Hi there,

Thanks for writing in.

We would need to take a closer look into this issue. Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you.

Best Regards, Edge

Hi there,

Welcome and thanks for choosing our theme.

The child theme is only needed if you want to make changes to the theme files without losing the ability to update the parent theme.

For any additional questions, please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you.

Best Regards, Edge

Hi there,

Thanks for writing in.

We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out. But if you need an immediate update of any of the plugins, please submit a ticket on our support forum at https://edge.ticksy.com/ and one of our support agents will provide you a newest version.

Best Regards, Edge

You are welcome! We are glad that we could help!

Hi. Is there a way that we can add self hosted videos on pages. I have seen we can add sell hosted videos on Portfolio BUT I want embed videos on pages.

Hi,

yes, you could use Row, and set Video as background on this element. Also, you are able to add self hosted videos as part of single Portfolios or Edge Slides.

best, Edge

UPDATE. I did that now, thanks

Hi,

Welcome and thanks for using our theme!

We are glad that you found solution! Thanks for update!

Best, Edge

Hi,

Welcome and thanks for using our theme!

If you are referring to our logo, it is not text, it’s an image. Please take a look: https://www.screencast.com/t/nJViFvz1

If you are referring to something else, please submit a ticket on our support forum at https://edge.ticksy.com/ , elaborate a bit your questions with some helpful screenshots and our support agent will assist you asap. Thank you.

Best, Edge

Hi,

Welcome and thanks for using our theme!

Yes, there is, with custom CSS. Just add this code into Edge Options -> General -> Custom Code -> Custom CSS Just change my default color with your desired.

footer .edgtf-footer-bottom-holder{
  background-color: #FF00FF;
}

If you need any further assistance, please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap. Thanks.

Best, Edge

Hi,

Thanks for submitting the ticket. Support agent has been informed, and your ticket will be answered as soon as possible.​

Best, Edge

hi! i asked in ticket how to change color of horizontal showcase its now where mentioned in your documentation anywhere – its been 4 days no response on ticket- its painful to keep running after you for getting this – seems wrong purchase buggy theme

Hi again,

Our support agent has answered on your ticket two days ago. Please take a look: https://www.screencast.com/t/UwgLzCzP10

So, please check it again.

Best, Edge

Hi,

Welcome and thanks for using our theme!

We have located your ticket on our support forum. Support agent has been informed, and your ticket will be answered as soon as possible.​

Best, Edge

Hi,

Welcome and thanks for using our theme! Glad you like it!

Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap. Thank you.

Best, Edge

Hi,

Welcome and thanks for writing in!

Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap. Thanks.

Best, Edge

Hi,

Welcome and thanks for writing in!

We have located your ticket on our support forum. Support agent has been informed, and your ticket will be answered as soon as possible.​

Best, Edge

Hi, thank you very much!

You are welcome! Glad we could help!

Hi,

Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap.

We have just tested this option and Silverscreen theme is listed within theme list. Please take a look: https://www.screencast.com/t/jbfZVcbSM

If you just purchased the theme, maybe data isn’t ready yet so try just a bit later. Also, make sure that you are logged in with the Envato account form which you have purchased the theme, and you can also try to clear browser cache and to login again. There is also another way for submitting a ticket: logout, and then enter your purchase code https://www.screencast.com/t/8jgxxwuy so try that also.

Best, Edge

Hi,

Welcome and thanks for writing in!

You got a 6 months of free theme support, so for any question/issue you might have with our theme, you can login to https://edge.ticksy.com/ with an Envato account from which you bought the theme, and submit a ticket with your question, and one of our agents will assist you as soon as possible.

Best, Edge

Well I have tried. Silverscreen category does not exist unless I am missing it. So submitting a ticket does not seem possible. Please advise.

Hi again,

We have just checked this and we could see Silverscreen theme inside theme list. Please take a look: https://www.screencast.com/t/D9d9QslYi

If you just purchased the theme, maybe data isn’t ready yet so try just a bit later. Also, make sure that you are logged in with the Envato account form which you have purchased the theme, and you can also try to clear browser cache and to login again. There is also another way for submitting a ticket: logout, and then enter your purchase code https://www.screencast.com/t/pXaEfvM7OuP so try that also.

Hope this was helpful.

Best, Edge

Hi,

Welcome and thanks for taking interest in our theme! Glad you like it!

Unfortunately, it is not possible to enable fullscreen option for videos since they are opening in lightbox popup. Please take a look: https://www.screencast.com/t/vZptb4mDxbNm

Best, Edge

Hi,

Welcome and thanks for writing in!

We are only selling WordPress themes on our profile, and in creation process we are building them directly over our WordPress framework, so HTML version do not exist.

Best, Edge

Hi,

Welcome and thanks for writing in!

On team section, this color is first main color which you have defined in Edge Options -> General. https://www.screencast.com/t/xp7pQhjoB

Anyway, you can change it with custom CSS code so please add this into Edge Options -> General -> Custom Code -> Custom CSS

.edgtf-team .edgtf-team-info-holder{
background-color: rgba(55,5,22,.85);
}

Result: https://www.screencast.com/t/ye0qIdaoA

You just need to change my color with yours and fit your needs. If you need additional help, just submit a ticket on our support forum and we our support agents will assist you asap. Thanks.

Best, Edge

Hi,

Welcome and thanks for using our theme!

Our support agent has answered all your tickets. Please check them. Thanks.

Best, Edge

Hi,

Thanks for writing in.

When it comes to white screen of death, you could follow this article where is explained this issue and solutions http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-wordpress-white-screen-of-death/

As you could see from here most likely you’re experiencing issue with low resources, try to boost following values on your server:

max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 256M
max_input_vars = 3000

Just contact your hosting provider to do this for you and than try again with activation of our theme and plugins.

Edge

Hi, I’ve found the fix.

When I run on PHP 7.1 and Wordpress 4.8.X , I am shown the white screen of death.

I downgraded to WP 4.7.3, and the error fixed itself slightly – this time I was actually shown an error message.

The issue was PHP 7.X

Thanks

Hi,

Thanks for reply.

Please try contacting your hosting provider and ask them to change your PHP version to the one suggested by wordpress here: https://wordpress.org/about/requirements/ We also suggest PHP version 7, but for this error, PHP version 5.4+ would be enough to work well. We’re currently working on theme adaptation for 7.1 + versions of PHP.

If you need any further assistance, please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap.

Best, Edge

UPDATE — ITS DOWN AGAIN FOR 2-3 Days??

Hello,

We are sorry because of that. Problem should be resolved over weekend. In the meanwhile, for any urgent issue, you could reach us here support@edge-themes.com

Best, Edge