21582 comments found.
Hi! I’m a them translator. Can I Buy a regular license, translate it and sell to my costumers in Iraq?
Hello,
Definitely not.
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
The7, Plugin LayerSlider WP Requires activation, In this you wrote that it is provided for free .. What do i do ?
Hello,
Please read this official Envato article: https://help.market.envato.com/hc/en-us/articles/213762463
I understand that your theme does not officially support RTL languages but I would like to know is it possible to have a multi language website (two RTL languages + English) in one installation?
I want the theme to be able to load rtl.css when the language is RTL. Some solutions are provided in WPML forum but I don’t know how they have to be implemented in your theme? If I buy this theme, will you help me to add this feature?
https://wpml.org/wpml-hook/wpml_is_rtl/and
https://wpml.org/forums/topic/new-css-based-on-language/and
https://wpml.org/forums/topic/language-call-different-style-css/#post-150623Hi,
Unfortunately I’m not aware of people using The7 for multilingual sites with both RTL and LTR writing. Though it may work, I cannot guarantee the result and, therefore, cannot recommend purchasing The7.
Do you accept custom work if it doesn’t work by default?
You can talk to guys from our custom shop about it: http://custom.dream-theme.com
Hello! What if i activate the theme in the localhost,can activate the theme again in online mode
Hello, You can de-register the theme on your local server and register the live site.
Can you please update ConvertPlug (now ConvertPlus) on your backend. Thanks!
Hi,
Was answered couple of comments above 
Hello I’m surprised that the theme is only for 1 licence. What happens if I test the theme before putting it online in a real deomain hosting? Thanks
Hello,
You simply de-register the theme on local server and register the live site.
This how license works on ThemeForest from time immemorial: https://themeforest.net/licenses/standard
Hi, Why is my account blocked in your support system? I have bought another 9 themes with you with 6 months support which i can not use for weeks now. Your system keeps saying my account is locked for security reasons and I should use the forgot password function which I have done now 10 times and I get nothing. What’s the point of support if i can not get access to it? Am I going to get an extension to my support? or do i have to create a new account every time I get a theme?
Hi,
Either you or somebody else have tried to log into your account with a wrong password. Therefore system automatically locked your user.
We realize that this can be an inconvenience. However consider the fact that we store FTP and WP-admin accesses of numerous users in our help-desk. Therefore we have to take extra steps to provide maximum possible security.
You can unlock your user by restoring your password. If you do not receive the password restore link from support(at)dream-theme.com, look for it in the SPAM folder of your mail. If all else fails, you can post your username for our help-desk here and our staff will reset your password and send it to you.
Thank you for understanding!
Hi,
Update is on the way. We were adding premium features to the plugins and it took us a bit of extra time. We’re planning to push plugins update within couple of days.
Hi!
Is it possible to put some text or banner right to the logo?
Like this – http://prntscr.com/fw3gvo
Hello,
There is a text microwidget that will accept both text and HTML code to insert an image.
“Important notice: You have an outdated version of Visual Composer Design Options. It is required to review and save it.” I have the last version of the7
Hi,
Navigate to Visual Composer > Design Options and click “Save”. That simple 
Thanks
My pleasure!
I want to by this theme it’s looking great. I want to use event Search feature how can it will be possible Or Search form where user fiil the information where the get right results
Which event plugin is compatible for this them
Hello,
There’s no built in ajax search feature in the theme yet. You can implement it by using a third party plugin but you will not be able to place that search bar into the header.
Which third party plugin can you suggest me
We only used ajax search for WooCommerce. All plugins that we’ve tested worked fine. As for other post types – we have no particular recommendations.
Hi,
can you tell me how to set the height for the Fancy Title background image for mobile devices?
Regards.
Hi,
This can be done with a bit of custom CSS code.
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Heyyyy Awesome Dream-Theme! It’s been a while, and just checked out The 7 latest demos and updates WOW! I hadn’t ever used my theme purchase for a client site (mobile parallax been a #1 for sometime here) curious if on scroll animations and parallax can now work on mobile view? ⚡️ #YOUROCK!
