3569 comments found.
Hello,
Sorry if I made mistakes, i’m french. I have some request,
1. How to reduce the size of the product image on the product page. The page is divided into 2, it would take 1/3 for the image and 2/3 for the text.
2. My secondary menu is not displayed.
3. On the product page, the “quantity” button is shifted, it’s possible to delete the text “quantité” ?
4. How to translate certain elements? for example “product not found”, in French ?
5. Can we replace the icon “add to cart” on the shop pages. By a button identical to those of the product pages for example…
6. How to hide the category under the product title of a product page ?
7. Change the purple color.
You can see on http://shop.globalservicesvi.com
Best regards
NICOLAS
Hi Nicolas,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Thanks for your understanding!
Kind regards,
—Ylli
Can someone please explain to me how to update the theme? Does that mean I have to remove the current them and install the new one?
Hi jharri,
You can use Envato Market plugin to update the theme. For more informations please read this article How to update Themes and Plugins.
Thanks!
Kind regards,
—Ylli
I purchased this theme a few months ago.
I was a little skeptical about getting a theme built in 2014 but you guys have rolled out several updates for WooCommerce since then so the theme is 100% up to date and remains to look timeless.
I love it! I made a great decision. Thanks!!
Hi Norb7,
We are more than happy to hear these kind words from you, we’re trying to keep it up to date with the plugins as soon as we can 
Kind Regards,
Art
Hello, I have a mobile responsive question. When I use my mobile vist my website, the product shows too big and had been cut. How can I separate my product like 1+1 on my page(mobile)? Thank you very much!
Hello, when (what day of the week) are you going to release the update ..? My page does not run at the moment very well ? 
Thank you for response..
Hi Decadence2017,
We don’t have any ETA on this, but we will release it during this week.
Kind Regards,
Art
I have a problem with the shop layout of my site: http://bluerapture.eu/shop/
When you visit a category/product listing page, it should show three products across, however the top row only shows two.
Has anyone else had this problem? Why is it doing this?
I have had this problem since day 1 but forgot to go to support so any advice would be great thanks.
Hi collectiveinds,
Please update your theme to the latest version, currently the latest version of Aurum is 2.11 (see changelog) and we will release another update next week
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Have a great weekend!
Kind regards,
—Ylli
Hi.
I've been using your theme for over 1 year. Recently after some updates of Woocommerce, a bug appeared. Images that previously appeared all the same size, default, now appear in different sizes. I imagine my support time is over, I ask you to help me, because I tried everything and I can not solve it. Follow the link from my store: www.lookandsoul.com.brThanks.
Hi there,
That may happen because you’ve updated to WooCommerce 3.2.1 while the theme is compatible to WooCommerce 3.1.2, you can see that in the intro page of Aurum:
So what you have to do now is be patient and wait for the upcoming update as that should fix your problems which occurred with the latest update of WooCommerce, please do not update plugins/themes unless there is stated that this version is compatible with this plugin/theme.
We are working on updating all the themes so you should expect an update soon.
Kind Regards,
Art
Ok, thank you!
Any idea on when the aurum update for the latest woocommerce will come out?
Hi Vino,
For sure, we are working hard to update Kalium theme first on Monday and then we will update Aurum and Oxygen during the week too
Kind regards,
—Ylli
WooCommerce Advanced Product Labels will this official woothemes plugin work?
Hi DonVos,
We have not tested it, so we don’t have any proper answer for this.
Kind Regards,
Art
Hello, Question. Theme Aurun, Bookstore. How can i edit Prices Color? Thanks very much.
Hi there,
You can do that by adding this CSS to Custom CSS:
.woocommerce .shop-item .item-info .price, .woocommerce .shop-item .item-info .woocs_price_code {
color: red !important;
}
Next time please address this question in our support forum at Ticksy.
From now on, if you need our support please just write a ticket on our external support system.
Kind Regards,
Art
Hi Gasparemy,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hello, There are no shop cart in Jewelery theme, any chance to fix it ?
Hi there,
It seems you’ve missed the shop of Jewelry, since it is there but separated into categories:
http://themes.laborator.co/aurum/jewelry/product-category/bracelets/Kind Regards,
Art
I am using Aurum Theme for several years now. It’s awesome. Really. But it seems something happened with the google map on my contact page. I am using the Contact Us template.
There is following metabox: map_coordinates_0_map_point with this information: {address, 7.485019999999963”,lat}
Map is still wrong or do I have to write into metabox: map_coordinates_0_pin_image ???
Any ideas?
Best regards,
Hilmar
Hi Hilmar,
There is no need to edit the metaboxes since you can type the address and it will automatically find the address, or you can drag the pin:
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support again in the future please just write a ticket on our dedicated support center and our team will assist you.
Thanks for your understanding!
Kind Regards,
Art
There seems to be a vulnerability on the Visual Composer plugin provided with this theme, my website keeps getting hacked. Please let me know how I can fix this. Thank You!
Hi there,
If you haven’t used lulled theme or plugin then you don’t need to worry because our theme doesn’t have any vulnerability. We are the original theme authors and we never add any malicious code on our themes, even if an author want to do that on every theme update envato strictly checks the code before they accept the update.
