolved.
Hello,
Thanks for informing us about that. We are so glad to hear that your issues were solved. If you don’t mind, you could review and rate for us if you love this theme as well as our support service. We really appreciate all feedbacks from our customers.
If you have any else question, please don’t hesitate to let us know. All questions will be replied within 24 hours, except for holidays and weekends.
Thank you!
Pre-Sale question: You have so nice mobile versions of your theme.
Is it possible to add a transition animation to pages during loading: fade-in-from-right, fade-out..etc. Just to make it more as native mobile app.
Thanks a lot.
Hello,
Thank you for your consideration. We are so glad to hear that you love this theme and take time to share your idea with us. At the present, our theme is not ready with what you said. We think that we may take into this idea in the future.
We really appreciate the time you took to think about it. Please don’t hesitate to share your thoughts in the future.
Thanks!
Have gone through the theme, I confess, its a great theme, however, before i Purchase, I like to ask
1. Can I use other Multi-vendors like Dokan other that WC Vendor.
2. Geo-location is very important, can we have in in the newer updates, so that buyers can search based on vendor location. its going to be a good selling point for the theme over others.
3. Is the Woocommerc plugin with the theme or I need to buy myself
regards.
Hello,
Thanks for your consideration. We are so glad to hear that you like this theme and plan to purchase it. For your questions, we could answer as following:
1. You could use Dokan or WC Vendor in this theme. It’s up to you. This theme is compatible with them.
2. Our developers notice that geo-location in WooCommerce and we update the latest WooCommerce version, it will be updated, too.
3. WooCommerce is along with this theme and you receive it in-directly from us. This means that you don’t need to buy it by yourself, you are able to use it when you using this theme. And whenever the plugin has new version, we will update it to our themes for our customers.
When you use this theme and have any questions, you could contact us for help via our Support System at: http://support.ytcvn.com.
Thank you!
Hi, I try to change text “Related products” in product page by translate plugin but it’s not working. So can you tell me how can i change this text. Thanks 
Hello,
Thanks for contacting us. To change this title, in your admin panel, please go to Appearance >> Widgets and edit the related product widget as the image: http://prntscr.com/ey4k3q
If you have any else questions, please don’t hesitate to let us know via our Support System at: http://support.ytcvn.com. Our team is always ready to help you.
Thank you.
Hello,
Thanks for your information. We are glad that the question is exactly same as what we guess. The text can not be translated because it need to be entered in the SW WooCommerce Related Product plugin. To enter a new text, in your admin panel, please go to Appearance >> Widgets and edit as the image: http://prntscr.com/ey4k3q
After saving the change and checking the result, if you have any else problems, please feel free to let us know.
Thank you!
Ah.. Srr.. thanks for your help.
You’re Welcome!
Hello, has problems in RTL, please check that, in the images and Footer!!
Hi,
Thanks for informing us about this. We have checked our demo after receiving your feedback, and everything is working well now.
Thank you again for your comment!
Hello I want this template, but maybe becomes products to show the button (Add to Cart) in all the products, instead of the icon ?? you can change this to me to buy it ??
Hello,
Thanks for your consideration and sharing your idea with us. Of course, it’s possible to do that. When you buying this theme and want to show the button (Add to Cart) instead of the icon, you could contact us via our Support System at: http://support.ytcvn.com. Our team is always ready to help you.
Thank you and hope to work with you soon.
I’m having a problem with the counter feature for the items on sale. The time always appears to start at 3 hours and 40 minutes. I’ve tried changing the duration of the sale multiple times but this doesn’t get update for some reason. Could you please help?
Dear Sir,
Please submit ticket here: http://support.ytcvn.com/ , give us your url and admin account, so we will check your issues soon
thanks!
I still have an open ticket
CW218174
Dear Sir,
Please follow your ticket, we are checking it now
thanks!
I’m having so many problems with this theme. It’s not functioning
I want a refund
Dear Sir
Your problem is not understanding clearly about our products. We keep supporting for all of your issues. Please follow your ticket.
Thanks!
hi in theme options what is Cpanel and Customize check boxes? thanks
hi another question about wishlist and compare icon near cart icon in header.wishlist and compare not showing i try yith-woocompare-open menu-compare but still same and nothing showing.
Dear Sir,
Cpanel and Customize check boxes are for our demo only
For your wishlist and compare issues, please submit ticket here: http://support.ytcvn.com/ , give us more explain for this (some screenshots are better), we will support you soon
thanks!
