39368 comments found.
Wonderful Job! Congratulations 
Thank you
hi i was wondering if you have a patch for the latest version of wordpress as in the builder i cant select any header element or amend text colour! Only happened once i updated wordpress!
Hello @northernmonkeycm
We have actually already released our latest version to fix this issue so please make sure that you are on the latest version of theme that is 5.2.2 and your issue with the text editor will be resolved if however not please do open a support ticket and our team will look into this for you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello, prior to purchasing, I wanted to make sure that once we purchase a license we can host it on server right away, no need for license activation etc. Thanks
Hi there
You do need to register the purchase via a token key as explained here -> http://bit.ly/1GrzAgY
We will be delighted for you to join the fastest growing theme community out there!
Thank you, MB
I want to create promot vpn express service as https://vpn.express can i make it with this theme avada any sugesstion thanks
Hello @dimahna2013
The site you provided above looks like a very simple layout and can definitely be created using Avada
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
Hello, friends! I have bought AVADA theme and want to run it on my test (dev) site first before go live on real site. I have several dev sites which I switching between for different projects. I am using my dev site for testing purposes and delete everything if needed to install another theme or CMS. If I will activate and test it on my dev site and then activate on a live website it’s OK. But what if I delete AVADA from my dev website and activate on real (live) website and then will need to test something again on another dev site – is it still possible to do? I mean – any time just one (always the same) live site and one dev site (may be dev1, dev2 or dev3) activated. I would like to get more clear on this question, because any of my dev sites is used only for a short time testing of themes (not only AVADA) before uploading changing to a live site. BR and waiting on your answer!
Hello @vb-script
As far as the dev site is only meant for development and is not accessible to other people and or is not a live site you are allowed to use the Avada there along with your live site, however if you are simply going to go live with your dev site than you will be needing another license but in the scenario you defined above you are good to go with one license
Thanks for choosing Avada.
-Ammar
Hi,
is it possible to show image caption?
Thanks for you help!
Hello @Rotabene
Depends on the element you are using, there should be no issues for you showing captions however in order to get precise assistance on your query we suggest you to please open a support ticket with us please.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
-Ammar
My website is crashed as I need an update with Fusion core and Fusion builder. How can I get this? Do I need to pay extra for this update. Please help!
Hello @Sikander1
No extra payment is required at all! If you are having issues with Fusion Core and Fusion Builder installation please try our alternate method as mentioned here => http://bit.ly/2eahzvS
You can read our Fallback Method for Plugins section from there, however if the issue persist please do open a new support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
I cant seem to update it. I have created a ticket but need urgent help. The website is down
Hello @Sikander1
We will gladly assist you but we have not received any ticket at all from your end, i have checked your account and there is no ticket yet => http://prntscr.com/g8nzvb
What was the ticket number that was assigned to you? can you please provide me with that? if no automated email was received than it means your ticket submission did not go thru at all so please do open a support ticket and provide me with the ticket # here please.
Looking forward to assist you.
-Ammar
I created a ticket ages ago. I am not sure why you cant see it. I did get a automated email and the ticket number is 176681. Please Help
Ammar – I have provided all the login details as well. I need this fixed please
Hello @Sikander1
I see it now, it appears the account you have created is from some other username and our support person has responded you already on it waiting for the FTP details, as soon as you provide the details we will look into this further for you.
Thanks
-Ammar
I could not reply to the message on the forum so I replied by email. Could you please see if it is received and can be fixed. Also if you need anything else. I have provided all the information needed please
Hi there
Yes we can confirm we have received your reply, the ticket is in progress and a team member will be replying back shortly
Thank you, MB
I try to do some installation test in my localhost now I want to move to my hosting. Should I reregister my avada so it can work in the server ?
Hello @AzureKnight
Yes, you need to register the theme in order to use it and get our demos as well as auto updates, if you are simply moving to another domain you can transfer your license in this case reading this article => http://bit.ly/2rSWtdp
If you need any further assistance please do open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello,
Last week I made a question with the number ticket 176282 and i´m waiting for the answer, please could you send me the solution?
