In the middel of a support ticket, (the solution didnt work and was caused by update of the theme) my support has ended i dont want to extend support again for small things i already fixed and come back by a update, please let me know what we can do, regards

The final row on page: http://www.yorkshirewebcompany.co.uk/websites-2/ is set to have columns a equal height as the setting in visual composer, however the theme appears to be over riding this. How to i get these 3 boxes to have equal height? Thanks

Hi, the css animations effects doesn’t work as on your demo page. For example the page:

How can we set the animation delays between the tables or boxes?

Thanks

It seems WHMCS v7.1.2 Stripe module provided by WHMCS does not work fully on order form – Please could you fix? Adding WHMCS SIX template creditcard.tpl and clientareacreditcard.tpl to cloudmewhmcs theme fixes credit card payment within the account, however there is still a problem with the order form.

See thread- https://forum.whmcs.com/showthread.php?122750-Upgrade-to-7-1-Strip-Module-Required-Template-Changes/page2

Alternative to try serverping module for Stripe

Also it would be grateful to inform your customers, that your support is down and when it will be working without issues again. Regards

Your ticketing system seems to be having problems. It won’t let me submit a ticket.

Hi, what it means?

Keystroke

To make something pretty, press and hold:

cmd + alt + shift + w + a + !

After installing demo content got this error:

Fatal error: Uncaught Error: Cannot use object of type WP_Error as array in /var/www/vhosts/xyz.com/test.xyz.com/wp-content/plugins/cloudme-demo-content/cloudme-demo-content.php:257 Stack trace: #0 /var/www/vhosts/xyz.com/test.xyz.com/wp-content/plugins/cloudme-demo-content/cloudme-demo-content.php(183): Claudio_Demo_Content->import_menu_locations() #1 /var/www/vhosts/xyz.com/test.xyz.com/wp-content/plugins/cloudme-demo-content/cloudme-demo-content.php(106): Claudio_Demo_Content->import() #2 /var/www/vhosts/xyz.com/test.xyz.com/wp-includes/class-wp-hook.php(298): Claudio_Demo_Content->page(’’) #3 /var/www/vhosts/xyz.com/test.xyz.com/wp-includes/class-wp-hook.php(323): WP_Hook->apply_filters(’’, Array) #4 /var/www/vhosts/xyz.com/test.xyz.com/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #5 /var/www/vhosts/xyz.com/test.xyz.com/wp-admin/admin.php(222): do_action(‘appearance_page…’) #6 /var/www/vhosts/xyz.com/test.xyz.com/wp-admin/themes.php(10): requi in /var/www/vhosts/xyz.com/test.xyz.com/wp-content/plugins/cloudme-demo-content/cloudme-demo-content.php on line 257

This one: “Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/" – is really not helping other customers with same issues and for future customers as well. I think everybody would like to see the solutions to the issues here.

Hi there, love the theme I’ve purchased, and used Wordpress before, but never child themes. Your instructions didn’t include how to get the child theme up and running – can you help me please? I am going to modify the theme so need to use a child theme to allow me to keep the parent one up to date without losing edits. I’ve uploaded the main theme and child theme but I understand there are edits to the child functions.php file that need to be done to add various css stylesheets. Please help so I can start using this theme for my business! Thanks

Hi,

please help to demonstrate how to integrate whmcs templates

the visual composer is not getting activated ?

0441c0e2-b77a-47b7-aa0f-39199aed320e – 1 Jul 2017 REGULAR LICENSE

Dear Support,

I try to install the purchased WP templates but failed to linked with my WHMCS system. I also failed to installed WordPress Importer Plugin despite follow steps by steps of the guide.

Hi

I want to open a ticket on the Oceanthemes.ticksy.com but when the system asks: With which product or category do you need help? I cannot find the theme Cloudme in the list. So I can’t open a ticket.

Can you help me? Thanks Bart

I just installed the theme and everything is looking great but I would like to change the source for CSS image ” !important;background-image: url(http://demo.vegatheme.com/cloudme/wp-content/uploads/2015/10/monitoring_bg.jpg?id=1149) !important;}”. The code is situated just above </head>. You can better see in this screenshot: https://drive.google.com/open?id=0B4O8bjvhXhLqaFBMbEhKZzc0d3M

The reason why I want to change it is because when loading the website in https, the code above is breaking the security.

Hi Does this theme support WHMCS version 7.2.2? For the moment we use 7.1.1 but our system manager wants to achieve an update.

What is the maximum supported wordpress version? The latest is 4.8.

Many thanks, Bart

Hey, I’m trying to use your theme for something that isn’t web hosting I have most things figured out, but in wondering where I can change descriptions for the slider. I don’t want it to say CPU, bandwidth, etc. i Want the titles to be something different. I have been looking for the files and can’t seem to find their location. Any help would be much appreciated.

Hi,

Great looking theme! Does it matter if you install WHMCS on the main site or on a subdomain when it comes to getting it working with the theme? I’m new to WHMCS, but I’ve read that some people prefer to keep there billing in a subdomain separate to the main site.

I´ve updated but visual composer still has old version.

Hi There,

I have purchased the Cloudme theme, After installing & importing demo content…I see visual composer is not working (All i see is shortcodes and broken design). I have also raised a ticket on https://oceanthemes.ticksy.com/ and have not yet received any response, whatsoever.

Can someone from your team please help me here.