163 comments found.
When will the update come ?
Hello,
Currently we has been updated and will release the new version soon. It should be released next week. There will be notification email in your Inbox when there is new version here.
Thank you,
when ever i am importing demo data for homepage 6 it is showing error 500 , and is it confirm next week update will be out ?
Hello,
About the error 500, please create a ticket at our Support System then we will check and help you. I guess that it’s not issue in the theme because many customers can do it well.
About the update, we will release it this week.
Thanks,
How to Fix SW Etrostore Home Page 6
Hello,
Thanks for your comment. What can we help you here?
If there is any issue, please create a ticket at our Support System http://support.ytcvn.com/ and provide us your site’s information then it will be easier for us to help you.
Thank you,
Still no estimate release date? 
Hello,
I expect that we can release this theme tomorrow. I’m so glad that you can wait for us. Thank you very much for your patience!
Okay
Thank you !
So today’s release new update?
I’m waiting too. Thannk you
Still not yet release new update?
Hello,
So sorry for this late. Our developer has been checking with the Ajax Search feature. You can purchase this theme and we will send you the update package today first. I’m afraid that it may take more time to release it on Themeforest. There are some task before the theme is public here.
Thanks,
Okay no problem. I will waiting for the final update release. If you has release please inform me by email to rudi.amirudin@gmail.com Thank you
Thank you. I will send you email when it’s updated on Themeforest.
Thank you,
I have created a ticket didnt recieve any response
Hello,
Thanks for your comment and contacting us in the ticket system. I checked the support history and see your ticket #SA463025 with your new reply from yesterday afternoon: 08/07/2017 3:13 pm. Our team will follow and support you there. Please wait for us.
Thanks,
This theme compatible with WC Vendors, Dokan Plugin? Do you have demo version with WC or Dokan?
Hello,
Etro Store is not compatible with these plugins. If you want a theme works with mulitvendor plugins, you can have a check at Top Deal, Revo or Shoppy Store.
Thanks,
I’m find in other question in 3 montsh ago someone ask to you about this matter and you answer this theme compatible with WC Vendors, Dokan Plugin
Hello,
I think that there must be misunderstanding here. Currently we have TopDeal, Revo, TopZ and Shoppy Store support WC Vendors, Dokan Plugin.
If the theme supports any plugin, we will mention it in the description.
Thanks,
Hi magentech,
Currently I’m satisfied with the support. This is another request from me: Could you please show me the tutorial to show different slider for each product categories? My store always show the same exact slider in every single category.
Thank you.
Hello,
Thank you very much for your comment. We’re glad to know that. If it’s okay, your 5 star rate for this theme will encourage us so much.
Back to the issue, could you please create a ticket for this one and give us more information. We will have a check first then can help you better.
Thanks,
I’m sorry many question from me . Can you give me update task? Your theme can update 1 click or many task must be execute?
Hello,
To update theme, it’s not too difficult. If you want to do customization, we recommend you to install childtheme and do it there. After that the theme update will be more convenience.
You can follow steps here: http://wpthemego.com/document/how-to-update-wordpress-theme-for-your-site/Thanks,
Do you have fix date for update release? You say this weekend. On Aug 5 or 6?
Hello,
Our team has been trying to update and release in this week. You can wait until Aug 6 then if it’s released earlier, you will feel happier
Thanks,
Okay
^^
In demo version, shown product by category like : Fashion & Beauty, Technology and Furniture & Decor. That category just can show max 4 product per row? Or we can display more that 4 so the product shown with scroll view?
Hello,
For these one you can configure the number of post and row per column.
You can check documentation of layout home 6 here:
https://www.smartaddons.com/wp_documentation/sw-etrostore/#layout6Thanks,
How if i need small additional field in product? In backend, just add the field option the product “Shipping From” we can set the country. For example product A i’m set from Indonesia, Product B set from Japan. After that, this information shown on product detail in front end below price with bold style. Can you give free for me about that custome? I think that small case.
A few months ago I bought the ShoppyStore – Opencart theme license but it has not been used yet.
Hello,
For this one, I’m sorry that I could not say anything for sure.
Till now, our developer usually does free for our customer if it’s small custom. However, for the others, it should be request customwork and customer should pay for it due to the time it takes.
Thanks,
Okay, after i’m purchase this theme, i hope you consider for add free about this function
Thank you for this interest 
If i need additional function, can you help me to build a plugin? No problem if need additional cost but don’t expensive because me as newbie not has big budget
Hello,
Thanks you for this question.