Please always make sure that you are using the latest version of WordPress, Aurum, and keep our premium plugins (Visual Composer, Layer Slider) always updated with the latest version that we provide.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support again in the future, please just write a ticket on our dedicated support center and our team will assist you.>
Thanks for your understanding!
Kind regards,
—Ylli
Hi Author
I found an error, here the screenshot https://www.awesomescreenshot.com/image/2841519/7b2622ccc68a27add7a9e881a0672d95
Hi bitdna,
I’ve fixed that by removing some shipping methods as WooCommerce has changed the way of showing them, here you can read more about it:
https://docs.woocommerce.com/document/legacy-shipping-options/Kind Regards,
Art
Hi, great theme.. Pre- sale question.
Does the theme support transparent header and slider in the shop page?
Thanks
Hi NickPrkr,
Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer.
Kind regards,
—Ylli
So, you have the option to put a transparent slider on the home and other pages. Can we do so in the woocommerce shop page so that we can add a slider in the shop page?
Cheers, Nick
Hi Nick,
Yes, adding the slider in the shop page also is possible.
Kind Regards,
Art
Hi there,
I noticed today when viewing my slider via mobile, the text images that I have uploaded are showing up extremely small in scale when compared to the live version of the website.
View desktop here: www.voltfuse.com View mobile view here: https://ibb.co/b4qaZQ
Any idea whats causing the proportion to be so out of wack?
Thanks
Hi Snowfreaks,
Please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hi there,
With Kalium you will get a free copy of LayerSlider, this copy does not include support for the plugin, auto-plugin updates and premium pre-made sliders. Plugin updates will be included on every new theme update, which are frequent.
Kind Regards,
Art
Hi Art,
But Aurum comes with LayerSlider as well. I am just wondering why the scale of the text images is showing way out of proportion when viewing via mobile…
Alex
Hi Alex,
Here you can find their documentation, I hope you find something helpful.
Kind Regards,
Art
Hi Art,
After viewing their documentation, I noticed that this issue is credited to be a theme issue. Please see below the symptom and their proposed action to correcting it (contact the theme author):
https://ibb.co/kGpqokIf that would be a theme problem then we would have the same issues in our demo sites where the latest version of all plugins, theme and WordPress is running.
Anyway, can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customer requests.
P.S: Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also emails response time can be up to 7 business days.
Kind Regards,
Art
On a bilingual site (croatian | english), when the cart is initially populated in croatian language, the minicart dropdown remains in croatian even though the whole site switches to english)
Please watch the screencast below:
https://drive.google.com/file/d/0B3baYidcWO7IZ3VvMEpGR21YbjQ/view
Hi there,
This is what I get when trying to access then link you attached:
Kind Regards,
Art
Sorry, here is the new link: https://drive.google.com/file/d/0B3Zuqq9kTSqzOXFGVGl2ZUpFcG8/view First part of video is in Croatian, second is in English, except for the minicart dropdown problem.
Hi Brankica,
Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customer requests.
P.S: Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hi Laborator,
I have installed a child-theme and would like to edit laborator_woocommerce.php. I have copied the file to the correct child theme folder /aurum-child/inc/ but changes do not display. It does not recognize that the file is there. When i edit the original file, the changes are shown.
I already copied laborator_functions.php in the very same folder and that works like a charm.
Is that a bug? Or could you tell me what i can do here?
Thanks!
Hi there,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hi Ylli,
That is just not true. Check the comment/question before mine, or the one before that, or the one before that. Any info on if my question is a bug of the theme or if the problem is somewhere else?
Thanks.
Hi watchbandit1000,
Your support license is already expired, we do not give support to the users with expired support unless the problem is with the theme and not with the customizations they make.
Can you please send us your site URL and WP and FTP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customer requests.
Kind Regards,
Art
Hello, after the last update our button “continue reading” “continuar lendo” (in portuguese – br . on our theme started to show likes this: https://andressadelamuta.com.br/novidades/ “Continue reading & raquo;” and now our support is expired. How can we solve that please? Thanks for the help. Renato
Hi there,
We are aware of this problem and we have fixed this. On our next theme update this problem will be fixed automatically.
If you want to fix this problem now you can download main.css ( http://drops.laborator.co/avUOeR+ ) file and replace it on this path of your theme files wp-content/themes/aurum/assets/css.
Kind regards,
—Ylli
Hello,
The link you have provided send to a aurum.css and not to main.css, would you have the right link?
Thanks
Hi webiwebi,
Sorry, i meant aurum.css
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Best regards,
—Ylli
Hi Laborator,
After updating Aurum to 2.11 version I have some wrong texts appearing in my blog section.
“Continue reading >>” text appears as “Continue reading »”.
http://desfiladeroediciones.com/blog/Thanks for your help in advance.
Vaku
Hi Vaku,
We are aware of this problem and we have fixed this. On our next theme update this problem will be fixed automatically.
If you want to fix this problem now you can download main.css file and replace it on this path of your theme files wp-content/themes/aurum/assets/css.
P.S: We use comments section of the theme only for a pre-sale questions. If you need our support next time, please just write a ticket on our dedicated support center and our team will assist you.
Thanks for your understanding!
Kind regards,
—Ylli
