39368 comments found.
Hello, can I use the AVADA RESUMÉ with a blog section? I have a blog and I would like to use that. Thank you!
Hello @bru1987
Indeed you can do that without any issues, all of our demos are created on Avada and you can use any of our post type on any demo you want so yes in short you can have your blogs there for sure 
In case you need further assistance from us please open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Hi Ammar, I have a couple more questions: - Will the blog be as beautiful as the Resume template? - Can I still contact support (very briefly) even though my support is expired? Thank you.
Hi there
We hear you loud and clear, however allows us to clarify that Envato introduced paid item support back in September 2015 and we theme authors had zero control or influence over this. In fact, we (ThemeFusion) in response to the Envato initiative decided to Grandfather in for support any of our customers that had purchased a copy of Avada prior to the 1st of September 2015, as explained here -> http://bit.ly/1SwDKpe
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Hi MB, that’s great, thank you. MB I please ask you to answer my first question: - Will the blog page be as beautiful as the Resume template? How can I create it (the blog page)? Thank you! Have a great day.
Hello,
You can use any Avada elements from any of the demos on your Avada site. That’s because all the demos are created using Avada theme options and elements, so you can easily mix and match between them.
If you want to add a blog section, you would just need to add the Blog element to the page and it would add your posts to the frontend.
For more information on the Blog element and its options, you can check our post here > http://bit.ly/2m1AEFC
I hope this helps!
-Weston
Thank you so much, Best Regards.
You are welcome
We are using your theme; installed slider revolution but cannot update the plugin nor use any free premium templates they have. What should we do? It is supposed that it is free!
Hi there
Allow us to explain to you in detail how bundled plugins work, in regard to theme included plugins, it is not unique to Avada and applies to any theme that includes a plugin:
- Avada includes the Layer and Revolution Slider plugins, at no extra cost
- As of right now, Avada 5.1.6 the latest version of the Layer Slider plugin is version 6.3.0 -> http://d.pr/i/uXYPZy – which is what you will have
- Because it is plugin territory, the respective plugin authors include a global update call for the plugins and it does not apply to theme included plugins -> http://d.pr/i/C4PWvO
- The next release of Avada will version 5.2 which will in turn include the latest next version of the Layer and Revolution Slider plugins available at that time
- You can safely ignore/dismiss the plugin authors update notice and it will not affect your site in any way
Help file on how to import/export sliders -> http://bit.ly/1HAkadh
Please note, the plugin author has a section called ‘Get Free Premium Sliders’ -> http://d.pr/i/ZEAHs – however you have to then buy a stand alone plugin license from them -> http://d.pr/i/M1t86R – this has nothing to do with Avada, or any theme that bundles that slider plugin.
If you need assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Hi, I ‘ve just purchased the theme, and the creative demo and fusion slider are not working. I have sent a support ticket a few times and I get zero reaction. My ticket isn’t even saved under the My tickets section. what is going on?
Hi there
We checked your username against our system and we do not see any tickets created -> http://d.pr/i/Y4J4Nx – can you please go to this link -> http://bit.ly/1KE4GB5 – create a a ticket and reply back with the ticket number, our team will gladly assist you
Thank you, MB
I’ve sent a ticket I can see it now in my tickets section but there is no ticket number
Hi there
You will have received your ticket confirmation via email. I see you have created one, it is #168418 and one of our team members will be replying asap
Thank you, MB
Hi there,
Somehow my wp installation takes all ‘Language – formal’ translations instead of the normal ‘language’ files? That way i have to re-translate all the original strings again in the ‘language – formal’ file. Hope you can help me out on this one, thanks!
Hello @Frano09
Did you put your language files inside the correct folders? that is wp-content / languages / themes or plugins as per the element you are translating?
Please read our complete documentation regarding the language files here => http://bit.ly/1IL657F
However if the issue persist please open a new support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
hello, can i have multiple different sidebars with your theme? great work by the way!
Hello @GrethJ
Yes, you can create as many sidebars as you want in our theme and can assign 2 sidebars on each page at a time, you can read all about sidebars and widgets sections in our theme here => http://bit.ly/1XYufmY
We will be happy for you to be a part of this Amazing Community!
Cheers
-Ammar
Hi I purchased this template 4 months ago ‘avada template “creative theme” and i can’t find the PSD source file for that theme on my downloads.. please help
Hello,
There’s actually no PSD file for these demos. Avada is created 100% from the theme’s options network.
Let us know if you have any follow up questions!
Thank you
-Weston
Hi, I was asking yesterday about solving problem with fusion builder which blocks my website. I got some suggestions and I contacted with my host provider and upgraded all server limitations. I reinstalled fusion builder and at this time it was installed successfully but I still have a problem in order to load my website. The website is loading and loading and after 2 minutes there is the message (Page not found) . Any further suggestions in order to fix that problem? Thanks
Hello,
It sounds like you may have a separate issue from what we were discussing yesterday. Have you tested this with the Fusion Builder plugin disabled?
