8685 comments found.
Hi just wondering, how can I set a custom page layout for Woocommerce shop archive pages? I want all my archive pages to look like you demo here: https://undsgn.com/uncode/homepages/shop-preview/
But I can’t seem to find the place to set this. Cheers
Hi! You just need to work on Theme Options > Products and create a custom Content Block with the Automatic Query option. Please find more infos here: https://support.undsgn.com/hc/articles/213459549
You can also check this video tutorial even if in the example we show a blog posts example the procedure is the same: https://support.undsgn.com/hc/articles/214006505
If then you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you! 
https://support.undsgn.com/hc
Cheers!
I updated the theme via FTP, just upload all the new file, then my website is not looking right. some css style is gone. My host said “It appears your testinputvars.php file was flagged by our automated security software”
Hi! Have you saved Theme Options as listed in our docs after updated the theme? https://support.undsgn.com/hc/articles/214001205
In case this not helps the problem can be only related to some server permission issue, can you please share your site preview so we can check?
Let us know!
This is how it looks like, some css code are gone. https://www.travenluc.com/_temp/1.jpg
Please ask your host to set correct permission for this file, this need to be writable, now it’s not writable and Uncode cannot write it with your custom options: https://www.travenluc.com/wp-content/themes/uncode/library/css/style-custom.css
Once done save Theme Options in order to recreate this file with your options.
This is their reply:
There is no way to unflag a modsecurity rule or script. The function used in that PHP file had over 5,000 arguments which is triggered the rule designed to protect sites from DOS attacks that try to pass too many arguments.
Hi traven! It seems they have not understood the simple problem that is only about a file permission. First of all this perfectly worked before and works without any security concern for 25.000+ users (https://undsgn.com/uncode/showcase), this is the only method every advanced themes use for create a custom file with the option. You just need to apply correct permission to this file in order Uncode can write on it with a simple FTP program: http://undsgn.d.pr/T9YVB6/1mgArFQE
When you have updated the theme your host has applied incorrect permissions and this file is not writable.
But I am not talking about custom css file, because it is the theme css somehow is gone. https://travenluc.com , I already set custom css file to writable, but still not working
Do you have the options inside the Theme Options? Or you don’t have any settings applied? From what I see the problem is that this file is still not writable https://www.travenluc.com/wp-content/themes/uncode/library/css/style-custom.css
Any updates?
I tried to disable all plugin and only enable your theme plugin, still not working. I already set the file to writable. https://www.travenluc.com/_temp/775.jpg
Yes, I can see the Theme Options
Hi! Any updates? Up to this point we have still not received your logins.
It looks like it is my host mistake / misunderstanding. You are right, it is the custom-css file. But weird thing is I already set it to 755 on FTP, but they said it is still 644, anyway, it is working now.
Thanks you so much
one more thing, the latest version of layerslider is 6.5.8. Mine is 6.5.7, I tried to update, but not working.
Ok, thank you for confirm! Please note that LayerSlider implements its own routine for the update: https://support.undsgn.com/hc/en-us/articles/214003805
Anyway you cannot upload a premium plugin, new plugins versions will be packed in next theme update.
How do I get the examples from Slider Revolution without buying the whole product – since I already have the plugin inside the theme Uncode?
Hi and sorry for delay! Without buying your own license you can install all the FREE examples, please find detailed infos in the official SE documentation site: https://www.themepunch.com/revslider-doc/slider-template-library/
If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
Hello For the demo import you write : We always recommend running it on a fresh WordPress installation and no extra plugins active. Which are the essential plugins that should be active during the demo import? Should the extras like ‘Layer Slider’, ‘I recommend this’ etc be deactivated before the demo install?
Hi ayakian and sorry for delay! We refer to the fact that is better you don’t have any extra plugins instead the one packed with Uncode theme. Sometimes users have dozen of active plugins (not relative to Uncode theme) and this can interfere with the Demo Import procedure . Let us know if you need more infos!
PS: If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
How can I get 3 columns with Posts in a Content Block? When I set width to 3/12 it only shows 2 posts per row. I’m getting blind shuffling through all the settings 20 times now and was hoping you could help.
