8584 comments found.
hi some plugin want to be activation . but where i found the activations code like LayerSlider WP, how it works
Hi There,
You do not need to activate the license unless you want direct support from the plugin developer (by purchasing a copy directly). We provide support in our forums and updates as they are made available from the plugin developer.
Cheers!
Hi, I am looking to buy this theme. Before that i want to know full list of plugins which are included with this theme. As claimed on your website and here.. there are nearly 30 35 plugins included with theme.so i want to know full list. Also does this plugins are fully activated and can be updated automatically.. or we need to buy this plugins separately to get full functionality. I am surly looking to buy this theme but before that i want to check all claims as i have already got fooled by such claim here once.. you guys just include free version on plugin and say free plugin included but that we can also do it from wordpress plugin repository..
Hi There,
You can see a full list of our Extensions here.
Each X license purchase includes a copy of all of our Extensions for your optional use on one site. These are a combination of tools we have developed in-house and 3rd party plugins. We fully support each Extension as well as provide updates as they are available. Each of the 3rd party plugins are available for purchase directly from the makers of those tools only if you want direct support from the product creators or access to premium resources they may make available to their customers (your X purchase code will not allow you to register for support from the creator of the plugin). Keep in mind you are not required to purchase a license as the tool is provided with your purchase and supported by Themeco.
Cheers!
Hey,
I read a lot about X and Pro lately. I am looking for a theme/app to easily and fast build customized sites (and even drag&drop newsletters) for my clients in wordpress.
Is it possible to build sites using material design (https://material.io/guidelines/material-design/introduction.html) with either X or Pro (or both)?
Is it possible to test both – X and Pro? For example buy a licence of X for testing and download Pro as well at your website (without activating, just for testing) and later on switch licences if wanted?
Thanks in advance
Hi there,
Thanks for writing in. As they are separate themes, there isn’t a way to switch back and forth. X can be purchased on ThemeForest, and Pro from us directly. We’re not using Material Design for anything, although with some custom CSS you could reproduce a similar look and feel.
Correct.
I am on the lastest version of X theme, i.e. 5.1.0. However, our WooCommerce is out of date. Kindly request you to please and guide how to take it forward.
Here is the error as mentioned below:
—-— Start of the error string —-—-—-—-—-—-—
Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
Overrides: X/woocommerce/cart/cart-empty.php version 2.0.0 is out of date. The core version is 3.1.0 X/woocommerce/cart/cross-sells.php X/woocommerce/loop/loop-end.php X/woocommerce/loop/loop-start.php X/woocommerce/loop/pagination.php X/woocommerce/notices/error.php X/woocommerce/notices/notice.php X/woocommerce/notices/success.php X/woocommerce/single-product/product-image.php version 2.6.3 is out of date. The core version is 3.1.0 X/woocommerce/single-product/product-thumbnails.php version 2.6.3 is out of date. The core version is 3.1.0 X/woocommerce/single-product/related.php X/woocommerce/single-product/tabs/tabs.php X/woocommerce/single-product/up-sells.php X/woocommerce/single-product-reviews.php
Outdated Templates: ❌Learn how to update
—-—-—End of the Error String. --—-—-—-—-—-—-
Hi There,
This will be updated in our next release due out this week.
Cheers!
I like the icon woocommerce theme but just wondering if I can be able to have a sidebar per category? and sidebar per product page?
Hi There,
You could do this with some template modifications, but this isn’t an out of the box option.
Thanks!
Sorry i can’t gatch your discount time zone. I waiting now for next %50 discount. I hope you can do it 
thanks and good sells
Hey There,
There are no discounts planned so I would recommend getting a license whenever you have the need for it. All the best!
Hey there,
I’m looking for a barrier-free theme, that allows customers relying on screen readers and other assistance technologies, to browse the site. As your theme strieves for accessibility, I’d like to know wether the following feature your theme offers would be barrier-free as well: “Accordion” and “Tabbed Content”. (I don’t need those two options per se, anything that lets you click on some short texts and then reveals the rest of the according text, without redirecting to a different page, will do fine.)
I couldn’t figure that one out yet, but everything else in the X looks so fine, that I really hope to be able to settle for this theme. Best wishes~
Hi there,
Thanks for writing in. With X we follow accessibility best practices but don’t adhere to any standards. Presently, we’re aware of issues with our accordions where the labels are accessible, but the inner content is not. Regretfully this makes those features not entirely barrier-free as you’d like.
