16522 comments found.
I’m getting the 500 error when I try to install a template to a vanilla Jupiter installation. Support has expired so I can’t open a ticket, but I shouldn’t need to have to pay for extra support just to get your theme to work the way it’s supposed to. If it’s something extra like customization, I understand, but I paid for a working theme, and if I can’t install templates, then your theme doesn’t work as advertised.
Please advise how to correct the 500 error.
Hi,
Please kindly open a ticket in the support desk and provided your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Just need to clarify your case and set as a bug report, we will help you.
Regards.
Hello, I have installed “Superfly menu”, from the computer looks great, but on mobile device appears the logo and white margin of the Jupiter theme. How can I disable it?
Hi,
I can’t see the problem with the “logo and white margin”: http://take.ms/iyPYZ
when checking your site on the mobile screen.
Could you please kindly provide a screenshot to clarify the problem?
Regards.
Hello, I leave a screenshot from iPhone:
https://olatic-my.sharepoint.com/personal/jeolabarria_olatic_es/_layouts/15/guestaccess.aspx?docid=09d05262f89d74d60bc83863bdfa5864b&authkey=Ab7IqKTC-kVYRMP2x7SZbEYHi,
I can see it now, thank you, you can try my css below (add to Theme Options > Advanced > Custom CSS ) :
@media handheld, only screen and (max-width: 960px) { .mk-header { display: none !important; } }
Regards.
Works perfect, thanks for the support.
You’re welcome, glad to hear it helps 
Hi
May I know if there is a way to change to a new template design to refresh my website look without deleting my existing content?
Thanks
Hi,
There is a walk around solution for this, but please kindly open a ticket in the support desk here:
https://artbees.net/themes/dashboard/new-ticket/We will provide the detail steps to help you make it.
Regards.
Hi
I am doing this manually now.
I realised that after I downloaded the latest theme version, my gallery images are showing on my laptop browser but images are just grey boxes when viewed on mobile phone browsers.
Any idea why is that so?
Hi,
This problem might come from the 3rd party plugins, could you please kindly try to disable all the plugins on your site except the Visual Composer plugin then recheck ?
If you still face the problem, please kindly open a ticket in the support desk and provided your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi
Thanks for your reply.
I didn’t add any new plugins except to activate jetpack and I have deactivated it but still the same grey boxes.
I tried to create a ticket but my support has expired so since it is just this small problem, hope you can advice here.
Thanks
Hi,
Then we will need your site login to check the problem, but you can’t provide it here right ?
Also, since your Support Subscription is Expired, please renew your license to continue getting support. https://themes.artbees.net/docs/extending-support-subscriptionWe can’t provide the support if the support is expired because of it against ThemeForest policy and our policy.
Hope you understand this matter.
Regards.
Hi there, I have 2 sites now using this theme and both require Buddypress to be installed. I saw in your comments from 3 years ago that you were working on this. But it still doesn’t seem to be working properly, at least not on my website!
This is a major downside, I’ve been able to install BuddyPress on all my other sites, I should be able to have this functionality on my site. Can you please advise as soon as possible? Thank you.
Hi,
The Buddypress plugin is fully compatible with the Jupiter theme as you can see in this list: https://themes.artbees.net/docs/compatible-plugins-list
If you have the problem with it, please kindly open a ticket in the support desk and provided your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Ok good to know. The Buddypress pages weren’t displaying properly after I installed it. The layouts were cut-off.
And on your list of compatible plugins it only says the Ken is compatible, it doesn’t mention anything about Jupiter, so I thought it wasn’t compatible
Hi,
The Jupiter is compatible too, did you create a ticket in our helpdesk yet? We will help you check the problem.
Regards.
Hi there
I have a pre sales question. is there an email I can email to ask a few private questions?
Hi,
To ask the private pre-sale question, you can access to this page:
http://preview.themeforest.net/item/jupiter-multipurpose-responsive-theme/full_screen_preview/5177775)Leave your message through the chat icon right on the bottom right corner.
Our Support staffs will check and reply it soon.
Regards.
Hello,
1. Is there any way to show the shopping cart icon in the toolbar instead of the header main navigation? 2. Is it possible to show customized icons? 3. Do you know any plugin that helps to filter portfolio items? just like woocommerce filters?
Thank u
Hi,
1. There isn’t have any option to make it in the theme at the moment, and it needs many customizations to make it through which is beyond our general support policy.
Thus please kindly ask about this as a feature request in our community forum:
http://forums.artbees.net/c/jupiter-user-requests/add-your-requests-hereIf you want to achieve it now you can hire a developer with our premium customization service by accessing this:
https://artbees.net/themes/artbees-care/Hope you understand this matter, thank you so much.
2. It’s possible to add your custom icon to the Jupiter theme icon library, but it will need to modify the theme files to make it, please kindly open a ticket in the support desk: https://artbees.net/themes/dashboard/new-ticket/
Our support staffs will guide you to make it through.
