657 comments found.
Hey, The content is overlaying slider in a terrible way. I updated theme and plug ins. Except for vc as the theme does not include new version. Here’s a screenshot http://www.purplemoondesigns.co.uk/wp-content/uploads/2017/10/screenshot1.jpg What solutions for it are there? Thanks!
Hello,
We just checked your site and as we could see overlapping problem has been solved https://www.screencast.com/t/BUyaqSESbl if you are still facing any issue, please, submit a ticket on our support forum at https://mikado.ticksy.com and include your site URL with wp-admin access and our agent will gladly help you.
Best,
Mikado
Greetings,
Is the documentation for `Burst` theme included in the download? If so which folder is the documentation in and if not, where can I obtain a copy of the documention?
I look forward to hear from you soon.
Kind regards
Tony
Hello there Tony,
Yes, in documentation folder is added our documentation for Burst theme https://www.screencast.com/t/XyRgek4lp
And also here is our Online Official Manual http://burst.mikado-themes.com/documentation/
Best,
Mikado
Hi
Many thanks, I downloaded all files and documentation but when I unzipped it documentaion folder is not included.
Kind regards
Tony
Hello again Tony,
You are welcome. We just downloaded latest version of our theme from Theme Forest and there id docs folder and file inside https://www.screencast.com/t/3YPOpx4rQxzMikado
Good night. Thank you for the beautiful theme. There’s only one problem I couldn’t solve. I translated the .PO file and rename it to my language pt_BR. But it’s still all in English. Is it because I’m using the child theme? Could you tell me what I’m doing wrong? Thank you.
Hello,
Please, check third step from here https://www.hostinger.com/tutorials/wordpress/how-to-translate-wordpress-theme-using-poedit We hope it will be helpful.
Best regards, MIkado
Is there any reason why WooCommerce would break the back-end/wp-admin with your theme? Keep getting HTTP500 error when WooCommerce is activated.
Hi,
When it comes HTTP error 500, here is article that explains this common issue https://mikado.ticksy.com/article/10611 For further assistance, we need to ask you to submit a ticket on our support forum at https://mikado.ticksy.com and include your site URL with wp-admin access and our support forum will take a closer look and assist you.
Best,
Mikado
Hi there,
It is not related to anything in that article. It’s specifically related to WooCommerce, as the backend only breaks once WooCommerce plugin is activated. I will create a ticket anyway.
Thanks.
My support has expired, so I cannot submit a ticket.
Hi,
For further investigation we could assist you only on support forum, since we need wp-admin access. So, did you check resources? Could be that resources on your server are too low. Also, we could suggest to contact your hosting provider and ask them to check error log. On that way you’ll find out what exactly is causing this issue.
Mikado
Hi there,
I have further singled out that the issue is with your theme and WooCommerce. When activating another theme (Storefront) the error does not occur. I have set my resources to their maximum values.
Furthermore, I refuse to renew my support in order to have this issue fixed. It has not occurred because of any fault of my own.
Please advise.
Hello,
Please, reach us here support@mikado-themes.com and include your site URL with wp-admin access and we will gladly investigate and check if the issue is theme related.
Thanks,
Mikado
Is there any problem with your theme? Because it doesn’t work. When I do some edit on a page there is no change after saving it. And it comes back to default. It’s really weird.
Hi there,
Theme is working just fine on our testing environment. If you have problems with saving changes on a page, please make sure that you are using latest theme version, and after installing latest version please uninstall included plugins and install them again from the info box message which will appear in order to install latest included versions of these plugins. Also, this could be caused by some 3rd party plugin conflict so also try to disable all additional plugins and leave just theme and plugins required by the theme.
If problem persists then please contact our support team by submitting a ticket at https://mikado.ticksy.com and provide WordPress and FTP admin access in your ticket so they can investigate this further on your end.
Mikado
is it not possible to have a sidebar on a page that also is fullscreen header?
Hello,
Please share a link to one of our demos so we can see which side bar needs to be full width, and we will tell you if it is possible.
Mikado
‘Burst Intro’, thank you
Thank you,
Intro page is using landing page template, which don’t have side area, header and footer, so it is not possible to have sidebar on this template.