Hi,
I think this theme looks good for me, however when viewing on my mobile device it does not display as per one of the mobile versions? The display is responsive but not as per one of the 3 mobile versions?
Please can you let me know if this works before buying
thanks
Dear Sir,
Please check at here: http://wp.smartaddons.com/themes/sw_etrostore_mobile/
Our site is ability for working in both responsive and mobile layout mode, It’s set in back-end, so we need 2 link for demo all of them
Thanks!
Nice theme, looks great on mobile.
Do you recommend using Yoast SEO with this theme or not? And, is child theme included?
Dear Sir,
We recommend you using Yoast SEO for better SEO with this theme. Child theme package is included in our package
thanks!
Can you add auto scroll to homepage product widgets? Like, where it says “TODAY DEALS”.
Dear Sir,
In the setting of each widget, you could set autoplay parameter is true, and they will scroll automatically – http://prntscr.com/euli72
thanks!
Can I attach YouTube link of my product ?
Dear Sir,
Please explain more clearly about your idea, give us some screenshot, so we can answer you soon
thanks!
Nice theme, Just a quick question is there a way to change the add to card icon below the product to an cart word? For those customer who dont know what that icon means.
Hello there,
Thank you for your consideration. We are glad when hearing that you like this theme. For your question, we ensure that this theme could change as what you said. When you buy this theme, please don’t hesitate to contact us via our support system here: http://support.ytcvn.com/, give us some screenshots to illustrate your ideas and we will change it for you.
Thank you and hope to work with you soon.
Hi megatech, Thank you for you feedback. This is our requirements please see our mock-design : https://drive.google.com/file/d/0B8EzrYLOiBERWWpjaDFqNXNIUUU/view?usp=sharing
First : As you can see the search bar and logo is present in the sticky menu, since the search bar is one of the most important in every eCommerce site and should always be present even when the user scroll down.
Second : I change the cart icon to an actual add to cart button, icons are good but sometimes people wont recognize it. So its better to have an actual button. I also eliminate other icon which is not that important.
And lastly is it possible not to have the category drop down menu we only want the horizontal menu where we could put our category. Since i also check on mobile having the to menu don’t look good (side by side each other)
As a marketing person the user experience is our main priority, and one of this how easy the site to navigate.
I hope you could have this option/features in a new template, having those will make you template stand-out from the rest.
Frankly speaking i been looking a replacement for our existing template which we need to get rid of, for a couple of days now and your template is the closes one i could find. Good Job!
And i would like to share what we are looking for, for our new design and maybe in the future you could also consider adding the failed one. But over all this is a very nice template.
- Login/Signup should be in pop-up and not using the existing page from woocommerce (my account). : passed
- Time Trigger for Sale item : passed
- Used Mega Menu for site menu : passed
- Used grid and list option in the category page : passed
- Customize the category page : passed
- Responsive design : passed
- Tab menu for tp display product per category : passed
- Seach bar and logo should be present in sticky bar : failed
- Used Cart button : failed
- Used ajac in the search bar : failed
Dear Sir,
For your issues with the display on mobile, we have release a update version with 3 layout for mobile soon, we hope you will like them
For other issue: sticky elements and used cart button could be customize simply as you want. For ajax search, we are developing this feature now and it will be updated to our product in near future.
Let buy our theme, submit ticket about your customized requirement and we will support you soon
thanks!
Hi i would like a guarantee that you will provide me a support on how to achieve the logo in the sticky elements and the used cart button before i will purchase this theme. Once i get a yes from you i will but right away,
Dear Sir,
We assure that we will support your issues about achieving the logo in the sticky menu and the used cart button
Please buy this theme and enjoy it
thanks!
Hi , I have problem with the import of the xml file . It load and in the end it shows up a 504 error . I have already opened a ticket
Dear Sir,
We have checked your ticket and need some more info to support you.
Please follow your ticket
Thanks!
hi,you told 10 days back that mobile layout will come.
please let us know when it will be out so we can buy same.
Hello,
Thanks for your consideration. We are glad to hear that you like this theme. Its mobile version will be available in next 5 days. Please wait for this and enjoy it!
We are looking forward to work with you soon!
Thank you!
I buyed the theme,i claimed the new theme from offert. And when i try to extract it sais The arhive is corupt (from the g2shop theme)
Hello,
Thank you for informing us about this. Please let us know your situation via http://support.ytcvn.com, give us your information (your site, admin account, etc). We will support you soon.
Thanks!
