1463 comments found.
i update ticket MDOWNLOAD-0000001374 from 3 days and no reply
Hi sir,
We have already replied your ticket! Please update it!
Thank you so much!
It is really tiring to create tickets continuously. And advance at a rate of 1 response every 24 hours. That means that any problem takes 1 week.
Currently, you have 2 way to install in magento 1.9:
- Quick installation: your team has recognized that your installation is a danger (you do not respect the restrictions of the database – constraints -)
- Clean installation: errors for everything. I reported 2 in 1 day only.
How should I request my money back?
Disappointing.
Hi sir,
We have already replied your ticket! Please update it!
Thank you so much!
I have done the following:
1. Apply your sql 2. Delete stores that I will not use 3. Create a customer account 4. Add an item to my wishlist 5. Go to my wish list and press the “add to cart” button
It does not work ( as I reported a month ago and you said to delete my installation because surely I had broken it)
Hi sir,
If you still have any issue, please create the ticket via our support system: https://www.magentech.com/support/com . Our developers will help you.
Thank you so much!
I have done the following:
1. Create a customer account 2. Add an item to my wishlist 3. Go to my wishlist and press the “add to cart” button
Nothing happens. I have a ticket created for more than 2 weeks for this.
Please solve ASAP
MTT-THEMEFOREST-1MV0E59B8T and MTT-THEMEFOREST-18B7A844NK
This is desperate
Hi sir,
Our developers are still solving your issues via ticket. Please follow your ticket to get problems fixed soon.
Thank you so much!
Warning: Missing argument 1 for Sm_Megamenu_Block_Adminhtml_Menuitems_Edit_Tab_Form::_getOrderByParentId(), called in app/code/local/Sm/Megamenu/Block/Adminhtml/Menuitems/Edit/Tab/Form.php on line 186 and defined in /app/code/local/Sm/Megamenu/Block/Adminhtml/Menuitems/Edit/Tab/Form.php on line 532
0 /app/code/local/Sm/Megamenu/Block/Adminhtml/Menuitems/Edit/Tab/Form.php(532): mageCoreErrorHandler(2, ‘Missing argumen…’, ’/home/com…’, 532, Array)
1 /app/code/local/Sm/Megamenu/Block/Adminhtml/Menuitems/Edit/Tab/Form.php(186): Sm_Megamenu_Block_Adminhtml_Menuitems_Edit_Tab_Form->_getOrderByParentId()
2 /app/code/core/Mage/Adminhtml/Block/Widget/Form.php(144): Sm_Megamenu_Block_Adminhtml_Menuitems_Edit_Tab_Form->_prepareForm()
3 /app/code/core/Mage/Core/Block/Abstract.php(922): Mage_Adminhtml_Block_Widget_Form->_beforeToHtml()
4 /app/code/local/Sm/Megamenu/Block/Adminhtml/Menuitems/Edit/Tabs.php(26): Mage_Core_Block_Abstract->toHtml()
5 /app/code/core/Mage/Core/Block/Abstract.php(922): Sm_Megamenu_Block_Adminhtml_Menuitems_Edit_Tabs->_beforeToHtml()
6 /app/code/core/Mage/Core/Block/Text/List.php(43): Mage_Core_Block_Abstract->toHtml()
7 /app/code/core/Mage/Core/Block/Abstract.php(923): Mage_Core_Block_Text_List->_toHtml()
8 /app/code/core/Mage/Core/Block/Abstract.php(641): Mage_Core_Block_Abstract->toHtml()
9 /app/code/core/Mage/Core/Block/Abstract.php(585): Mage_Core_Block_Abstract->_getChildHtml(‘left’, true)
10 /app/design/adminhtml/default/default/template/page.phtml(58): Mage_Core_Block_Abstract->getChildHtml(‘left’)
11 /app/code/core/Mage/Core/Block/Template.php(241): include(’/home/comnesbel…’)
12 /app/code/core/Mage/Core/Block/Template.php(272): Mage_Core_Block_Template->fetchView(‘adminhtml/defau…’)
13 /app/code/core/Mage/Core/Block/Template.php(286): Mage_Core_Block_Template->renderView()
14 /app/code/core/Mage/Adminhtml/Block/Template.php(81): Mage_Core_Block_Template->_toHtml()
15 /app/code/core/Mage/Core/Block/Abstract.php(923): Mage_Adminhtml_Block_Template->_toHtml()
16 /app/code/core/Mage/Core/Model/Layout.php(555): Mage_Core_Block_Abstract->toHtml()
17 /app/code/core/Mage/Core/Controller/Varien/Action.php(390): Mage_Core_Model_Layout->getOutput()
18 /app/code/local/Sm/Megamenu/controllers/Adminhtml/MenuitemsController.php(49): Mage_Core_Controller_Varien_Action->renderLayout()
19 /app/code/core/Mage/Core/Controller/Varien/Action.php(418): Sm_Megamenu_Adminhtml_MenuitemsController->editAction()
20 /app/code/core/Mage/Core/Controller/Varien/Router/Standard.php(254): Mage_Core_Controller_Varien_Action->dispatch(‘edit’)
21 /app/code/core/Mage/Core/Controller/Varien/Front.php(172): Mage_Core_Controller_Varien_Router_Standard->match(Object(Mage_Core_Controller_Request_Http))
22 /app/code/core/Mage/Core/Model/App.php(365): Mage_Core_Controller_Varien_Front->dispatch()
23 /app/Mage.php(684): Mage_Core_Model_App->run(Array)
24 /index.php(85): Mage::run(’’, ‘store’)
25 {main}
Hi sir,
We have already replied your ticket! Please update it!