Hi,
Mobile parallax is still a bit of a problem. Though, if I’m not mistaking, you CAN set it up using Ultimate Addons. Same goes for scroll animations. It will eat up quite a bit of browser resources, but you can set it up.
Ahhh k Great thnks!
My pleasure
There appears to be an issue between Jetpack and the Theme.
Hello,
There’s noting in newest version of theme that can cause lag in text loading. Though, maybe Google made some changes in Google Font delivery and you are noticing it..
Regarding expired support: http://www.support.dream-theme.com/6-month-support-really/ So you can freely submit ticket.
Does anyone have a link to the previous version of this theme . I need this version v.5.3.0.3 (Jun 29, 2017) please. I installed the latest version a few days ago and its conflicted with about 4 plugins Especially Event Manager meaning all even bookings forms are not working.
Need the link to previous version ASAP please.
Best regards
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hi Support
I did as you asked by sending a request to online help-desk, its been over 6 days now, I have chased the ticket a few times but haven’t heard from you.
I appreciate you might have been busy with new version release but the issue is affecting our business and I need a solution or help ASAP please.
Best regards
Hi,
This is not OK. Can you please post your ticket ID or a direct link to it here? I will check what caused the delay. Thanks!
This is ticket ID: 56708
Thanks
Here’s the cause of delay. Whenever user updates ticket it is being moved to end of the queue. I’ve asked our guys to take a look at your ticket asap. However please note this specific for future requests. Thanks!
Thank you
Hi, I just purchased The7 and have been having a hairpulling last 3 days trying to change the font colour. It’s stuck on a maroon red no matter what I do, and I’ve tried everything in the theme wizard. Help!
I also went to the extremes of trying to use a font plug in, which resulted in the white screen of death on both the front end and admin panel. I need to finish this project by the weekend and this whole font issue is the only thing slowing me down.
Hi,
Looks like you have hard-enabled object cache on your WordPress instance. Here’s what to do: http://www.support.dream-theme.com/knowledgebase/theme-options-cannot-be-saved/
If this will not help, please don’t hesitate to contact us at support.dream-theme.com
White screen of death… this theme has been the most frustrating theme to deal with but I’m so close to the finishing of my project. Every font is red and I can’t get rid of it, even changing themes and deleting the whole theme and reinstalling!!!
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hi! We have a WP running with a The7.2 theme wich was provided by our old web agency. Since we switched to a new agency we need to update the theme – but I am not sure if we are fully compatible with the The7 theme (as we have The7.2) – is it the same theme? Or just an old version? Kind regards, Patrick
Hello Patrick, The7 v.2 is almost 3 years old now (current version is 5.3). You’ll have to make considerable amount of changes in order to update to newest version of theme.
Great theme, we love it! We did have an issue though, not all “portfolio” pages allow you to pick a number that will display for the amount of items. Portfolio – Masonry and Grid are set at 10 “per page”. Is there a way to just have them all load? There are no options to check and even the support page on this only had one of them that you can pick a number ( I believe its portfolio – justified grid ). Thank you
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Just a head’s up – after the last theme update we’re getting a wordpress error. It does not seem to affect functionality so there is no rush, but wordpress is generating this error: Error : Please fix your theme to make plugins work correctly: Go to the Theme Editor and insert <?php wp_head(); ?> just before the </head> line of your theme’s header.php file
Hi,
Thanks! I’ve just forwarded your feedback to our dev team.
Just checked it: wp_head() is where it should be.. Maybe there’s some plugin conflicting with the theme, or files were damaged during the update?
OR it may be caused by the fact that wp_head() and </head> are in separate template part files. But it was like that from the day one and never caused any issues.
I think you are correct, that it was a plugin. Since the update, a few plugins have been updated and the problem disappeared. Just wanted to make you guys aware in case it was a small error. All is good, thank you.
Thanks!
