Hi,

Could you provide more information so we can look into this for you, please?

1. Please leave your site URL here.

2. Please also let us know which tab you select in the main menu (and the home tab color still remains selected).

Thanks.

I think it was a delay. It is resolved. thanks

Glad to know it’s resolved. Thanks~

Hi,

Do you mean the post excerpt? Please check our online documentation > “Post Excerpt” chapter for more information: http://www.loftocean.com/berry-doc/documentation.html#post-excerpt

Hope this can help. Thanks.

Best regards,

The Loft.Ocean Team

Hi,

The “Berry” is a custom logo image.

Thanks.

thanks, do you have the font name ?

Yes, the font is “Selima”.

Hi,

We have checked your site, and found the cause. Please see below:

1. The cause of the issue:

We found that you added custom JS code for MailChimp popup form in a text widget in the sidebar. This code must be inserted after all JS scripts in site footer, otherwise it will cause all JS scripts to stop working.

2. How to fix:

Please add the custom JS code for MailChimp popup form to the site footer, and put it after all footer scripts.

You might like to use this plugin for adding custom JS code: https://wordpress.org/plugins/header-and-footer-scripts-inserter/

After installing and activating the plugin, you can find the field “Scripts from this field will be printed after all footers scripts”, please add the custom JS code into that field. Then clear your site cache and cookies, refresh page and check again.

Thanks.

Best regards,

The Loft.Ocean Team

Hi,

Thanks for purchasing and contacting!

It seems the theme has been uploaded incorrectly. Please unzip the zip file you have downloaded, and find “berry.zip” file and upload it to your site.

Here is an article about this issue: Theme is missing the style.css stylesheet error

Hope this can help. Thank you very much.

Cheers,

The Loft.Ocean Team

Hi Arthur,

Thanks for contacting us and pointing out this issue.

We have checked and found that the Instagram feed image size we used in Berry theme didn’t exist anymore. We just released an update to fix this problem, please update Berry theme to the latest version: v1.2.6.

After updating the theme, please also update the required plugin “Berry Extension” from v1.2.5 to v1.2.6. (The Instagram Feed related code is included in the required plugin.) Please see this screenshot as reference.

After updating the theme and the required plugin, please clear your site and browser cache, then go to the front-end and check again.

Please feel free to let us know whether it’s working or not.

Thank you very much.

Best regards,

The Loft.Ocean Team

Hello LoftOcean,

Thank you for the fast reply and solution!
All is working fine now.

Thank you very much!

Best regards,

Arthur

Hi Arthur,

So glad to hear that. Thanks for your feedback.

Have a nice day!

Best regards,

The Loft.Ocean Team

Hi,

We just checked your site, and found that the 2 issues are not caused by the theme. Please see below:

1. The category name and description should both be in white color for “Large Page Header” style. We checked your site and found that there is a plugin “Easy Google Fonts” on your site, and it changed all of the text ( < p > tags) color to black (#0c0c0c).

Our theme has provided options for changing text color, font family, font size and line height. Please don’t use that plugin “Easy Google Fonts” to change text color because it will change all < p > tags’ color and that would cause some issues like this one.

You might like to check our online documentation to know more about changing text colors and typography settings:

Site Colors: http://www.loftocean.com/berry-doc/documentation.html#colors

Typography: http://www.loftocean.com/berry-doc/documentation.html#typography

2. WordPress Text Editor doesn’t provide html line breaks. It’s WordPress Editor’s default features, we didn’t change anything in it. You can insert a line break by hitting the “Enter” key to add a space line between normal < p > tags.

Please see this screenshot as reference.

-

Hope this can help. Thanks.

Best regards, The Loft.Ocean Team

thank you for your support

we decide to buy the theme

Thanks for purchasing. Happy holidays!

Hi Fer,

Thank you for contacting. Please see below for the answers:

1. Yes you can set the social media icons to open in a new tab, please check this how-to article to know how to set it: http://www.loftocean.com/berry/social/display-social-media-icons-in-header-footer-sidebar/#open-in-a-new-tab

2. It’s related to the font using on your site: “Advent Pro”. Please see this screenshot – we tested the font in Google Font library, seems it’s a part of this font design: when “Q” and “U” are both in uppercase, the 2 letters overlap each other. But when “u” is in lowercase it looks good.

