5190 comments found.
On your demo: https://jannah.tielabs.com/demo/ all small images resized – when i do the same blocks i see small images – but they are not cropped and have a full size – page load speed very bad, how to do the same?
Hi,
Thanks for purchasing our theme.
It needs to be investigated on your website and that requires additional information from you, some of which may be private. so please create a support ticket using the link below and include your site URL with wp-admin access so our developer could investigate.
Click Here To Create An Account & Get Support
Thanks
The new 1.3 update seems like quite a massive one- are the new features available in the demo?
Hi @ajaffarali!
Thanks for using Jannah.
Yes, they are.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hi @referakk!
Thanks for using Jannah.
No, it is not a widget area. you can not add a content in this area.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hi, I’ve raised a ticket on Sept. 4, 2017 and now it’s been 6 days I’ve not received any reply. Request you to kindly revert at the earliest. My Ticket ID: #TIE-7840.
Hi,
Thanks for using our theme.
Please accept our apologies for any delays, as currently, we are experiencing a higher than normal volume of support tickets.
We have replied to all tickets please check your inbox.
Best regards
Hi My english is not so good, After I bought the theme, I had a skin problem. In the style section, when the predefined skins are changed, the menu is dark skin. but it does not matter if the alternative first color is replaced.
Hi,
Thanks for purchasing our theme.
It needs to be investigated on your website and that requires additional information from you, some of which may be private. so please create a support ticket using the link below and include your site URL with wp-admin access so our developer could investigate.
Click Here To Create An Account & Get Support
Thanks
Hi,
Some question before i buy this theme:
Does this theme automatically create a thumbnail when posting a video post? And how is the notification working? Is it possible to get inline related posts instead of Story Highlights in a post?
Hi @gtanando!
Thanks for your interest in Jannah.
- No, it doesn’t support that.
- it is a core feature in the BuddyPress plugin
- No, this feature is not available in the theme at this time.
if you have any more question please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Is there a way to hide a block automatically if there’s no content to match the filters?
Hi,
Thanks for suggestions, it is really appreciated.
The current version doesn’t support that, and We’re not working on that at the moment but I’ll pitch it to the team and see what they think.
If you have any more features requests please share them with our community by adding them to our ideas repository: http://tielabs.com/members/submit-your-idea/.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Have a nice day!
update with add amp page google analytics code
Hi,
Thanks for suggestions, it is really appreciated.
The current version doesn’t support that, and We’re not working on that at the moment but I’ll pitch it to the team and see what they think.
If you have any more features requests please share them with our community by adding them to our ideas repository: http://tielabs.com/members/submit-your-idea/.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Have a nice day!
Hi, we use TD Newspaper Theme, and would like migrate to this theme….But, the question is; can I use Visual Composer Plugin and WP Data Tables together them?
Hi @monoazulweb!
Thanks for using Jannah.
Jannah is already compatible with the visual composer but the theme has it’s own homepage builder so the theme homepage blocks will not be available in the visual composer builder
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Guys and Girls, I sent my requests in on the 29th August, had auto confirmation on that date on no replies.
On that note – ticket #TIE-7785 – that can be closed, I have sorted it now.
Hi @networksltd!
Thanks for using Jannah.
You can check all replies and reply via your email inbox.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
hello, pls answer my supportticket asap:-( ive sent yetserday
i have set videos on videoblock, but there is no videos shown.. pls hlep
Hi @ninanina!
Thanks for using Jannah.
We have replied to your ticket, please check your inbox.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
How i can delete or define trending in header menu i can see option for this
Hi @Stambol!
Thanks for using Jannah.
You can do that from the theme options page > Header Settings > Secondary Nav
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Can u answer me pls i waiting 4 days ?
1. How i can resize sidebar to be with 350px
2. How i can resize one slide block
I have two ads in sidebar but slide block is 400px height and ads is 600px height , a will all be in the same line height 
Hi @Stambol!
Thanks for using Jannah.
All support is given through our Support Center. Please open a support ticket there, so we can better assist you
Thank you, we look forward to serving you!
Best Regards.
Can u answer me pls i waiting 4 days ?
can i use this theme local host ?
Hi @Creotive!
Thanks for your interest in Jannah.
Yes you can use it on the LocalHost
if you have any more question please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hi guys, iv sent a support request off to you some time ago and not heard anything back! Can you update as soon as possible please.
Hi,
Please accept our apologies for any delays, as currently, we are experiencing a higher than normal volume of support tickets.
We have replied to all tickets, please check your inbox.
Best regards
After One Day.. i’m waiting for reply to fix this problem Thanks
Ok Thanks.. I fix it by my self
I can not send queries from your support area (https://tielabs.com/members/open-new-ticket/), Fill all the fields and hit the SEND button, then the looping icon stays in an infinite loop (See sreenshot: https://pasteboard.co/GHUUV3U.png ).
I tried with different browsers, Firefox, Chrome, IE and with all happens to me the same, I have not been able to send a query for two weeks.
Can you help me?
Hi @solidoes!
Thanks for using Jannah.
Thanks for reporting this issue, we will check and fix it.
Thank you, we look forward to serving you!
Best Regards.
Hello the item admits online store with woocomerce?
Hi @azulclaritomx!
Thanks for your interest in Jannah.
Yes, it is fully compatible with the WooCommerce plugin, please check these demos: https://jannah.tielabs.com/demo/shop/ , https://jannah.tielabs.com/house/ , https://jannah.tielabs.com/auto/shop/if you have any more question please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hello. I have questions. 1-In video playlist can i use wordpress media player? If no can you add this? And can i add iframe in playlist for custom video webservice? 2-I want three column style.what should i do after buying your theme? 3-Can i use edd with your theme? 4-can i add custom slider with custom images?
Hi @Mohj!
Thanks for your interest in Jannah.
- The videos playlist supports only Youtube and Vimeo Videos, actually, we don’t have plans to add support for the native videos in the near future.
- Theme available only as two columns, you need to hire a developer to make that modification for you.
- We didn’t test the EDD plugin with the theme. but is should work without issues.
- Yes, you can do that.
if you have any more question please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hi Team,
Just wondered if there was an update on my ticket #TIE-7785 – was sent 6/7 days ago
I also cant find open tickets in support, but I did get an email confirming my question had been received.
Thanks
10 days, not heard and can’t see where open tickets would be in the support area?
Hi @networksltd!
Thanks for using Jannah.
You can check all replies and reply via your email inbox.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
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