1685 comments found.
Hi, I have uploaded all mobile retina logos but still see the soulmedic logo on android devices? Please can you help
Hi.,
Kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
Please go tohttps://jupiteroil.co.za/home
Hi Mate.,
It seems that the retina logo field was empty in the buddha panel. We have added the retina logo image as shown in this screenshot http://prntscr.com/fpxl2j Please have a look at your site now in mobile devices.
Regards., DesignThemes Support.
Thank you so so much
Hi Mate.,
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end 
Regards., DesignThemes Support.
CAN ANYONE HELP WITH TH WHITE SPACES BETWEEN IMAGES FRONT PAGE
Hi Qcombrink..,
We have removed the white space between the images as per your needs. The below given code are added in your custom css.
#slider { margin-bottom:0; }
.home #primary{ margin-top:0; }
#main { padding-bottom: 0;}
Ratings!!
Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!
Kindly refer the attached url :
http://recordit.co/YqdTBuEJRmHoping for a 5 star rating from your end
Regards., DesignThemes Support.
is this PHP 7.0 compatible ?
Hi.,
Yes, Our theme is fully compatible with PHP 7.0.
Please make sure you are using the latest version of the theme. We have updated the latest version 2.1 updated on 2017.06.01.
Please follow the instructions in the below knowledge base link for updating the theme.
http://wedesignthemes.com/support/knowledge-base/steps-to-update-the-theme/Ratings!!
We hope you had a great experience with our theme and support. Please help us by taking a few minutes to tell us about the service that you have received so far.
We hope you had a great experience with our theme and support. Please rate the quality of service you received, visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmNote: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!
Regards., DesignThemes Support.
I don’t see “import dummy data” in my top right corner. Is there another way to import dummy data?
Hi.,
Thank you for contacting us.
We have updated the theme version in to version 2.1 on 2017.06.01. and we have removed the importer option from the Buddha Panel, Instead of that option we have used “Unyson” Plugin for import the demo contents.
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/If you found any difficulties, Kindly, mail us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we will check the issues and import the dummy data for you.
Note: It seems that your support has been expired. Please renew the support, if you need any more help from us.
Check this link for extending the support. http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/
Regards., DesignThemes Support.
Hello, I want to know how to upload the testimonial carrousel without the pictures on the side. And another thing, when I put all the comments, it doesn’t seen right
http://starliftclinica.com/sublimshape/Hi.,
Thank you for contacting us.
Kindly, Confirm your purchase code through the right bottom form located @ http://themeforest.net/user/designthemes
We cannot move forward without the purchase code.
If you need your Purchase Code you may download it from your ThemeForestaccount>Downloads>choose the necessary product>Download>License certificate & purchase code.
Refer: https://www.dropbox.com/s/9anfips0jlm7r2l/dt_purchasecode.jpg?dl=0 Kindly refer the following links for getting clear idea.
http://wedesignthemes.com/support/knowledge-base/purchase-code-where-to-download/Regards., DesignThemes Support.
Do you have a choice of downloading lab tests?
Hi.,
Thank you for your interest on our theme.
Please be more specific about your query with some reference link, so that we will have a clear look from our end.
Regards., DesignThemes Support.
The idea is to have a restricted area for downloading files.
Hi Mate.,
By default we do not have the option of restricting content in our soulmedic theme. But you can try some external plugins like Restrict Content and have a look.
https://wordpress.org/plugins/restrict-content/Regards., DesignThemes Support.
Hi, I bought the theme today. It looks great! Im trying to retrieve my password throught your Support system but I am no receveining it. Anyway I started to customize the website and after selecting my social media icons i chechked the site and it seems that the twitter icon is different to the rest. Also when you hoover them sometimes they disappear or get completely colored. Any idea if it is a bug orif im just doing something wrong? URL http://clinilaser.es/nuevaweb/
Hi Marcos.,
1) We have sent your forum login details to your email id. Please have a look at it.
2) We checked the twitter icon in our local and the hover does not have any issues. Please enable the twitter icon in your header section, so that we can check the issue and let you know.
Regards., DesignThemes Support.