So we suggest set the “Text Transform” option of page title/post title to “None” (Customizer > Typography > Page/Post Title > Text Transform), and edit this post’s title (now this post’s title were typed in all caps).

3. When you set an image to “align right” or “align left”, the text will wrap around the image when text’s height is larger than the image’s height. You can try to add the following custom CSS to your site:

@media screen and (max-width: 900px) {
    .page-id-471 blockquote img {
        float: none;
        margin: 0 auto;
    }
}

What’s the custom CSS code for: it will only work for this page (page id 471), and only work when screen width is smaller than 900px. It will center the images in the blockquote, so the text won’t wrap around the images on small screens.

Please add the CSS into “Customizer” > “Additional CSS”, like shown in this screenshot.

-

Hope this can help. Thanks!

Best regards,

The Loft.Ocean Team

Hi Jane,

Thanks for purchasing and contacting.

Could you please leave your site URL here and show us the custom HTML widget? So we can check and see how to get rid of the color. Or you can send your site URL to us via email: general@loftocean.com .

Thank you very much.

Hi,

Thanks for purchasing and contacting.

Could you please create a temporary admin account for us and let us log into your site so we can help to install the theme for you? Please send details to general@loftocean.com .

Thank you very much!

Hi Anouck,

There are 2 methods to update Berry theme: Auto Update with Envato Market Plugin, or update manually.

We have included the guide on how to update Berry theme in both documentation and how-to articles, you can click either one of the links below to read the guide:

How-to article: http://www.loftocean.com/berry/start/how-to-update-berry-theme/

Online version of documentation: http://www.loftocean.com/berry-doc/documentation.html#update

Hope this can help. Thanks!

Cheers, The Loft.Ocean Team

Hi Fer,

No worries! Our team has been working on the next update recently and it will be released in about 7 working days. We will leave a comment here to let you know when it’s available. Thanks.

Cheers, The Loft.Ocean Team

Hi again,

That´s awesome! Thanks again.

Best, Fer

Hi Fer,

We have updated Berry theme to v1.2.4 and in this version you can choose to show subcategories on parent category page.

You may like to check online documentation or take a look at the example page.

Thanks!

Cheers, The Loft.Ocean Team

Unable to delete this comment, but managed to resolve myself! Beautiful theme, thank you

One last query; is it possible to place three columns on home page to create a grid of recent posts, such as in categories, and secondly, my header image is folded and half hidden – I’ve made sure to follow recommended image size and would like it to be same size as in Demo (strawberry)! Cheers

Hi,

Thanks for purchasing! Please see below:

1. Three columns on home page to create a grid of recent posts:

Please go to “Customizer” > “Blog Page” > “Post Archive” > “Posts Layout” option, then choose “Grid – 3 Col” to change it to the same layout as on your category page. Please see this screenshot.

2. The header image is folded and half hidden

On the Strawberry demo site, the site header is consisted of a logo image and a header background image, not just one header image. You can upload a custom logo image, then upload a header background image.

Please see these 2 screenshots:

1). Upload a logo image to site header. And you can set the logo width to adjust the logo size.

2). Upload a header background image.

Hope this can help. Thanks!

Best regards,

The Loft.Ocean Team

Hi,

Thanks for contacting. Please see below:

1. Category “undefined” error message

It’s a small bug but it doesn’t affect functionality. It’s caused by the custom “category image” option while creating a category. There are many Ajax requests on the page and a small code conflict happens. You can still create a new category without any issue. And we will fix the bug in the next update. Thank you for pointing it out.

2. WooCommerce Shop Page

Since WooCommerce is a plugin with plenty of features, we suggest check the WooCommerce official online documentation to learn how to set up and use this plugin. There you can find very detailed guides and many useful tutorial videos.

And here are simple steps about how to set up the shop page, please see below:

Upon installation, WooCommerce creates the following 4 new pages via its Onboarding Wizard:

1). Shop – No content required.

2). Cart – Contains [woocommerce_cart] shortcode and shows the cart contents

3). Checkout – Contains [woocommerce_checkout] shortcode and shows information such as shipping and payment options

4). My Account – Contains [woocommerce_my_account] shortcode and shows each customer information related to their account, orders, etc.