Hi play-design and sorry for delay! Without a check it’s not so easy to understand what is the cause of your issue. You first need to set 6/12 as Width option. Then if you are operating in a narrow area you should also take care of the Posts Module > Module tab > Responsive Breakpoints.
If you have any problems related please share your page live URL so we can help better related to your settings. Let us know!
Aha, the Responsive Breakpoints were the issue. Thank you for clearing that up for me I will take a look at the documentation for this.
Have a great day!
Hi play-design and thank you for confirm! 
Hello, I was just curious how to customize the button in the Main Nav. i.e. change color, effect, hover. etc. Thanks!
Hello!
Do you mean maybe the call to action button (the purple one on this page, to better understand https://undsgn.com/uncode/homepages/portfolio-designer/ ?)
Here is the documentation about that: https://support.undsgn.com/hc/en-us/articles/213457169 The last section refers to the Call To Action buttons: http://undsgn.d.pr/40RQOX
Let me know, best
Thanks so much for the quick response! That saved me a ton of time.
Hi bordegos and thank you for confirm!
Hi. I too am getting a “Are you sure you want to do this? after trying to install. Upload says 64mb. Why isn’t that sufficient? Also, would deleting things from my library create more space? Thanks
Hello!
To check if your upload limit is really 64mb go to “Media Library -> Add New” and look below the uploader area: http://undsgn.d.pr/Nr2YbP
If you make sure about this, please make also sure to upload the right zip, the one called “uncode.zip” that should be about 23MB and not the entire package (about 260MB).
Deleting media from your library will increase your free server space not the upload limit.
If you have further issue, I recommend to contact our Help Center, there we have a completely dedicated support team, please drop a few lines and provide your site URL, WP login details etc. and we care to support the solution! Thank you!
https://support.undsgn.com/hc
Hi undsgn,
I’m love using your theme. Now i try to use a Automatic background for certain posts with certain category’s. I looked it up and found this. https://undsgn.com/create-custom-header/
After a couple of tries, this thing doesn’t seem to work. I use the Content Block settings in the Theme Options. After that i can see the header with the heading but just with a white background? How is it possible or how could i fix this?
Thanks!
Hello!
It would be better if we could see the issue on your site directly.
I recommend to contact our Help Center, there we have a completely dedicated support team, please drop a few lines and provide your site URL, WP login details etc. and we care to support the solution! Thank you!
https://support.undsgn.com/hc
Please disregard my previous questions – thanks
Hello!
Glad to read you have fixed by yourself. I assume you talk about this https://themeforest.net/comments/17314006 and this https://themeforest.net/comments/17314059
However, let me remind you that, if you need dedicated support, it is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
how when i add one page scrolling the page scrolls down automatically on page load. Can you please tell me here what I need to do to stop the page from scrolling down automatically on page load. Can you please tell me here?
Hello can you please give quick instructions here about how to get the anchor link to scroll down the page smoothly like the example shown here http://preview.themeforest.net/item/uncode-creative-multiuse-wordpress-theme/full_screen_preview/13373220?_ga=2.43838694.2146143100.1503536310-1047515409.1499319397
Hi,
I use a background video for the menu. If I choose the center menu (not center split), the video appear only for the menu. The logo above the menu stays with the default background color. If use another option menu, I don’t have this issue. Is it a bug? How can I change the header to include the menu and logo with the video background?
Hello!
Could you share a screenshot or the URL of a test page maybe, to allow us to better understand please?
TIA, best
This might be a stupid question, but how do I change text color for all < p > tags??
Hello,
in few words: Uncode has got two skins, you can select which of those skins to use for your content on “Theme Options -> Customize -> Content”: http://undsgn.d.pr/Xacb9Y
Once you have selected a skin, you can customize it in “Theme Options -> Customize -> Light Skin (or Dark Skin)”: http://undsgn.d.pr/naEgQj
Best
Excellent, it wasn’t working before but I realised I needed to empty cache each time to see the changes take effect! Thanks!
I am considering to buy Uncode. The thing is that 7 Jan 2017 I bought one and built one website with it (vrdust.org.uk). Now I want to build the second website with it. Do I have to purchase an additional license?
