195 comments found.
Is it support RTL?
Hi there,
Thank you for taking interest in our theme. Unfortunately it is not RTL ready, since our dynamic shortcodes do not support RTL.
Mikado
Did you have this template in HTML? We are really interested. Greetings!
Hi there,
And thanks for writing in.
In theme creation process we start to code theme directly on our options framework so we are not creating any HTML files in the process. You can only code HTML by yourself if you really like WordPress version.
Mikado
Hi I can’t seem to change the logo. Where is this being pulled from?!!!
https://imgur.com/o2TlKinHi again,
Logo images can be set from Mikado options, but also they can be set from per page options, when you edit page, so if they are not being changed when you change them from Mikado options then they are probably set from page.
Also, please for support related questions contact our support by submitting a ticket at https://mikado.ticksy.com
Mikado
How do I install the marketing summit version of the home page? when I import data it just lets me choose evently
Hello,
All demos are within single demo import, and after importing demo content you need to set desired home page from WordPress back end > Settings > Reading.
Mikado
Cool sorted thanks. Never seen a theme change like that. In your instructions you should really mention that as the instructions make it sound like you do this when you make the import when you say “or choosing to import one of the included demo sites to use as a starting point”
You know the animations that you can see on the conference schedule section? the red icons etc. How do I disable these?
Thanks
I’ve seen this now no need to answer. Just one other thing. I’m working locally but the performance seems really slow in WordPress. My PC is very fast. Is there anything I can do to perhaps increase the speed?
Hi I can’t seem to change the logo. Where is this being pulled from?!!!
https://imgur.com/o2TlKinHi,
We can’t test on local installation, but back end performance is fine. It may however be related with some server configuration. Try to use XAMPP and also try to increase php ini values like this:
max_execution_time = 300;
memory_limit = 128M;
upload_max_filesize = 64M;
post_max_size = 256M;
and also increase WordPress memory limit https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
Mikado
Hi Mikado Themes, I have purchased the evenly theme and at first I am having problems on installing the theme, after that I installed via Hosting. Now when it comes to demo content import, it stucks at 10% forever. Please help!
Hello,
If you had problems with uploading and installing the theme, it is due max upload file size setting on your host, and if that value is small then probably it is shared hosting with limited PHP directives. Commercial themes from Theme Forest requires slightly higher values for import functionality since demo is robust. Please try to follow instructions from this link https://mikado.ticksy.com/article/10511/ and ask host to increase values as suggested, and also you can contact our support after that so they can also try to import content for you. You can get in touch with our support by submitting a ticket at https://mikado.ticksy.com/
Mikado
Hi,
I have purchased this theme, and today I got a notification of this theme’s update. May I know where I can find the changelog? The changelog in this theme’s page only shows August 18th.
I found some errors in the Timetable function of this theme, which I believe is the Timetable’s compatibility with VC 5.2. I hope that the update will fix that, this is why I am asking for the changelog.
Thanks!
Hello,
Change log can be seen at the bottom of Theme Forest item page https://www.screencast.com/t/DjL9sne4a .
Regarding Timetable plugin, there was issue with latest VC version, but plugin isn’t included in this update. We will prepare new update very soon, but if you can’t wait for update, just contact our support by submitting a ticket at https://mikado.ticksy.com and also provide WordPress admin access so they can install never version of Timetable plugin for you.
Mikado
Is there any reason why support is taking so long? 3 days in now and nothing… it might be helpful to post s simple copy / paste reply if you’re struggling, so at least we know you’re out there!?
Like “Sorry, we’re having some delays – you’re on the list and we aim to help you in the next X hours”
Hello,
Sorry for the delay. There were some problem with Ticksy lst week since they were migrating APP to new servers, and support is answering from Monday to Friday, and there is always some delay after the weekend. I’ll forward your tickets to our support team, and they will reply to you asap.
Mikado
ok thanks!
You’re welcome.
Ticksy is still HORRIBLY slow and times out sometimes – painful – any ideas when that is likely to improve?