We would need to be able to check this first hand to assist you more precisely. We would be happy to check into this further for you. So we can better assist you, please submit a ticket through our support center. We’re unable to officially provide support through themeforest comments, as it’s primarily for basic questions about the theme and presale inquiries.
Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to helping you!
-Weston
Hello, pre-sale question. Is it possible for the blog content container to span the full-width of the screen (ex. https://www.w3schools.com/)? Thanks!
Hello!
Thank you for your question! That is actually very easy to do with Avada. You would just select a 100% width template when creating your page and use a Blog element inside of a Container Element set to 100% width > http://prntscr.com/fn1cjh
Also keep in mind, when you purchase Avada, you’ll get 6mo of free included support. So if you have any questions like this or need assistance with how to do a certain layout, you can just send in a support request and one of our Avada experts will guide you one on one.
Let us know if you have any follow up questions.
I hope this helps!
-Weston
Is it possible to show a overlay over the featured (product) image when it is out of stock, see: http://prntscr.com/fmz02y? Hope to hear!
Hello!
Thank you for your question. Avada does have an out of stock notice which will appear when enabled in WooCommerce settings and the product status is out of stock. It will look like this > http://prntscr.com/fn1acu
You’ll find that option in WooCommerce settings > http://prntscr.com/fn1bp2
Just a note, you currently have an active support license. If you have any further questions or need additional assistance with Avada, you can send in a support request and our team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you!
-Weston
Hi Weston, thanks but what setting doe i have to enable? I just enabled one of the settings which i think it is, but that doesn’t change anything, see: http://prntscr.com/fn5mat
Maybe it has something to do with the variations, since it are all variable products (from which 1 of the variations is out of stock)?
Maybe it has something to do with the variations, since it are all variable products?
Hello @frano09
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi Ammar, ok thanks, i already created a ticket (385494989) but didn’t receive any response so far, hope to hear there!
Hi there
I have checked and see that your ticket #168291 has been replied to by our team
Thank you, MB
Hi, just a quick question. How can I disable the automatic collapse of the toggle elements? I would like to be able to open them all on the page. I hope I wont have to renew my support subscription for this rather basic question 
Thanks!
Hello!
This is a new option we are bringing in 5.2, our next upcoming update. It is currently in beta testing
Once it is live, you’ll be able to choose between the two.
Thanks!
Fantastic, thanks!
It is our pleasure
Hey, when is a next update coming for Avada… and what new things are you working on?
Hello @cubewebsolutions.
We can not give an exact ETA for our next update however its already in BETA testing and will be out soon enough along with the changelog, its really big and i can not provide you with all the changes here in comments section. If you want to check it out you can sign up for our Beta Testing program.
Cheers
-Ammar
Hi There,
I’ve got the theme in use for almost a year, and the theme works awesome! Only now where rebuilding the website, and i’ve found a problem. The problem i’ve stumbled on is that i can’t get the portfolio to work properly.
What we want to create is a portfolio, where the customers can see highlighted image of the portfolio file, and when they click that photo a lightbox pops up with an iframe in there. An example of what i’ve looking for: https://www.poppr.be/portfolio/
So is it posible to get a portfolio where customers just need to click on the photo and then the lightbox with iframe pops up?
Thanks in advance,
Kind regards,
Peter
Hello Peter
Its definitely possible to do so and all you need to do is disable the portfolio title and link from Avada > Theme Options > Extras > Featured Image rollover so only lightbox link is showed.
If you have issues working that out please open a support ticket and our team will gladly assist you with this query.
Click Here To Create An Account & Get Avada Support
Cheers
-Ammar
Hi Ammar,
Thanks for the advice, but when i disable the title and link it still opens the portfolio file in a normal URL style. No lightbox unfortunately..
Hello @peterN87
Are you clicking on the magnifying glass icon? please make sure you are clicking on it and to remove the link on the whole image try this code inside Avada > Theme Options > Custom CSS Tab
.fusion-link-wrapper{display: none !important;}
Thanks
-Ammar
Hi Ammar,
The website is http://iam-photo.nl/work/ Then we want that if you click the photo you’ll get a lightbox (just like when you click on the magnifying glass, but then on the whole photo) and then it opens a lightbox (but then not with the image, but with an iframe.
Hi there
I have just checked and tested that on your site and the lightbox is opening for me -> http://d.pr/i/c0l7wT – is hat working for you now as well?
Thank you, MB
Yes that works perfectly! But now my question is how can i get an iframe in that lightbox instead of the selected photo.
So it looks / works like this site https://www.poppr.be/portfolio/
Hello,
The Avada Lightbox is meant to show the full sized and more focused version of the image on the page. The lightbox element doesn’t allow for custom content like code etc.