For any feature you need beside the one supporter in Etro Store, you can require customwork. The price will be based on how complicated of the issue and the time it takes.
Thanks,
Okay thank you for your information
You’re welcome
Your provide quick installer like demo version?
Hello,
Currently we support you with quickstart of this theme for the first installation. After installing this, you will have your site like in our demo.
Thanks,
Wow i like that. Okay i’m still waiting your update release. Don’t forget my request
Yes sure ^^ Thank you,
I’m still waiting the release update
Thank you for waiting for us. We’re about to update the theme to latest version of WooCommerce then it will take a little bit more time.
Thanks so much for your patience!
Okay. When the estimate date?
Hello,
I’m sorry that I’m not sure about the date to release. However our developer has been checking with the issues in Etro Store theme today. I hope that the new version will be release in the next several days.
Thanks,
Your theme support multiple currency with automatic exchange rate? I want to use currency IDR (Indonesian Rupiah) and can be automatic conversion.
Hello,
Currently the theme support Currently Converter with the feature you want and you can configure it easily in the Widget.
You can have a check at its online documentation for more detail: https://www.smartaddons.com/wp_documentation/sw-etrostore/Thanks,
I’m not see the setting currency
I’m not see the setting currency
Hello,
This is the widget element in the Top Header Widget section: http://prntscr.com/g3rcg3 You can add currency code here then it will work normally as you can check in the demo.
Thanks,
What caching plugin do you recommend? I’ve taken several different steps to speed up the site and I’ve already tried a caching plugin but nit made matters worst. I just want the website to load faster. Thanks
Hello,
Thanks for your question.
We recommend to use WP Fastest Cache in the theme. If there is any question, you can create a ticket at our Support System http://support.ytcvn.com/ at then our supporter can help you more.
Thanks,
Hi, the theme header changes in demo 6 as i am viewing other pages the header changes, i want the same header style as in front page of demo 6 through out the website.
Hello,
About the Header, you can change configure it in the Page Metabox of each page and Theme Options.
If you want all page have Header Style 6, please choose No Select for option Header Style in Page Metabox of all page. After that, please go to Appearance > Theme Options > Header & Footer then choose Hear Style 6. It will be applied in all pages in your site.
If there is any difficulty, you can create a ticket at our Support System http://support.ytcvn.com/ then our team will continue to support you.
Thanks,
This theme easy to translate to Indonesian language?
Hello,
Etro Store supports mulitlanguage and you can easily use Loco Translate to translate the theme into your language.
Thanks,
When i try click add to chart why in the cart icon still “0”? why the item not show in my cart? But if press the view cart, that item show.
Hello,
This may be due to the cache issue. It takes a little bit of time to load the product into the cart.
Thanks,
must be refresh the page?
Hello,
This may be due to the cache issue. It takes a little bit of time to load the product into the cart. It also may be due to the Internet speed at your site. Just a few second, it will be automatically loaded.
Thanks,
1. If open the product and then press button add to cart, my cart UPDATED, BUT 2. if press the small icon add to cart from a product on home page, my cart NOT UPDATED
Hello,
Thanks for the detail feedback. We will check and update if there is any bug in our theme.
Thanks,
I’m not yet bu. But i try in your demo version.
We will check and update in the next version if there is any bug in our theme.
Thanks,
Please see my attachment http://imgur.com/h5aGBuD I think this small bugs
I think that we mentioned this one already. And we will fix it in upcoming version.
Thanks,
Okay I’m sorry. thank you
Don’t mind about this ^^
I try click add to wishlist on product. After that open the whishlist page and then click button Add to Cart also not change my cart list. Still 0 list on my cart
I think this is still issue about add to cart we mentioned above.
Thanks,
Oh okay.
Oh okay.
Just have a cup of coffee and relax now. All will be okay
I try register, after press the register button blank. But i try again can continue. Why sometime blank page?
Hello,
Could you please give me some screenshot and link for this issue. We will check then can fix it if there is any bug there.
Thanks,
Hello,
I checked and can see it works normally: http://prntscr.com/g2vpol
You can go directly to our demo site here to see it: http://demo.wpthemego.com/themes/sw_etrostore_2/
Thanks,
You tried register new customer? I already try in google chrome and mozilla also same blank page
Hello,
You should use the strong password then it will be okay. Currently, there is no customer reporting this bug.
