26721 comments found.
hi i need update layer slider, visual composer so i look that ‘update layer slider and visual composer’ then I used child theme, I activated the original theme, deactivate the bundle plugin, and deleted it. However, after re-installing and activating the video, I still get the following message. Update failed: update package is not available.
Hello,
First make sure that you have updated theme to latest version, and after that try to uninstall / install required plugins like explained in this video
https://www.youtube.com/watch?v=NI7LJwkXUAA&index=6&list=PLNypD600o6nLFmxDfvLXYbH6LjWSoAhaVIf you continue to have problems, please submit a private ticket at https://qode.ticksy.com and provide WordPress and FTP admin credentials and let me know so I can assign your ticket to one of our agents right away.
Qode
hello.
just want to let you know that the theme options are no longer importing with the demo content. I’ve been struggling with this for over a week now but nothing has changed.
I have the php.ini file in place with the dimensions you suggested and have contacted my host to ensure that there were no issues on their end.
I’m not a developer and the demo content was one of the key reasons that I purchased this theme.
I would greatly appreciate it if you would correct this issue because until you do, I am unable to provide services to my customers. thanks.
Hello,
Our dev team is checking this right now, as it seems that there are some deprecated functions in WordPress importer which aren’t working with PHP7. We expect that this will be fixed very soon. In case that you still have problems with import, please submit a private ticket at https://qode.ticksy.com and share WordPress admin access, and our support will try to import demo for you.
Qode
when scrolling down then see footer, how to enable/disable scrolling down ? Thanks
Hi,
If you are referring to uncovering footer functionality, you can disable / enable options from Qode options > Footer https://www.screencast.com/t/hAF37afI . If there is something else, please share a link to your website, and elaborate your question a bit.
Qode
works many thanks
You’re welcome.
i can´t see the website in diferents versión of Internet Explorer.
Hi,
If you are using some older IE version, and there are some animations on your website which are more advanced some browser may lack support, and some glitch may appear or animation won’t run at all. Also, common problem with IE can be caching, so if you are using some caching plugin please try to disable it, then clear browser cache and test again. In case that you continue to have problems, please submit a private ticket at https://qode.ticksy.com and share WordPress admin access with all additional info, so our support can investigate this on your end.
Qode
Hello! do you support the native wordpress gallery from within posts/pages? I have some old i need to import and dont want to redo it.
Hi,
Yes, gallery will be working fine when you use standard post format https://www.screencast.com/t/YDRt1hhn and if you choose gallery, then slider will be generated instead https://www.screencast.com/t/vYRFl7Nl8
Qode
Hi there, not sure what I’m doing wrong but for some reason my video slider is not working. I installed Bridge Craftsman, created a slider, added a slide, uploaded video http://i.imgur.com/Tf3Tz62.png, added link http://i.imgur.com/h1JKYVb.png, also attached mp4 video http://i.imgur.com/Hwn6ijB.png. When I hit publish, the video disappears http://i.imgur.com/QbJCB3G.png.
Sorry can’t contact your support right now because my support license has expired.
I also tried using your demo videos http://i.imgur.com/9bV7U1x.png but still did not work. Thanks!
Never mind 
Hello,
Thanks for update. We are glad to hear that you managed to find solution on your own.
Qode
How can I specify the blank space between two inner columns of a row (in your visual composer that you provide)
Hello,
This is possible if you add empty columns between columns with content.
Qode
Ok wow so there’s a few issues here.
I’ve fixed up the import process to load each XML file one at a time. Rather than trying to run them allllll at the same time.
So now the content is loading in correctly:
But the options were still not loading in correctly. I traced down the bug to this function. It is calling qode_recalc_serialized_lengths() on an array. The preg_replace just kills the options array. Please fix this bug! I’ve lost a week trying to import demo content here.
$new_global_values = qode_recalc_serialized_lengths(str_replace($demo_url, $url, $global_options));to
$new_global_values = str_replace($demo_url, $url, $global_options);
The /e modifier in the regex is deprecated and will just null the options array. You need to update the code to support the new preg callback function.