Thanks for responding to the current issues though. Very helpful 
A few secondary issues though.
Hi again,
We have informed Ticksy team, and you can do also over their Twitter account https://twitter.com/ticksyapp
Mikado
Tweeted Ticksy – they responded… seemed to work as they said they had solved the problem – let’s find out.
Thanks for letting us know. We got same response from their team, and it seems that it is working fine finally. I’ll instruct our support to take care about your tickets as soon as possible.
Mikado
Pre-purchase question
Hi, I wanted to ask whether the theme has an option (or plug in?) for event attendees to register (our event is free of charge) and then show all registered attendees in a page?
Thanks!
Hello,
Events are handled with Timetable plugin https://codecanyon.net/item/timetable-responsive-schedule-for-wordpress/7010836?s_rank=1 and right now there is no option to show attendants, sorry 
, but you can ask plugin author if they are going to implement such an option in some future updates.
If you have any other question, just let us know and we’ll be happy to reply.
Mikado
Hello there, I would like to know why the photos are not in the theme once I uploaded it : photos + sliders photos are missing. There are some messages like “Sorry, no posts matched your criteria.” Did I miss a step in the theme upload process ? Thank you
Hello there,
After theme installation, you need to import demo content if you want to have similar content and layout like on our demo. You can import demo content from WordPress back end > Mikado options > Import.
If you need help with demo import, you can contact our support by submitting a ticket at https://mikado.ticksy.com with WordPress admin access and a login link, and helpful article regarding demo import is available on this link https://mikado.ticksy.com/article/10511/
Mikado
Hi, I achieve to activate photos on the theme. Nevertheless I can’t set my Mikado Team List. How do I call members. I created categories to call them in my page but there is just a part of them which are visible. What is the best practise to call properly my team members in my Mikado Team List. Thank you again for you help.
Hello,
When creating items for custom post type, then you need to use appropriate Visual Composer element in order to display that post type on a page. In order to understand this better, it is advisable to import demo content since you can then replace demo content with your own. In case that you don’t want to import demo on live site, it is good practice to install WordPress on your local machine (localhost) and then to import theme demo. In this way you can see which options we used and you can reproduce that on your live page https://premium.wpmudev.org/blog/setting-up-xampp/
For all additional support related questions, please contact our support directly by submitting a ticket at https://mikado.ticksy.com and provide all relevant info there along with a link to your site and WordPress admin access.
Mikado
Hello thanks again, I found how to solve it. A last request I promise 
How can I change the theme predefined colours. Actually it’s blue and pink/red. Is there any way to change them. Thanks again for your help. Cheers
And is it possible to smooth the automatic scroll when you create anchors for the menu ?
Hello,
You can change predefined colors from Theme Options, but there are also per page options and color options can also be set directly from element options on a page, and all these more specific instances will override global options, so use color options carefully if you plan to change them in future with an ease.
Smooth scroll for anchors will be triggered automatically when anchor IDs for rows are set, so it is important to to set Anchor ID for that purpose and not Row ID.
Mikado
Thanks again ! Where can I find the theme options ? What is the exact term ? Thanks
Hi again,
All theme options can be accessed from WordPress back end > Mikado options http://evently.mikado-themes.com/documentation/#!/using_evently
If you need additional assistance, you can contact our support by submitting a ticket at https://mikado.ticksy.com/
Mikado
Hello,
So I bought this a few days ago and am currently in the process of designing up the website based on the theme.
I try my best to figure out the problems that I likely would come across as I am not a web designer, I just design my business website myself.
So I currently am having an issue where I can’t figure out how to make the logo in the header any bigger – www.repx.com.au (note that the site is under construction, so only worry about the logo in the header).
I would really appreciate some help here. And if anything, is there a setting in the Mikado Options that does this, or should be added in for future theme updates?
Thanks, Scott
Hi Scott,
Logo height is controlled by header height, so to increase its size you need to increase header height from Mikado options > Header, but if you want to keep current header height you can also increase logo with custom css code below:
.mkdf-logo-wrapper a {
height: 110px !important;
}Since TIcksy platform for support is down at the moment because of server migration you can reach our support for all additional support related questions over support mail at support[@]mikado-themes.com
Mikado
Thanks heaps for the quick response 
Didn’t realise there was also a direct email too – thanks
You’re welcome.
