445 comments found.
How to make menu nav on click instead of hover for mobile layouts? Dunno if this possible but if you set it to hover for desktop users, can you set it for click (or touch) for the menu for mobile users? This only makes sense since you can’t really hover on a mobile device.
Hello,
Thanks for your comment. Currently I check in our mobile layout and see that it’s click – not hover. Could you please create a ticket for this issue? We will have a check in your site and can help you easier.
Thanks,
I’m loving your theme thus far!!
Where do I find the psd for the mega menu items when it’s expanded? Like, http://demo.wpthemego.com/themes/sw_topdeal/layout1/wp-content/uploads/2017/06/Imgvertical1.jpg
Wish there was video tutorials with audio. That would make this theme Ultra Stellar!
Hello,
Thank you very much for your question. Currently, the megamenu does not support video.
For the image as you mean, I’m sorry that we do not have PSD for it. Also, it’s demo image – the one that should be used only for demo page. After installing the demo data, you need to replace all of them into yours.
Thanks,
I think you got confused on about the video part. I was hoping you guys can make video tutorials on the usage of this theme w/ audio. Not about putting video in the mega menu. As far as the psd, I don’t understand why you wouldn’t add this as part of the psd since you’re demo show the megamenu items.
Hello,
Thank you for the kind reply. Actually I really want to make some video that help you guy to have closer look about this theme. I really hope that I can implement this part next time.
About the PSD, we just provide PSD for the theme layout. If you want, I can send you that one.
Thank you,
i tried more times for counter down time slider in homepage also i follows all steps in documents but not working also what’s problem ?
Hello,
I will continue to check your site and support you with this problem in the ticket #TF432162.
Thank you,
Hello, Recently I purchase the theme. There is a virus in plugins I when I am installing plugins domain name not working and after some time it’s showing me up your website got hacked. multiple issues even in Internet explorer not working properly.
Hello,
Thank you very much for your comment and ticket: #TF244860. We checked and replied you already. We checked in your site and see that you missed some configuration after importing demo content in your site. We fixed some for you. We will continue to support you in the ticket.
Thanks,
This is our reply in the ticket:
About the plugin with virus issue. Could you please redownload the theme from Themeforest to check it? Because if there is virus in our theme package, it could not be uploaded then approved in Themeforest. Also, until now, there is no customer get this issue.
Back to the question in your site:
1. About the menu, after importing demo data, you need to set Primary Menu and Vertical Menu in the Theme Location. You can see screenshot here: http://prntscr.com/gbg504
2. To use the Mobile Layout, you also need to choose the Mobile Layout Content: http://prntscr.com/gbg5fs If you want to use responsive mode, please remove option Enable Mobile Layout.
Our mobile layout is built based on data of Home Page 1, then now please go to page Home Mobile 1 to configure the elements here into your data using Visual Composer. After that, it will be like in our demo.
We include these points in the documentation, you can check it online here: http://wpthemego.com/document/topdeal/Thanks,
Thanks for your Support
You’re welcome 
Hello, Magentech still waiting for your reply 1. Unable to change logo Even from Page Metabox custom logo not updating. 2.home page above the footer subscribe form unable to fix 3.Mobile site also not yet fix I followed your guidance appreciate your support
I fix the problem I should deactivate Yoast SEO, all problems got solved thanks.
Hello,
Thank you very much for your feedback. We’re so glad that you solved the issue. If there is any question, feel free to contact us at our Official Support then our team will help you.
Thanks,
Hello,
Please send us this issue in the ticket. Your site should be checked first then we can find reason and solution for it.
Thank you,
i already added count down elements but i want to set it by hour only not by days
Hello,
Thank you for your comment. Currently this element just supports countdown by day.
Thank you,
i want to add this deal style of ” weekly deal ” and count down time in homepage layout
https://ibb.co/jO6Pjvi want to add weekly section in this area with timer time
https://ibb.co/jO6PjvHello,
Thanks for your question.
1. About the Header Bar in Home Page 1, we’re about to release new version to update this feature today. After that, you can follow the documentation to configure as you want: http://prntscr.com/g9k3k1
2. For the second question, it’s SW WooCommerce Countdown Slider element. You can check the Theme Elements part in the documentation to know how to use it with Visual Composer in your page.
This is online documentation for TopDeal: http://wpthemego.com/document/topdeal/If there is any difficulty, please tell us then we will continue to support you.
Thanks,
thanks for fast reply , i’m just upgraded now my themes so i was changed my newsletter form but not working as in themes style how to fix it ?
https://ibb.co/dK6FPvHello,
Please send us this issue in the ticket. Your site should be checked first then we can find reason and solution for it.
Thank you,
Please Help. Whenever i activate the SW commerce plugin . the entire homepege becomes blank. what do i do to fix this?
i have tried a fresh installation. but right now the them option menus are not working
Hello, its been 24 hours now and no reply from you. i may be forced to request a refund as you are not taking your customers serious. 24hours without any reply is that how you want to become the best on themeforest?
Homepage isnt working fine
Hello,
Thanks for purchasing TopDeal and contacting us.