I’m afraid I didn’t receive it. I checked my spam folder also but with no luck. Regarding the point number two, the twitter icon is enbaled.
I do not know if this could be an issue, but we have set up this subdomain to create the new page while maintaining the old one at http://www.clinilaser.es/ Im not sure if that could be creating some bugs. For example I´m not allowed to edit the pages or edit the slides at the front. It seems I can only make edit throught the Theme options section
Hi Marcos.,
1) We have sent the login details to this email marcos.medieta@outlook.com Please let us know if we can send it to any other email.
2) Let us know page link where you have the issue, along with your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., BuddhaThemes Support.
Im afraid i didnt receive it. Can you try to the following email address? mmendietamejias@gmail.com Thanks I wil send the information thorugh the form as per your request
Hi Marcos.,
1) We have sent the forum login details to this email id mmendietamejias@gmail.com. Please have a look at it.
2) We have checked the twitter icon in the header section and it works as like the other social icons without any issues. Please have a look at this video http://recordit.co/dDLRtbK0Ka taken from your site.
Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service that you have received so far.
Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
Hi! I received the loging info in gmail account. Thanks! About the second point im still seeing he facebok, instagram and linkedin icons different to the twitter one. And also I still get an error message when I try to edit the page. I can send you screenshots if you let me know an email address. I am using google chrome and i have a HP laptop, so I assume this shouldnt be a problem
Hi Marcos.,
Thank you for the 5 star rating, that you have put. Please mail us the screenshots to support@wedesignthemes.com so that we can check and let you know.
Regards., DesignThemes Support.
Hi guys, i have problem with import dummy data. Doesnt appear in the top right corner the link in order to click it to import dummy data. Why??? Please help me as soon as possible. I have already install all plugins, activated, change the permalinks with post name, but the import dummy data link is disappeared!!!
Hi.,
Sorry for the inconvenience, We have removed the importer option from the Buddha Panel in our latest version, Instead of that option we have used “Unyson” Plugin for import the demo contents.
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin. http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Before sending your details please check your server requirements., Please refer the below link for server requirements http://wedesignthemes.com/support/knowledge-base/server-requirements/
Hi, great theme, i want to ask you something very importan before buy this theme, it is possible to change colours in the event calendar because i want to saperate events in three different event categories and i want to give differents colour for each category event. Further more can i place smaller event calendar in homepage in the right side bar and when someone touch the date of the event, the event calendar show the title of the event??
Hi.,
1 ) Sorry but you cannot change the colors of event calendar plugin for categories from the theme.
2 ) Yes, you can add a events list widget in the home page.
Regards., DesignThemes Support.
Hi, the slider not is working. On the page when i change the settings on “slider settings” on the bottom of the page, when i save nothing is happening. Why?
Hi!., Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
How many time i must wait for your help?
Hi WebVisuality.,
Sorry for the inconvenience. We have replied you on that day itself, that your FTP was not working. When we tried it today it was working and we have resolved your issue. Please have a look at it.
Regards., DesignThemes Support.
i enabled ssl and im getting multiple mixed content errors from ‘http://fonts.googleapis.com/css?family=Open+Sans:400,800,300,700' and ‘http://fonts.gstatic.com/s/opensans/'
I check the http to https in wp-content/themes/soulmedic/framework/register_admin.php but there is no change
Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
It seems that your support has expired. Please renew the support and get back to us.
Kindly refer the link for details about renewing the support :
http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/after more investigation it seems the issue is with the revolution slider plugin. I have Version 4.6.0. even though i have the latest version of soulmedic. Do you provided a later version of revolution slider?
Hi.,
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest slider files.
Note : It seems that your support has expired. Please renew your support and get back to us.
Kindly refer the link for details about renewing the support :
http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/Hi. I was wondering if you were going to publish an update to be compatible with woocommerce 3.X ? Thanks!
Hi.,
Thank you for contacting us.
Our support team is working on it. We will update you as soon as possible.
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
To me the IMPORT DEMO button does not show up in the options. And I have the plugin required, installed. Any solution ?
Hi.,
We have included unyson plugin to import dummy data.
