469 comments found.
Tardan demasiado en contestar los tickets, pesimo en atencion al cliente, tiene muchas fallas el tema y me estoy desesperando, hay manera de hacer un reembolso?
Hello,
We located your ticket on our support forum and our agent is working on it. You could check response on ticksy soon.
Best regards, Select
Gracias por responder espero que ahora sea un poco mas rápida la atención.
You are welcome.
Since you’re ticket is assigned to our agent, it will be answered asap.
Best,
Select
The checkbox for the DELIVER TO A DIFFERENT ADDRESS has disappeared on my website so it’s putting customers off as they have to fill in their address twice as it is not hiding the shipping address. Also I cannot get the LOGO’s on the checkout for Paypal and Stripe, how do you do that as no matter what I try it will not appear apart from any writing. I think you could do with an update as it has been a long time since the last one and woocommerce has moved on a lot.
Hello,
Could you, please, submit a ticket on our support forum at http://select.ticksy.com/ and include your site URL with wp-admin access so our support team could take a closer look and try to help you there.
Select
How to create child theme for Suprema theme ? I have already created child theme but top right menu cart icon or search icon hide after active child theme any one can help ?
Hi,
You’ve got child theme in package you’ve downloaded from ThemeForest https://www.screencast.com/t/slWj5fs3vmf You could upload it, like any other theme, http://suprema.select-themes.com/documentation/#!/getting_started If you already activated child theme, then just go to assign again menu in Appearance > Menus, or set again your widgets in Appearance > Widgets.
best,
Select
Hi. How can I hide the SKU? In simple products and variables. Thank you!
Hello,
If SKU isn’t set it won’t be displayed, but if you want you can hide it with css code below:
.qodef-single-product-summary .product_meta>span.sku_wrapper {
display: none;
}Select
Thanks!
Maybe you can help me a little more. At the checkout click on the “Accept terms and conditions” box but do not mark it (but it does count as marked).
Hi again,
Send us a link to your site so we can check this.
Select
I also noticed that in the home, in featured products, I only get to show me four, not the highlights. I’d like to show eight.
Thank you,
Trams check box need to be standard one and not the one which we styled, so to invert them use custom css code below:
.woocommerce-checkout .wc-terms-and-conditions label:before {
display: none;
}
.qodef-woocommerce-page .woocommerce-checkout .input-checkbox, .woocommerce .woocommerce-checkout .input-checkbox {
visibility: visible !important; }Also, this should be fix in never theme versions.
If you need additional styling, please consult our support team over support forum at https://select.ticksy.com
Select
Thanks!
You’re welcome.
Hello, how to add a number of products for: ‘Select Product List Settings’ – currently doesn’t have an option to limit the number, so it is displaying so many that the page is awfully slow.
Hi,
Yes there is option for setting number of items https://www.screencast.com/t/vRCNbBMgb . Please check element options again. If this is not the case on your installation, please submit a ticket to our support at https://select.ticksy.com and provide WordPress and FTP admin access in your ticket.
Select
Is there an option to remove the sort dropdown in the shop section like the live preview for the shop standard layout – http://suprema.select-themes.com/shop-standard/
Hi,
That demo page is regular page with WooCommerce product list element so it is not default shop or shop archive page which contain sorting by default so you can add products over Visual Commerce product list element, or another solution is to hide sorting on shop page with some css code but for that please contact our support by submitting a ticket at https://select.ticksy.com/ and also provide a link to your shop there.