Thank you for your quick reply! What about the “tabbed content” feature? Can one access the inner content as well as the outer content with this feature? I don’t need both, accodrion and tabbed, one of them (or a similar alternative) would be enough.
Hi again,
I’m sorry for not including that information. The tabs are in a similar situation as the accordions. I can’t confirm if they’re fully accessible to the degree you require
...deleted
I’m coming from using Avada – and after buying this theme I had to hunt high and low for your layered PSD files for client mockup purposes. Long story short, I found the x-photoshop file, however it in no way reflects the options your theme claims to offer. In Avada’s layered PSD files – we had options for header styles / etc. In yours, you’ve done a quick PSD of one example of a page – with no alternate styles included. As a designer – Avada’s theme PSDs saved me mockup time – did I miss something, or are your layered PSDs surface level only?
Hi There,
Great to have you in the Themeco family!
Customers haven’t used our PSDs in years as most build in the browser with our page builder Cornerstone or start with one of our Expanded Demos and deconstruct from there. PSDs are increasingly becoming unnecessary due to the technology provided. X is one of the only themes where everything you do from theme options to page building is 100% on the front end allowing for a significantly improved and streamlined creative process since you can design and build in the tool.
If you need anything further, a member of our development team would be happy to help in our support forums.
Cheers!
I would like a refund. You falsely advertise layered PSD files, and they are in fact part of design workflows, not some abstract file.
We provide them when requested, and they are layered files that customers can use if they have interest or need for them (and exactly the same PSDs we’ve offered from day one – they simply aren’t used by virtually any of our customers). If you need anything further or would like to discuss this further feel free to contact us directly.
Cheers!
Sorry I would still like a refund – you don’t supply your PSDs like you say you do, and they are not as supported as you make them seem.
We supply the only PSDs we’ve ever had, so we do supply them – you not liking them is a separate issue. Please contact us directly as requested if you would like to discuss next steps.
You actually DO NOT supply them – they are not included with the theme forest files. They are hidden behind a link you only offer to the customers requesting them in your forums – and don’t reflect your current theme. I would like a refund.
Literally at a loss for words – people who want them have never taken issue with the fact that we provide a direct link to download them if they need them as opposed to including megabytes of data that only a handful of our customers have ever used. Regarding a refund, Envato handles all aspects of that, and you can read more about the process here.
We wish you all the best!
I think your tone toward a customer’s design workflow, with the added lack of support for the layered PSD you claim to include on your seller page shows your level of “quality support”. Glad I got a taste of this early on before we were deep in development!
We care a great deal about customer support and invite you to check out just a few of the testimonials we have received towards that end. We encourage our customers to use any workflow that helps them most, we simply do not know of any customers still using PSDs as part of that process when using X and Cornerstone due to how our products were developed (and why we provide them as a download when and if needed). This does not mean designing a page or layout are completely unnecessary ever – just not as helpful as in years past given the tech at your disposal in our offering. I’m confident you would have seen this first hand had you spent time using the products as it looks like you just purchased about 2 hours ago.
We wish you all the best!
Hi Support,
I have an issue with my Sub Menu links… it seems when its under the woocommerce page /shop/ or /product-category/family-shirt its not showing..
but when i’m on the root of my website ex. www.mytees.com.. the sub menu are showing..
see screenshot below:
With Sub Menu showing:
Submenu not showing if i’m on the Woocommerce Pages:
Hi there,
Thanks for writing in. I’m not sure what would cause that, but we’d be happy to take a closer look. All of our support is handled through Apex. Feel free to open a new support request with a link to your site and one of our team members can take a closer look.
hi support, i already created a support topic in Apex.. but, i didn’t received any help yet on the issue.. please take a look at it.. —>
https://theme.co/apex/forum/t/issue-with-sub-menu-link-in-woo-commerce-page/2324Hi there,
As mentioned in our support policy, responses can take up to 24 hours and all questions are answered in the order they are received. You should be hearing from our support staff on the issue soon.
Hi Support, its already been 2 days.. i didn’t receive any help yet on the issue i raise.. what’s going on!—> https://theme.co/apex/forum/t/issue-with-sub-menu-link-in-woo-commerce-page/2324
Please help take a look at the issue.
