Hello,

Please create a ticket at our Support System http://support.ytcvn.com/ and provide us your site’s information then our team will help you.

Thanks,

I already created a ticket but no one is responding please fix my issue or refund my money back

Hello,

Please tell the truth! This is your ticket: #SA463025 created at 07/31/2017 12:42 pm and we have been following and supporting you: : http://tinyurl.com/y7wrnw5y Our team has been checking in your site. Please be patient!

We will check your site then reply you in 24 hours (except for weekends and holiday). If not , we will refund for you.

Thanks,

Hello,

Thanks for your comment.

In Etro Store, you can use Yoast SEO to edit snippet as you want in each page. You can see the screenshot http://tinyurl.com/y9zdzh7d for more detail.

If there is any difficulty, you can create a ticket at our Support System http://support.ytcvn.com/ then we will continue to support you.

Thanks,

But Google didn’t detect any rich structure on my webpage when I checked in webmaster, any solution?

Hello,

For this one, you can create a ticket at our Support System http://support.ytcvn.com/ and provide us more information about your site. Our supporter will check then continue to support you.

Thanks,

its still unassigned

Dear Sir,

We’re working with your ticket now and will answer you soon

We apologize for the delay over weekend

thanks!

Hello,

On the latest version of Etrostore 1.2.1 – : Released on July-01-2017, it supports WooCommerce 3.1. We checked our theme and see that there is no bug after updating to WooCommerce 3.1.1. However, I think that you should have a test on your site first. We will release the updated version for this one later.

Thanks,

Hello,

Thanks for contacting us and so sorry if there is inconvenience caused from us.

We have included all the necessary files for theme installation and demo importation in the theme package on Themeforest and you can get all of them here.

If there is any question or difficulty, please create a ticket at our Support System at http://support.ytcvn.com/ then it will be easier for us to help you.

In case you get trouble with support system, you can send us via contact@wpthemego.com. However, the support system is preferred.

Thanks,

Hi

I have downloaded the files again but still don’t see the Homepage 6 page in the demo. May I know what is the page name?

Thanks

Hello,

Thanks for contacting us.

Please create a ticket at our Support System http://support.ytcvn.com/ and send us your site’s info. We will check your site first then help you with this question.

Thanks,

Hello,

Please create a ticket at our Support System at http://support.ytcvn.com/ and send us your site’s admin account and this issue. We will check then support you with this.

Thanks,

I am really sorry for having troubled you so much.

Why can’t I change header style in theme option? I choose header style 2 but nothing changed.

Thank you

Hello,

For this one, please make sure that you have no configuration in the Page Metabox of the Home page. If there is no configuration there, the setting in the Theme Options will be applied.

Please contact us at http://support.ytcvn.com/ if there is any other question. It will be easier for our team to support you.

Thanks,

Hello Alabius,

So sorry if we made any mistake.

For the bug welcome guest, we can fix for you first. For the new features and improvement, I also really want to see them in Etro Store. However currently we need to update our theme to support WooCommerce 3.1 – this is urgent issue, as you know then we release this one first.

Hope that you can wait for us. Thank you very much for your patience.

Best Regards,

Hello Nasour,

Thank you very much for your suggestions. We updated Etro Store to support WooCommerce 3.1 already. You can update the theme in your site now. About the color scheme, we plan to update to support more in the next versions.

For the short code and loading speed, you can create a ticket at our Support System at http://support.ytcvn.com/ for more detail, then our developer can give you some recommendation about this.

Thanks,

Hello Alabius,

Thank you very much for creating ticket. I checked your ticket and see that you submitted at over 6:00 PM yesterday. Our team has been following you in the Support System.

Thanks,

Please there is not response to my ticket. all i get is auto response., kindly assist.

Hello Friend,

Thank you for your comment and sorry for this late reply, we’ve just been back to work after the weekend.

We rechecked the ticket and see the you solved the issue in your site. Please tell us if there is any other question.

Thanks,

Hi Mohamned,

Our team has been checking your ticket and help you with this problem. We will tell you if there is anything new in the ticket. Please follow it, then it will be easier and faster.

Thanks,

Hello Eyebrowz,

Thanks so much for your comment.

I rechecked the description of Etro and see the mistake. Currently this theme supports 3 predefined schemes. I’m so sorry about this. Actually we plan to update unlimted color schemes and some other features such as ajax search for this theme in the next version. I hope that this will be great news for you.

If there is any difficulty during using Etro Store, please contact us then we will support you.

Thanks,

Do you have a timeline for the next release?

Hello,

We plan to update the ajax search feature this week. When it is released, we will immediately update here and there will be notification email to you.

Thanks.

Hi Fraglive,

So sorry for this mistake. Currently our team plans to update this feature for all our themes. For Etro Store, we will update in in the next version.

Thank you,

Hi, do you have a date to add ajax search? I’m waiting to buy

Hello,

Thank you very much for your interest. We expect to update the Ajax Search feature this week. I hope that you can wait for this new version.

Thank you,

Hi there,

I received your reply in the ticket. Just 2 minutes ago then it’s also fast, is isn’t it We will import demo data for you and reply you in the ticket.

Thanks,

Great, you support very enthusiastic and detailed, wait time is not over 24h. Very professional, I am very happy to be a customer of yours

Thank you very much for your comment We’re so glad to know that our support meets your expectation. Our team will try more to have more and more happy customers like you

Best Regards,

Hi JokE2911,

Thanks so much for contacting us. About the issue here, please create a ticket in our Support System at http://support.ytcvn.com/, provide us your site and admin account. We will check it first then can support you.

Thanks,

Hello,

We still could not connect your account. Please recheck it: http://prntscr.com/fho54o . About the customization, we will follow you in the ticket #CW924152.

Thanks,

Hi Hritwik,

Thanks so much for your question and so sorry for this late reply. We’ve just been back to work after the weekend.

About your question here, to change the color in Header Demo 6, it need some change in css for this style. You can create a ticket at http://support.ytcvn.com/ and provide us your site and information. Our team will check then help you with this.

Thanks,

Okay then, I will wait since its the beginning of the week., Also, i would like to know how much to customize a new SW SHORTCODE to my tast

Thank you very much for waiting for us. About the customization, I think that an email or ticket with detail information will be easier for us to follow.

Thanks,

Hi Alabius,

Thanks so much for your waiting. We’re sorry that the upcoming version can’t be release as soon as your expectation. Therefore, you can create a ticket at http://support.ytcvn.com/, send us your site’s information the we will custom for you first.

Thanks,

Hi Matseo,

Thanks so much for your interest in our Etro Store.

Firstly, could you please tell me clearly which problem you mean here.

Thanks,

Hi Ali2k14,

Thanks so much for your interest in our Etro Store.

Currently, this theme is officially sold only on Themeforest. The address you mentioned about is illegal.

Therefore, if you want to get the right version of the theme, support from us and the updates, personally I think that you should purchase the theme here. It will be better for you.

Thanks & Best Regards,

Hi, Thank you i will palce order on themefores , please takedown rtl-theme.com with DMCA as i see 11sales for your item !!

Hi Ali2k14,

It’s so kind of you! I’ve reported this site to our boss and he will have a check So glad to have customer like you!

Thank you.

Hi Alabius,

Thanks so much for your interest in our Etro Store.

About your question here, do you mean the sidebar on Blog page or Shop page? If so, I’m so happy to tell you that this theme supports both Right sidebar and Left sidebar and you can configure it easily in the Theme Options or Page Metabox.

Thanks,

Thank you, I should purchase in 2days

You’re welcome Alabius,

If there is any question about this Etro Store, we will be glad to help you

Best Regards,