We’re sorry that we’ve just been back to work after the weekend then can reply you now. If we do not support you in 24 hours – except for weekends and holidays – we will refund for you.
Back to the issue here, please create a ticket at our Support System at http://support.ytcvn.com and provide us your site’s information. After checking your site, it will be easier for us to help you.
Thanks,
i submit ticket from 2 day till now no response
Hello,
Thanks for your comment.
I checked the ticket system and see your 2 tickets: #TF875393 & #TF432162 and our supporter did reply you on 08/11/2017 but there is no response from you till now. ( you can see screenshots: http://tinyurl.com/y95yvy5r & http://tinyurl.com/y6uxyzm2).
Please reply us in the ticket then it will be easier for us to follow and support you.
Thanks,
yes i’m just see it now because you were in weekend , so i updated it there
Hello,
Please reply us in the ticket then it will be easier for our supporter to follow the issue and help you.
Thank you,
I purchased this Theme based on the WC Vendors and Dokan Demos. However, the One Click Demo install DOES NOT include these two Demos.
I opened a Support Ticket WEEKS ago asking for the WC Vendors and Dokan Demos to be included in the One Click Demo installs and other problems. I got a “we’re looking into it” reply and nothing else.
In order to get my site to look similar to the Vendor Demos will require a BUNCH of CSS coding which defeats the purpose of purchasing this Theme.
I updated the Support Ticket earlier this week with issues / problems and again, have yet to get any reply.
If you require a Theme that supports the WC Vendors or Dokan plugins, I would suggest purchasing a different Theme for this one was thrown together and has basically NO Support.
Hello,
Thank you very much for purchasing TopDeal theme and contacting us.
Currently, TopDeal is compatible with Dokan and WC Vendors. This is the plugins from third party and we could not included it in our theme package (import demo data and quickstart). Therefore, we just can only show it on demo then customer can have a check at it. And after install the theme, you can install Dokan and WC Vendor then you will have your site like our demo.
If there is any issue during using the theme, you can tell us then we’re ready to help you.
Thank you,
Nice try. Woocommerce, Visual Composer and Revolution Slider are from 3rd parties yet they are included in the theme package and import demo. Want to try again on why the WC Vendors and Dokan Demos are not included with the Theme?
I have installed the theme and I have installed WC Vendors (along with the Pro version). My site does not look anything like your WC Vendors Demo.
I would appreciate it if you could do an Export “All content” on your WC Vendors and Dokan Demos.
As mentioned, I opened a Support Ticket weeks ago. I updated it a couple days ago. Both have gone without any useful replies.
Hello,
For WooCommerce, Visual Composer, Revolution Slider, and others, they provide us the developer license and we could included them in the theme package. However, for the WC Vendors and Dokan, we do not have right to do things like that. That’s why we will help you in the ticket.
Please provide us your site and information in the ticket TF468704 then we will help you with this.
Thanks,
Hello I want to buy this theme but I cannot preview it. The preview link on themeforest only shows “Error establishing database connection”. Is there a direct link I can preview the theme from? Please treat as urgent. Thanks.
Hello,
Thank you for your report and so sorry for this inconvenience. We make some configuration in our demo site server yesterday and it’s okay now: http://prntscr.com/g6lrj3
You can check it again now. Please tell me if there is any question with this TopDeal.
Thank you,
Hi, is your theme appropriate for a multi-vendor physical goods? If so, would you have any example of a website working on it?
At the beggining it is hard to get traction with multi-vendors sites. So, does your site has any feature to promote high value users (people who can attract other people)?
Hello,
Thank you very much for your interest in TopDeal theme.
This is a multipurpose market place theme then you can use it for any kind of goods.
You can check demo of this theme with WC Vendors: http://demo.wpthemego.com/themes/sw_topdeal/wc_vendor/vendors/demo-wc-vendor/ or with Dokan: http://demo.wpthemego.com/themes/sw_topdeal/dokan_vendor/
Currently this theme supports WC Vendors and Dokan plugin – multivendors plugin then it’s good for you to have a multi-vendors sites.
Thanks,
can i get PSD or HTMl version from this design ? also can i request some customization on this design ?
Hello,
Thank you very much for your comment.
For this theme, we can provide you with PSD. About customization, if it does not take much time, we can do it for you for free. Otherwise, you need to require customwork for it.
You can create ticket at our Support System then we send you the PSD for TopDeal theme.
Thank you,
Thanks for your fast reply. so i open ticket there about all my requirements about customization . kindly send me PSD design on my email Info@Dubaiwg.com
Regards
Hello,
Thank you for the info. I’ve just sent you PSD via your email. You can check and get it in a few minutes.
Our team will follow and support you in the Support System.
Thank you,
Hi In RTL Mod very problems Available. for example: 1- this erorr in mobile version: Revolution Slider Error: You have some jquery.js library include that comes after the revolution files js include. This includes make eliminates the revolution slider libraries, and make it not work.
To fix it you can: 1. In the Slider Settings -> Troubleshooting set option: Put JS Includes To Body option to true. 2. Find the double jquery.js include and remove it.
