Hi again,

Please reach us at: edgesupport@edge-themes.com Provide us with your purchase code and include your site URL with wp-admin access and our support agent will assist you.

Best Regards, Edge

edgesupport@edge-themes.com Recipient address rejected: User unknown in relay recipient table

Hi there again,

Really sorry about that, try with support@edge-themes.com

Sorry for inconvenience.

Best Regards, Edge.

Hi there,

All the theme labels are marked and ready for translation. What you need to know, is that there are several language pot files that you need to translate (generate po and mo files for your language).

In theme folder (walker) -> languages you will see main language file, so you need to translate that one.

But also, you need to translate language files from the plugins. When you translate labels from plugins in this case in folder wp-content/plugins/edge-cpt/languages you have to change the file names after you generate .po and .mo files. You need to give new names by following this rule: domain-locale.po and domain-locale.mo . In your case you have to rename files e.g. ,if you translate to Russian, to edge_cpt-ru_RU.mo and edge_cpt-ru_RU.po and translate labels from that new po file.

You can also submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap.

Edge

I’ve get it work properly. Thank You.

Glad to hear that! Thanks

Hi,

Welcome and thanks for using our theme!

We will update VC plugin to the latest version with theme update so you just need to wait for next theme update and there will be the latest version of plugin if it exists.

If you need it urgently, just reach us here: support@edge-themes.com and we will provide you. Thanks.

Best, Edge

til now the theme is not updating and the plugin is not safe for website, can you please send an update for this plugin to make the website safer thank you

Hi there again,

please email us on support@edge-themes.com, and our support agent will assist you.

Best Regards, Edge

Hi,

Welcome and thanks for writing in!

This issue can commonly occur when user sets SSL certificate on a website where it wasn’t present and installation wasn’t configured initially in that way. You could try using some SSL links fixer plugins like maybe following ones https://wordpress.org/plugins/wordpress-https/ http://ithemes.com/codex/downloads/fix-ssl-non-ssl-links.zip but that doesn’t guarantee fixing the issue. More proper way would be to remove images that are causing this problem and re-uploading them again. By using google chrome developer tools console you can find list of images that are causing this issue.

Best, Edge

Hi,

Yes. The Visual Composer is bundled with our theme and if you want to get all the layouts from our demo you need Visual Composer since we have integrated our own elements in Visual Composer to achieve it.

Best, Edge

Hi,

Welcome and thanks for using our theme!

We have located your ticket on our support forum. Support agent has been informed, and your ticket will be answered as soon as possible.​

Best, Edge

HI again,

We are constantly providing new updates, when we have some new feature, or some bug to fix, or when some of our included plugins is updated. We are now preparing our new updates, where we will include latest updates of required plugins.

Best, Edge

When do you think the release will be? I’m already live on 3.1.2

Hi again,

We can’t tell exactly when it is going to be released but you will get notified by Theme Forest. We hope it will be soon.

Best, Edge

Hi,

Welcome and thanks for writing in!

Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap. Thanks.

Best, Edge

Hi,

Welcome and thanks for taking interest in our theme!

Unfortunately, we don’t have any test account. :/ We have our demo site where we have represented all theme features and pages. http://walker.edge-themes.com/ Also, we can provide you some screenshots of our backend settings or options if you would like. Here is our documentation: http://walker.edge-themes.com/documentation/

2. Regarding shop and it’s sidebar, we are using Woocommerce and it’s default widgets from shop functionality. Please check this article from plugin documentation: https://docs.woocommerce.com/document/woocommerce-widgets/

- And yes, you can display product subcategories, they will be displayed below main categories. https://www.screencast.com/t/UMQHBt58 Also, you have many options for displaying categories, like hierarchy, like dropdown list, etc.. https://www.screencast.com/t/UTkpnJ76cQk - Content and sidebar sections have predefined width, but you can change it with custom CSS.

- Regarding woo widget’s functionalities, unfortunately, they cannot be changed at the moment but we can prepare and provide some custom CSS code for you to style any element.

Also, please note, when you bought the theme, you got a 6 months of free theme support, so for any question/issue you might have with our theme, you can login to https://edge.ticksy.com/ with an Envato account from which you bought the theme, and submit a ticket with your question, and one of our agents will assist you as soon as possible.

Hope this was helpful.

Best, Edge

Hi,

Welcome and thanks for writing in!

To disable google map api, you can go to your theme folder and open functions.php and delete this block of code : https://www.screencast.com/t/12e9KvBWD9n

Or you can use this function from the child theme, add it to the functions.php :

wp_dequeue_script('google_map_api');

Hope this was helpful. If you need any further assistance, please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap. Thanks!

Best, Edge

Hi,

Welcome and thanks for writing in!

As you can see on sale page on theme forest, our theme supports Wocoommerce 3.0.x version. https://www.screencast.com/t/zszov3UBi This message will not affect any theme functionality, so you can ignore it. Version 3.1 has some minor changes which will be covered in the next theme update.

Best, Edge

Perfect, thanks for your answer. Have a nice day.

You are welcome! Have a nice day too.

HI,

Thank you for taking interest in our theme. We are developing WordPress themes, where dynamic content and easy management is provided. So, we are not familiar with Adobe muse format.

Best, Edge

Hi again,

And thanks for submitting a ticket. People from ticksy are applying some fixed at the moment and as soon as app become available someone will reply to you.

We are really sorry because of this, but it is 3rd party app which we are using and we are not controlling it.

Edge

Hello, Everything works

​Thank you very much !

Great. Thank you for the update! You are welcome!

Hi,

Welcome and thanks for writing in!

We will update Visual Composer plugin to the latest version with theme update so you just need to wait for next theme update and there will be the latest version of plugin if it exists.

As you can see on theme forest sale page, the newest theme update covers visual composer 5.1.1 version. https://www.screencast.com/t/4OfnoU69o9Ur

Best, Edge

Hi,

Welcome and thanks for writing in!

We have located your ticket on our support forum. Our support agent has already answered, please re-check it.

Best, Edge

Hi,

Welcome and thanks for writing in!

You should disable transparency option. Just set this option to 1 instead 0. Have a look: https://www.screencast.com/t/3diZtjcM6J1

If you need any further assistance, please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap. Thanks.

Best, Edge

Hi,

Welcome and thanks for writing in!

Yes, you can disable ‘add to cart’ hover functionality with custom CSS. Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap. Thanks.

Best, Edge

Hi,

Welcome and thanks for writing in!

Theme labels can be changed or translated to your language with poedit software which is native wordpress way – following guide may be helpful http://code.tutsplus.com/tutorials/translating-your-theme--wp-25014 (read from point 3) or any other plugin for translation such as Loco translate plugin https://wordpress.org/plugins/loco-translate/ and here is beginners guide https://localise.biz/wordpress/plugin/beginners

Third option is to change all labels manually, directly in code, but please note, after theme update all changed will be lost.

Best, Edge

okay, ticket is functioning again. Please note that we are showing that the theme is incompatible with woo commerce. We really need support ASAP.

Hi,

Welcome and thanks for writing in!

There were some issues with ticksy. Ticksy is 3rd party app which we are using and sometimes when updates are applied, some downtime and slowness of the system may occur. We apologize for this inconvenience.

Now, it is working fine. We informed our support team, and they will answer to your ticket as soon as possible.

Best, Edge

k, nevermind. I reset my password and was able to send a ticket.

Hi,

Welcome and thanks for writing in!

Thanks for submitting the ticket. We informed our support team, and they will answer to your ticket as soon as possible.

Best, Edge