548 comments found.
I tried to activate the visual composer plugin and it says I don’t have a license. I thought it came with the theme? help please
got it, never mind.
Some demos have issues, and I can’t submit without purchasing theme. If the issues can be fixed I would be interested.
Hi, what is the demo you get trouble? Please let me know. Thank you!
All of your support links are dead today, please fix
Hi, Sorry about it. if you need help, please contact with us via email: info@cmssuperheroes.com. Thank you!
My demo install has stopped at 5% too…
Hi, Please give me information your site: link+admin access and your FTP to https://cmssuperheroes.ticksy.com or email: info@cmssuperheroes.com to i can check and reinstall theme like demo help you. Thank you!
is there another way to do it? my server hasn’t got access for people outside my country to log in, and it takes a few days to change that – and I don’t have a few days to wait for this to install..
Hi, You can read document of theme and install theme by manual way. Thank you!
Is it normal for demo import to stay on 5% for a very long time?
Hi, No. Please give me information your site: link+admin access and your FTP to https://cmssuperheroes.ticksy.com or email: info@cmssuperheroes.com to i can check and reinstall theme like demo help you. Thank you!
I’m about to renew the support – to install the newest version of the theme – but is this theme compatible with Visual Composer 5.2? – as I went to upload the newest version of VC and it crashed this theme.
Hi, Please give me information your site: link+admin access and your FTP to https://cmssuperheroes.ticksy.com or email: info@cmssuperheroes.com to i can check and reinstall theme like demo help you. Thank you!
Envato Market not working at all. I have tired to update the theme but doesn’t seem to work correctly. It just keep showing install and not update.
Hi, Please contact with us via email: info@cmssuperheroes.com to we can give you the latest version of theme. Thank you!
Hi, just bought your theme but importing demo data doesn’t work at all. I have tried it with the old version and the new version.
Hi, Please give me information your site: link+admin access to https://cmssuperheroes.ticksy.com or email: info@cmssuperheroes.com to i can check and reinstall theme like demo help you. Thank you!
Hi, thanks for your quick reply. I have send you a mail with all the information.
Ok. You can check email. thank you!
I got this errorr on spectrum theme. How can i fix it? “page-title.php”
Hi, You go to file wp_spectrum\framework\includes\page-title.php and delete line code: http://prntscr.com/fm0gr8 Thank you!
hello I install your template
Look my site There are problem !!! http://www.lacroix-renovation.fr/Can you help me please?
Hi,
I need log in to your site so please give me information your site: link+admin access to https://cmssuperheroes.ticksy.com/ or email: info@cmssuperheroes.com. to I check and install theme like demo help you.
Thank you!
Hi, i installed the demo data, but on every page i have this :
Warning: require(layouts/.php): failed to open stream: No such file or directory in /homepages/23/d594684772/htdocs/isoline/wp-content/plugins/cmssuperheroes/framework/shortcodes/fancybox/fancybox.php on line 156
Fatal error: require(): Failed opening required ‘layouts/.php’ (include_path=’.:/usr/lib/php5.6’) in /homepages/23/d594684772/htdocs/isoline/wp-content/plugins/cmssuperheroes/framework/shortcodes/fancybox/fancybox.php on line 156
i dont know how i can find a solution Best regards
Hi, your problem have been solved in ticket. Thank you!
Lol as I read through this comments section as to how the creators of this theme handle technical issues I can easily say that I wonder who actually developed this theme because these guys do not seem to know too much and the developers obviously have done a poor job with PHP
To those of you that do not know how to code and it is definitely understandable that some may not – Our team was chosen to build a website for a local remodeling company and they had purchased this theme. We have looked at the code structure of this theme and it definitely is shoddy at best.Anyone using this theme may notice slow load times and insane amount of memory error issues .My suggestion is to buy a new theme elsewhere
Hi, Sorry about the trouble our theme happen for you. if you need help, You can contact with us via https://cmssuperheroes.ticksy.com/ or email: info@cmssuperheroes.com. In here, our developer will ready reply any question of you. Thank you!
Has anyone tried any other themes by this developer ?There are too many issues in the codework for us to use for our client..He purchased this theme but as we look at the code structure this theme is junk..Wondering about their other themes..I hate to state that because it’s harsh but we are seriously up a creek if we stay with this theme
I just updated my theme to your new release 3.0.1 but for some reason the home page/entire site looks stretched out and not allign.
http://www.maierbuilding.com/Can you tell me how to fix.
Hi, In right now, I can’t view your site: http://prntscr.com/f1a19i. Please give me information your site: link+admin access to https://cmssuperheroes.ticksy.com/ to I can check directly and show solution for you. Thank you!
Hi,
For some odd reason the image gallery function doesn’t work on this theme. If you click the button ADD MEDIA on a page and choose several images to create an image gallery, it doesn’t show on the preview page or the actual page once you publish it. This is very weird/odd.
[gallery columns=”4” link=”none” size=”full” ids=”1810,1809,1808,1807,1806,1805,1804,1803,1802,1801,1800,1799,1798,1797,1796,1795”]
This is the shortcode that Wordpress made. Result? Nothing. Not one image, and the media images are there in the ftp/media database so it’s not like they don’t exist.
Hi, Please give me information your site: link+admin access to https://cmssuperheroes.ticksy.com/ to I can check directly and show solution for you. Thank you!
delete
This page is not working: http://cmssuperheroes.com/knowledge-base/translate-a-wordpress-theme-in-3-easy-steps/ Could you please send new link? I also want to translate Woocommerce stuff which is not working right from the german language files though i added them correctly. Thanks
Hi, You can use plugin “Loco translate ” to perform change. Thank you!
theme not installing..needs stylesheet
Hi, What is demo you want install? please give me information your site: link+admin access to email: info@cmssuperheroes.com to I can install like demo help you. Thank you!
Trying to post a support request but your website: https://cmssuperheroes.ticksy.com/ is down. When will it be back online?
Hi, The system is performing maintenance. Please contact with us via email: info@cmssuperheroes.com. Thank you!
Just emailed you.
Hi, I am trying to install the demo data. It starts at 13% but then quickly goes to 5% and will not go further. Tried several tiems and waited minutes… Please help!
Hi, Please give me information your site: link+admin access tohttps://cmssuperheroes.ticksy.com I will check and perform install demo help you. Thank you!
I cant, my licens has expired.
At this point I will not buy a new license because I am building a site for a prospect client on ncnp base. Can I email you my login credentials?
Yes, You can give it for me via email: info@cmssuperheroes.com. Thank you!
Hi, I imported everything seperate. So no need for support. Thank you!
I was considering buying this theme as it looks nice and fit for purpose, despite the “not so good” feeback/reviews. I have seen a lot of questions about old/new vesions and installing demo, can you please clarify?
Also, how easy is it to update your theme in the future?
What is your average response time for ticket support?
Regards.
Hi, 1, About install theme: You can read document and it is easy to install via 2 ways: one click and install normal. 2. You can update theme by Envato toolkit or use FTP. 3. time support: We really care about customer support services and guarantee to response to all support topics within 24 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7. Thank you!