3. I afraid there isn’t have any WordPress plugin can help make it, however, you can ask the Jupiter theme community here: http://forums.artbees.net/c/jupiter/ask-the-community
So other customers can share their experience with you and let you know if any plugin which has the same feature is compatible with Jupiter theme.
Regards.
Do you have a template with google map with multiple locatations at once?
Hi,
You can take a look at this demo page:
https://demos.artbees.net/jupiter5/shortcodes/google-maps/The 2nd and 3rd map are using the Advanced Google Map element in the Jupiter theme which helps you to add multiple locations to the map.
Regards.
What are your 10 Custom Post Types? Thanks!
Hi,
You can see all 10 Post types in the Jupiter theme here:
http://take.ms/xBce0 http://take.ms/K03G1For more information about these, you can take a look at our knowledge base, example with the Portfolio post type here:
https://themes.artbees.net/docs/displaying-portfolio-postsRegards.
Really cool! Thanks for replying so fast and congratulations on your work!
You’re welcome and thank you so much for the kind words
How do you get the Quick Contact Form to work with WP-Mail-SMTP plugin. Is it not compatible?
Hi,
Please kindly open a ticket in the support desk and provided your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hello Guys, I need help. When I make click on checkout or view cart on the top button take me to the home page and not to their respective pages. thanks
Hi,
Please create a new page > Name it to Checkout > And in the Visual Composer Editor > Create new Item > Select the Woocommerce Checkout item, see my screenshot here: http://take.ms/JZ7L8
You can do the same for the View Cart page.
Regards.
I would like to buy your theme. Ultimate addon for visual composer is working perfectly with your Jupiter theme or some issues?
Regards.
I am about to build a new site using Jupiter (my second). My client set up a hosting account on WPengine, but chose PHP 5.6. Should I be on 7.0, and would I be better to move to 7.0 before I build the site, or afterwards?
Hi,
Both 5.6 and 7.0 will work fine with the Jupiter theme, however, you can start with 7.0 if possible.
Regards.
Hi Artbees,
Hope you are well. I am writing because I would like to display product thumbnail images on the user’s checkout page under “Your Order” (summary). Can you let me know how to do this? Thank you!
Hi,
I afraid there isn’t have any way to make it, because the Woocommece plugin doesn’t support to display the product thumbnails on that area, you can switch to the Twenty theme to see it doesn’t display anything too.
Regards.
Hi, need some support here, i have added the Whtasapp link in the Social Network section the link ads a prefix “tel:” and that make links fails.
Hi,
We noted you didn’t purchase the theme with this account yet, so we can’t provide support for you.
If you already purchased the theme, please kindly shows it.
Hope you understand this matter.
Regards.
Hi! Where is my API key?In the themeforest downloads area does not appear.
I found
Hi,
Thanks for your update, please kindly let us know if you need any assistance.
Regards.
Hi, I can’t make ajax search pro as default search in your theme I contact the plugin developer he gave me a script to update manually but no luck. Please help me what should I do.
Hi,
Please kindly open a ticket in the support desk and provided your site login info so our support staffs help you check it.
https://artbees.net/themes/dashboard/new-ticket/Regards.
How do I use the Header Builder? The documentation link is broken, and when I click on the link to build I get “Sorry, you are not allowed to access this page.”, is there a module I need to install?
Hi,
Sorry for the confusing, this feature is not available yet so it won’t do anything at the moment, please just use the Pre-built header settings.
However, we’re working on it, and it will be released and activated in the future update of Jupiter theme.
Regards.
Any updates on removing unnecessary admin-ajax posts from the front-end? We have load issues during traffic spikes because of the admin-ajax posts made when just loading the page (mk_get_icon).
Hi,
Please kindly open a ticket in the support desk with more details information to help us understand more and discuss further on this.
https://artbees.net/themes/dashboard/new-ticket/Regards.
hey please follow up Ticket Number: #63094.. i cant install template
There seems to be an inconsistency in installing procedure. Don’t panic though—here we’ve listed some possible solutions for you to get back on track. ( Warning number : 500)
urgent.. i promise to client will be alive the website by 2 days again..
Hi,
Sorry for the inconvenience you got, please kindly stay tuned, our support staffs will reply the ticket very soon.
Regards.
I try to enable the debug mode in wp-config.php but when i do this the website is not working well and show error messages. Any idea? Thx
Hi,
The debug mode is not recommended to enable on the site, why do you want to enable it ?
Regards.
Because i have a problem with one of my plugin. Debug mode is one of the utility on wordpress. Why it is not recommended !?
Hi,
Yes, it’s a default function of Wordpress, but it’s not recommended to enable on the live site, and you should disable after resolving the problem with your plugin.
For more information, please take a look at this:
https://www.cactusthemes.com/knowledgebase/themes-turn-onoff-debug-mode/Regards.
