28306 comments found.
Is it possible to enable the UX Builder to load on specific pages? We have a knowledgebase plug in that works great with Visual Composer but are trying to completely remove VC from the site. Right now we have to edit a page using UX builder and paste code over. Its a big time waster vs being able to edit something right on the page. The pages are near identical to a regular wordpress page.
Never mind. I figured out where to do this in.
Awesome
Thank you for letting us know.
My checkout doesn’t redirect to complete.
SHOPPING CART > CHECKOUT DETAILS > ORDER COMPLETE
When credit card information is added and an order is placed—the screen stays on “Checkout Details” even though the order has been placed correctly.
The page never redirects to “Order Complete” and customers can place the order multiple times without knowing.
Hi there,
There seems to be an issue with the payment gateway you are using for the credit cards.
I’ve talked to the payment gateway (authorize.net) and they mentioned that “Default Relay Response URL” should be filled out. Any idea what that should be?
Thanks
issue is fixed.
Awesome
Thank you for letting us know
on 3.3.7 and keep seeing this Thu Aug 10 03:03:01.433550 2017] :error PHP Fatal error: Uncaught Error: Call to undefined function get_header() in /wp-content/themes/flatsome3/index.php:8\nStack trace:\n#0 {main}\n thrown in /wp-content/themes/flatsome3/index.php on line 8
Hi there, sorry for the trouble.
Please shoot an email via support and we’ll check it out.
Hi there, sorry for the trouble.
Please shoot an email via support and we’ll check it out.
When clicking terms and conditions in checkout, there’s just a tiny little area that opens up above the checkbox and link to terms and conditions. This is really not a very effective way to allow customers to see the terms and conditions. How could this be changed so that the link for “terms and conditions” opens in a new tab, instead of the tiny region on the checkout sidebar with the totals, etc.?
Hi there,
You will need to modify the theme to achieve this.
When using the product import through the theme I can’t get the Upsells to import. What format do these need to be in? I have tried the full URL (http://example.com/product/example-product/), the name of the product (Example Product) and the slug of the product (example-product) and none of these work..?
Hi there, sorry for the trouble.
Please shoot an email via support and we’ll check it out.
hi, is it possible to somehow change font and colour in nav menu?
Yes 
To change the font go to Theme Options > Style > Typography > Navigation
To change the color in the nav menu, use this CSS
.header-nav.nav>li>a{ color: red !important; }
Hi, I did upload an image as a background to the header. When use a larger PC screen the background image is not resized, so it gets “uggly” transmissions from the image to the background in the header. Is it possible to enlarge the background image automatically to not get any “Repeat X”-transmission in the header.
BR Andreas
Hello Andreas,
Set the background repeat to No-Repeat in Theme Options > Header > Header Main
Hi guys, our product images are disappearing from the front end of our site (product pages). It’s the weirdest thing. Any ideas? Our theme and plugins are all current. No issue with the shop page/ or related product images, just the product pages, all of them. They appear for a second on page load, the disappear altogether. Can you please let us know if there is a fix for this?
PS we have deactivated all plugins aside from Woocommerce, same issue evident.
Hi there,
Please send a link to your site via support and we’l look into it.
Is there a way to have elements slightly overlap on a regular page build? I am starting a new page build and I want to have a slider at the top, then a product list slightly overlapped (on top of) on the bottom of the slider. Is this possible? If so, how?
Please advise…
Hi there,
You will need a bit of CSS to overlap the elements
Is there a way to have a dark header and light header setup for different pages on the website? I am trying to use a transparent header for the home page, but I would like a solid header for other pages. Please advise…
Never mind. I just figured this header thing out. Thanks
Awesome
Good luck with your site.
Where do we change the background image for this Product Page option? https://www.screencast.com/t/kzssQX332u
Thank you
Hi there,
The product page title image background is the product image. To change this to a different image would need a bit of customization.
Gotcha. Thank you for explaining.
Having a javascript error occur after latest update, similar to user Musilda’s comment, where updating the quantity of a product on the cart page is causing a javascript error:
Uncaught TypeError: Cannot read property ‘attach’ of undefined at Object.attach (flatsome.js?ver=3.3.7:62) at HTMLBodyElement.<anonymous>
After error occurs, javascript is broken and customers can no longer change quantity. Any resolution to this? What was your response to Musilda? I’ve also sent a support request —Apologies for commenting here as well, just want to get this resolved as soon as possible! Thank you.
Update: Still investigating this issue. Occurs when updating the shipping address and pretty much any other xhr/ajax call on the cart page…. Trying to identify if it’s caused by a plugin or something else… any help is appreciated! 
Hi there,
We have passed on the issue to the development team and are waiting a fix.
Hi what should i do if i need the comments below the upsell tab? i am trying to edit product.php but all i see is: woocommerce_after_single_product_summary
Hi Jose,
Write a snippet in the functions.php file to change the position of the hooks
Hi,
When I add a lot of images to the product gallery when the gallery is set to be displayed veritically, the images keep stacking resulting in a long page. However, when I set the gallery to appear horizontally, the carousel works fine showing only 4 images at a time. How can I get the same functionality when the gallery is set to appear vertically? Thank you.
Hi there,
I have passed on the issue to the development team for review.
Trying to make a grid style product listing home page. Is there anyway to add a category search like this above the product list? https://www.screencast.com/t/UWXHc68bj
Hi there,
I am afraid there is no setting for this.
Is there a plugin that accomplishes this? Can you add this feature? It seems that this is a normal function included on most websites, yet you do not have this ability included in your theme.
Trying to make a grid style product home page. Is there a way to add a ‘Load More Products’ button to the grid to continue to load products down the page? https://www.screencast.com/t/lgwnkzk4fs
Please advise…
Hi there,
I am afraid there is no setting for this.
Is there a plugin that you know of that can implement this into your theme? If not, is this something that you can add?
Hi there,
This would be a great addition to the theme. Please make a feature request for this here https://uxthemes.canny.io/flatsome
Hi there, the text coming from the search drop down is a little difficult to read so we are hoping to darken the background color for it to be clearer. I have tried this css but it’s not working. Can you please provide a suggestion? .mfp-container { background-color: #2b2b2b !important; opacity: 0.8 !important; }
Hi there,
You can use this CSS
.autocomplete-suggestion{ background: red; color: white; }
.autocomplete-suggestion:hover{ background: white; color: red; }
Is there anyway to change the password policy? The theme is asking for a twelve character password with a lot of strong requirements.
Hi there,
You can use this plugin https://wordpress.org/plugins/wc-password-strength-settings/
good day,
I have a question regarding the Wishlist.
I would like the wishlist page to show me the products i added in a style like the shop page (square) not as a table?
How can i achieve this?
Thank you very much.
Hi there,
You will need a bit of customization to achieve this.
Good day,
Can you advise on which .php file i must do the customization and if there is any “class” available that calls for that grid?
Thank you.
Hi there,
You will need to edit the wishlist-view.php template file in the Yith Wishlist plugin. You can override this file in the child theme.
hi, in the theme it is very bad, taht i can´t give pages or post a different layout. If i say i want a post with sidebar, i can´t give other post no sidebar. The weakness is by pages the same. I can give pages only one layout and i can´t give one page a container layout and a another page a full-with layout. This is extreme bad by using this theme.
Hi there,
Could you place a feature request for this element in https://uxthemes.canny.io/flatsome