Mikado
oh. So which fullscreen demo should I install to enable inner pages to have a sidebar?
Hi again,
All demos allow same functionality, you just won’t be able to use it on landing page template, on all other page template menu, footer and side area can be used.
Mikado
Gotcha! All sorted. Thanks for your help.
You’re welcome.
I’ve just updated the theme and things are a right mess. Have a sidebar appearing on the homepage now, of which I cant get rid of.
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
If you still need assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey, CF7 is crashing my site, causes 150 different errors in the console, whenever i deactivate it the errors are gone and the site is working but all of my forms are not.
what can i do ?
Hello,
It may be related to some change in Contact Form 7. Try to download some older version from this link https://wordpress.org/plugins/contact-form-7/advanced/ , from drop down as shown on this screenshot https://www.screencast.com/t/Iua9gO2Ox and install it instead of latest plugin version and test again.
Mikado
Hi. I’m seeing the photos in the sliding product image gallery off centre. Is there a fix for this? Thanks
Hello,
Our support needs to investigate your page setup first and to be able to inspect the page, so please contact them over support forum by submitting a ticket at https://mikado.ticksy.com/ and include a link to a page with issue along with WordPress admin access.
Mikado
Which of your downloadable demos is full screen demo http://burst.mikado-themes.com/burst/fullscreen-home/ ? Thank you
_
Hello,
It is Burst Orignal demo.
Mikado
Hi! I’m willing to buy the Burst theme for one of my customers. However, he wants to combine the Split demo with the standard version (ex. 4 menu items: 1 shows standard page, 2 others show split page once clicked on via menu). Is that possible? Thank you!
Hello,
And thanks for the interest in our theme.
All demo content can be imported with our one click demo importer, so you can choose which pages you are going to keep, and to replace demo content on this pages with actual content and to delete the rest.
Mikado
Hello, is theme php7 compatible?
Hi,
And thanks for writing in.
Yes, Burst theme is compatible with PHP 7. If you need anything else just let us know.
Mikado
Hi there, very nice theme ! I’m about to purchase it but before I have just one small question: In the shortcode Image Fusion, is it possible to associate hyperlink to the images ? Thanks in advance for your time.
Hello,
And thanks for the interest in our theme. Can you please share a link to a page where that element is present so we can know precisely which element is it.
Thanks, Mikado
Hi,
As I mentioned, I haven’t bought the theme yet so I don’t have any link to share with you. I’ll try to be a bit more specific, in the Burst Intro page, when I inspect the HTML, I can see div class=mkd-if-side-image skrollable img … /div . Would it be possible to get div class=mkd-if-side-image skrollable a href=... img … /a /div ? Sorry I wish I could have been more clear but the html tags are not accepted in the message.
Hi again,
And thanks for the explanation.
It is Fusion element with inner items which are being animated https://www.screencast.com/t/OrLg5us1KjMK at this time there are options for image and animation time, and there is no option for wrapping each image with a link, so this can only be achieved by modifying shortcode.
Mikado
Hi, Ok thanks. Do you think it’s easy to do ?
Hi again,
Since it is only additional field for link, and wrapping image with that link it is smaller modification, but you need to be familiar with coding, or you can hire someone to do that for you.
Mikado
Ok ok I’ll try that then. Thanks !
You’re welcome.
Hello, The VC is too much outdated. Can you guys please upload the new version of the theme or VC separately? My VC is breaking my site because of the old version. Please help guys
Hi there,
If you are using latest version of the theme you can install Visual Composer 5.0.1. Simply uninstall current version, and install it again from the info box which will appear at the top. Also, you can contact our support at https://mikado.ticksy.com/ and by providing WordPress and FTP admin access they can also perform plugin update for you.
Mikado
Hi,
I have a question: On my website build with your theme I just installed SSL and I get insecure notifications.
i can’t find any file to load via http.
Please help me.
