388 comments found.
Hi, I purchased your theme last year and my support expired. I’ve installed for the first time. The theme demo won’t download and is also stuck at 72%. This is pathetic! I noticed everyone else complaining about the same issue. Why can’t you release an update which has this fixed? I would like an explanation asap with steps on on how to get this fixed. Or I will complain to Envato. Thank you!
Hi 103562,
We keep update the theme to fix all issue. However, even you guys have the same issue but the solution for each one is different. So, just open a support ticket at http://support.thememove.com and our developer will help you to fix it. You don’t even need to complain to anyone because the only thing you need is the solution.
Regards, TM
Hi TM, Ok that’s fine. I lodged my ticket yesterday afternoon and I’m still waiting for it to be fixed. What else do you need from my side? I have already provided you my credentials.
Just wait until your turn, our developer will reply you asap
Give me an ETA. On the import screen you say “You may not have enough time for a coffee as the import is too fast!” It’s already been over 24 hours and I have a short deadline. This is not good enough.
Hi,
It’s based on the server. And we’ve test import process on many servers and it’s almost working well. So, the reason is not from the theme package. You should wait a little, so, our developer can solve your ticket. Thanks for your patience.
Regards, TM
Hello, I can’t import DEMO data.I have spent lot of times.It stuck to load 72%. I have already created a support ticket. My ticket number is #16617. So please help me ASAP.
Hi enviablemothers,
I got your ticket. Our developer will reply you asap
Regards, TM
Thanks for your faster reply. Your developer already fixed the issue 
Hi. I’m interested in buying this theme, but firstly I want to be sure that the demo won’t be a problem cause I have short dead line. And secundly as you mentionned in the description that it’s a black and white theme, I want to know if changing a color of the theme won’t be a problem with CSS ? Waiting for an answer. Regards. KreaGirlFR
Hi KreaGirlFR,
Yes sure. You can change the color instead of using black & white. About demo installation, you can do it with only one single click. However, just check your server if it’s suitable with this premium theme.
Regards, TM
I need help. I’ve downloaded the latest theme. I can’t install the demo sample data. I keep getting an error. Can you assist? I’ve already opened a ticket on the site.
Ticket number: #16546. All my site details are on there. Please help, I’m chasing deadline for Monday. Thanks.
This is the error I keep getting: ERROR http_request_failed: Could not download demo media package. Please use this direct link or contact our support staff.
It now tried to load, but it remains stagnant for over an hour at 72%. This is really annoying. Please help.
Hi mogalep,
Your site loading is so slow, we are trying to upload the demo for you.
Regards, TM
Thank you for your help and support. All looks good.
You are welcome
Encountering an Error on installation. Unable to install Slider Revolution because a newer version is required. Downloading update from https://drive.google.com/uc?export=download&id=0By5Ytx4iv5jwM1dkWFRIdkRHc1E…
Download failed. Not Found
Hi AllanDavidBush,
Please update the latest version of Heli. If you still meet this issue, just open a support request at http://support.thememove.com
Regards, TM
Hi there! This is a great theme, but i have the same problem like other persons when i try to load the Demos. Please help! This is my number ticket #16247. please give me reply asap
Thank You
Hi bizifier,
Our developer is dealing with your ticket. Please provide the information and he’ll fix it soon
Regards, TM
Hi. I tried several times to import demo with TM Heli import but it does not work (stop about 60%). Could you tell me why please? Regards
Hi wincher,
Please open a support request at http://support.thememove.com and our developer will help you to fix it
Regards, TM
This theme is very frustrating as they don’t have all the pieces together. It almost feels like a waste of money since a lot of people are having the same issue. Demo Downloading.
Hi candyv,
Demo installation is one of the common issue for EVERY theme. Because the reason causes this issue may come from many reason, especially the hosting service of customers. If you need to solve this issue, just open a support request at http://support.thememove.com
Regards, TM
I appreciate your help; however, your theme seems to be the first one I’ve ever had this issue with. I have bought many themes from here and never have a theme not have the XML files to import demo pages. I think we should be given that option instead of using the import tool. Still waiting on support’s reply.
