Hi MarcinekGER,

Newsletter is not included on our theme because there are a lot of plugins that can enable this functionality for you.

Kind regards,
—Ylli

Okay, I’m interested in buying your theme, but I got last question. I see that in smartphones there is big space between content and menu, is there any way to fix it?

Greetings!

Hi MarcinekGER,

I think that this is happening only when you visit the mobile view on your browser from your PC. I just tested this on iPhone and everything is working as it should.

(view large version)

If you have a small problem like this we can help you very easily on our support area too.

If you purchase our item and you need support, please just write a ticket on our dedicated support center and our team will assist you.

Best regards,
—Ylli

HI Joemonste,

Yes that is possible.

P.S: We use comments section of the theme only for a pre-sale questions.

If you need our support, please just write a ticket on our dedicated support center and our team will assist you.

Kind regards,
—Ylli

.

Hi JBearbower,

Please address this question in our support forum at Ticksy.

From now on, if you need our support please just write a ticket on our external support system.

Kind Regards,
Art

I am very sorry about that! I addressed my question at Ticksy now. Thank you for your help. I greatly appreciate it.

Looking forward to speaking with you again.

Hi Joemonste,

What do you mean with product category please? It is possible only for the Single Product description area.

Kind regards,
—Ylli

When you enter shop, and choose category, for example:

www.example.com/product-category/exampletwo

And in this page, I got shop with products only from category “exampletwo”, and I need to add description there (for example using accordion).

Hi Joemonste,

Editing the categories with Visual Composer as I know is not supported, but you can manually create look a like pages like category pages and modify them using the Visual Composer.

Kind Regards,
—Ylli

Hi imaginoscope,

Can you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.

Kind regards,
—Ylli

I’ve bought it in 2015 but it wasn’t with this account (and i really do not remember which adress i’ve used, i only know that my My Paypal’s transaction number was: 57H36058M3003211E) so maybe must i rebuy the theme ?

Hi imaginoscope,

We use comments section of the theme only for a pre-sale questions.

If you need our support, please just write a ticket on our dedicated support center with your account that you purchased our theme and our team will assist you.

Take me to item support >

Best Regards,
—Art

Hi there,

This problem was not reported by any user and i just tested this again and this problem is not happening to us as you can see on this video that i recorded for you http://drops.laborator.co/mZLB9S

Can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.

If the issue is still present then you need to create a ticket on our dedicated support center and one of our support agents will assist you. Take me to item support >

Best regards,
—Ylli

Hi brightage,

There is an option like this on our Theme Options but it is possible for the catalog page only http://drops.laborator.co/xM3xyR.

P.S: We use comments section of the theme only for a pre-sale questions.

If you need our support, please just write a ticket on our dedicated support center and our team will assist you.

Thanks for your understanding!

Kind regards,
—Ylli

Hi Trine,

We are aware of this problem and we have fixed this. On our next theme update this problem will be fixed automatically.

If you want to fix this problem now you can download main.css file and replace it on this path of your theme files wp-content/themes/aurum/assets/css.

Kind regards,
—Ylli

Great – thanks!

Hi Ylli,

I did as requested, and it appears that the Stripe payment gateway plugin by WooThemes is causing the issue.

For the record, this glitch appears on my iPhone 7 using Safari. The glitch did not appear on an Android device. Any thoughts what it could be?

I apologize, I will not post any more questions here after this.

Thanks,

Alex

Hi Alex,

Then we need to check your issue in order to provide help for you. This is theme comments section so we can’t provide support here. Sorry but you need to write us on our dedicated support site and one of our team members will assist you on this even that this seems to be a question related to a third-party plugin.

Thanks and really hope for your understanding!

Kind regards,
—Ylli

Thank you, Art. I have reached out via e-mail.

- Alex

Hi mangeshgorkat,

Please address this question in our support forum at Ticksy.

From now on, if you need our support please just write a ticket on our external support system.

Kind Regards,
Art

Hi FlorianSch,

I assume that you’ve been looking the Jewelry demo which has a different header type set that doesn’t show the cart in header, that means the centered menu doesn’t have the cart option but all the other header types do.

Kind Regards,
Art

Hi mangeshgorkat,

Please address this question in our support forum at Ticksy.

From now on, if you need our support please just write a ticket on our external support system.

Kind Regards,
Art

Hi mangeshgorkat,

Please address this question in our support forum at Ticksy.

From now on, if you need our support please just write a ticket on our external support system.

Kind Regards,
Art

Hi mangeshgorkat,

Please address this question in our support forum at Ticksy.

From now on, if you need our support please just write a ticket on our external support system.

Kind Regards,
Art

Hi there,

Yes it does, just make sure you have removed the black bar when viewing the theme from the Preview through here, it will not allow the theme to be responsive.

See the attached image from my iPhone:

(view large version)

Kind Regards,
Art

Hi WooInvest,

Please address this question in our support forum at Ticksy.

From now on, if you need our support please just write a ticket on our external support system.

Kind Regards,
Art

Hi redkay11,

Yes, there is a general problem with Ticksy platform, as they switched to new server:

https://twitter.com/ticksyapp/status/897102657546051584

This shouldn’t take a lot until the new server is migrated and propagated.

So until it is fixed I will try to help you here. Can you please let me know about your problem with the theme?

Kind regards,
Arlind

OK, As I explained in the ticket, I am not able to activate the plugin. Yili suggested to check the configuration limits and I did. Then I increased the max_execution_time to by uploading a .user.ini file via SFTP and the problem persists.

I included my credentials so you guys can check it out yourselves.

Thanks, Redwan

Hi Redwan,

I see Arlind has replied you on the support ticket, so let’s continue the conversation there

Kind Regards,
Art

Hi,

You can try this custom PHP code to make WooCommerce price as link, it should work for you:

// Make WooCommerce price clickable
function woocommerce_get_price_html_link( $price ) {
    global $product;

    return sprintf( '<a href="%s">%s</a>', $product->get_permalink(), $price );
}
add_filter( 'woocommerce_get_price_html', 'woocommerce_get_price_html_link', 100 );

I have tried it and worked for me.

Kind regards,
Arlind

We’re happy to hear these kind words from you, have a great week

Kind Regards,
Art

Hi kurdnerd,

Thanks for your interest on our theme.

Yes for sure, we offer “Catalog mode” and you can activate this option from Theme Options > Shop Settings (see video).

Have a great day!

Kind regards,
—Ylli