2- in demo 2 after change home catagory page not update and not show . 3- in page setting : after change for ex. change color page not changing. 4- in theme setting also more setting not saved.
i send ticket 48 hours ago but not respond it!
please help & update theme very soon.
Hello,
Firstly, thank you for purchasing TopDeal and your comment. Also, I would like to say sorry if there is inconvenience caused from us.
I’ve just check the Support System at http://support.ytcvn.com/ but have not seen any ticket for Top Deal theme with your name. If you created there, please send me the ticket code then I can check for you. Except for weekends and holidays, our team always try to rely customers in no more than 24 hours.
By the way, if there is any change on Page Metabox of a page, the configuration in Theme Option won’t be applied.
Please send us the ticket and provide us your site’s info then we can check and support you better. We will update this theme if there is any bug there too.
Thank you,
i send ticket but system say : you are send maximum ticket. i send for other product ago.
please help.
Hello,
I’ve checked the system and see your 3 old tickets and I closed it. You can create new ticket now. To easier for us to follow the issue and support customers better, the system allows 3 open tickets at once for a customer.
Thank you,
I can not have a live feel of your preview demos. There is an overlay background and all links are inactive. pls check and update me
Hello,
Thank you very much for your interest in our TopDeal. You can check demo of this theme here, there is also options for layouts in the right sidebar:
http://demo.wpthemego.com/themes/sw_topdeal/layout1/If there is any issue, please tell me then I can check again. Also, could you send me the link demo you used before? We will check it again.
Thanks,
its awesome theme! please may i get it in php scrip form?
Hello,
Thanks for your comment and your love for TopDeal.
About your question, could you please tell me a little bit more detail? I’m so sorry that I haven’t get your idea.
Thanks,
i mean,instead of wordpress theme may i get it as HTML template or PHP script?
Hello,
Currently we just have TopDeal versions for WordPress, Joomla, OpenCart, Prestashop and Magento. You can have a look at them here:
https://themeforest.net/search/topdealThanks,
Is there a away to but a deal by location or nearby ?
Hello,
Thanks for your question. Currently TopDeal does not support this feature. However I think that this is a good idea. I will tell our developer to study about this. Hope that we can develop it in the future.
Thank you,
Hello, This theme support social login for woocommerce ??
Hello,
Thank you for your comment. For this one, you can try using plugin AccessPress Social Login Lite instead of the Login element in this theme.
If there is any difficulty, please create a ticket at our Support System upport.ytcvn.com/ then we will check and help you.
We will update this feature in next versions of this TopDeal.
Thanks,
Hello, thank you, but unfortunately the social login doesn’t not appear on login popup, only display woocommerce my account login page.
Hello,
Could you please create a ticket at our Support System for this issue. We will have a check at your site first then we can help you better.
Thanks,
never mind i found it thank youuu 
You’re welcome 
Feel free to contact us anytime if you need support from our team.
Best Regards,
How can I add a new language to be selected from the top? I need a portuguese (pt_BR) translation. It’s possible?
Hello,
Thank you very much for your comment.
For this one, you can add more language in the Text widget for Language Switcher in Top Header Widget section.
You can have a check at Header and Footer Settings and Widgets Setting for TopDeal in the documentation here:
http://wpthemego.com/document/topdeal/#headerfooterIf there is any question, you can create a ticket at our Support System http://support.ytcvn.com then we will check and help you.
Thanks,
would anyone answer on my support ticket or what??
Hello,
Thank you for creating ticket. I checked and see your ticket #F610611 created at 08/03/2017 8:24 pm yesterday. Usually we will reply ticket in 24 hours, however we did for you now.
Please check it and tell us if there is any question.
Thanks,
it’s the second ticket i have sent!
you said you have answered me !! i can’t see any reply in my email inbox !!?? ” hicham@maxula.ma“
Hello,
This is the content we relied in the ticket (http://prntscr.com/g4k99l)
“Hello,
Thank you very much for creating this ticket.
For the questions here, we’ve made FAQs and you can follow steps there:
http://wpthemego.com/document/why-i-could-not-change-logo-color-in-home-page/ http://wpthemego.com/document/how-to-edit-the-page-title-in-your-site/After that, please clear all cache then check your site again and let us know the result. If the issue remains, please provide us your site and admin account then we can check and help you.
Thanks,”
You can check the Spam box to see if the notification email went there or not. If you got issue with the Support System, you can contact us via contact@wpthemego.com then our team can help you.
Thanks,
hi!
where to send you the account credentials ?
Hello,
You can send us in the Support System http://support.ytcvn.com/ – the ticket you create or via contact@wpthemego.com. Please tell us the issue in the ticket or email then it will be easier for us to follow and help you.
Thank you,
hi!
I didn’t got your reply from the created tickets so i sent you the information via email to: contact@wpthemego.com
Hello,
I checked the ticket system and see your 3 tickets and our supporter replied all of them right after you created. And it’s long time ago but we has not received any reply from you.
It seems that you got issue with the Ticket System. We will support you via the email.
Thank you,
i never got a reply delivered to my email inbox that’s why i’m unable to track the conversation so i can reply to.
Hello,
Thank you very much for your patience. We see your email and follow to support you there.
Thank you,
