6351 comments found.
Hi. How can I make a footer sticky to the bottom of the mobile screen?
Hello,
Unfortunately, Impreza doesn’t provide this feature, you can hire a developer to implement it for you.
Hello, I seem to be having a small problem with the responsive part of the theme. 
We are making a page for a touch screen, and the screen are running on a android system. We would like to have 2 rows with 2 columns, but because its running on an android system it seems like it breaks the rows down to 1 even if the resolution is 1080×1920. Is it possible to disable this somehow?
Hello,
This is a complicated question, a good one for our smart support guys, please create a ticket on the Support Portal: https://help.us-themes.com/ and provide credentials via private reply (URL, admin username, and password)
Thanks in advance!
Hello, yesterday I noticed that the social icons also had some unreadable text above them. There was a theme update, so I ran it. I turned off our cache plugin to make sure the update worked, and the text went away. Then I turned caching back on after confirming the text was gone and the update complete. When WP Fastest Cache is turned back on, not only does that social media text come back at the very top of the page but all drop down menus stop working. For now i have the cache off, but if you can figure out what is conflicting with the WP Cache plugin or recommend a different caching option that would be much appreciated. Thanks for a great theme!
Hello,
I checked WP Fastest Cache on my environment and it works fine, you can try playing with its settings to make things work properly, or use WP Super Cache plugin instead, it should work properly right out of the box.
Let us know if you have further questions!
Hi, I’ve just client who use version 1.11 on their site. Yes, I know, terrific. I have downloaded some older version, should I use them or can I update to actual version directly? I think I saw somewhere steps how to update from 1 to 2 version, but I am not sure now. Thanks
Hi,
We didn’t perform such tests yet, most probably you should update theme step by step, 1.11 > 2.0 > 3.0 > 4.6.2, please share your WordPress admin credentials via this contact form so we could take a look.
Thanks!
Thank you very much. I have already access to client envato account, so maybe is better to write you from their account. Or I can write to your email directly. They have 4 Impreza licences, so I need to somehow shedule this. There will be 2x update from 1.11, 1x from 1.11.2 and 1x from 2.10. All sites have a lot of content so this needs to be handled very carefully.
Hello,
I recommend moving a copy of this live site to some dev server and perform the updating there, once it’s done you can move the site back to your live server. You can create a ticket on our Support Portal so our support guys could help you out.
Let me know if you have further questions!
I have licence with support under other client account so without it I can’t create tickets for this client otherwise I would asked there directly. Before I had all licences under my account (your support team added it manually), now they are removed and I need to log in under 4 envato accounts. It’s something what should be solved with support connected to envato account, it’s annoying for clients and everytime they need to send confirmation code because envato detects unusual login in.
Please drop us a line, so we could continue the conversation there.
Hello I can’t find how to register the theme. I don’t want to provide my account code to the developer, he can have access to my private informations. As others themes, should be there possible to paste the licence number. Thanks
Hello,
You don’t need to share your private info, you can easily activate the theme yourself using this manual.
Let us know if you have further questions!
Hi There. I have a client who wants me to build her two websites using the Impreza theme. One site is for a personal one profile page website and the second is a website for her business. Can I use one licence for her or will I need to purchase two?
Hello,
All licenses are per site, so you should use separate licenses in this case. Take a look at this article for details: https://themeforest.net/licenses/terms/regular
Let us know if you have further questions!
Hola, compré el tema “Impreza” y lo he cambiado de hosting. ¿Tendré algún problema?
Hello,
Please use our official English language, so we could better understand your request.
Thanks!
Sorry, I bought “Impreza” theme and I changed my hosting. Could I have any problem?
It shouldn’t bring problems, go to Impreza > About and make sure your theme is Activated (take a look at this screenshot). If it’s activated, everything is fine.
Let us know if you have further questions!
Ok, Impreza is not activated. I bought the liscence but how I could introduce it at new place?
Go to this page: https://help.us-themes.com/user/licenses/ click on Deactivate button there, once it’s done just reactivate your license.
Let us know if it worked!
Sorry, I Deactivated button but I don’t know how to activate again the liscense…
Go to Impreza > About, and click on Activate button there. Read this article to find out more: https://help.us-themes.com/impreza/installation/activation/
Hello guys, i have a problem on checkout page. Content hasnt paddings. Look to https://ctrlv.cz/L7Xr. I can do it manually, but pls fix it for another users Thanks
Hello,
Take a look at this reply: https://help.us-themes.com/impreza/tickets/20061/#reply-84362
Let us know if it helped!