Please test on PHP 5.6 or PHP7 as most hosting providers are running this and people on these will simply not be able to import your demo content themselves.
The default menu still doesn’t import here but I’ll have to figure that one out another day.
There are also a few security issues which you are welcome to email me about if you are worried about that kinda stuff.
Hello again,
Thanks for noticing this, and for offering a workaround. Our development team will dig into this right away, and we expect that they will prepare a fix and also we we’ll try to release theme update ASAP, maybe even today.
Taking care of security is our top priority, and if you have noticed anything that could be improved please reach us over email at support@qodeinteractive.com , and we would gladly improve our code so we could all benefit for having better and more reliable product.
Qode
Hello, the theme are very nice. I´m interested for the Demo Hosting Services from you. How Where did you get the icons and there are others, Example the light bulb or Mobile Phone, or the color pictures. Thanks for reply
Hi,
It is work of our designer, but also most of images we use on our demo sites are copyrighted, and if you’d like to publish them on your site, you would need to purchase them separately. We bought most of our images on Shutterstock http://www.shutterstock.com/
Qode
Hi, I’m interested in your theme, I think it’s an amazing job. I use this fantastic plugin https://codecanyon.net/item/formeditor-pro-wordpress-form-builder/20095603?s_rank=1 and would like to know if it will work for your theme.
Thanks
Hi,
It is not so popular plugin and we didn’t tested it so we can’t tell you much, sorry 
. In case that plugin is using its own java script for some part, only issue which you can have is to conflict with our ajax page transitions, and that can be easily fixed by disabling transitions from Qode options > General.
Qode
There is no header height in Qode Options. Anywhere
If I can’t change logo size and there is no header height, what the heck do I do?
Hi,
Option is there https://www.screencast.com/t/6kb8VHgv and it isn’t available only for fixed header top menu type, but even then logo can be increased with some css code, and you can contact our support for necessary code trough our support forum at https://qode.ticksy.com
Qode
Hi, some questions regarding: http://demo.qodeinteractive.com/bridge105/
1) Is it possible to have a boxed-layout of specific width for this?
2) can i add self-hosted/external videos to homepage slider & portfolio items – in addition to images?
3) Is it possible to add a second logo (clickable) in the menu – without editing core file/s?
Thanks
Hello,
And thanks for the interest in our theme.
1. Box layout option is available from Qode options > General https://www.screencast.com/t/bOrI6zkfvdOz , and with option enabled, that demo will look like this https://www.screencast.com/t/MOHsrx2Wv
2. Yes, Qode slider support video slides with self hosted videos, and portfolio items supports YouTube, Vimeo and self hosted videos https://www.screencast.com/t/Ejj8qNgK
3. Left menu area have widget area at the bottom, so if second logo can be placed there, you can add image for logo wrapped within a tags in order to set a link to some page.
Qode
Thanks.
#1. In the boxed-version sample you sent, there is lot of space between the menu & content panels…
Another thing – can the header height in ‘mobile version’ of ‘bridge105’ be increased to accommodate a tall logo?
Hi again,
Yes, unfortunately boxed layout spacing cannot be changed from theme options. Mobile header is fixed and it can only be changed with some css code and if you decide to use our theme, our support can help you with that.
Qode
Hi, would adjusting the boxed layout spacing be possible with a few CSS edits?
Hi again,
It is possible also, but several media rules are required because there are different widths for different screen sizes. If that part is important to you you can also consult our support for necessary css code.
Qode
Hi.
We are almost decided on ‘bridge76’...
1) Are the homepage sliders used on b76 & b105 different – i like the responsive sizing of the b105 slider – can it be used in b76 with titles and text?
2) Are sub-menus possible in b76?
3) Do I need to buy license of any bundled 3rd Party Plugin to get it’s full functionality?