Thank you so much!
I install the theme manual and i receive the following errors:
SQLSTATE[42S02]: Base table or view not found: 1146 Table ‘database.sm_menu_groups’ doesn’t exist
Hi sir,
Please tell us via support system. Our developers will show you the solution there.
Thank you so much!
check ticket
Hi sir,
We received your ticket. We will respond you within 24 hours. Please wait!
Thank you so much!
08.09.2017 16:24:29 ticket wrote:
Hi sir,
We will respond you soon. We have just come back from weekend.
Thank you so much!
Please check it immediately
Hi sir,
If it is more than 24 hours, you still get no answer from us, please give us your ticket number to check again!
Thank you so much!
Do you have any guidelines for UN-INSTALLATION of theme?
Hi sir,
It is pity that we do not have un-installation guide. You can search it online for details. For further support about theme, please extend your support to get help from our developers.
Thank you so much!
Hi Thanks for your response! I have install your script but there are lot of errors as i have say i already have test site running in which i am installing your theme but what i have check it here that your most of the css files are missing.
For example as you check into the front page then you see the right side of slider not having css correctly and also bottom of the side bar where blocks ie: money back, policy free shipping listed.
The most important thing is speed, i have install your theme but it takes 2.2 minutes to open my front page. I have attach cron console screen shot in which you get the amount of time script take to load.
Please check this issue.
Here i my login details http://yogamatfreeshipping.caHey any update??
Why is your template generating so many errors and after installing template my site is slow. Please check this issue as i have full support for this template
Hi sir,
Sorry for not replying you soon. We have just came back from weekend. For technical issues, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Thank you so much!
ok i have reply to your ticket and also give you the credentials for my ftp and also website. Check it why your template is slow and also as you check the view-source most of your js is inline which reduce site speed.
Please update me if you need any further details from my side as we have to set up new template for our site.
Hi sir,
We received your ticket. We will respond you soon.
Thank you so much!
Hi its already more than 24 hrs, please check it and respond me back why the site is to slow after installing your template
I don’t understand what the meaning of support of here if you didn’t respond it back within 1 day…
Hi sir,
Please give us your ticket number again to check?
Thank you so much!
I reply to your ticket, could you please update me.
Please update us ticket whether you would be able to check why your theme template is slow as mention there is js error appearing while i am checking console regarding id not available of slider.
Hi sir,
We are off due to weekend. We will reply your ticket on early next week. Please wait! Our developer will fix your issues soon.
Thank you so much!
we create ticket No MDOWNLOAD-0000001374 from two days and waiting your reply
Hi sir,
Please update your ticket again! We have already replied your ticket since 2 days and heard nothing from you 
http://prntscr.com/gi4o5r
Thank you so much!
i reply you with two emails how update ticket
i reply from ticket page
Hi sir,
We received your ticket. We will respond you soon.
Thank you so much!
We purchase a SM market theme for Magento 2.1 after studying and checking our requirement. After purchasing we found that some functions mentioned in your documents is not available which was the main reason to purchase this theme.
We are totally dissatisfied with the support provided by the vendor and was asked that our problems be routed to Magtech . but unfortunately as we are not a club member and we cannot proceed further.
It has only SM Filter Products SM Mega Menu SM Search Box SM Listing Tabs SM Cart Quick Pro SM Categories
Could you please provide us with these below features
But Not With SM Cart Pro SM Image Slider SM Listing Tabs SM Basic Products SM Deals SM Quickview SM Listing Extend SM Listing Deals SM Shop By SM Countdown Product Slider
Hi sir,
We think that we may be mistaken. We described clearly in description. You are using Magento 2 with list modules (http://prntscr.com/gi24am). For SM ShopBy Module, please come backend: Stores > Advanced > Advanced > ShopBy
When you change to Magento 1, you will meet all modules you mentioned above.
Thank you so much!