However, you could use a modal element if you’re wanting to add content to a popup. You can find more info on that element here > http://bit.ly/2p52Khr
If you need any further assistance with your Avada site, please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Purchases made before September 1st, 2015 are eligible for our Grandfathered support policy. More information on Grandfathered support can be found here > http://bit.ly/1SwDKpe
Information on Renewing your Support license can be found here > http://bit.ly/1RIS2nj
Thank you, we look forward to helping you!
- Weston
Thanks for the reply!
I will gladly buy the extended support if it could be fixed by them. So i now only want to know, could it be fixed by your team like i’ve asked. (I’m not fishing for a free solution, but only a definite yes or no. Again paying the 42 dollar for the solution would be definitely worth it.
Thanks again
Hello,
Unfortunately the lightbox doesn’t receive custom content. The modal element does, but not the lightbox. The lightbox is meant to display images and videos hosted on either YouTube or Vimeo.
I’m sorry for any inconvenience caused here.
Thank you!
- Weston
Hello themefusion I am very interested to buying your template, it s fantastic! But I have only one Question, is it possible to create a Masonry product categories grid for the Shop section with your Template? Thx for your help.
cheers from switzerland jean
Hello @parisienne
We are glad to hear that you like our product, you can actually check our shop grid pages here in our demos below.
Classic Demo => http://bit.ly/2dWsndU Modern Demo => http://bit.ly/2do6XGR
You will all the available designs for products there.
We will be happy for you to be a part of this Amazing Community!
Cheers
-Ammar
Hey guys!
I have been working on one of my sites when the custom css has stopped working.
I have tried to take all the custom css out and add it back on one by one, but it does not reflect on the front end anymore.
I have no idea what has happened?!
Can you please give me some advice where to go from here?
Cheers, Pete
Hello Pete.
It might be an issue related to your cache so please also try and check the website inside an incognito window in chrome, try to disable any cache plugins you are using and clear browser cache as well, also go to Avada > Theme Options > Advanced > Dynamic CSS & JS and clear the fusion cache from there, check console if the CSS is being overwritten by any other plugin CSS perhaps? However if the issue persist we are just a ticket away.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Thanks a million Ammar! Clearing the fusion cache did the trick! Cheers, Pete
It is our pleasure
Please, I have detected that Avada has a small issue when working with SSL. The header looks broken (showing all logos sizes and stuff) because this line of code: <link rel=”stylesheet” id=”avada-stylesheet-css” href=”http://www.domain.com/wp-content/themes/Avada/assets/css/style.min.css?ver=5.1.6” type=”text/css” media=”all”> The solution is to call to a https instead of http, could you fix it please?
Hello @norbetuco
A lot of our users are on https and no such issues has been reported, if you have any broken header issue please open a support ticket and our team will gladly look into this and see where and why the header is broke.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Does buddypress work immediately or would it require coding on my part?
Hello @Guypham
It will work out of the box with our theme and no any additional coding is required at all from your end, so just install the plugin and start using forum.
We will be happy for you to be a part of this Amazing Community!
Cheers
-Ammar
He guys, Is the Avada theme restricted to be used only once after purchase or can I use it on multiple different domains or do I have to purchase it each time?
Hello @Ardent7
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
Hi! I cannot Sign in and create new ticket for support. I have an account, but I forgot password. But I cannot receive new password, if I use link for “Lost passord”. I checked spam folder already. Is there other way to create new password?
Hello @ReddishBlue.
If you are having issues accessing the support please email us with your purchase code and themeforest username to support@theme-fusion.com and our team will directly get in touch with you regarding the account related issues.
Thanks
-Ammar
I purchased back in Feb 2017 (I have 2 months of support left)... I can’t get the API token to work (it says I didn’t purchase Avada).. when I tried support to your site, it won’t recognize the purchase code to create a ticket for support… help.
Hello @abarneto.
If you are having issues accessing the support please email us with your purchase code and themeforest username to support@theme-fusion.com and our team will directly get in touch with you regarding the account related issues.
Thanks
-Ammar
Hi, I also got the message when installing Fusion Builder (The plugin does not have a valid header)
Hello,
It’s possible your plugin didn’t install completely. In addition to the reply to your first comment, I would also recommend checking your system status page for any low limit notices. Also, specifically check your Max Upload Size. We recommend it to be at 32M to avoid any issues. If yours is something low like 2M, that will be an issue as it could be truncating the plugin install.
More info on the Avada System Status page can be found here > http://bit.ly/29P6ivL
If you need any further assistance with your Avada site, please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Purchases made before September 1st, 2015 are eligible for our Grandfathered support policy. More information on Grandfathered support can be found here > http://bit.ly/1SwDKpe
Information on Renewing your Support license can be found here > http://bit.ly/1RIS2nj
Thank you, we look forward to helping you!
-Weston
