16523 comments found.
Hello Guys!
I have one question about Accordion element. Is there any way to replace the text of the accordion with an image? I mean, when people click the image the accordion gets open, just the same as the accordion but not with thext, just an image. Thank u
Text*
Hi,
Please kindly open a ticket in the support desk and provided your site info so our support staffs will discuss further with you:
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi ! how I can put a instagram grid of flow in my page ? with a plug in ? please give me the best option
emmanuel
Hi,
You can use the JP – Instagram widget to show it on your site.
It’s in the Appearance > Widgets > Add JP – Instagram to the widget area you want to show on the page.
Regards.
Hello,
How can I redirect the 404 error to a custom page?
Thank you
Hi,
You can try this plugin:
https://wordpress.org/plugins/all-404-redirect-to-homepage/Or check this article to know more:
http://www.htaccessbasics.com/404-custom-error-page/Regards.
Hello, Is there any way to add multiple custom fonts to the theme? Like putting code in the header for instance?
Thanks!
Hi,
It’s possible, you can take a look at this document:
https://themes.artbees.net/docs/jupiter-fonts-typographyAt the Setting a Custom Font via CSS part will help you know how.
Regards.
If Jupiter 5 is really nice, Artbees Support may make you NEVER be able to use it on your website! I bought 2 licences for Jupiter, to set two websites on a multisite host! First one is working, Second one, NO!
I sent mail to support and:
- they take AGES to answer, - They ask you a very basic question that even prove they didn’t read properly your (Short) Mail, -You explain them again to tell them why technically it cannot be this problem and explain the real problem again, -you have no aswer for a day, -They ask you all credential and autorisation to connect to FTP and to try, you give them approval, You are happy because you beleive they are about to do something for you at that moment… - But no you just wait for ages again no even being sure they will do something!
Avoid Absolutely Jupiter on Multi site host! unless they respond me then I’ll edit my comment!
Hi,
Sorry for the inconvenience you got, what is your Ticket ID number ? Please kindly let us know so we can recheck it again.
To solve a problem, we will need some information like the site login.., and it’s normal if our supporters asked for it, and sometimes the question is not clearly so our supporters need to clarify it first.
And sorry the late response, we are currently experiencing the influx of tickets so our response time has increased, you can take a look at this to know more:
https://themes.artbees.net/docs/why-my-ticket-is-delayedBut we will try our best to help you sort the problem, please kindly follow your ticket and we will make it through together.
Regards.
I understand that you have a lot of work, but once you start fixing a problem, if you dont focus to the end you will keep repeating the same question and diagnostic will never be finished.
My ticket is 63823 It happened twice that asked me question and when they are about to reach the core of the pb (Template Installation) i started waiting for nothing. So I tried by myself again, but impossible, even if I reinstall EVERYTHING and I clear Database before reinstall + delete the folder on FTP and recreate another one. I need a diagnostic from you to talk to my host if necessary
Again I repeat:
1. I have 2 licenses Jupiter 2. I have two domaine name : ETO and OKM Check ticket for address 3. I installed ETO a while ago and it’s working perfectly 4. I recently bought the second license for OKM 5. I tried to set the website, but once JUPITER 5 is installed, I cannot install templates! 6. They give me a bunch of error 500,504, and other 7. Sometimes it says “Template installed succefully”, but the template actually doesn’t look at all as it should be!
I want to install JOI on one of them and Jupiter default template on the seconde one (Which is bugging whatever template I try to Install)
I told them they can reinstall template if they want! I have all backup on my laptop from my previous host!
Thanks for the follow up! Waiting for you!
I think your team was trying to call me, can you call again? THanks
Hi,
Our Support Staff replied your ticket, please kindly check and follow it.
Regards.
They replied bullshit! I managed to get it done by a third part! Your helpdesk is uselss, like 1000000% Useless, people better know it! Without a skilled friend, this would never work! Your theme is brilliant your helpdesk COMPLETELY USELESS!!
Thanks for NOT touching anything anymore!
Tell whatever you want for people to believe you’re helpfull, it’s not true at all! Jupiter is great but you guys SERIOUSLY need to do something with the helpdesk! My friend sort my problem in 20 minutes! You’re not even able to understand the problem in 4 days! At least if you made diagnostic I wouldn’t say anything, but you know what, by the time the checked the problem it was solved and they sent me that funny message “Seems eveything is ok”!
hahahaha seriously yeah!
Hi,
Sorry for the inconvenience you got, sometimes the issue is confusing so it can’t be sort with one touch and needs some conversation to locate the issue as well as resolve the problem, I believe it’s a normal case on technical support, however, we will try to improve our help desk on this matter and avoid this problem happens.
However, since that problem has been solved now, if you need any assistance, please kindly let us know, we will try all our best next time.
Hope you understand this matter, really appreciate.
Regards.
Ok, let’s see next time I face a issue. I repeat, the theme is great and flexible, I love it, but having it and not being able to start working on after 4 days is frustrating! Closing tickets with pending issues isn’t the good solution. Put them on hold, otherwise there is no “In line” follow up. Your team asked me a question, I replied, then no answer for one day, no. Better to put a chat online then, or even a line i can call and explain you the complete problem at once when it is my turn. I can wait for my turn, but not re wait a day everytime a precision is needed. Thanks for your understanding, I like that even if you made me upset you’re still talking. I’m pretty sure I’ll need you again, so we’ll see how it goes!
Regards!
