16523 comments found.
I try to enable the debug mode in wp-config.php but when i do this the website is not working well and show error messages. Any idea? Thx
Hi,
The debug mode is not recommended to enable on the site, why do you want to enable it ?
Regards.
Because i have a problem with one of my plugin. Debug mode is one of the utility on wordpress. Why it is not recommended !?
Hi,
Yes, it’s a default function of Wordpress, but it’s not recommended to enable on the live site, and you should disable after resolving the problem with your plugin.
For more information, please take a look at this:
https://www.cactusthemes.com/knowledgebase/themes-turn-onoff-debug-mode/Regards.
A small bug I just encountered: when you print the page, the page title is not included.
Hi,
Thank you so much, but which specific page do you see this behavior and could you please provide a screenshot to clarify the issue ?
Regards.
Hi again, if I look at the code my page title (#mk-page-introduce) is within the <header> tags and .mk-header is set to not display in @media print in the core-styles.css file.
https://www.dropbox.com/s/ukow3b56hfwhiol/print-screenshot.jpg?dl=0
Hi,
Could you please provide your site url to help take a look ? Do you see the same behavior on our demo pages here: https://themes.artbees.net/template/
Regards.
I’m finding it hard to find an example in those demos that uses the Page Title field. Here is the URL for that print screen grab example above: http://oso.com.au/services/hip/
Hi,
I see the Page Title is displaying when trying to view the Print layout of your site here: http://take.ms/z6gfm
And it works in the same way when I check on my test pages.
Regards.
but i don’t mean the <title> as in the name of the page in the print header and the browser tab, i mean the page element Page Title (ie. the Wordpress output for wp_title that appears on the actual webpage).
Hi,
Hmm, could you please kindly activate another theme like Twenty then recheck this behavior to see any difference ?
Regards.
Heads up, Your documentation page looks like utter crap on mobile. Embarrassingly so.
Hi,
Thanks for your feedback, we will fix it asap, please kindly try to use the desktop version at the moment.
Regards.
I like the design you have but I think it would be best if you guys could fix the names of the templates. It is very annoying to have to look at the template in detail to know what niche it’s for.
Hi,
Thanks for your feedback, we will consider to improve it.
Really appreciate.
Regards.
hello i have question, can we mix together content from different pages? or is it like pre-set and cannot be changed?
Hi,
You can copy the content from any pages, from any templates built with Jupiter theme easily by copying the shortcode.
Regards.
Need urgent help! I installed a new jupiter theme and ALL FILES have overwritten! I lost all site pages, all settings, all plugin edits, and so on. I have no Backups. Why Jupiter has overwritten all?
Hi,
Please go to Control Panel > Templates > Uninstall the template you installed to get the site back.
This is the default behavior whenever you install the Jupiter template to your site, it will override all your current site data with the template demo data.
Regards.
I have Uninstall the template but ALL my post/page all settings, all plugin edits, and so on have been deleted.
Hi,
Do you have any backup on the server or previously backup ? Please kindly ask the server provider to see if they have any emergency backup of the site and request them to restore it for you.
Regards.
I haven’t a Backup. It is very worrying to think that a theme can erase all the contents of a site. I have now sent a Ticket, I hope you can help me. I am now losing money and time.
Hi,
So it’s hard to get the site back, because all the old database has been overridden and it doesn’t have any backup.
Whenever you install the new template, it will have a warning that your current site data will be overridden, screenshot: http://take.ms/wqNRp
Regards.
I’m using the Frugifer template with fancy sliding opposite menu. I cannot get the menu to display within the menu box. Please see https://www.homedesign.eco/ Please can you advise. Thanks
HI, fixed the problem, it was a conflict by another plugin. Moving on, could you tell me how to remove your menu completely on all devices. Thanks
Hi,
You can try my css below (add to Theme Options > Advanced > Custom CSS ) :
.mk-dashboard-trigger { display: none !important; }
Regards.