Hi guys, I have updated to 4.6.2, but the theme options are broken. There is an empty grey column on the left side of the option that is covering a big part of the settings. Could you please fix this as I am unable to make changes to the theme options. Thanks
Hello,
Please create a ticket on our Support Portal, and provide your credentials via private reply (URL, admin username, and password) so we could investigate the issue.
Thanks!
Hello, I’d like some help!
Header always edit Set-Cookie (. *) ”$ 1; HTTPOnly; Secure”
I am adding the header (code above) in my .httacess and it is giving problem in the time to add product to the cart (product page), the count number is not changing for the quantity of products in the cart, but when I click to buy in the page The cart count appears correctly.
Can you help me?
I do not have access to support on your page.
Thank you.
Hello,
Unfortunately, we couldn’t reproduce that, please provide more detailed issue description so we could investigate better.
Thanks!
Hello,
we are working on the security configuration and when we check the headers of the site we verify that the set-cookie field displays the following message:
The ‘httpOnly’ flag is not set on this cookie. The ‘secure’ flag is not set on this cookie. (This information appears when httpOnly and secure is disabled)
The reason for this is:
Header always edit Set-Cookie (. *) ”$ 1; HTTPOnly; Secure “
You can verify this information (httpOnly and secure enabled) on several sites and use this as an example:
Https://securityheaders.io/?q=https%3A%2F%2Fwww.hexamix.com%2F&followRedirects=on
Ready! When everything is configured let’s go to the product page:
Https://www.hexamix.com/product/product-test/ and click on buy 10 units for example, the product count is not changed in the page cart.
Now go to the home page: https://www.hexamix.com/ and click buy. All products added to the cart appear correctly, in this case 11 units.
Can you help me with this?
Thank you.
Hello,
This issue isn’t related to Impreza, hope you fixed it because we didn’t see it in a report: https://prnt.sc/fvocd1
Hello,
yes I know it is configured properly, the problem is when you will add products to the cart on the products page, understood?
Example:
Ready! When everything is configured let’s go to the product page:
Https://www.hexamix.com/product/product-test/ and click on buy 10 units for example, the product count is not changed in the page cart.
Now go to the home page: https://www.hexamix.com/ and click buy. All products added to the cart appear correctly, in this case 11 units.
Can you help me with this?
Thank you.
The page you shared is inaccessible: http://prntscr.com/fvortn please share a proper link.
Hello,
the pages are online now:
https://www.hexamix.com/product/product-test/—>Image: https://www.hexamix.com/page1.fw.png
- Note the cart on the product page that does not change, please add product to cart.
and
https://www.hexamix.com/—>Image: https://www.hexamix.com/page2.fw.png
- Note the main page, the product added previously does not change. Now add a product to the cart and see what the product appears.
ATTENTION: This happens when the set-cookie header is secure. I do not use plugin cache.
Can you help me with this?
Thank you.
We can’t reach the page: https://screencast-o-matic.com/watch/cbi2oNl3uN but we’re sure that this issue isn’t related to Impreza, you can hire a separate developer to set up your own server.
Hello,
please try to copy and paste in your browser.
but this came to show after the update that changed the top of the site (headers), okay! After that I’ve only been having problems.
And as for the 404 errors you reported to me, I’ve been using various performance, compatibility, location, and other test tools (pingdom, gtmetrix, webpagetest, pagespeed insights, securityheaders, siterelic, uptrends, and others), and none present me any complaints.
I already noticed that after filling in the headers a lot of people complaining here at Themeforest and the support.us-themes.com site.
Surely the problem is related to the theme, when I disable the code (Header always edit Set-Cookie (. *) ”$ 1; HTTPOnly; Secure”) from .httacess everything returns to normal. And when security is enabled the cart is not working properly.
Pedro Vasconcelos
Hello!
Thanks for detailed description. However, we are not able to reach this page: https://www.hexamix.com/product/product-test/ – http://prntscr.com/fvs5jp – maybe you have set it to private (i.e. only logged in admins can see it)? If it is possible, please create a topic at our support portal https://help.us-themes.com/ and post WP Admin login credentials (if the page is private) and your .htaccess content in private reply. We will try to replicate the issue and check if we can improve the cart widget for you.
Thanks!
Beautiful theme and builder options. To bad I didn’t find this theme before I waste money on others.
Greetings, I submitted support ticket but no response. I want to add check boxes and radio buttons on the product page. Please advise.
Hello,
We already answered on your ticket: https://help.us-themes.com/impreza/tickets/20030/ please provide requested credentials there so our support guys could investigate the issue.
Please note that response time can take up to 36 hours (Monday-Friday), you can find more info on our Support Portal.
Thanks! Waiting to hear from you soon!