Thanks for your understanding.
We’ll reply you asap.
Hi
Very disappointing. Just purchased this expensive theme and the demo importer does not work. Had to deliver this to a client tomorrow but no luck
I cdon’t want this theme… Can I get a refund??
Hi rivercia,
Please open a support request at http://support.thememove.com and tell me your ticket number, I’ll follow your ticket and help you immediately
Regards, TM
Have raised a ticket. Don’t need teh theme anymore as I have missed the deadline. Please issue a refund
Thanks
What is your ticket number? Usually, we response within 24 hours and it’s so normal.
Hi there! This is a great theme, but i have the same problem like other persons when i try to load the Demos. Please help! This is my number ticket #15977
Hi Luna31,
Your ticket is solved already in 2 hours.
Regards, TM
Wow! Great Service! And now it works well! Thanks!
You are welcome. Thanks for your praise!
Theme won’t load Demo! What good is a theme if your Demo loader is broken!
It just hovers at 72% no matter what I do. Wiped the database. All plugins installed. :-[
Hi sagraha,
Please open a support request at http://support.thememove.com and our developer will help you right away
Regards, TM
cant get the demo data to load? gets stuck at 72% and revolution slider wont update?
tried a new ini file, re installing? nothing is working? revolution slider says 1Installed version: 5..4.1 but must use 5.4.5 and that wont update from you google drive? i need help asap as i have to either ditch your theme and get refunded or fix this
hello? can some please help?
Hi studio217,
Thanks for your comment. We’d like to help you installing the site. Please open a support request at http://support.thememove.com to ask for help
Regards, TM
cannot install demo content, installation freezes at 72%. waste of my money!
Hi RiyanaA101,
Our developer will help you to fix this issue. Please open a support request at http://support.thememove.com
Regards, TM
Hi I have opened a support request provided info requested and to date nothing…. please advise.
Sure, our developer will help you to fix it right away.
Hi RiyanaA101,
Our developer fixed your issue. We tried to contact you but your email got problem. Please re-check it.
The documentation is horrible! It doesn’t even match the current version or theme.
Hi cibertek,
We will update the documentation later. If you need any helps about how to customize your site, just open a support request at http://support.thememove.com and our developer will try to help
Regards, TM
@ThemeMove, I am a little insulted by your response. But maybe you don’t realize that the zip file contains version 1.0 of your documentation and the current version is 4.1. A large portion of your documentation is no longer valid. “Update the documentation later” is an incredible copout.
Hi cibertek,
We’ll try to make our products better. Thanks for your understanding.
Regards, TM
This preview doesn’t seem to work. Could you fix it? Thanks
Hi StudioNana7,
Thanks for your comment. We’ll fix it asap
Regards, TM
Hello,
I started to install the theme and plugins and when I have started to import TM Heli import I’ve recieved this error:
Fatal error: Cannot use object of type WP_Error as array in /home/pring/public_html/en/wp-content/plugins/thememove-core/import/thememove.importer.php on line 2122
Can you help me with this?
Thank you!
Hi andreisl,
Yes, we can help you right now. Please open a support request at http://support.thememove.com and our developer will help you to fix it
Regards, ThemeMove
I can’t preview your template in this site. I get a database error. Please fix ASAP so we can review. We are looking for a new template now for a new site.
Hi tschiemer,
I have fixed the demo, you can give it a second chance now.
Have a good time, TM
Hi i have created a ticket, need support to help install the theme. I tried many times and it is driving me crazy! Please help! ticket #15375
Hi shirl_cooper,
We have installed your theme. You can check it right away
Regards, TM
Hi How can we set Sidebar in Blog Pages in Heli WordPress Theme?
Hi cloudester,
If you have bought our theme, please open a support request at http://support.thememove.com with your purchase code. Our developer will help you to solve this issue asap
Regards, ThemeMove
having issue on importing sample data got stuck here /revslider/rockband/Slash-1024×576.jpg. here is the ticket number #15294. it’s urgent for me please help me out.
Hi,
I got your ticket http://support.thememove.com/helpdesk/tickets/15294
We’ll reply you asap
Regards, TM