Hi Mikado,
Great theme. Love it. I would love to work with it.
A pre-sales question is that because you know the theme so well, would I be able to hire you if there is anything I need to modify that is out of my ability. Do you offer customizations maybe at an hourly or quoted rate?
Thanks in advance.
Hello,
And thanks for the interest in our theme.
Our support can point you to files when you are looking for some function which needs to be changed, and they can explain to users some smaller modifications or to provide some custom css code, but we’re not available for the custom work on modifications, since we’re focused on providing theme support for all our users, and also updating and improving all of theme with fixes new features.
Mikado
Can I apply this theme to a current site without issue? I read that someone was having problems with implementing it to a site they currently run.
Hi there,
Commercial themes work in different way then free themes. While free themes tend to be more compatible with each because changing theme will just load different layout, and there are no dependent plugins, commercial themes use different page builders, different theme options and may work with different sets of plugins, so this means that you can change theme, but depending of post types like for example portfolio post type, you may be rebuilding some sections with with new theme, or if your current theme isn’t using Visual Composer, then you also need to recreate pages with Visual Composer elements. This is normal for commercial themes, and best approach is to change theme on staging environment or on local host, and when everything is finished to migrate site to live domain. In conclusion, it is possible to change theme to any other theme, but process may require a little more work in comparison to free themes. Of course with Theme Forest themes, you will get excellent design, code quality and plenty of options and layouts.
Mikado
Pre-purchase questions
1) How do people buy tickets through this theme? 2) Can speakers have their own page with their own login so they can amend their information directly? 3) Is it compatible with language translation plugins like WPML?
Thanks
Hi there,
1. Theme is using Timetable plugin https://codecanyon.net/item/timetable-responsive-schedule-for-wordpress/7010836 so every plugin functionality is present, but unfortunately there is no option for selling tickets except to specify link to WooCommerce virtual product in order to be able to sell tickets.
2. Theme is using Visual Composer, so you can easily create pages for each speaker with different elements on each page if there is a need for that, or you can create one page and then to duplicate it if you want to have same layout for each speaker.
3. Theme is translation ready and it is WPML compatible so you can translate it easily or to be able to create multi lingual website.
Mikado
PRE-PURCHASE QUESTION
Hello! Love this theme! After purchasing the theme is there a way to get a PSD or any design file (even at an additional cost). I will like to send a preview of my design edits to the client before start development.
Thank you!
Hi there,
And thanks for the interest in our theme.
PSD files are not included with the theme, but we can provide you with PSD files if you decide to use the theme, and you can contact our support at https://mikado.ticksy.com/ regarding that or you can contact us over email.
Mikado
GREAT! Thank you, I will buy the theme today.
Ticksy still updating, what’s the best email to reach you? Thank you!
Hi,
Sorry for issue with Ticksy. Their team is working on fixing this, and they sad that it will be fixed today https://twitter.com/ticksyapp
You can reach our support over email also at support@mikado-themes.com
Mikado
Any ideas why no one is responding to support tickets? Very odd!
Hello,
We are sorry for the delays, but there are some problems with Ticksy system which we are using, and it is running slower. It is 3rd party service, and we don’t have control over it, but they are working on resolving this. I’ll inform support team to try to reply to your ticket asap.
Mikado
It definitely had problems. It seems to be running fast again though now…? Do you have a backlog of issues to solve? Seem to be waiting a long time. Thanks
Ticksy is 3rd party app which we are paying, and we don’t have any change logs for it. Your tickets will be answered very soon. This delay is mostly because of weekend, since support is answering all our tickets from oldest to newest Monday – Friday.
Mikado
This looks incredible! We design proposals for our events clients. Is it possible to use your theme to create single-page designs only? (not using the full theme for my own site)
Hello,
We are glad to hear that you like it. Our demos are showing several home pages variations and inner pages also, and you don’t need to use all of theme. You can have single page website only if you want.