Dear author of Impreza,
since the last update I can’t change my menüs. We have the problem that there is no option to choose a menü or change it.
What is the problem?
We need help because we have a multilevel page and this is really bad for us.
Hi,
Please share your WordPress admin credentials via this contact form so we could investigate the issue.
Thanks in advance!
Hi, I have a problem with product variation. I have the newest version of Impreza 4.6.1 and my WooComerce shop is 3.1.1, WordPress is also the newest.
When I try to make product with variations, when I use attribute like color or other it doesn’t meter, I can do nothing. I can’t use the attribute and can’t configure the product with variation.
If I want to add ordinary product it si OK, but when I want to add product with variation I Can’t. Before the last update of Woocomerce everything is working excellent, but now it is crash. If I try to make new product with variation the result is the same, I can’t. Can you help me with this problem?
https://blagoev.agencyKind Regards,
Rado
Hello Rado,
This is a complicated question, a good one for our support guys. Please create a ticket on the Support Portal: https://help.us-themes.com/ and provide credentials via private reply (URL, admin username, and password)
Waiting to hear from you soon!
Hi, I will buy new Licenses but please tell me will you resolve the problem, because I can’t open ticket without active license?
Regards,
rado
Hi,
Our developers should investigate the issue first. If it’s related to Impreza, we’ll provide a fix, if it’s related to WooCommerce plugin itself, we’ll try to fix it, in case there is no quick fix available, we’ll forward this info to WooCommerce developers.
Go to Appearance > Themes, switch to some default WordPress theme and check whether variations work or not. Also, try to replicate the issue with deactivated plugins probably there is a conflict between them.
Let us know a result.
Hi, thanks for your suggestion, i have saw where is the problem. When I deactivate the visual composer (version 5.2) WooComerce is working correctly. I can make product with variations. Of course the site is being broken. When I activate visual composer I can’t add attribute like color and I can’t make product with variations.
Hi,
How bizarre, I checked on my environment and everything works right, please try another browser. If it won’t help, share your WP admin credentials via this contact form so I could check.
Thanks!
Great theme! One question: I want to let the header start below the Revolution Slider (like at the Home 3 Demo—> http://impreza.us-themes.com/home-3/). How can I achieve this? Thanks for your answer.
Hello,
Open your page in the dashboard, and change ‘Sticky Header Initial Position’ take a look at this screenshot.
Let us know if you have further questions!
Amazing work, we love the theme!
Just wondering, if we deactivate the license on the UpSolution Support Portal for one domain, are we able to activate it on a new domain? (we are just transferring domain names)
Thanks in advance
Hello,
Yes, you can transfer your license as long as it meets license agreements. In your case, you can just reactivate your license on another domain.
Let us know if you have further questions!
Thank you for the quick response!
Hi UpSolution-Team.
after the update I can’t find the transparent header settings while I edit a single page.. where I can find the option ?
Thanks for your time.
Hello,
They are still at the same place, you can find them on the right-hand side, take a look at this screenshot.
Let us know if you have further questions!
Please create a ticket on our Support Portal https://help.us-themes.com, and provide credentials via private reply (URL, admin username, and password) there.
Thanks!
thank you very much, just created a private support ticket with the credentials you need.
Have a good one!
I just want to make a note that you requested that we delete the Header Builder and re-install it to update it. Well, I did just that, now I do not have access to my header feature, and it does not allow me to select any header options in the Header Builder Options. I know I don’t have current support from you guys, but I believe this is something that may be across the board with everyone updating this plugin. Please advise if this will be fixed soon as my client currently has no header on their business site due to this requested update…
Hello,
Please share your WP admin credentials via this contact form so we could investigate the issue.
Thanks!
Hello UpSolution Team, I made the IMPREZA 4.6 update today, but icons (like font awesome icons) are not displayed anymore. Could you help me please ? thanx for the help. Regards Lukas
Hello Lukas,
This question requires special knowledge possessed by our support team. Please create a ticket on our Support Portal, and provide credentials via private reply (URL, admin username and password)
Thanks!
Done ! Thanx
Version 4.6 — July 11, 2017 Update today… Gave me All sorts of errors on my page and couldnt access the site from front or back end…. luckily had a copy of the previous version. Once i uploaded the previous version then everything looked fine.
Catchable fatal error: Argument 1 passed to us_array_merge_insert() must be of the type array, null given, called in /home/user/public_html/wp-content/themes/Impreza/config/theme-options.php on line 38 and defined in /home/user//public_html/wp-content/themes/Impreza/framework/functions/helpers.php on line 378
Hello,
Please share your WP and FTP credentials via this contact form so we could investigate the issue.
Thanks in advance!
Thanks for the help