Thanks,
I already make strong password. Already shown “Medium” and register button enable. but when press the register button the page are blank
Hello,
Could you please send me screenshot for this. We will check and update if there is any bug in the theme.
Thanks,
Can insert youtube in product gallery like http://demo.wpthemego.com/themes/sw_topdeal/layout1/?product=eos-qui-ratione-voluptatem-sequi-nesciunt-ab-illo ???
Hello,
We’re about to update this feature in our theme. However, for the next update or others, I’m not sure about that. For any changelogs in the new version, we will noted in the Changelogs part of the theme description.
Thanks,
I want to buy this theme so please add the ajax search function and youtube in product gallery. Please… I’m very interest with this theme but need that function for more better
Hello,
If you really need these features in this theme. We will try to update in the next version this week.
Thanks,
Ok you aggree to add function : ajax search and youtube on product gallery? OK?
Yes, we will add feature ajax search and featured video product in the next update.
Thanks,
And also can add the social login?
Hello,
I’m sorry that currently this feature is not supported. Also, I’m not sure it will be update in the next feature.
Thanks,
When estimate you release new update for feature ajax search and featured video?
Hello,
We plan to check and update these feature this week.
Thanks,
Okay i will waiting your update
Thank you! Please stay tuned
I’m sorry, i have additional request. Maybe small case for you but it for more better and customer satisfaction . In product image. Can you change like demo on top deals theme? There’s if the mouse down to image, the image otomatic zoom. so no need click the image for zooming the image. And also give the small icon also for open image full screen. I need same with top deals theme. I hope you can approve my request. Thank you.
Hello,
If you purchase this theme, we can help you with this. In the next versions, we will consider to update this feature in Etro Store.
Thanks,
We will purchase your theme between etro and top deals still consider and waiting your update related my request. Thank you
Thank you for your interest in our themes !
Okay. a waiting your release update
Thank you ^^
Do you have release update for my request?
Hello,
Our developer has been checking to update this theme with more features including the ones in our discussion before.
Thanks,
when estimate the release date?
Hello,
We have been checking the theme and expect to release new version this week.
Thanks,
Okay thank you for your information
You’re welcome
Youtube video on product not add in this update release?
Hello,
The Video Featured Product is available in Etro Store. You can hover on Shop and see it here: http://demo.wpthemego.com/themes/sw_etrostore_2/product/veniam-dolore/Thanks,
For searching method there’s no auto show on search area when we fill keywords?
Hello,
This is ajax search feature. Currenlty it has not been supported in Etro Store theme. If you want, you can have a look at our Revo or TopDeal theme.
Thanks,
In next release update you will change to ajax method?
Hello,
Currently we has been fixing some bug in plugin Ajax WooCommerce Search. After that we will update this feature in this theme.
Thanks,
Are you sure to add those features (ajax search) in next release update?
Hello,
I’m not sure that this feature will be in the theme for the next update. However, I’m sure that we will update this feature for Etro Store theme.
Thanks,
There’s no zooming product image view? I try click the product image and direct open full image.
Hello,
Do you mean the zoom in product detail page? I check in our demo and see that it works normally: http://prntscr.com/g2tds6
You can check it here: http://demo.wpthemego.com/themes/sw_etrostore/?product=corned-beef-enim
Thanks,
No. zoom feature with icon magnifying glass. Like product on http://demo.wpthemego.com/themes/sw_topdeal/layout1/?product=eos-qui-ratione-voluptatem-sequi-nesciunt-ab-illo
Hello,
Currently you can check on demo of Etro Store and see that the feature zoom product is included. Only the icon is not there because it is not Etro Style: http://demo.wpthemego.com/themes/sw_etrostore/?product=corned-beef-enim
Thanks,
I’m already check new demo. The product image view method not yet modify like topdeal?
Hello,
We updated this feature already. I’ve checked the demo and see that it works the same way as in TopDeal: http://demo.wpthemego.com/themes/sw_etrostore/?product=variable-product The design of the zoom icon is just not totally the same but it works exactly like TopDeal: http://prntscr.com/g9yjb1 & http://prntscr.com/g9yizbThanks,
I’m check on http://demo.wpthemego.com/themes/sw_etrostore_2/product/vacuum-cleaner-bag/ No icon and no automatic zoom when the mouse down to picture
Hello,
Please check demo http://demo.wpthemego.com/themes/sw_etrostore. We updated latest version here.
Thanks,