Mikado
I love the modern look of Evently. I am a speaker and author. Would you suggest this theme for an individual (no other speakers) or is this overkill and you suggest something else?
Hello there,
And thanks for the interest in our theme.
Choosing this theme will depend on your needs. If you will list some of your work and list of places where you will be speaker on some conference then you should maybe use some simpler portfolio theme, but if you will be extending your website at some point you will need to change the theme, so looking from that point maybe it is better to start with feature rich theme, and to use its extra features at some point in future without needing to migrate from one theme to another.
Mikado
Great. I’ll now see if I can find someone to install and customize for me. Thanks!
You’re welcome.
Beautiful design, BUT, this is one of the hardest demo imports we’ve ever had! We are having a lot of trouble. I opened a ticket! Please install the demo content for us, we lost our patience. Thank you
Hello,
We are glad to hear that you like theme design. Our support will check your ticket and will try to import demo content for you very soon.
Mikado
Thank you, I finally got it to work. The demo is not exactly like the live demo, there are issues… I will create a list. Please make sure to update your theme, so people don’t waste time fixing. Thank you
wow.. this demo has so many issues. I can’t believe it. It is not like live demo at all.
Who do I need to email for refund? It’s a beautiful theme, but it has so many bugs, I don’t have time to show you everything. You guys need to do testing on the demo content next time.
This theme is not the most up-to-date version. Please check soon, it is not the same as your live demo. Logo does not display as retina, footer Join Newsletter field is broken, revolution slider text placement on main demo is not correct, gmaps does not display, hovering over Preogramme and Billets are broken in firefox (music festival theme).
I recommend you do a fresh install of wordpress, install the theme, import the demo… then test every single page.
Hi there,
Theme and its functionality is the same like on our demo, and demo import is importing demo content which probably didn’t get imported 100% because of lower PHP directives and resources for your hosting plan. If demo didn’t get imported, please try to install on local and import demo there to see that it is working. Our support is importing demo on local testing installations without problems and other users managed to import demo successfully so issues with import can only be server side related. Our support can assist you further and to give you information on how to create some elements and pages, and for all support related questions, please reply to your ticket or submit new one.
Best Regards, Mikado
Trust me my friend, the theme you have for download and the demo import is not new, I think you guys have an older version. It has bugs and placements of elements aren’t exactly the same as the demo. Do a fresh install of wordpress, import the demo, then compare the elements side-by-side with the live demo.. How do I get a refund? I am not happy with the bugs. I increased the resources and installed the demo 5 times, 100% completion.
Hi again,
Our support and developers are working on exact same demo on local testing installations and demo import is working fine, and as explained previously if it is not getting imported it is due to server resources, but it is just demo content, and functionality of the theme is working without problems. If you can’t increase PHP directives for your hosting plan you can try local installation on XAMPP in order to see that demo is also working. We are sorry to hear that you are not satisfied with the theme but Theme Forest refund policy doesn’t offer refund for such cases, but you can try to submit refund over Theme Forest and someone will discuss it with you there.
Mikado
Thank you very much Glad you like it!
Hello, How i can enable Front-End Visual Composer? Only can I use Classic and Back-end, and Front-end editor is a reason that´s why I buy this theme, Please help me ASAP
Hello,
Thanks for purchasing our theme! If you want to enable VC front end editor please take a look at this article that explains how to do this. https://mikado.ticksy.com/article/11310If you have any additional questions feel free to ask and you can always submit a ticket to our support forum https://mikado.ticksy.com where you can get help by our support team.
Best, Mikado
I already do that, but can see al changes live. How can I edit visualy MIkado Addons? I mean not back-end. It’s kind of confusing for me back-end.
Hi again,
Yes, as explained in article, because we used some advanced JS functionality some elements won’t be changed until you refresh the page. Unfortunately we cannot offer exceptional design and functionality with fully working front end editor functionality, and that is what it is disabled by default.
Mikado