Hi, thanks, almost works. I still have the white bar on small devices. I need to remove this and the header cart button also. Thanks
Sorted the cart button, but I think I need some custom code for the white header bar on small devices to be removed. Thanks
Hi,
Since your Support Subscription is Expired, please renew your license to continue getting support.
https://themes.artbees.net/docs/extending-support-subscriptionWe can’t provide the support if the support is expired because of it against ThemeForest policy and our policy.
Hope you understand this matter.
Regards.
I have renewed support, please can you assist in my last request. Thank you
Hi,
Thanks for supporting us, you can try my css below (add to Theme Options > Advanced > Custom CSS ) :
@media handheld, only screen and (max-width: 960px) { .add-header-height, .header-style-1 .mk-header-inner, .header-style-3 .mk-header-inner, .header-style-3 .header-logo, .header-style-1 .header-logo, .header-style-1 .shopping-cart-header, .header-style-3 .shopping-cart-header { height: 52px !important; line-height: 52px !important; } }
Regards.
Hi, thanks but I still have the white menu bar displaying on small devices. I need this white bar completely removed. Please can you have a another look. Thanks. https://www.homedesign.eco .
I have tried the following which removes the white bar, but the page title sits too high. .mk-header { display: none !important; }
Hi,
Please kindly open a ticket in the support desk and provided your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hey guys, How can I upload retina logo?
Hi,
Please upload your Retina Image to the Logo area normally, then go to the Theme Options > Global Settings > Enable the Retina Images.
The Jupiter theme will handle the rest.
Regards.
I doesn’t actually work. When I upload 2 times bigger file the website loads bigger logo. It doesn’t actually reduce it 2 times?
Hi,
Please kindly open a ticket in the support desk and provided your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hey, Yes, I will. Still, this is a global issue of the theme that should be fix.
Regards,
Hi,
Thanks for your feedback, please kindly stay tuned, our support staffs will reply your ticket shortly.
Regards.
Is there an area where I can view Jupiter woocommerce templates?
Hi,
You can go to this page: https://themes.artbees.net/template/
Click on the SHOP button to see all the Jupiter Woocommerce templates.
Regards.
Hello. Logo not showing up on mobile devices. And All shortcodes are showing up as code on mobile.
Here is what I see only in android mobile view https://u44763238.dl.dropboxusercontent.com/u/44763238/Screenshot_20170811-171258.png
Hi,
Please kindly open a ticket in the support desk and provided your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hey! To you and everyone… It was the Jetpack plugin. When active the site will not parse shortcodes on mobile views. Once I deleted the plugin everything cleared up.
Hi,
Thank you so much for your sharing, really appreciate and surely it will help the other user too.
Regards.
Hi guys,
I hope you are fine. Your theme is really great 
I’m writing here because I found 2 issues that I cannot fix using a mobile devices. The first issue is that using a tablet or a smartphone I cannot see the preview image on the portfolio page. The only thing I got is a grey square. The second issue is related to portrait view (tablet). I’ve created a section with 3 columns, full-width and enabled the setting equal columns. I expected to see the columns stretched to the highest column: all of three with the same high. Instead of this, I got the bottom of the columns that are note equal. I entered a bottom padding in every single column but it doesn’t work.
Can you help me on this? Should I open a ticket?
Please, keep in mind that I’m working on a test area so I have not registered the product yet. I’ll do when I’ll move the site to the main domain.
Thanks in advanced for your help.
Regards.
Hi,
Please kindly open a ticket in the support desk and provided your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi,
Thanks! Already opened!
Regards.
Hi,
Thanks for your help, our staff will reply you shortly, please kindly follow the ticket.
Regards.
Hello, i have added the GAdsense script in to Theme Options > Advanced > Custom JS but it doesn t work 
Where is the error??
Thanks and best regards
Hi,
Please try to add it to the wp-content/themes/jupiter/header.php file right above the </head> tag instead.