Thanks, ekain.
Hi there
Your ticket #176282 was replied to by a member of our team within a couple of hrs on the 11th -> https://d.pr/i/ZKqhDj , you have clearly not received that reply? Please do check your SPAM folder as well. I will in the meantime resend that support email thread right now
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
If I make a site with avada can I export and give that theme to someone who don’t have avada ?
Hi there
Doing that constitutes a new install, as it will require WordPress and the theme to be installed. According to Envato’s licensing terms and conditions you need a license per domain install of the theme -> http://bit.ly/2bdBDwp
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
are you support me build site with avada?
are you support do code for me about avada?
Hi there
Our support team is to help and guide with any questions or issues you face, they will not be able to build the site for you. Now saying that, Avada is highly flexible and the Advanced Options Network, Theme Options, Elements and layout options make it possible for you to achieve your design aspirations
Avada’s advanced options network make sit easy for you to change the design to suit your preferences -> http://bit.ly/2eFVupX
2 points to note:
- There are global options that affect you entire site.
- There are individual options that affect only that page or post.
That is how the entire options network works and allows you to build incredibly unique, professional websites as you see here -> http://bit.ly/2dIMroh
And using our Fusion Builder it makes it even easier -> http://bit.ly/2eRCzoC
- Avada is 100% compatible and design integrated with the Woocommerce plugins, please see our demo examples that showcase only a fraction of what is possible with Avada and Woocommerce:
http://bit.ly/2dTOHpn – http://bit.ly/2do6XGR – http://bit.ly/2dWsndUAlso check our our Avada Quick Start Guide -> http://bit.ly/1N505Om
We will be delighted for you to join the fastest growing theme community out there
Thank you, MB
When I buy your theme I get some Photoshop PSD files with it?
Hello H_Sankar.
When you purchase our theme, you get the PSD files for our “Avada Classic” demo that was the very first demo introduced by Avada and all other demos than were created directly using our theme options and features
You can further read about what is included in the package here => http://bit.ly/2cCsIar
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
Hi ,
According the demo, the releated post with a title BELOW the images. For example: https://avada.theme-fusion.com/praesent-et-urna-turpis-sadips/
However, mine is not. The title showes on photo，When i stay mouse on the photo. Is there any way to change the setting ？
lester
Hello @lester0412
This can simply done from Avada > Theme Options > Extras > Related Posts
Screenshot => http://prntscr.com/g88wvl
Hope that was helpful, if you need any further assistance please do open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
When I update the theme, it still reverts back to old theme; in other words version does not change and please let me know what is current version. I am desperate
Hello @Solutiongirl
Right now we are on version 5.2.2 that was released couple days ago, if you are having issues with the updated version that means the connection to server might be dropping and some of your files are not carried forward / transferred properly causing this, i want you to please use our alternate FTP method to update in this case which you can read all about here please => http://bit.ly/1R1ik6V
If you need any further assistance even after reinstalling via FTP please do open a new support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello, my client has an avada theme, and i have the registration code. However, I don’t have the themeforest purchase code because the previous developer doesn’t work for the company anymore and now I need support, but I can’t create support account. What do I do?
And the thing that I need support with is how to make content appear below the banner: look at the example. All my contents seems to appear under my logo and title header area. http://heritagewaterside.com/portfolio-items/gym/ anyway, i can move it down so that the content doesn’t hide down there?
Hi there
That is correct, a valid purchase code is required in order to register for support and you also do need access to the Themeforest account originally used to purchase the Avada license. Your client is going to need to get into contact with the original developer or purchase their own license
Go to -> Avada >> Theme Options >> Header >> Header Styling >> Header Background Color – https://d.pr/i/o7I2zD – and set the transparency to 1
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Thanks for the response. it worked perfectly. Now I got a different problems. My add media button is not working anymore after i did my last update of avada theme. Neither is my feature image removal link. When i click on both it does nothing. How do i resolve this problem?