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/If still facing any kind of issues :
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
Hello,
is it possible that 1.9 version of theme is not yet compatible with newest version woocommerce? Woocommerce update messed up my product page. Sidebar on the bottom of product page and related products all over the place..
When can we expect updated version?
Best regards, Peter
Hi Herbasex.,
Sorry for the inconvenience, we have not tested with that version woocommerce 3.0 yet. We will check and let you know.
We can’t give you the exact date, but we will update it ASAP.
Regards., DesignThemes Support.
This Theme support RTL language? (persian – arabic)
Hi seyedrezabazyar.,
Thank you for contacting us.
Yes, Our theme supports RTL language.
Regards., DesignThemes Support.
Hello,
I want to make some changes in wp-content\themes\soulmedic\tpl-portfolio.php. But the changes are not applied. Even renaming or removing this file does not have any effect – portfolios are still visible and the same. Is the something that I’m missing?
Thanks a lot.
Hi tc-innovations.,
You are trying to make to the portfolio section from the shortcode or in the template page? For ex:
This is the template page – http://wedesignthemes.com/themes/dt-soulmedic/portfolio/ and for making changes in this page you need to edit wp-content/themes/soulmedic/tpl-portfolio.php
Else if you are asking for the portfolio items in the home page like – http://wedesignthemes.com/themes/dt-soulmedic/home/home-example-3/ then you need to edit the file wp-content/plugins/designthemes-core-features/shortcodes/shortcodes.php inside the function dt_sc_portfolio. Please have a look at this screenshot http://prntscr.com/etk25t
Regards., DesignThemes Support.
HI Support Team, I’m trying to add a select box/ dropdown menu within a page which will link each location in the menu to the specific online booking link we have with our online booking supplier, but cant’ find anything in available widgets to do this. What can you suggest to solve this? Attached is a screenshot of what I’m looking for Screen Shot 2017-04-06 at 11.49.16 am
Hi.,
We can’t find any attachment, please share your screenshots use any of the following website to get the image URL:
https://www.dropbox.com/ http://snag.gy/ http://tinygrab.com/Get the URL and share it.,
Regards., DesignThemes Support.
Below are the links to the 3 screenshots that show what I’m trying to do:
Step 1: Click on a button that says ‘Book Online’
https://www.dropbox.com/s/umjkqcqjr6tpf5o/NDC%20-%20Book%20Online%20button.png?dl=0Step 2: Pop-up selection box appears asking ‘Please select clinic location’
https://www.dropbox.com/s/v0m7pnnyh6gvo8h/NDC%20-%20pop-up%20selection%20box.png?dl=0Step 3: Dropdown fields appear under state categories and the individual text fields link to the individual online booking web address/ code for that location
https://www.dropbox.com/s/v0m7pnnyh6gvo8h/NDC%20-%20pop-up%20selection%20box.png?dl=0Please advise how to do this.
Kin regards, Kerri
Any updates?
Hi Kerridougan.,
So you need a button at the top header and clicking on it should open a light box with dropdown fields with location. You will provide the values for the dropdown? And for each drop down value there will be a link to which the page should be redirected? Is the work explained by us is correct? Please let us know so that we can confirm.
Regards., DesignThemes Support.
Hi,
I’m not a programmer so I’m not sure the correct terms, but here are the requirements:
(1) I need a button that has ‘Book Appointment’ on it. I need this button to be able to be located in the top header, as well as on any of the page of the website (most likely the homepage and the clinics page), as it will need to be available on mobile devices as well
(2) When you click on the button, a screen should pop up (not sure if light box is the correct term) just like the screenshot I sent, that says ‘Please select the clinic you’d like to book’. There is a ‘Select’ dropdown and a ‘close’ button to close the pop-up
(3) When you click on ‘Select’ a dropdown menu should appear broken down into States and clinics available per state. For example
NSW Priceline Pharmacy Nowra Ku-ring-gai Community Centre ACT Capital Chemist O’Connor
(4) When you click/select an individual clinic listed, the online booking page for that clinic should appear. I can supply the URL /code for each booking page.