Thanks
Hi again,
1. b105 is using Image gallery slider, and b76 is using Qode slider. If you decide to use our theme, you will be able to import any of theme demos at any time, and all demos uses same theme, so functionality is the same, and you will be able to create and to use Qode slider in bridge 76 or inside any other demo.
2. As explained above theme options and functionalities are the same.
3. All required plugins are bundled with the theme, and there is no need to purchase additional plugins.
Qode
Hi, the ‘qode slider’ with video http://demo.qodeinteractive.com/bridge123/ is not working on my old iPad & iPhone.
Hi again,
That is normal. Video background is not supported on vast majority of mobile devices (no video on mobile), so it is important to provide Video Preview Image for Qode Slider video slides (it will be shown on touch devices and when video is loading on PCs/laptops). Also it is important to provide all three (webm, mp4, ogv) video formats (fallback) since some browsers (PCs/laptops) can only play certain type of video. You can convert your videos online – http://video.online-convert.com/
Qode
Hi, ready to purchase the theme but very confused about video elements playback on mobile. There will be quite a few – in slider, on page and in portfolio gallery.
Is there any other third-party plugin which will take care of this requirement?
Hi again,
Some devices do not support video background playback, and this is disabled in order to offer same user experience to all, but our support can suggest you some workaround and to try to enable video on touch screens. Also, Theme is bundled with Layer Slider and Revolution Slider plugins, so you can use one of these plugins since they offer much more options, functionalities, and animations.
Qode
Hi, is there a way to insert your small separators (used in counters) inside a VC text block?
Hi again,
Basically you can create separator to your liking on some testing page, and then copy raw shortcode from the page, and paste separator shortcode inside text block and it will be rendered.
Qode
Hi, sorry for the bother – how do I copy raw shortcode? I want the separator on http://bridgelanding.qodeinteractive.com/bridge-elements/counters/ (but in black color)...hope you can help
Hi again,
Create element on some page, switch to text editing mode, copy code and paste it inside text widget https://www.screencast.com/t/9W8SVCgQ
Qode
Hi, it worked – thanks.
Two more things: 1] increase header height for mobile as my logo is 120px high 2] in mobile view, logo to be left-aligned & menu to the right
Hope you don’t mind these support questions here
Hi again,
This will require some custom css. Please submit a ticket to our support at https://qode.ticksy.com and provide a link to your website. In case that maintenance mode is enabled also include WordPress admin access.
Qode
“Elements within this list are deprecated and are no longer supported in newer versions of Visual Composer.” which is pretty much everything. I’m running on the latest version of your theme. I tried to disable all the plugins the problem still here and i cant get any work done.
I am unable to edit or change anything on a page, element-wise. Could really use some help.
Hi there,
Elements will work with upcoming version, and probably you are having issues with Visual Composer because you are using some older version. Please try to update everything and test this again. Theme update instructions can be found here http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/
Also, we have video tutorials regarding theme update:
https://www.youtube.com/watch?v=duvezfgPrLY&list=PLNypD600o6nLFmxDfvLXYbH6LjWSoAhaV&index=5 https://www.youtube.com/watch?v=NI7LJwkXUAA&index=6&list=PLNypD600o6nLFmxDfvLXYbH6LjWSoAhaVQode
i am running the latest version of vc and bridge allready. i have deleted everything and installed it again. not working at all. please help me i cannot do anything now and i love your theme a lot.
Hi again,
You need to contact our support, so they can see what is the issue on your end. Only then they can offer you some solution for the problem which you are experiencing. I already explained that this is not related to our theme, and you can easily check that if you install the theme on local installation https://premium.wpmudev.org/blog/setting-up-xampp/
Qode
Hi This is the second time I’m having problems installing demo content (never resolved the first time). When I import ANY of the demos only half the content comes in, half CSS styles (wrong font & logo) no slider and padding wrong. I downloaded and installed a fresh copy of the theme yesterday (full file including documentation) and still no go.
