Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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I have set a banner in Theme Options > Blog > Blog Layout [block id=”having-fun-banner”] But as you can see here it is not showing. Could you please let me know how to fix this? Thanks

Hi there,

I noticed that you are still running Flatsome-child version 2.5, please check if this issue persists with the parent theme active.

Everything is now up to date, and the banner is still in place in the Theme Options as above. The banner is still not showing. Curiously though, a new dev copy I have of this site IS showing the banner perfectly and I haven’t adjusted anything here on this – it is a straight copy. One thing I have noticed is that the blog page on the live site is .archive and the dev site has it as .blog (again I haven’t made this change). I am using WP-Staging plugin for the dev site. On the dev site, the line appears in the source code. This line is missing from the live site Are you able to assist with why I can’t get this to show on the live site? Thanks

Hi,

I’ve created a new product by duplicating an existing product but there is no ‘new’ badge in the shop page showing. Is there an additional plugin needed to show the new badges or is there a setting where I can set the badge to show in Woocommerce?

Thanks

Hi there,

There is a setting that allows you to activate the custom Bubble in Product data > Extra.

Hi,

I’ve looked everywhere and there is no ‘Extra’ tab anywhere in the Product editing pages or in the customiser. I’ve searched the online documentation and I can’t see any instructions there either. Am I missing something here?

Thanks

Hello ! I have just a small issue with the checkout page. When a mandatory field is missing, if I click on the checkout button, the scroll don’t go to the top of the page, and we can’t see the error message. Do you have a solution ?

Hi there,

Send your website’s URL via support and we’ll look into the issue.

Search does not work on my theme. No matter what I search ends in the same results. Even with Enable live search for products and pages on or off.

Please help.

Hello Paul,

Sounds like you might be having a plugin conflict. Please check if you have the issue with only WooCommerce active.

Hi I am planning to purchase this theme. Have a question – for product variations like sizes and color options are we able to add a button instead of drop down menus for clients to choose from?

Hi there,

You will need to use a plugin for this.

Hello, Our website is still in test mode, but we now have a problem when ordering – the checkout page scrolls up instead of proceeding to the order received page after placing order. We DO receive the order information but the Thank You for Your Order email doesn’t arrive . This just started, it previously worked fine. - Our Flatsome Version: 3.3.5 - WP version 4.7.5 - Deactivating all plugins didn’t resolve it. - Our website is new.capecodprovisions.com Please advise. Thank you!

Hi there,

Send an email via support and we’ll take a closer look at the issue.

I successfully installed your theme on my website but when I try to edit the demo with “UX page builder” I got the “Loading UX Builder” spinning forever.

  • I read your documentation about the problem and added the line ” define( ‘WP_MEMORY_LIMIT’, ‘256M’ );” to my wp-config.php with no success

Another thing when I try to enter the “Theme options” I got this error: “Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 262144 bytes) in /home/eslam60/public_html/wp-includes/wp-db.php on line 1846”

Hi there,

Your host may not allow increasing the PHP memory limit, contact your host for more information.

hi, are there any tips and tricks to help with cross-browser compatibility issues? I did a bit of inspectletting on a recent website and results were cringe level disappointing. the text and pictures are all over the place, sometimes to too small, or too big, out of a couple of dozen recordings there’s barely a few resembling what I see on my laptop. It feels like each person has different screen/and or text size settings. I was thinking to set a fix width, but then the impact of screen-wide WP is gone – i am not sure that will work at all? Any other ideas/tips/customisations needed?

Hi there,

Flatsome is designed to be cross-browser compatible and works with IE9, IE10, IE11, Firefox, Safari, Opera, Chrome, Edge. Please send an email via support and we’ll look into your issue.

Hi

i purchased this long ago, where can i get updated version of this theme?

adding to my above question, envato-wordpress-toolkit plugin to update the theme using API is also not working, when i enter my marketplace username and api nothing shows up… pls help

You can download it from here :) On Themeforest

Hello, I use Flatsome theme and I have a small problem I want to add products with prices and products without prices and in simple format and in virtual format. But I’m intrigued that the unproductive and variable products can be added to the cart and the order can be completed, but it’s worthless. Now I have made a variable product without prices, but when I add it to my cart says: “Sorry, this product is not available. Please choose a different combination. “How can I add it to my cart?