Hey There,
One of our staff already replied to your ticket.
Hello, I am looking for a flexibel template that would allow me to easily create a marketplace for bookable services. Is it something X can do with the integration of the right plugins? Which do you reccomend? thanks
Hi there,
Thanks for writing in. X would give you flexibility when it comes to your site layout and design. As for the functionality, this would be determined by what plugins you end up using. We don’t have a specific recommendation for the features you’re looking for, but in our experience X works great with anything coded to WordPress best practices. There may be WooCommerce extensions available to achieve your goals. X has a seamless integration with WooCommerce, so the cart and checkout experience look and feel nice with your combination of theme options.
Hi, I have a question. I need to install self hosted video on the home page as a full screen video and make sure that it plays on smartphone and iPads. Is that possible with your theme?
Hi There,
You can do this using one of the included sliders such as Revolution Slider, or Layer Slider.
Thanks!
When will the update be done for the latest woocommerce for the cart empty issue?
Hi Robert,
We do have an update soon to be released that will address some WooCommerce thumbnail issues. I’m not sure I know exactly what issue you’re referring to though. If you need help, we can take a look at your site to see what might be going on. Just head over to the support page in your apex account.
Hello, X-Masters.
I would like propose to you an idea to adding in social icons a popular eastern european social networks “Vkontakte” and “Odnoklassniki”.
I think that X-theme has a lot of fans in Eastern Europe
I’m one of them
Thank you.
Hi there,
Thanks for writing in. I can add this to our feature request list. For now, you could reach out in the forums. Many users have been able to stylistically change out some of the existing networks with child theme modifications. For example, you could have the Twitter (or any unused network) icon changed to show Vkontakte instead.
Come on guys, not possible to validate license, why is not working properly this process, several people are having this problem.
Uh oh, we couldn’t check if this license was valid
Not funny to me, I registered my account in apex then I registered my purchase code and added a domain under staging, still not working from a website under the specified domain.
Thanks.
Hi there,
I’m sorry you’re having trouble validating. We can take a look at what’s going on for you. Could you email us with the purchase code you’re trying to validate? You can use the contact form on our profile page.
Hello, We are having an issue with our X theme where pages are sometimes loading an old layout. We recently went through the website and changed the layouts, and the new layout loads most of the time, but oddly, the old page layout is loading sometimes. We thought that perhaps the two different page templates were loading from separate databases, but that’s not the case. Now we’re stuck. Can you help us figure this out?
Sure! We’d be happy to help you figure out what’s going on there. Thanks for reaching out! Just to let you know, we provide all product support in your Apex account. You can setup your account or login here: https://theme.co/apex Once logged in, head over to the support page: https://theme.co/apex/support.
hello cannot validate the license..—-—-——cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received
Hi There,
If you would please contact us directly, we’d be happy to take a look. Please send over your email, username, and purchase code.
Cheers!
Hello, is it compatible with Wordpress version 4.8? Thank you ?
Hi There,
Yes, we make sure to keep X compatible with all the latest versions of WordPress.
Cheers!
I bought the X Theme, I installed on one website with my theme forest purchase code! But I need to deactivate the licence to install on a new website, since the old one does not work anymore. But when I try to activate my licence on my new site, it says it is still active… I tried to create an apex account, but each time I log out and can’t log in anymore, and I can’t activate my licence in the account either, it says it is already used… How can I do to make things work??
Hi Kanuel,
It sounds like your purchase code is in a different Apex account so you would need to login there to cancel the license. If you are unsure of your login information, please contact us directly with your email, username, and purchase code and we’ll be happy to look it up for you.
Cheers!
P.S. If you are getting a 500 error when trying to login try clearing the cookies on your browser and you should be good to go on that part.
The apex registration system seems to be down. I cannot create an account to validate the theme. The response I get is a 500 internal server error. Please advise.
Hi There,
We were making some updates this afternoon so you may have caught us in that window. Our apologies for the inconvenience! Would you mind trying again (if you get a 500 error you can try emptying the cookies from your browser and you should be good to go). If you are still experiencing any issues after doing that feel free to get in touch directly with your name, username, and purchase code, and we can take a look.
Cheers!
I’ve tried recently and it’s working now. Thanks! Guess I caught ya during deployment or something. Unlucky
Glad to hear it works now!