Ideally, I would like this to be a ‘widget’ I can modify as more clinics become available (ie add another State category and/ or add a clinic and the online booking page URL/Code) and that I can add to any page and the top header as required. It also needs to be mobile responsive like the rest of the website.
Please let me know if you need any further clarification.
Kind regards, Kerri
Hi..,
If you want the same functionalities of this link – https://www.nationaldentalcare.com.au/ , Sorry It takes long time to complete. So we can not take this custom work.
Regards., DesignThemes Support.
Hi,
Thanks for great theme. I am using latest Version 4.7.3 and I just installed the theme and as per your documentation to install the demo data i need to go “Dashboard -> Soulmedic and click ‘Import Dummy Data’ button ” but “Import Dummy Data” button option is missing in my websites. http://nimb.ws/QmcZb9Can you please help me to fix it ASAP?
Thanks
Hi.,
Sorry for the inconvenience, We have removed the importer option from the Buddha Panel in our latest version 1.9, Instead of that option we have used “Unyson” Plugin for import the demo contents.
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/If you found any difficulties, Kindly, mail us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we will check the issues and import the dummy data for you.
Regards., DesignThemes Support.
Hi. How can I set the URL for the logo so that when user clicked at the logo they can see the page of the url? Many thanks! Zengfu
Hi.,
By default we have linked the logo with theme home URL http://prntscr.com/eqm8yn . Do you want to change that link ? get into the /wp-content/themes/soulmedic/header.php at line number 80(Approx) you can change the link.
Refer : http://prntscr.com/eqm9zo
Note : Please take one minute to share your feedback by clicking on a rating below.
Please visit this page to get a clear idea of rating a theme – http://themeforest.net/forums/thread/how-to-rate-a-file-template-download-it-now-/58963 . Hoping for a 5 star rating from your end
If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!
Regards., DesignThemes Support.
Many thanks for that!
Hi.,
We hope you had a great experience with our theme and support.,
Please take one minute to share your feedback by clicking on a rating below.
Kindly refer the attached screenshot : http://recordit.co/YqdTBuEJRm. Hoping for a 5 star rating from your end
Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!
Thank you, we look forward to helping you!
The content area is showing up as blank white area..and I am not able to edit any of the dummy content in it. I was just wondering if you could help me.
Hi.,
Thank you for contacting us.
Sometimes demo content import may fail, it may be one of the following reasons. Please check that your server has following limits as explained in our knowledge base link else contact your hosting support to do so. http://wedesignthemes.com/support/knowledge-base/server-requirements/Regards., DesignThemes Support.
Hi, Thanks for getting back to me. It was because of an outdated theme features plugin. As soon as I updated the plugin, it started to work.
Thank you
Hi.,
Okay., Thank you Let us know, if you find any issues in future..
Good evening,
1) I have the 1.9 Soulmedic theme version installed and I get a “MissingKeyMapError” from the Responsive Styled Google Maps plugin (version 2.24). Is there any solution?
2) Do you still support the Revolution Slider and Responsive Styled Google Maps plugins? If not, what can be done in order to have a similar functiοnality? Do you suggest any alternatives?
Thank you.
Hi.,
Thank you for contacting us.
1) Please follow the instructions in the below knowledge base link for updating the Google maps api key error
http://wedesignthemes.com/support/knowledge-base/google-maps-api-error/2) Yes we support Revolution Slider and Responsive Styled Google Maps plugins.
Your support has been expired on 02/03/2016. Please purchase the support item to move further.
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
I understand, but the problem is that there are not any special API fields at the places you mention. Probably I have older plugin version but I have downloaded and installed the latest version of your theme (1.9) and I can’t find the plugin in the usual path: .../soulmedic/framework/plugins…
Hi rousis.,
Go to Dashboard / Settings / Responsive styled google maps / and add API key then copy that map shortcode and paste it where you want in pages. – Refer this screenshot – http://prntscr.com/end5uk
If you find any difficulties, Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes. So that, we can check and have a clear look from our end. Then we’ll help you get rid of it ASAP !!”
Regards., DesignThemes Support.