In the zip file this folder is empty: (themeforest-7315054-bridge-creative-multipurpose-wordpress-theme (3)\bridge.zip\bridge\includes\import\files) Shouldn’t it be full of text files??
I need help ASAP as I’ve lost 4 days on this project already. I can’t send a support ticket as the bridge theme was purchased on my clients account not mine.
Thanks!
Hey I see your importer splits the XML into 10 separate files.
But when you click “import” it fires all 10 ajax requests at exactly the same time.
I think what you are trying to do is import one XML file, then the next, then the next etc….
Please re-do this import javascript call because asking the website to import 10 XML files at exactly the same time is certainly going to break things. Especially if you expect one XML file to be imported before it proceeds to the next.
Hello,
And thanks for writing in.
Taking care of security is our top priority, and if you have noticed anything that could be improved please reach us over email, and we would gladly improve our code so we could all benefit for having better and more reliable product.
Qode
Can you guys implement a product slider for the next update? I would like to add a 5 product, 5 column layout but the woocommerce shortcodes isnt allowing me to do so
Hello,
Currently, you can use Layer Slider plugin which is bundled with our theme in order to load and display dynamic content into Layer Slider slides.
Also, thanks for the suggestion, it is always good to have custom solution, so I’ll forward your suggestion to our development team and they will consider it for some future updates.
Qode
Recently i updated theme to latest version… But After updating theme and theme related plugins.. Images are not showing up or working properly.
Like logo is not showing up.. but it’s there in header.. Products images are not showing up..
http://heidalrafting.no/nb/product/elvebrett/On Home page… section below Slider.. is not animating images properly .
I have created ticket and login is provided there
thanks
Hello,
Thanks for submitting the ticket. We informed our support team, and they will answer to your ticket as soon as possible.
Qode
I purchased this theme from my other account, it seems that the blog articles are not loading to its single blog posts from its category pages. It just loads endlessly on the same page. I think there were issues like this before?
Hello,
Make sure that you are using latest theme version, with all plugins updates. Also, try to disable all 3rd party plugins, and reset permalinks, and if that does not help our support can take look at this. You can reach them by submitting a ticket at https://qode.ticksy.com and also please provide all necessary details in your ticket like a link to your website along with WordPress admin access.
Qode
I have a problem with Masonry Gallery, in Portrait Ipad, the first and last item stays alone, but they can fit toghter
Hello,
Our support needs to be able to access your website in order to investigate this. Please submit a private ticket at https://qode.ticksy.com and share WordPress admin access and a link to your site in your ticket, so our support can check this on your end.
Qode
Hi in this theme http://bridge58.qodeinteractive.com/, i added a little script becouse i dont want logo on the home page. <?php if(echo is_front_page()){logo div and css} ?>.
That works for me only the first time im visiting a page. And the reason is that header.php where my code is, is not refreshing everytime im navigating through menu. Can you help me put a script somewhere so i can make header refreshing?
Hello,
As I can see you are checking if page is front page so code will not work on other pages. Our support can check entire code and to suggest some changed so please contact them support for all support related questions over support forum at https://qode.ticksy.com and provide all necessary details in your ticket.
Qode
Yea so if (!is_front_page()) logo will hide from homepage and will show on the other ones? or im missing something. Yes i opened a ticket.
Thanks for submitting a ticket. One of our agents will reply to you as soon as possible.
Qode
Hi. Great theme! When will it be compatible with WordPress 4.8?
Hello,
Yes, our options framework is compatible with latest 4.8. Pay attention that if you are using shortcodes or custom HTMl elements in text widgets, you will need to apply code from here https://qode.ticksy.com/article/11035/
Qode
Hi. Thanks for coming back to me. The new demo’s do not seem to load all the content in 4.8 – I’ll try again.
Hi,
Like others, I am not able to import the demo data…
Hello,
Please try to follow instructions from this article https://qode.ticksy.com/article/9420/ if that doesn’t help, submit a ticket to our support and provide WordPress admin access so we can try to import demo on your WordPress installation.
Qode
