354 comments found.
Hello bigsteps,
This theme looks great!
I am looking forward to buy this wonderful theme. I have few pre-sale questions:
1) When the website loads for the first time, I can see “Loading indicator” icon. Whether that can be disabled?
2) Whether the FREE SHIPPING, MONEY BACK, ONLINE SUPPORT sections can be moved down near footer?
3) Whether you will implement shopify section feature for this theme in future?
Hi! 1) In Theme settings 2) Yes, all sections can be ordered in theme settings 3) For this theme we have own sections system, but newest Sections functionality we will enable in new theme.
how do I disable the slider for mobile, also how do I create my own slider I didn’t quite understand the documentation, thanks
Hi! Very Sorry for late responce. Slider can be disabled in mobile by adding class hidden-xs hidden-sm . Slider you can enable on home page by choosing that module in sections Theme Settings / Home Page – Default / Sections http://joxi.net/p27RWokt0n1klm Also Write please ticket here http://help.big-skins.com/open.php?topicId=13 Our developers will help you asap with detailed answers.
Hi,
How to replace the add to cart button with a contact link, as the products are not yet for sale?
Thanks
Hi! Write please ticket here http://help.big-skins.com/open.php?topicId=13 Our developers will help you asap with detailed answeres. Unfortunately, we dont provide here technical support.
For some reason none of the ajax features seem to be working (adding to cart, changing product price on variant, etc.) even though all the proper settings are turned on https://levelupyourhome.com
Hi! Write please ticket here http://help.big-skins.com/open.php?topicId=13 Our developers will help you asap with detailed answeres. Unfortunately, we dont provide here technical support.
I want to create Home page 4 but i cant
so i have those 3 big pictre on top how?
Hi! Write please a ticket. Dev will help you. http://help.big-skins.com/open.php?topicId=13
done please reply
Hi! Thanks! Coud you write please what is your ticket umber?
I cant find it , can u please tell me how big is your logo and what size i need to design to make it perfect?
Logo for example in our demo 180×65 px Also write next questions to bigstepscenter@gmail.com
Dear, Customers! Unfortunately, our support team cant answer your tickets and mail questions. We promice answer all your requests tomorrow. Sorry for inconvenience.
hi ,We only have one option (the default) to choose??? where are home page 2 , 3 to choose from?
Hi! Write please a ticket. Dev will help you. http://help.big-skins.com/open.php?topicId=13
Hello, There is an issue with the variant small images on the product page. Please let me know how to fix this. Here is the screen shot of that problem -> https://prnt.sc/fpoow7
Hi! You have to upload color pics. Here is described in doc http://seiko-shopify.big-skins.com/manuals/#ColorizedProduct
Yes they are also added for each variant and they work fine with other theme but not with this one the products are imported from Aliexpress using Oberlo and the variant images are showing up fine in the Admin panel but not on the front end.
When I click on the variant it changes the images perfectly but the thumbnail image which is supposed to be displayed with the variant color options are broken.
Write please ticket here http://help.big-skins.com/open.php?topicId=13 and our developers will help you.
Ok ticket created, Thank you.
What can you control on the home page as far as relocation of items without messing with html/css?
You can choose yourself how to build home page like here http://joxi.net/l2ZLXeBT8zwjar Just choose any widget in any section
When will you support shopify sections?
Hi! Unfortunatelly, we don’t plan to make shopify sections in Seiko theme. We have only own sections tools that is built in theme.
I really like this theme! Does the theme supports video slider in the home page? can we add more currency to the theme? what are the prices for customization? thx
Hi! Thanks
Write ticket here http://help.big-skins.com/open.php?topicId=13 and our support team will give you all answers and instructions.
Hello, can you please tell me how to change text Style No: on product pages to SKU: thanks much
Hi! Sorry for late responce. We were on the weekends. Write us mail with screenshot where to change and we will change it in your site.
Hi!, How do you remove the “add to cart” button and the “select options” button that appears on the collection page when you hover over a product?
Hi! We enable them with css (display block/none on hover). Try use http://help.big-skins.com/open.php?topicId=13 In ticket system developers can give description more in details.
Hello, When switching to Mobile view, the cart icon on the header moved on top of our logo. Where can i fix this issue?
Hi! Write ticket please and our developer will check your header http://help.big-skins.com/open.php?topicId=13
Does this theme has lifetime updates for free?
Hi! All updates are free. If you want latest version you have just to re-download theme again from your dashboard on TF.
I’m struggling on how to add a Featured Products section to my home page…didn’t find any directions in the documentation
Hi! You have to choose widget in Theme Settings / Home Page Default / choose in select boxes Products Carousel . It would be great if you write ticket us http://help.big-skins.com/open.php?topicId=13 We dont give here technical support.
I put in a ticket and I received a strange response…and I didn’t get the help I needed. I asked a few simple questions and I still didn’t receive any simple and details instructions…
Hi! Our dev just asked staff invite (admin access) . He wanted to make example directly in your site how setup featured products and to show place with screenshot where you can change grid of carousel. Also we answered about pre-defined pages.
I’ll send a link and the password to the ticket, but you didnt answer the question about the other predefined homepages. I can only use the default homepage as of now…
Hi! We accepted invite and anwered by ticket.
What’s the delay in letting me know why the sidebar isn’t showing up my collection page. Thank you..
Hi! Our support team is on weekend now. Our day work begins in 9 hours. Please remember your ticket number and we will check it number 1. Or if you sent ticket or question by mail this weekend than we will read all in 9 hours.
Is there a way to increase the add to cart button size? For us it is way to small…
Hi! Write us a ticket and our developer will help you.
Hi! How do you disable the add to cart button that shows when you hover above a product on the collections page?
Hi! We have your ticket. We have answered you.
Hi – We are facing a major problem with the Seiko theme we just installed. Users are adding one product, but another random product is getting added to cart.
We have raised a ticket as well. Ticket #758080. Can you please respond ASAP?
Hi! I’ve just tried to add products and looks well. But send please example video from desctop to bigstepscenter@gmail.com and staff invite. We will check it.
We figured out the solution. It was due to customization at our end. Thanks for getting back so quickly though 
Sounds great 
Does it support full translation to Portuguese ?
Hi! Theme has translation file. We can help you setup it.
Hello Bigsteps, I noticed a new update is out. How do i update this theme while keeping my current settings?
Hi. Very interested in buying your theme. I have a few questions.
1) For product options, is there an option on this theme to display options in a drop-down menu? 2) When is the next update expected to be released? Will there be any new features? 3) If I buy the theme can I install the demo’s exactly as you have them shown? How hard is it to install the demos, is it a 1-click install? 4) Besides the demos, do you have any links to real customer websites using this theme? 5) If I need to make any changes to the theme do you do customizations and if so what is your rate?
Thank you.
Hi! Yes, we have ability to use swatches or simple dropdowns 2) Today will be released 1.8 with fastest quick view 3)There not ability repeat demo, you use own product’s base, but you will have same home page 4)we have a lot of them, write us ticket to http://help.big-skins.com/open.php?topicId=13 and we will show you. We cant advertise them here. 5) 25$ per hour
Hi! Our theme is developed to be used without sections functionality. We have only own tools to build home page with widgets.