To set up the shop page, on your site dashboard, please go to ”WooCommerce” > “Settings” > “Products” tab > “Display” tab, there you can find the option “Shop Page”, select what page you want to be the default shop page (you can choose the “shop” page created by WooCommerce, or create a new page and choose it). Please check WooCommerce official documentation “Configuring WooCommerce Settings” about this part.

BTW, next time when you need our support, could you please send information via email (to general@loftocean.com) and please also attach the purchase invoice (you can ask your friend for a copy and send it to us). Please see this article to know where to find the invoice and how to download it as a PDF file. We will have to verify the item purchase. That’s the Envato/ThemeForest support policy. Thanks very much for your understanding.

Best regards,

The Loft.Ocean Team

Hi, Thanks for explaining the “undefined” error bug and i will also follow the woocommerce steps you provided to create my shop page.

Also, next time i will send an email instead when i need your support with the invoice attached.. Thank you LoftOcean.

You are welcome.

Hi there,

Thanks so much for the quick and detailed reply. I´ve tried following the steps but haven´t been able to success, apparently. This is my first time uploading via FTP so I probably skipped something, but I can´t figure out exactly what.

When uploading the two files to the FTP, the route I find is web/wp-content/ , there, there´s already a “Themes” folder, that includes the Berry theme as well as others that I previously used. Could you please specify if you see something wrong there or if it´s correct and where should I exactly drop the files?

Sorry for the lack of ability… we´re all beginners at some point

Best,

Already discovered my mistake, solved! Thanks again!

You are welcome. Glad to hear that you sorted it out.

Hi Anouck,

It sounds like your category archive pages are using “Flip Grid” layout (shows featured images and when you hover your cursor on the image, it will flip to show the post title and meta).

You can change the category archive page’s layout to another. Please go to “Customizer” > “Archive Pages” > “Category” > “Posts Layout” option, and then choose one layout from the list. Please see this screenshot.

Thanks!

Best Regards,

The Loft.Ocean Team

Hi,

The fullwidth or boxed layout option is for the whole site layout (Customizer > General > Site Layout), not for the content area layout.

Please check Default Demo 1 and Default Demo 2 to see the differences:

Default Demo 1 – Fullwidth Site Layout, you can see the page is as wide as the browser window. So the site menu bar, the Featured Slider and site footer is fullwidth.

Default Demo 2 – Boxed Site Layout and Site Max Width is set to 1200px, with a custom site background image.

And from your question, we assume that you have set a static page as your site home page, and you have selected “Fullwidth” page template for the page. The “Fullwidth” page template means no sidebar on the page. And the page/post main content area has a maximum width which is 1120px. Please see this screenshot. We set the maximum width for good readability, so each line of text won’t be too long.

If you would like to make the content portion on your site wider, you can copy and paste the following CSS into the Additional CSS section in the Customizer (to remove the maximum width), like shown in this screenshot:

.container { max-width: none; }

If you only want to change it for the home page, then please use the CSS code below:

.home .container { max-width: none; }

And then maybe you can try to change the Page Background Color from the default light grey to white (Customizer > Colors > General > Page Background Color). Please see this screenshot. And your home page may look similar to this screenshot – no more grey part outside of the content.

Hope this can help. Because we don’t have much information about the exact settings on your site, this is what we can do for now. If you still have questions/problems about this part, please leave your site URL here or send us some screenshots of your site so we can have more information.

Thanks very much.

Hi Anouck,

Thank you very much for your kind feedback and the 5 star rating.

Yes, you can put put your Instagram feed horizontal in the footer. On your site dashboard, please go to “Appearance” > “Customize” > “Footer”, then you will see the “Instagram Feed” options. Please tick the box for the option “Check to Enable Instagram Feed”, then enter your Instagram user name. Please check this screenshot.

If you can’t find the “Instagram Feed” options in “Footer” section of your Customizer, then maybe you need to check if you have installed and activated the required plugin “Berry Extension”. If not, you can follow this guide to install and activate it.

And please don’t forget to make sure your Instagram account is set to public.

Hope this can help. If you have any questions/problems please feel free to let us know. Thanks!

Best Regards,

The Loft.Ocean Team