Hi,
I totally understand your point, let me make it more clearly:
1. Although the ticket is closing but it doesn’t mean the ticket is resolved or we don’t care about it anymore, it will be opened whenever you reply back on this ticket, we will read and continue supporting.
2. We do have a live chat support, but it just for the VIP customer at the moment, you can take a look at this to know more what is the VIP customer:
https://themes.artbees.net/announcement/introducing-vip-support-enjoy-lifetime-support-5th-registered-purchase-key3. The influx of tickets happens so our response time has increased, but we will try to improve this in the future.
Thank you so much for your understanding and really appreciate the feedback, it will help us improve what we missed.
Hope we will bring a better experience for you in the future tickets.
Regards
Hello, I have some problem with megamenu, we use – ( dash ) for not to show megamenu title area. It works good on desktop but it shows – ( dash ) on mobile or tablets. It needs to be fixed.
I checked for any solution on comments, forum and support knowledgebase.
Please let me know if there’s a solution.
Thx.
Ps. i tried to fix it by css but if i use class display none, menu doesn’t show child menu items.
Hi,
Please kindly open a ticket in the support desk and provided your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
hello just a question we have updated the theme on version 5.9.6 few weeks ago but have noticed that even if the Google Analytics ID are in placed on the settings it seems that all of data after the updates were loss. Does this version of theme have bugs that relates to Google Analytics?
Hi,
Please kindly open a ticket in the support desk and provided your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi,
I’m having problem with viual Composer. The ‘save changes’ button is not working. I already updated Visual Composer, WordPress and Jupiter theme but still the issue exists.
Hi,
Please kindly open a ticket in the support desk and provided your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Where can i find the code for Single Portfolio “Skillet Album Cover”, like in you demo https://demos.artbees.net/jupiter5/portfolio-posts/skilet-album-cover/? In the Shortcode i only found: classic, masnory and Grid?
Hi,
It’s using the Visual Composer shortcode for that Post, please kindly open a ticket in the support desk so our support staffs will provide that Post shortcode for you.
https://artbees.net/themes/dashboard/new-ticket/Regards.
How can I translate the word “Home” in Breadcrumb and “Read More” for post?
Hi,
Please kindly open a ticket in the support desk and provided your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hello, there is any way to change the column order in mobiles? For example:
In desktop the columns are: column A) image in left side and text in right side, Column b) text in left side and image in right side,
When I go to mobile version the order gets image – text – text – image. Could it be: image – text – image – text? Without changing the desktop?
Hope you can help me
Rows* Sorry
Hi,
You can duplicate the current Row item that contains these columns and config the Visibility for the device to display 1 Row item on Desktop and 1 Row item on Mobile so you can adjust the layout for mobile easily.
For further information, please kindly take a look at this document:
https://themes.artbees.net/docs/configuring-visibility-for-devicesRegards.
Perfect! Thank u
Glad to hear it helps, let us know if you need any assistance 
It seems wordpress update to 4.8.1 is breaking text editor drop downs in visual composer. Will there be a fix soon?
i have the latest version of the theme and the included VS plugin (updated to V5.2.1).. but the bug persist .
Hi,
Please kindly open a ticket in the support desk and provided your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
First of all: amazing theme! I have a question: In our theme we use Portfolio page (categories) as a menu point. We also have children-pages of Portfolio pages (categories). 1. When we go to a Portfolio page it’s active on a navigation. 2. When we go to a children page where portfolio page (categories / parent) is a menu point (e.g. XYZ is parent page – visible in navigation and we go to a children page like YXZ – children categorie of XYZ) the parent page it’s not active in navigation – is there a solution to show active parent page on menu point when someone is on a children page?
Hi,
Please kindly open a ticket in the support desk so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
can the mobile version have a transparent header, so the logo and hamburger menu show up over a photo?
Great theme I use it and love it all the time
Hi,
It’s possible with some custom css, please kindly open a ticket in the support desk and provided your site info so our support staffs help you check it.
https://artbees.net/themes/dashboard/new-ticket/Regards.
The captcha on our quick contact form appears to be saying ‘invalid’ despite the letters matching exactly, is this a theme version error? Or something that can be easily fixed?
Thanks!
Hi,
Please kindly open a ticket in the support desk and provided your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
I cant login in your web site and a need to take one API CODE, plesse i need answers
Hi,
Did you mean to register the Jupiter theme on your site ? If yes, you can follow this document to know how:
https://themes.artbees.net/docs/how-to-register-theme/Regards.
Hi i already purchased Jupiter theme but due to some reason i can’t download version 5.7. can you pls give me link for that to download to ciestosolutions@gmail.com??
Hi,
If you already purchased the theme, please kindly go to:
https://themes.artbees.net/dashboard/releases/You will see all the Jupiter theme version there with the link download, see my screenshot here: http://take.ms/1mecW
Regards.
Hi! About the accordion. If the question is too long, more than 4 rows, three rows in a normal font, the 4th line is lighter (well, to be clear, what is visible not the whole issue), and the remaining lines are visible only if you open the question and answer completely.
Hi,
Please kindly open a ticket in the support desk and provided your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
WP 4.8.1 and Jupiter theme Version: 5.9.7. The mega menu option in admin does not appear? Could you help us with a possible solution?
Hi,
Please kindly open a ticket in the support desk and provided your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/It works fine for me here: http://take.ms/0DtIw
Regards.
Is it possible to have left and right sidebars on the same page?
Hi,
It doesn’t have an option to make it within the Jupiter Page Option, but you can make it through by using the Columns and Widgetized Sidebar.
See my screenshot here: http://take.ms/suZem
Regards.