Select
Hi, the file suprema.pot has a sintax error, jue 27 jul 10:10:07 2017: /var/folders/32/y4t9msts1bdchv5ysfxylm9w0000gn/T/poeditjhhUj2/ref.pot:16:7: syntax error jue 27 jul 10:10:07 2017: /var/folders/32/y4t9msts1bdchv5ysfxylm9w0000gn/T/poeditjhhUj2/ref.pot:960:7: syntax error jue 27 jul 10:10:07 2017: /var/folders/32/y4t9msts1bdchv5ysfxylm9w0000gn/T/poeditjhhUj2/ref.pot:1016:13: syntax error jue 27 jul 10:10:07 2017: /var/folders/32/y4t9msts1bdchv5ysfxylm9w0000gn/T/poeditjhhUj2/ref.pot:1039:7: syntax error jue 27 jul 10:10:07 2017: /var/folders/32/y4t9msts1bdchv5ysfxylm9w0000gn/T/poeditjhhUj2/ref.pot:1086:7: syntax error jue 27 jul 10:10:07 2017: /var/folders/32/y4t9msts1bdchv5ysfxylm9w0000gn/T/poeditjhhUj2/ref.pot:1311:7: syntax error jue 27 jul 10:10:07 2017: /var/folders/32/y4t9msts1bdchv5ysfxylm9w0000gn/T/poeditjhhUj2/ref.pot:1326:7: syntax error jue 27 jul 10:10:07 2017: /Users/IMAC/Applications/Poedit.app/Contents/PlugIns/GettextTools.bundle/Contents/MacOS/bin/msgmerge: se encontraron 7 errores fatales
Hello,
As we could see you are facing issue with creating language files. Theme labels can be changed or translated to your language with poedit software which is native wordpress way – following guide may be helpful http://code.tutsplus.com/tutorials/translating-your-theme--wp-25014 (read from point 3) or any other plugin for translation such as Loco translate plugin https://wordpress.org/plugins/loco-translate/ and here is beginners guide https://localise.biz/wordpress/plugin/beginners
Select
Is there any plugin or script that you recommend for your theme that collapses woocommerce product categories and sub-categories?
Hello,
We cannot recommend any plugin particularly, since we didn’t test those plugins with our theme, but we hope all should be working fine.
Select
Hi, I just realize that when I scroll down with the code provided above, on my shop page, the related text of the product became really large and out of place. how do I send my localhost link to you? Thx
Hi,
There is no option to send localhost link. Please, submit a ticket on our support forum at https://select.ticksy.com and include your site URL once your site is published on server. ThanksSelect
HI There, i need another help, when i’m on a product page, my menu(navigation bar) overlaps the title of the procudt which im not sure how to fix, pls help. Thanks 
Hi,
Try to add this part of code in Select Options > General > Custom Code > Custom Css:
.single-product .qodef-content {
margin-top: 0!Important;
}Best,
Select
Thanks for that I also have one more problem, I have 2 superma logo 1 on top of the other any idea on how to fix this, sorry.
Hi,
You are welcome!
Please, send us here some page link so we could take a closer look. Thanks
Select
its a localhost web for now. how do i send you the link. thx
Hi,
It could be you are using header in grid and because of big content in header, there is no enough space. Try to go to Select Options > Header and for Header in Grid set No and save https://www.screencast.com/t/1PmdtxMvk
Select
Hi There, sorry but I’m still stuck with the wide menu, I can make it like the home drop-down any chance you can send me a picture or video step by step pls. thanks
Hi,
Basic info are placed in our documentation http://suprema.select-themes.com/documentation/#!/menus If you need further assistance, please, submit a ticket on our support forum at https://select.ticksy.com and include your site URL with wp-admin access and our agents will assist you.
Select
Hello,
There are some temporary issues with third party app – ticksy we and lot of theme authors are using for support. Problem is reported and should be fixed pretty soon. Please, try to visit ticksy a bit later. Thank you!