Regards.
how I can change the Purchase Code to anther account ??? i don’t remember the first account at Artbees Themes… Thanks
Hi,
Please kindly email to alex@artbees.net and include the following information for account related issues and requests of the username changes.
Purchased information
The current email
The new email
Regards.
Background video (youtube) all of a sudden stopped working – any ideas? http://www.lawrenny.com/dev/
Hi,
Please kindly open a ticket in the support desk and provided your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi there, for this theme can we hav a submenu? if yes, is there any demo I can view. Thanks
https://demos.artbees.net/jupiter5/erinome/
Hi,
Here is how the sub-menu works in this Full-screen navigation style:
Before open: http://take.ms/gg9nd
After open: http://take.ms/Gz6LY
Hope it helps you clear.
Regards.
Thanks.
You’re welcome
Hi, can I put custom svg icon in tabs or in Milestones ?
Hi,
I afraid there isn’t have any setting can help make it at the moment.
Thus please kindly ask about this as a feature request in our community forum:
http://forums.artbees.net/c/jupiter-user-requests/add-your-requests-hereif there are other users which need this feature, they will come and vote for it so the development team considers implement it in the future.
Regards.
Can you check?
Hi,
Please kindly open a ticket in the support desk and provided your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
How dymanic can this theme get? That is regarding width?
Can it be set to 1500 1600 1700px width?...or for that matter, up to say 70, 80 or 90% width?...with margins and such?
Thanks
BTW, what’s up with the white spaces at the bottoms of some pages in your demo?
https://demos.artbees.net/jupiter5/pages/faq/ https://demos.artbees.net/jupiter5/portfolio-posts/jupiter-large-poster-set/Just a couple of the pages I came across like this…
Hi,
1. It can go from 960px to 2000px.
2. Thanks for your feedback, but I can’t see any white space at the bottom of these pages, example: http://take.ms/b0HXC
How do you see it ? A screenshot would be great.
Regards.
1. Great to hear. 2. Here are a couple images for each respective link I provided originally. The scrollbar adjusts itself half way down to reveal more than a page worth of white space.
https://ibb.co/ktKgra https://ibb.co/cPdfjvWas only able to re-create the anomaly i Chrome but on my desktop and notebook.
Mind you, on mobile some of your demo content titles look askew. I imagine that you’re possibly using slides at the top of some of those pages?
Thanks btw for the response.
Just realized what the culprit is…after discovering more pages on your demo with that problem.
Chromium Wheel Smooth Scroller
Your theme doesn’t play well with it. It’s a problem I come across very rarely with sites on Chrome using that extension.
Found this page discussing the subject, but from years ago. Seems they’re making references to coding concerning the footer?
https://productforums.google.com/forum/#!topic/chrome/2rsMkuaCJVkbtw, switched back to my laptop and find that virtually every single page is coming out that way.
I’m interested in your theme but this might be a deal breaker. Can it be fixed?
Hi,
Thank you so much for your information, I’m able to reproduce that issue and reported to Dev Team, they will recheck and fix this conflict if possible.
Really appreciate your help.
Regards.
Hi,
To avoid this conflict with the Jupiter theme, you will have to go to the Theme Options > Global Settings > Disable the Smooth Scroll.
However, we do not recommend the user to use this extension because many websites may get buggy.
Regards.
I need to reduce the space between the bottom of a header and the top of the text below it. I’ve changed margin-bottom: in core-styles.css and full-styles.css and nothing changes. Please advise.
Hi,
Please kindly try to edit your problem page > Jupiter Page Options > Enable the Stick template : http://take.ms/Oqll6
If it doesn’t sort it, please kindly open a ticket in the support desk and provided your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Is there a way to download previous versions?
Hi,
Please kindly open a ticket in the support desk here, we will guide you to downgrade and provide the previous version package for you.
https://artbees.net/themes/dashboard/new-ticket/Regards.