Hello @nguyenjustin
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello,
I am having a problem with adding Google Map API key. I followed all documentations and introductions but google map doesn’t show up in the contact page. I am getting an error (Invalid security credential. Please reload the page and try again.) http://prntscr.com/g7v9d8
Hello @turguthatip
This looks like a WP core issue to me, it looks like that your connection with the WP admin is timing out somehow and we will need you to open a support ticket with us to further assist you with the issue.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
How to rename the Portfolio Overview Page? I already renamed the portfolio slug but still the Overview page is named “portfolio”. Thanks!
Hello @Klaudijade
The portfolio custom type itself can not be changed, however the name or your page can be changed without any issues so please make sure you have set the page name from here => http://prntscr.com/g7wes9
However if the issue persist please do open a new support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi, first of all sorry for my poor english thanks for your great work on theme i have a problem with po files i have read all docs about translating theme and apply but still some strings in english
https://prntscr.com/g7o4gjyou can see which strings have problem
can you help me about this problem
thanks best regards
Hello @Aero07
You can simply translate that string from Avada > Theme Options > Social Sharing > Social Sharing Box
However the other one is from Fusion Core so you need to translate the fusion core string as per these instructions => http://bit.ly/1JAILdg
If you need further assistance with this please do open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Thanks i will try
You’re most welcome
Thanks
-Ammar
Hello, like your theme and options. You have also a lot of languages packed with your theme. That’s fine for all the error messages etc. So I tried to insert both de_de files in languages/themes and languages/plugins as described in your manuals. Theme is ok, but for the plugin alias for the Fusion Builder/Core (specially theme options) I’d like to use english. It’s clearer and faster and not all translations are clear for me.
So I’d like to have the original language (en) in Theme Options and Builder, but German in (error or search) messages into the theme on website.
I tried to remove the files in languages/plugin but the Avada Theme Options are still in german. Is seems that I can have only all in german or all in english. Wordpress Backend is in german and your system status shows ‘de_de’. Please tell me how I can do that. Thank you.
Hello @Waldemarker
So basically you mean you want to use the English language on back end and German on the front end? you can simply use a plugin for this called “WP Admin in English” link here => http://bit.ly/2df6Yzl
However if you need anything else or need further assistance please do open a support ticket with us and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello, thank you. But not really like that. I always install WP in german and I like it so. Then I’ve installed Avada and use the standard english for handling Avada (Theme options) and Fusion Builder and Slider.
But instead of translating on my own all Avada-Messages (search, errors) using WPML I’d like to use your already translated phrases. In your bundle you offer a lot of languages and they work. BUT when I install one of them they change language also of the Avada Theme Options. There I find a mix of both languages that is not really useful. So how can I do that? With other all-purpose themes it’s possible without installing any plugin.
Hello @Waldemarker
So what you are saying here is that you do not want the theme options to be in German but in English but only want the front end to be in German and the complete site in German as well ?
Can you please open a support ticket about this and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
yes, I will do that
Thanks
Looking forward to assist you.
-Ammar
Jesus! The lightbox image still not worked on page item at the lasted version 5.2.2, please fix it!!!
Sorry, I mean when I insert an image to a Page content area meanwhile link to this image url, the lightbox doesn’t works, the image opens in the same tab, so its not friendly to a visitor.
And another problem on 404 page, I don’t want Thank You Page and Landing Page to list on this page, this may affect Google Analytics also.
Hi there
How are you adding images to pages? Using the Imageframe Element for example when adding images to page/post content, there are options to enable the lightbox -> https://d.pr/i/gugKNJ – if that is enabled for you then check by disabling 3rd party plugins to eliminate a 3rd party issue.
We can confirm that the lightbox is working as of Avada 5.2.2 and there are no reported issues. For us to check you install, please do create a support ticket using the link below and our team will gladly assist
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Ok, I’ll try, but what about the 404 page? the problem I mentioned in the previous question
Hello @green1989
You can simply edit the 404 menu and remove those links from Appearance > Menus section and this should work for you.
Thanks
-Ammar