Hello!
When you buy a theme on ThemeForest you need to buy a single license for any final websites you want to create with a specific theme, here you can find more infos: https://support.undsgn.com/hc/articles/115000880409
Let us know if you need more info! Best
Hy undsgn =) How is it possible to change the grid on mobile from 3/12 on desktop to 6/12 on mobile ?
Hi, I am using the “Portfolio Carousel” as one of the pages in my new website. Is is possible for the columns to slide automatically? I tried to edit the header of “portfolio carousel” and changing the values of “Auto rotate slides” and “Navigation speed” but none of them worked. I’m not even sure if these are the options I’m looking for
Hello!
Could you share your page URL to allow us to better understand?
Better, if you prefer, contact us through our Help Center, there we have a completely dedicated support team, please drop a few lines, add your details and we care to support the solution! Thank you!
https://support.undsgn.com/hc
Best
Hello, I am unable to use the options themes because the tabs wont display (tabs like footer, header, content, etc) so i updated to last wp core and last uncode theme but still not working
I really need help !
Hello!
Without seeing your page is hard to understand what’s wrong? Do you see any error in the browser console? https://developers.google.com/web/tools/chrome-devtools/console/ Or in the source code of the page? (Enable WPDEBUG please https://codex.wordpress.org/WP_DEBUG ) Do you have any red message in your System Status page? http://undsgn.d.pr/DkcL1K
Let me know, best
Why? And how to fix it?
Website is http://bezhynov.com/
Sorry, wrong last screenshot – http://joxi.ru/52avoWdcGl5DWA
Hello and thank you for the heads-up. It seems a bug and, in this case, we’ll fix it in the next update.
Meanwhile, if you prefer, contact us through our Help Center and provide your WP and FTP details there: https://support.undsgn.com/hc
Best
Hi, if you tell me it is a bug I don’t think you can change something now. But anyway login detail are in my profile on support center.
By the way, I made a small video about how does mouse react sometimes on portfolio items, I’m not sure it will be good idea to explain in words, you can take a look on youtube (non public link), i can delete video after you will watch it.
Link – https://www.youtube.com/watch?v=SB8rZmtiefI
Please turn on russian subtitles (like captions, they will be in English). – http://joxi.ru/MAjbWnXUvd9lRA
In the end of the video I made a comparison with your previous theme Studiofolio, and how that portfolio page reacts om mouse.
What do you think about it?
Guys, are you going to answea rmy post?
Hello andrew131290, sorry for the lare reply. However, if you need dedicated support please, as I said, contact us through our Help Center and provide your WP and FTP details there: https://support.undsgn.com/hc This is not the right place to ask for this kind of support, since there’s no way to track tickets, check if they are solved, who your ticket is assigned to etc.
Your YouTube video unfortunately doesn’t work however, sorry
Do you have any problem to use our Help Center?
Best
Ok, sorry, I’m gonna use Help Center. Thanks.
Thank you so much! Best
Hello- Im trying to install the uncode.zip but, i Keep getting this message afterwards- “Are you sure you want to do this? Please try again.” Ive tried several times and ot does not install at all.. What do I do? Please help – we payed a lot of money and we cant even use it..
Paul
My website is http://www.paulsantiagomusic.com
Hello,
I’m afraid it only means you have to increase your media upload limit. To check it, go to “Media -> Add new” and take a look under the upload area: http://undsgn.d.pr/qA3ihi
What value do you see? Consider that “uncode.zip” is about 23MB so you have to set a value higher than this. There are some ways to achieve that: https://goo.gl/Khrxrh
Let us know. Best
I found one error. During plugins installation you can see “Something went wrong with the plugin API.” because “I recommend this” plugin doesn’t exist anymore in the wordpress.org store.
Is it important plugin and I should know about the lack of some features?
Hello,
unfortunately the plugin has been suddenly removed. We asked for some info to its author and we’re still waiting for a reply. Hope to let you know something ASAP. Sorry for the issue. You can avoid to activate it for the moment, it doesn’t provide any core function.
Best