Hi, love the theme :) I have some issue with the translations. I use the site as an e-commerce. The language of the site is Spanish , but for some strings still shows in english (My account, related products…) I been check the translations of the theme and woocommerce and everything looks correct. I don´t know, maybe another .po fie is missing… You can check that screenshots: https://www.dropbox.com/s/5b35jo8pb4umwss/Captura%20de%20pantalla%202017-05-30%20a%20las%208.41.41.png?dl=0 https://www.dropbox.com/s/bwopzv6tksjkwrl/Captura%20de%20pantalla%202017-05-30%20a%20las%208.44.02.png?dl=0

At this moment I work online with a clone of the site (when I finish the implementation of your theme I want move the clone to the main site), so if you want check the site I mosts send you the access.

Can you please help me with that?

Hi there,

Please ensure that you are running the latest versions of Flatsome(version 3.3.4) and WooCommerce(version 3.0.7).

Then update your translations http://docs.uxthemes.com/article/238-how-to-fix-translations-in-woocommerce-3-0 and clear your cache.

Had a couple questions was submitting to the author the correct way of contacting?

Hi there,

Please contact us via the support tab and we’ll be glad to help you out.

I want to purchase your theme. I just want to know dose your theme fully compatible with visual composer and css her and yello pencil

Hi Enrique,

Unfortunately, until now there has been no official compatibility testing with those plugins. But, Flatsome uses WordPress coding standards so any extension that uses these same standards should work with our theme.

The theme does have an inbuilt page builder http://docs.uxthemes.com/article/186-how-to-use-the-ux-builder

Hi Enrique,

Unfortunately, until now there has been no official compatibility testing with those plugins. But, Flatsome uses WordPress coding standards so any extension that uses these same standards should work with our theme.

The theme does have an inbuilt page builder http://docs.uxthemes.com/article/186-how-to-use-the-ux-builder

Hey, so a customer of mine has this theme, but after updating to the latest version, accessing the customize.php, chrome crash, with references to kwift.CHROME.min.js

in safari the customizer works, but the page contet is not loaded in the frame. i have cleared cache etc.

any suggestions?

the theme was updated from version 2.9.5 to latest via the envato plugin

thanks for your reply, got it sorted out :)

Hello. I´m planning to purchase your theme and I have a question to make before taking my decision. When displaying portfolio can I show more than one photo of each of my projects? Thanks

Hi there,

Yes you can :)

Hi, this is pretty weird, I have many little troubles with flatsome. The support doesn’t seem to be able to help me.

The shortcodes doesn’t work for me.

If you want to see the problem by yourself (it seems that the support is not in the same country than developers) ticket ID: 46996 (which didn’t answer me back) and the new ticket id: 47074

How can hide the Product weight in front end for this theme? Without using this code:

add_filter( ‘woocommerce_product_get_weight’ , ‘__return_false’ );

it hides the weight but woocommerce assumes the product weight is zero. Can you help me with this please.

Hello this code isn’t working. Any other solution?

Hello this code isn’t working. Any other solution?

I just need to hide the product weight in product page

How can hide the Product weight in front end for this theme? Without using this code:

add_filter( ‘woocommerce_product_get_weight’ , ‘__return_false’ );

it hides the weight but woocommerce assumes the product weight is zero. Can you help me with this please.

Hi there,

This snippet should do the trick

add_filter( ‘wc_product_enable_dimensions_display’, ‘__return_false’ );

How can hide the Product weight in front end for this theme? Without using this code:

add_filter( ‘woocommerce_product_get_weight’ , ‘__return_false’ );

it hides the weight but woocommerce assumes the product weight is zero. Can you help me with this please.

Hi there,

This snippet should do the trick

add_filter( ‘wc_product_enable_dimensions_display’, ‘__return_false’ );

Hi there,

You will require to modify the theme files to achieve the exact look.

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