Select
Hi there, 
got a question: how do I make a wide drop down menu like your
Sample menu the shop and the element drop down menu. Thanks
Hi,
Thank you for writing in! To check more about Wide menu, just follow this part from our Official manual http://suprema.select-themes.com/documentation/#!/menus
best,
Select
When is the NEW update coming out as I have a lot of items especially around the cart area that is out of date which is causing other problems on other plugins
suprema/woocommerce/cart/cart-shipping.php version 2.5.0 is out of date. The core version is 3.1.0, suprema/woocommerce/cart/cart-totals.php, suprema/woocommerce/cart/cart.php version 3.0.3 is out of date. The core version is 3.1.0, suprema/woocommerce/cart/shipping-calculator.php, suprema/woocommerce/content-product.php, suprema/woocommerce/content-single-product.php, suprema/woocommerce/content-widget-product.php, suprema/woocommerce/global/quantity-input.php, suprema/woocommerce/loop/loop-start.php, suprema/woocommerce/product-searchform.php, suprema/woocommerce/single-product/add-to-cart/external.php, suprema/woocommerce/single-product/add-to-cart/grouped.php, suprema/woocommerce/single-product/add-to-cart/simple.php, suprema/woocommerce/single-product/product-image.php version 3.0.2 is out of date. The core version is 3.1.0, suprema/woocommerce/single-product/product-thumbnails.php version 3.0.2 is out of date. The core version is 3.1.0, suprema/woocommerce/single-product/tabs/tabs.php
Hello,
Please note that WooCommerce recently released new 3.1.0 version. We will include compatibility for latest version in our new theme update, too.
In the meanwhile, our support agents will gladly provide you fixes, just submit a ticket on our support forum at https://select.ticksy.com and include your site URL with wp-admin access.
Thanks,
Select
Hi There, i cant recieve your main navigation like the original one. thx
Hello,
In Appearance > Menus you could first create menus, and then to assign those menus for menu locations https://www.screencast.com/t/DpNp3viX1r
If you need some further help, please, write on our support forum at https://select.ticksy.com and include your site URL with wp-admin access and our agents will help you.Select
Hi, Is there going to be more updates? I hope you can give the customers more header options or at least centering the menu. This is a great theme…I wish headers were different
Hi,
Thank you for contacting us. Glad to hear you like our theme.
Currently there are no plans for adding more header types. Anyway, we will send your suggestion to our project management. Thanks
Select
[qodef_product_list type=”standard” columns=”4″ order_by=”date” sort_order=”DESC” taxonomy_to_display=”category” taxonomy_values=”accessories,men,women,new-collection,shoes,sportswear” underline_element=”yes” product_slider=”yes” slider_navigation=”yes”]
it doesn’t show product on demo only. Why?
Hello,
Please, note that you’ve chosen categories such as accessories,men,women,new-collection,shoes,sportswear to be shown on your product list, so your products need to be assigned to those categories, too.
If there is any other issue, we will gladly assist you, just submit a ticket on our support forum at https://select.ticksy.com
Best,
Select
my dropdown select don’t work in Windows…
i can scroll the attribute ( Sizes)....
what can i do?
Hello,
Please, submit a ticket on our support forum at https://select.ticksy.com and include your site URL with wp-admin access so we could take a closer look and help you with this part. Thanks
Select
How can I set header background transparent? (How about value) % or anything else
Hello,
To set transparent header on global level, just go to Select Options > Header > Header standard and there pick some background color and for header transparency set 0 and save https://www.screencast.com/t/70NZJPdfUaW Please, note this could be done under each page custom settings Select Header https://www.screencast.com/t/u0lm6mJV
Best, Select
Is there any way to add a file upload button in the select framework?
Hello,
You could do that with template modification or we could suggest to check this article https://contactform7.com/file-uploading-and-attachment/ where you will see this option as part of Contact Form 7.
Best,
Select
We need to white label the wordpress admin dashboard area so that it does not say “Select” what is the easiest way to go about that?
Hi,
Could you, please, send us some screenshot so we could see on what exactly do you mean? Thanks
Select
Thanks!
It is part of our Select Core plugin and here are screenshots with path to the files where you could change these labels:
https://www.screencast.com/t/sqMbn67y https://www.screencast.com/t/fy7MFbbiMN1H https://www.screencast.com/t/m3PQjP2Wbest,
Select