Thx
My website: www.rawideas.ro
Hello,
This issue can commonly occur when user sets SSL certificate on a website where it wasn’t present and installation wasn’t configured initially in that way. You could try using some SSL links fixer plugins like maybe following ones https://wordpress.org/plugins/wordpress-https/ http://ithemes.com/codex/downloads/fix-ssl-non-ssl-links.zip but that doesn’t guarantee fixing the issue. More proper way would be to remove images that are causing this problem and re-uploading them again. By using google chrome developer tools console you can find list of images that are causing this issue.
Mikado
Hello, Congratulations on your work. Nevertheless, I have two problems to solve: > The Google maps module does not display the correct location > In the blog, when viewing a list of articles, the excerpts are displayed with dummy text. Is there a field to write these excerpts?
Thank you for your help.
Cordially.
Hi,
Thank you for your kind words! 
1. You will need to generate gmaps API key in google console, and add your site to the list of authorized sites. https://developers.google.com/maps/documentation/javascript/get-api-key?
Then, you should enter your key in Mikado Options > General https://www.screencast.com/t/VUSzZdTbysL
After that you can in our shortcode add your desired address. When entering address you can also use lonitude and latitude for more correct display of the location.
If you still can’t display the correct location please submit a ticket to our support forum https://mikado.ticksy.com/ and provide our team with your wp-admin credentials so they can take a closer look at your settings.
2. This text is an excerpt and to change that on your page check Excerpt in Screen options on that page. https://www.screencast.com/t/auggyVyYSD A new field will show up with the excerpt text you can edit.Mikado
The theme works with WPML?
Hello,
Yes, our theme is compatible and tested with WPML plugin.
Mikado
Hi, When you’ll make an update to include the new versions for slider and WpBakery? Thx
Hello,
We are preparing update which will contain all plugin compatibility. It is now in testing phase. Theme update will be released very soon, but until then, please you can use previous version without no problem until we release compatibility update. Check our change log for the update and you will also be notified when the update is out.
Mikado
Hi… Your theme (Burst) contains outdated copies of some WooCommerce template files. Can fix it please….
Thank you… _
Hi,
We’re currently working on major update for all our themes, which will include plugin updates as well, but we can’t tell exactly when it is going to be released. You can use older versions for now, it is safe, and you will be notified by Theme Forest when new version of the theme is out.
Mikado
ALSO SUBMITTED THROUGH SUPPORT TICKET: But need urgent assistance…
Hi,
I have used the Mikado video slider + your Burst WP theme on this site: http://reviumgroup.com On desktop – everything seems to be working fine. The purchase istock video plays fine.
However, on mobile devices – for some reason the slider video was pulling the original iStock watermarked video that we used initially in the drafts for placement. I removed this video from the media library, checked/replaced the video url with the purchased one but now it doesn’t pull any video – it just stays black with a loading sign.
I can’t see where the option is to add the mobile video version, please could you advise?
Thanks
Harriet
Also, I am not sure why but the theme is still asking for a purchase code to activate layer slider and VC? I need this fixed also to enable auto updates
Hi,
On our side, it plays the same video in both resolutions. Please delete your browser’s cache or try with another browser. If you still have problems please open support ticket at https://mikado.ticksy.com/ and our support agents will assist you on that problem.
When it comes to error messages, we bought extended license for these plugins (Visual Composer and Layer Slider), and we can’t give you license code because of policy and terms of Theme Forest, because of that we included these plugins in our theme (you can find plugins in theme folder/plugins/ there are installation files of these plugins), also we will update these plugins to the latest version with theme update so you just need to wait for next theme update and there will be the latest version of plugins if it exists. Then when you update theme you just need to go to your back-end Plugins and to deactivate/delete these plugin then you will get some notification to install necessary plugins to our theme, then just click to install/activate again these plugins and that will be all. If you don’t get this notification to install necessary plugins, then just go to Plugins -> Add New -> Upload -> Find these plugins in our theme folder/plugins select one by one and click import/install.
Basically, you can ignore activation messages and use your plugins freely.
Mikado
There is a new version of WPBakery Visual Composer available.
Hi,
Thank you very much for info! We’re working on major update for all our themes which will include plugin update as well. We can’t tell exactly when it is going to be released but we hope soon.
Mikado