We need SM market theme for magento 2.1 with sm imageslider
The SM Market front-page has been integrated with the extensions in the following list:
SM Search Box
SM Cart Pro
SM Megamenu
SM Image Slider
SM Listing Tabs
SM Categories
SM Basic Products
SM Deals
SM Quickview
SM Listing Extend
SM Listing Deals
SM Shop By
SM Countdown Product Sliderabove is what what we need
Hi sir,
Please follow this documentation http://documentation.flytheme.net/sm-market-2x/ (http://prntscr.com/gi2kec ). In Update v3.3.0, we upgraded all modules (http://prntscr.com/gi2kpj). Please follow the new link we mentioned above. Actually, it not only does not change so much but also help this template smoother. If you need any help, please create the ticket via this submission link: https://www.magentech.com/support/tickets .
Thank you so much!
we need SM Image Slider modul how can we get it
Hi sir,
Please create the ticket via this submission link: https://www.magentech.com/support/tickets . Our developers will help you!
Thank you so much!
The support is terribly slow. We have discovered that the database used for installation does not respect cascade operations. All db constraints are disabled.
Hi sir,
Could you please give us your ticket number to check again?
Thank you so much!
MTT-THEMEFOREST-18B7A844NK
Hi sir,
Our responding time is within 24 hours excepting from weekends. Our developers are following well this rule. About your issues, you are not getting any issues with your site but database constraints. We asked them to looking for the best solution for you. We hope that you will keep calm and wait for theme. We always still stand by you!
Thank you so much!
How to generate a problem:
1. Delete a store (for example Canada) 2. Query the database: it is full of remains of the ‘canada’ store
Why is it caused? This is caused because your installation does not contain the “delete on cascade” and the other restrictions at the database level.
Please resolve it ASAP.
Hi sir,
Our developers are trying their best to solve issues. Please wait!
Thank you so much!
I already have a response from your fabulous and professional team:
“We are not sure when it will be released. But this could take pretty much time, as this is a big updates. You can install the theme package and if you need any help, we will help you. It could take a bit longer but then you will get a site like our Demo with the database has restrictions.”
I do not understand why you offer an alternative (quickstart) if it is full of errors and problems. You just made me lose 2 months of work.
Definitely Magentech are just amateurs.
Hi sir,
We need time to check . If you are still in safe, please keep moving and we we send you the solution soon.
Thank you so much!
“soon”, when is “soon”?
Hi sir,
We responded via your ticket. Please update your ticket!
Thanks!
how to translate specific words in frontend like FEATURED PRODUCT to Arabic?
Hi sir,
Thank you for purchasing our theme. Please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Thank you so much!
i have few problems need to get SM Image Slider how do i download
Hi sir,
Sorry for not replying you soon. We have just came back from weekend. For this case, please create the ticket via this submission link to get support: https://www.magentech.com/support/tickets .
Thank you so much!
how to disable home LAYOUTS from frontend?
Hi sir,
Sorry for not replying you soon. We have just came back from weekend. Please create the ticket via this submission link to get support: https://www.magentech.com/support/tickets .
Thank you so much!
how change banner slider photo?
Hi sir,
Please create the ticket via this submission link to get support: https://www.magentech.com/support/tickets .
Thank you so much!
how to install Arabic language?
Hi sir,
The way to install new language is described in online documentation. Or you even can search Google to get to know.
During installation, if you have any issues, we will help you.
Thank you so much!
Please i updated the home page banner not is not show since morning and up now, please do help me on time, wait for another 24 hours or more will be some else. I have open ticket #TF382968
Hi sir,
It seems that your support was expired. Please extend your support to get help from our developers.
Thank you so much!
Hi sir,
It seems that your support was expired. Please extend your support to get help from our developers.
Thank you so much!
Hello magentech ,
I would like to know if your theme is compatible with magento 1.9.3.4 which is the latest version. I have seen that you propose a database sm_quickstart for the installation of the theme, it does not interest me, are you sure that your theme can install itself on the new version of magento on my blank database? Do you have a user help for this? Are there any problems with block permissions? Never tell you about it?
thank you
Hi sir,
Here are our responses for your queries:
1. We tested carefully that this theme is perfectly compatible with Magento 1.9.3.4.
2. There are 2 types of installation that you can use: manual and quickstart. You can choose the best choice for your store/project
3. We provide support that you can request to solve any issues occurs during installation and usage. Our responding time is within 24 hours excepting from weekend.
Thank you so much!
Hello, Is Market compatible with Unirgy’s uMarketplace?
Hi sir,
SM Market is always on the TOP of Magento Themes. This theme is built based on Magento default Framework. If your feature is compatible with default one, it will be supported in our theme.
Our developers will help you if there is any issues occur during usage or installation.
Thank you so much!
Thank you.
sm_deal are not show on magento 2 admin
Hi sir,
Please create the ticket via this submission link: https://www.magentech.com/support/tickets . Our developers will help you resolve this issue.
Thank you so much!
hi please i need demo like 14 in magento 2 please its urgent. i have generated ticket but no reply till now.
Hi sir,
Our developers will respond you within 24 hours excepting from weekends. Please keep calm because we will reply you soon.
Thank you so much!
